Kudos to Lisa who immediately contacted her supervisor, Jennifer Wolverton, to solve the immediate refund. This was Wednesday and my refund was in my bank Thursday morning!
Outstanding Service!
It's great that the owner is responding to all these posts with positive comments and helpful intentions. However, that doesn't change from the fact that the staff he/she has under him/her is really subpar. I'm only giving 2 stars because of the fact that the owner is even responding to all these mo...
multiple outages per month. customer service places you on hold frequently and the staff seem unaware on how to help customers. Do NOT choose them as your carrier. Yes, their prices are lower than most, but you get what you pay for. Absolutely terrible.
This service sucks a$$ I hate it...... every week I need to call they're customer support because I have no internet....do not get this service people
The absolute worst company hands down. Not only can you not have anyone answer the phone calling non stop for 2 days straight; but they are incompetent beyond belief. Because of them I cancelled my direct TV and headed over to ATT
Been in I.T. for 25 years. Put in a call for slow bandwidth, tech came out and said he'd update me when he's done. He reset the modem and wireless passwords, didn't tell us what they are. Didn't fix the bandwidth issue. Didn't call me and wont call me back. Worst service possible.
I have had a number of complaints regarding this service. With the number of shut downs of wifi due to technical difficulties, I got fed up and wrote a letter to my apartment complex complaining as this is the online wifi provider we could use. If I didn't work from home and had to leave my house to...
Shirley Widdershoven saved this review from being a single star. Most of the time that I have spent with this company has been not the best but once I had talked with Shirley. The primary problem has been that they cannot seem to get my bill right. I was always getting overcharged for something that...
I first called to set an install for internet in my apartment. It was going well but the person I was speaking to felt pushy and kept on trying to add extra things that I did not need so I just hung up. I went to the leasing office to see if we had any other options for internet providers. Needless ...
To be honest the services for my particular building wasn't great as it went out frequently when i did have them, that being said at least the customer service is always great and very informative especially if you speak with James.
Overall the internet speeds never game me an issue and i streame...
Without a doubt, the absolute worst internet service provider ever. I repeat: ever. I have gone back and forth with CSS for the past 10 months trying to get this fixed. I can't eve begin to count the emails traded with them, but I've also had 4 techs sent out and had my modem replaced 3 times (even ...
THIS IS THE WORST INTERNET COMPANY AVAILABLE DO NOT USE THEM.
Internet service didn't work properly for months, equipment didn't work. Then when I cancel service they charge me $200 for an equipment fee (AND IT WAS BROKEN IN THE FIRST PLACE) Charged me for the months my service didnt work also. I w...
Worst experience I've ever had. Everyone from Raul to Manuel have no idea what they are doing and provide horrendous customer support. Do not believe them when they say they can get a technician to your house in 48 hours - 2+ weeks! The will lie directly to your face, sign you up and then never pick...
A few months ago, we switched our phone service from Frontier to Consolidated Smart Systems. We have exactly the service we want, with expert installation done by Donavan...all with a saving on our monthly bill!
My Customer Service Representative ALEIGHA was extremely helpful and my install appointment was only 3 days away.
They do not deserve a 1 star rating!!! All the 5 star reviews must be fake. They will charge you for a disconnection fee even if your service is not interrupted
Overpriced, yet unreliable internet, and incompetent customer service.
I give this company 0 stars but you have to click at least 1 star. They give Direct TV a black eye. There is no need for a 3rd party company that can not even answer the phone. Today when I call them because my service is out because of code 771 the phone will not even ring. Yesterday was thanksgivi...
This company sucks! there is absolutely no service, they just make pre-contracts with some buildings and force residents to pay certain amount of money, for absolutely nothing! I was living in 1200 Riverside Dr. Apts in Burbank and landlords told me, if I want to have a Cable TV I only can use Direc...
Veronica, one of the customer service persons, was not only rude but condescending when I asked her to find out what the ETA was as to how much longer before the service tech would arrive. In fact, she proceeded to tell me she was not going to call him and that I would have to wait. Some people s...
I agree with the bad reviews, this compmay is horrible. I have lived in many states and have had many services for internet. One star in s generous.
Frequent outages. Frequent short bursts where internet cuts out for 2 seconds.
Upside is when it works I get the speed advertised.
My 92 year old mother really wanted to see the final season of famed L.A. Dodger announcer Vin Scully but Dodger baseball was not available on DirecTV. I felt that it may be getting near my mom s final season as well and I told her I would take care of it. I read rumors that DirecTV was going to cut...
Worst experienced with this company, i cant even start to explain the headache(s) i got with these people.. i hate them with a passion...
Absolutely worst over the phone customer service we have ever experienced. I am not cable literate and the agent spoke to me like I was being punished for not knowing how to name cables. He was incompetent, arrogant and sarcastic. Worst company ever
I had to place a good review after a month pass my service did shut off on my box with an error due to maitanance but that just happends so its ok i understand but as soon as i called they were proffesional and curtious i appriciate the maitanance worker ENRIQUE PANDUR is freakin amazing he contacte...
Have their services with apartment complex. Had couple small issues over 6 month otherwise all great. Great speed, no data caps, fairly quick service.
And their are not Comcast to rip you off for nothing. Recommend
Sorelle apartments, the only option we have for internet and is the worst service I know
It is the only option we have for the internet and it is the worst service we know
If you miss a payment they will shut down your internet until you pay a reinstallation fee which is 50 dollars. Don't deal with them unless They're you're only option and even then I wouldn't trust them
Also their internet goes down regularly so be prepared to call and complain so they can reset...
Erika was extremely helpful She made sure to check everything for us and was very very thorough She was also very friendly... and professional!
Customer service can be a pain since its over the phone but Shirley made it super easy to work with. She responds within a couple of hours and always solves any problems I have. Service is good and never had any problem that Shirley cant fix. Good customer service from her.
This is the absolute WORST bunch of degenerates I've ever had to deal with. They have a monopoly set up with our apartment building so we've actually been forced to use them. First of all, it took them 3 weeks to get our DirecTV service transferred from our old building because they couldn't figur...
If you value your time, do Not get service with these scummers! You will be on the phone with them for hours and they will promise you that they will solve your issues while in reality they wouldn't even input your request in their system. We just moved into apartment complex here in LA and they wer...
they used used parts for the install the Direct tv person came out and found out there tech installed
used and broken parts - This was at the Sands apt in Mesa AZ
and the guy that did it was the supervisor for the area ( needs to be retrained )
Waring be there when they do the install
I recently moved into a building in DTLA and on arrival my Internet was already set up with a program called Instant on. First I was confused but the leasing staff gave me a contact information for Tyler. After speaking to Tyler he was able to walk me through the sign up process. It was quick and ...
I just moved to Costa Mesa and did not know anything about Consolidated Smart Systems. Sara in the leasing office gave me Shirley's number and said she would give me the best deal for great internet. I never knew you could call a person and not a call center. The best customer service experience I ...
Customer service is not a priority for this company and when I asked for the manager, (JULIO GONZALEZ) came on the line and it's the same old tune as he too could not and would not provide a customer service.
DO NOT GET THIS AS YOUR TV OR INTERNET PROVIDER. With the internet being as slow and incon...
0 stars. Been living at apartment in Long Beach for 3 months and I have to say that internet outages are frequent with Consolidated smart systems. I would not recommend this company to anyone due to the fack they do not have adequate performance measures in place to ensure they are giving customers ...
Excellent service and customer service. Thank you!
Very pleased with the service we received today moving our satellite dish. The company provided quick appointment. Sammy H arrived right on time and within the hour we were back on. I recommend highly.
I had the pleasure of talking to Catsie who was very polite and professional. Unfortunately the problem couldnt be solved over the phone so now I have to wait for a technician.
Fast speeds at best price; there were some outages here and there but nothing uncommon and they communicated clearly about resolving; usually was a building issue and not them; was easy to cancel as well
This is not a "business" BUT a RIP OFF SCAM that they set up with properties (apartments) In order to payoff property owners and milk renters. DO NOT RENT AN APARTMENT THAT USES THIS COMPANY!!!!!!!!!!!
Shirley, Eric, and Albino have been amazing. Anytime I have an issue or concern, they're very responsive and quick to address the problem. Each of them exemplify great customer service and I truly feel appreciated. They are all highly knowledgeable and I trust the information that they provide to me...
This company by far has the WORST customer service. They scheduled an installation date to come set up my cable and internet service. I waited an entire week and no one ever showed up. Not only did they not bother to call me to explain why or even leave a message, but when I called and spoke to some...
This is the worse service ever!!! Beware, my apartment is contracted with this horrible internet company, and I just moved here!! By law I can break my lease since I work from home! Just been a Problem and hassle all around! Word of advice, don t sign a lease till you know who your internet provider...
My wife and I are surprised by the bad reviews. We ordered it on a Monday and it was installed on Wednesday afternoon as promised. We got the 100mbps speed and just this morning tested it through Ookla Speedtest and my iPhone clocked 79.92mbps using wifi and my laptop clocked 94.42mbps using wifi ...
Worst customer service in the planet. I called Angelic to tell her about the internet outages and she yelled at me and was rude to the core. Angelic that works night is an example of unprofessionalism. Don't waste your time with these good for nothings
Quick, efficient, reliable, and the tech made excellent recommendation and was very professional! Better speed, knowledge, and prices compared to Fios!
thieves they claim to give 7 day grace period for bill, then charge $50 "reconnection fee" on the 7th day, then that's 6 days smh.
Consolidated Smart Systems provided me with one of the best fiberoptic internet services while I was living in Downey, CA. My internet was always ready and fast. Catsie is one of the best customer service representative at CSS.
You only use this service if your building signs a contract forcing you. Out high speed internet goes down constantly, calling in to repair is a nightmare.
First time moving into an apartment and I had no idea what I was doing and what to make of the choices I had. Shirley had made me feel right at home, she is even helped with a billing issue I had with my first bill. Thank you consolidated for setting me up.
Horrible service. I've never had good service with them. They left me without internet for days. When trying to figure it out with a technician, the call was disconnected and they didn't call me back. I had to be put on hold forever once again. So done with this company.
If there was a zero star I've would give them just that. They are a scam, they just broker for internet/TV, your service will still be provided by local Charter/Spectrum or DirecTV.
My internet is down more than it should be. And is not Spectrums fault, Consolidated Smart Services either mess up ...
There is not one single redeemable quality about this company. I regret that I'm unable to give a zero star rating.
I am in the process of suing this company. Do not get internet service with this company! I have had problems with my Internet the entire time I ve lived in my apartment and they did nothing to remedy the situation. The internet constantly went out and it was an absolute nightmare during the pandemi...
I have had Consolidated Smart Sytems as my internet provider for about 3 years now. The quality of my signal has improved as has their customer service over those 3 years. Shirley W. In particular has been very helpful when we added to our equipment as a surprise for our daughter s Christmas prese...
Beware of the bad business practices being done by this company. Not only do they have a 30 day cancellation notice hidden in their terms and conditions, but they charge you for ALL BILLS GENERATED during the 30 day cancellations period. Essentially because of this you can be billed up to 2 months w...
This company has been sending my husband and I bills after we called in the month before that we would like to cancel service. Afterwards, we moved OUT OF THE STATE and kept getting bills. I called again and they said it was an error and we were out of the system. A couple months later, a guy from t...
If I could give no stars I would. So to start all of this we moved into an apartment complex and got set up with Cox. Everything was fine. My boyfriend happens to work for Directv so he can get their services discounted. Well we were only getting internet from Cox so we figured why not. Well it take...
Worst customer service, always issues with service being down but they are real quick to slow down your internet if you are a couple days late and real, real quick to charge you a $50 reconnection fee without even telling you that you are behind. Several times I've been disconnected because the last...
shockingly bad.... the thing is they will offer you 200% of att broadband speeds for 2/3 the price. however the service is shotty and drops are frequent. customer service and maintenance is all sub contracted so any reasonable request or question is useless. you will get 120 down and 20 up at ...
After reading the reviews I didn't believe anyone could be that bad. But this company proved that they are just as bad as everyone said. After experiencing the bad service for myself I scheduled a disconnect for a future date because I switched back to TWC. A week after that date passed I contacted ...
This company has consistent outages and no procedure for address customer complaints. Employees are rude and not helpful. When canceling my account I asked for a invoice that stated my account was at a zero balance (for my own records). I was told no over and over and was not allowed to speak with a...
Very poor service. By the place where I live, I have to have this internet and Direct TV services. By now, I only used internet and when I asked for the Direct TV packages that they have, I requested an email with all the information about it and today is the day that I don't have it. It's had been ...
I moved out of state in January and they are still charging me in April! Called numerous times, and was reassured that my account was closed. Worst customer service ever.
they charged $200 for a modem that wasnt returned when it belongs to the leasing company of the building we moved out from and a consolidated rep TOLD us to leave it there. Poor business and terrible operation and customer service.
If I could give this company 0 stars I would. They have swindled me out of hundreds of dollars and everytime I try to log onto their online portal it does not let me. I have never experienced worst customer service in my entire life.
I wish I could give them no stars I hate hate hate this company bad consumer service they hang up allallt calls they say thell call me back they never never do i asked to talk to a supervisor and them said they were going to call me and never did. I made 3 appointments for them to come fix my cable ...
Is Zero Stars an option? Because that's what they deserve. Their ONLY option for internet is AT&T DSL. D. S. Freakin. L. You know, the internet we had back in the '90's? That DSL. And it's still that fast.
I pay for the fastest DSL package, a whopping 3Mbps. In reality, I get about 1/10th ...
This is the worst internet service provider so far. On every long weekend the service is down and of course no internet. On every weekend the internet slows down. We recently upgraded the speed from 2Mbps to 30Mbps as they said their system is now upgraded. Hoping for some positive result but still ...
I am a new resident at Palazzo and I was trying to get my direct TV account transferred from my old complex. It was so frustrating trying to get it transferred and I went to my leasing office and they referred me to Shirley. I am glad they did I was going to switch my provider but she was able to he...
Have been waiting nearly 10wks for them to fix - technicians have been out 4-5 times and still the same error code. Now saying they are waiting to hear from their construction team
I wish It were possible to give them negative stars. I live in Santa Clarita and they are in charge of my satellites. My building completed repairs on my roof and removed all of the dishes and told me that CSS would replace the dishes. Three months later on Duper Bowl weekend, I m a without cable. ...
This company is a joke. They're either undermanned, don't give a damn about customers, or are thieves. They recently billed me for 2 months of service at one time with no advance notice, because of changes to their billing system that weren't accounted for. When I called them on it, they explaine...
lowest forms of life possible and they will screw you over
Sammy Hendrix has serviced our Directv system several times. He's really a nice guy, very professional, always on time, and ALWAYS solves the problem. He has to be the best technician you have. Thanks!
Live in an apartment complex where they are the service provider for the whole complex (more than 300 apartments) and the internet is down multiple times a day for more than a week now. They can't seem to figure out why its not working even after testing for all this time.
One star is one too many for this organization. First, they are anything but smart, their customer service is abusive and biased. Their servives is the worst on the face of this planet. They offer services only in places they have no competition. They use and abuse their customers as they are please...
Worst ISP I have ever dealt with. It takes at least 30 minutes of waiting on hold before I even talk to a rep (not kidding. I'm at 32 minutes as I'm writing this). It hasn't been 2 full months of service and Ive have my service drop over 10 times. I would not suggest this to anyone.
Catsie was very friendly and very efficient with helping me set up my internet! She was informative and answered all the questions I had.. great customer service!
my iinternet service varies from extremely slow to not have anything at all. i have called twice to cancel.service and they never answer.
i wish, i can give them no star!!
bad bad customer service!!!
The service was fast to set up and easy to understand. I was moving and needed internet on the same day and Shirley was able to help with any questions or concerns. She even texted me and got me same day service. The technician Jerry was a really chill guy and he set up my service in less than 20 mi...
My connection was lost on Monday morning(4th March) I called up the help desk and the issue did not get resolved and this loss if internet happens very frequently in my apparent I stay at the reserve I try to restart the router and try to fix but this time around it did not work I called up the help...
I too read several negative comments that are not the same experience I've had. Yes there have been outages, as is the case with every ISP i've dealt with. Consolidates isn't perfect, but their service has been more reliable and consistent, with more accessible support that I ever get with Spectru...
The customer service that I got on this particular service call was excellent. Aleigha was the customer service agent I spoke with and she was very friendly and helpful. Eric, the service technician, called before coming the next day and arrived within the scheduled window. He fixed the issue in no ...
Really good internet! It's pricey...but for $63 a month I am able to stream shows and it doesn't lag at all. The internet speed is super high :) Not sure why all the bad reviews but my internet is great! Been with CSS for 8 months now.
They re not the worst internet service provider, they re the worst company by far. I never write reviews but be sure that even their customer service reps dont know what they re talking about. They re there to steal your money with their sneaky details in their contracts. The only reason this compan...
I give negative -10 stars! But forced to click at least 1 star to post this review... I called DirectTV to upgrade my 2nd receiver to HD receiver, they said they would ship it to me no problem. Then.. after looking up my acct, they referred me to CSS. After contacting CSS, I was asked to pay $100 in...
I just filed a complaint with the California Attorney General against this company, I advise everyone else to do the same. Unethical Company practicing unfair, illegal, and deceptive business practices.
The worst possible company ever! They blame everyone around them, these thieves literally said our line wasn't connected. Really?! I won't even check that but the fact that only their customers have no internet AGAIN at the MEDICI didn't come up. Guess what! You will not be giving me a deal because ...