Tosha Phillips

Review of Consolidated Smart Systems

If I could give no stars I would. So to start all ...

If I could give no stars I would. So to start all of this we moved into an apartment complex and got set up with Cox. Everything was fine. My boyfriend happens to work for Directv so he can get their services discounted. Well we were only getting internet from Cox so we figured why not. Well it takes about a month just to get someone out to set it up. We are told that we are living in an MDU so the only difference is that we will be having a third party taking care of our service, but not to worry because it will still be Directv. When the guy finally comes out he hooks everything up and tells us that he tapped it into our Cox line. He says its fine and they do it all the time. He says that our complex wont let him run another line. He's the technician for the whole complex so we should trust him. Well everything is working fine. Next day the 100+mbs we are paying for through Cox is dropped to 0.07. Its basically at a standstill. Our Directv is not working. Says there is an error receiving signal from the satellite. We call Consolidated Smart Systems who set us up and tell them and ask them to send someone down to fix it. The same guy comes out and says that there is nothing he can do because the Cox line that was there first is tapping into his line. Not at all what happened when he set it up. Well he says to call Cox and get another line run. We call Cox and they send someone out. He tells us that they were the first ones to connect to the line so they cannot run another one. That CSS needs to run another one. He also says that because they hooked onto their line and are running voltage through it, that it will cause permanent damage to our modem. So right now I am running back and forth between Cox and CSS trying to get someone to run a new line and neither are willing to budge. So I am paying for two services that I am getting no use out of. This needs to be fixed. CSS needs to come out here and fix their mistake. This is completely outrageous. I don't understand how Directv could work with this company.