It took three weeks to get an estimate completed. ...

It took three weeks to get an estimate completed. It was never sent to my insurance company, however, even after many phone calls. My adjuster had to drive to the office to get a copy. No one communicated to anyone that he had approved the estimate and I had to drive to the office to get them to order parts. My car has been there over a month and work hasn't even begun yet.

Update: my car has been at Fox Ford Collision for two months and the last update I was given when I called 2 weeks ago was "I haven't been back there today to see what's going on with your car, I'll call you tomorrow" All my calls have been unanswered and not returned. I wish I could give them negative stars..

Update #2: It's been 3 months now that I've been waiting for my car to be finished after a minor accident. The last update I received was 3 weeks ago. "We just have a couple parts to put back on your car" Nobody answers or returns calls.

Final update: I got my car after 3 months and 1 week. The work appears to have been done well. The manager did pay one of my lease payments and my rental was covered by them the whole time. I'm glad it's over.