I clarified ahead of time that I needed a loaner w...

I clarified ahead of time that I needed a loaner when i dropped off my car. There wasn't a loaner available and i had to wait for the person to get back from day care to set one up with Enterprise.

I was told my car was ready and when I asked if a front end alignment had been done, no one was available to answer my question. When i arrived at the shop and asked again someone finally looked and said no. I knew the car needed one after the accident and i was questioned if I had hit a curb at some point. How insulting to me. I then had to make a second trip to pick up my car.

Now I've discovered they didn't hook up my fog lamps. All of this is taking away from my time at work.

I hope to never have to return here for service nor will i recommend it.