Jaykub

Review of Consolidated Smart Systems

I give negative -10 stars! But forced to click at ...

I give negative -10 stars! But forced to click at least 1 star to post this review... I called DirectTV to upgrade my 2nd receiver to HD receiver, they said they would ship it to me no problem. Then.. after looking up my acct, they referred me to CSS. After contacting CSS, I was asked to pay $100 installation fee for a box that I can install in 2 minutes, and that DirectTV would send to me for no cost. CSS is an absolute rip-off. Their protocols are set up only for profit, not to ensure a satisfied customer. The proof is this: 1.4 stars based on 86 reviews at the time I'm typing this, and too many horrified customers-just read the reviews. - I've spoken to several phone reps most of whom are not very helpful, and a couple of managers who they call 'specialists' and they assure me that there is no way to waive $100 installation fee for what anyone can do in minutes. I find this very disturbing as it's a form of legal robbery. Very dissatisfied with CSS to say the least. But if you live in an apt complex, they have the upper hand and there's absolutely nothing you can do about it. Except cancel your service.