David Locke

Review of Consolidated Smart Systems

My 92 year old mother really wanted to see the fin...

My 92 year old mother really wanted to see the final season of famed L.A. Dodger announcer Vin Scully but Dodger baseball was not available on DirecTV. I felt that it may be getting near my mom s final season as well and I told her I would take care of it. I read rumors that DirecTV was going to cut a deal with TWCSportsNet but wanted to be certain that she would be able to see Vinny s final season. I called Consolidated Smart Services (CSS) and told them I needed to temporarily leave DirecTV, switch to Charter Spectrum and come back after the regular season. I spoke with Jose in Customer Retention at DirecTV and he told me he was sorry DirecTV was unable to broadcast the Dodgers and to call him after the season for a great deal . I called today, Jose is on leave and unfortunately was told because I live in a MUD (Multi-unit dwelling) I would have to speak with their dealer CSS. I called CSS today and they told me that since I was still their customer I would have to pay $541.73 for upgraded equipment to replace the equipment I had been required to return. As much as I love DirecTV, their GUI, reception and service I am afraid the great deal that CSS is giving my mom is to remain a cable subscriber.