They claim they order all the parts then call you ...

They claim they order all the parts then call you to make an appointment. That didn't happen, I had to go there in person and make one, and all the parts where in for my truck. I saw they didn't start working on my truck for at least 3 days after I dropped it off. But it was moved many times, so who was driving it, why did it get parked in different spots at different parts of the day? But never in a parking spot. I'll be looking at my mileage for sure. But when I called after it being there for 1 full week I got the "we found more damage should be done this week" end of that week. I call and get "it's not done, your adjuster isn't in so I could call you back" either way it's been 2 full weeks for this repair with no end in sight. This was a deer strike with a fender hood and bumper needing to be pulled and replaced.

The biggest problem I have is they touted about their ability to get your car back and streamline the process, but there is no communication with the customer, and when asked they always give an excuse and say they will call you back. Some times I have not gotten a call back.

I told my insurance adjuster that the Fox line of business is shady and in it for the money not helping the customer and this seems to be in line with what I have experienced from other fox companies.