Sandy Kirkner

Review of Consolidated Smart Systems

The customer service that I got on this particular...

The customer service that I got on this particular service call was excellent. Aleigha was the customer service agent I spoke with and she was very friendly and helpful. Eric, the service technician, called before coming the next day and arrived within the scheduled window. He fixed the issue in no time! The only thing I wasn't sure about was that, originally, they tried to schedule my service call for a week out (literally one week) even though my TV wasn't working at all. Not sure what that was about, but when I expressed my displeasure at that time frame, they did accommodate me for the next day...so I guess I can't complain. I think the customer service at this company has definitely gotten better over the last few years. I hope they keep it up!