I would be cautious about taking you car here for ...

I would be cautious about taking you car here for collision repair. My car was towed there on Tuesday and I was told that they would have an estimate for me within 48 hours. I received no paperwork and the person looked at me funny when I asked for something that showed I dropped off my car. I did not hear back from them within the allotted time (this is definitely a complaint of most people who have left reviews) so texted on Thursday night and then called again on Friday. Still no word and called back on Monday - 6 days later. The parts had not been ordered and I could expect my car to be fixed 4 weeks from now. I asked why? The said the insurance company - so I called my insurance company and they told me they had approved the repairs on Wednesday - the very next day after the accident. Now it is 7 days after the accident and the parts were ordered. I wish I had my car.
**Be sure to ask if you qualify for a loaner as this information is not volunteered and I was without a car for 6 days.. Car loaned to me was smelly and the interior was stained. I am getting a replacement.
** I would like to say that I finally made contact with Andrea who was very helpful. I suggest if you find yourself in this limbo of a position with NO communication from them, that you find someone who is willing to help you. I hope to find myself outside this abyss soon.