I had such an unbelievably bad experience here. I ...

I had such an unbelievably bad experience here. I was initially referred by my auto insurance after an accident; they replaced a front strut. Within 6 months it had broken and was leaking so we called to get an appointment for repair under warranty. It took us over a month to schedule the appointment. When I showed up, no one seemed to know why I was there or what I needed done. After explaining the history and asking if the work would be completed today, they assured me yes and that someone would call. I dropped my car off at 9am and did not hear from anyone until nearly 130pm, letting me know the shop was backed up so they were moving it "up front" to get the work completed faster. I still hadn't heard anything by 5pm so I called back, three times, each time reaching someone who was unable to help me, tell me where my car was or where it was in the process. Finally, the last girl told me it was completed and the keys were waiting with a cashier, after a very long hold. I drive over to pick it up and as I am pulling in the lot, the technician performing my service calls to tell me the condition of the strut and that it needs to be replaced and NO work had even been completed yet but I was welcome to schedule another appointment if I needed the car today, as he was not made aware I needed it today even though that was stressed when I dropped it off and in every subsequent call I made. He could not answer why someone had told me it was completed and ready for pickup 20 minutes prior. Why did they think I scheduled an appointment? To get a second opinion on the work it was scheduled for?! I took a day off of work and received nothing but a fiasco and no resolution. Disappointed and angry, would not recommend.