So far so good!!! With the housing market being a hot mess they were easy to work with to get me and my son into a place quickly. Anything that has come up with the unit they have taken care of in a timely manor as well. I appreciate Shanae and her group being welcoming and helpful.
I wish I could give them 0 stars. I have been renting from them for 2 years and at first I had no problems. I pay my rent on time every month except for last month when I had some medical stuff going on and was out of work for 2 weeks, and I still paid most of what was due and was planning to get the rest taken care of after I got paid next. I got an eviction notice stating I had 3 days to pay. I tried talking to them about it to let them know what the situation was but they were not at all understanding even though that kind of thing had never happened before. I have had my rent raised twice since my 1 year lease has been up. This company does not take care of maintenance in a timely manor and they usually charge you for the maintenance even if it was a problem due to the apartments being old and things not properly fixed before you moved in. In addition to these things this management company has recently been enforcing "parking violations" and having cars booted or towed due to things like your car being slightly over the line or expired registration (as was my case) it was only 12 days past registration date and they have no warning or leniency on the matter, if you don't pay the fine you can't drive your car. They have no concept of customer service or real life situations or things that come up that make it so you can't get those things taken care of and then you end up with more fines and fees because of it. To top it all off I ended up missing a whole day of work so I could get my car taken care of which makes the situation even more frustrating. The company they use to boot and tow the cars comes out really late at night (11:30pm) to boot the cars. They are extremely shady and will try to fine you and fee you as much as they can get away with. I would never ever recommend this company to anyone. I understand having rules but they are more interested in making extra money than actually trying to be decent human beings and be understanding to someone who has already hit a small rough patch. Instead they add extra expenses and stress.
Con artist, they stole my application fee, and are now refusing to rent to me for no reason. Very unprofessional. Please save yourself the 50$ application fee. They are cold hearted crooks.
A bunch of crooks and a prime example of why renting laws in Idaho need to change.
Anytime I have questions, concerns, or issues with my home, Shanea addresses them in a timely and professional fashion. She takes real good care of us and goes the extra mile. Thank you.
Joe and April Burkhart
Its a good company to work with I talk to yisela she's a good receptionist she work hard and did everything she can to help us.
Great company to work with as a property owner. Shanae is always available and happy to answer any questions I have. Their paper work is clear and understandable and their payments are on time.
Everyone in the office is rude and has no idea how to do their job. Everytime you call, they lose your message or cut you off hang up on you because they don t want to be bothered. They refuse to help, they never repair anything. These people are the most unprofessional group of managers (a term I use very loosely) I have ever dealt with.
Awesome people and very professional. Shanae is great to work with. Will highly recommend.
Shanae Timmons is very helpful, well communicative and by all means my favorite in the office!
RIVERSIDE MANAGEMENT ARE YOU KIDDING ME? We go to get TWO KEY FOBS and the ONE PERSON that can issue key fobs called in sick??? ONE PERSON??? We have family in town who need to use the personal facilities. UNACCEPTABLE
Top notch when it comes to transparency and professionalism
Is it possible to bring charges on property owners or property management companies for hiring such an unethical, abusive company to work for them. Seems like an extremely high liability problem to be associated with Nathan Nuno and his Kase Parking Enforcement Company. Please consider treating your residents respectfully and LISTEN when there are SO MANY COMPLAINTS against a company you employ.
***Response from the owner
*Your problem seems to be with Kase Parking and you're purposely trying *to ruin Riverside Management Company's on line reputation to get even *with them or their owner, which is probably why you called yourself *Anony Mous. We would appreciate your withdrawing or changing your *rating since it's based on someone else, not us. ***
"My problem" as you called it, was more a plea with your company to please "actively listen" to your residents about the company, "your company employs". Not trying to "get even". Your "defense mode" impedes your ability to be proactive in a situation that clearly needs quick action. Investigate the people you hire, they can be a liability to you.
I was laid off last year and it's been a struggle keeping up until recently. Shanea was always wonderful to work with and helped keep the roof over my children and my heads. Good job for caring Shanea!
Yisela was so professional, friendly, and caring! She really cares and we appreciate all of her hard work she did for us
I put in a work order upon arrival on April 1st 2017. It is now June 12th 2017, and I have heard nothing back from anyone, I have had multiple things break, and no one coming to fix them, or any type of rush to help. They gave me the wrong keys twice upon arrival, and I wasn't able to live in my apartment for a few days. I paid rent for the month of May and they lost my money order, then they sent me a notice for the month of June saying they didn't have my rent, but then when I called them, that's when they told me they found they didn't have May's rent. THEY ARE SO UNORGANIZED AND UNPROFESSIONAL. I do not want to have to pay extra or take an entire day of my work week off to try and fix their mistakes. Worst management company I have ever worked with.
*Edit*
I read through most of the comments in response to poor reviews and if you look you'll see a common theme: denial and blaming. Everything was redirected at tenants and no responsibility was taken. Clearly they are a bit frustrated, maybe you guys take it personally? Why doesn't your company use that to decide how to better itself instead of getting angry at the customers. Maybe you would get better reviews that way!
Riverside Management is not effective at managing. They do not return emails nor phone calls in a timely manner and act rude and unprofessional. They also REFUSE to provide answers to questionable charges on their bills. I do NOT recommend them to anyone. One only has to look at their history to see that they are a bad company to deal with. Riverside manages our HOA subdivison and it has gotten worse with violations since they took over. They flat out REFUSE to discuss CC&R violations although many exist at any given time and have allowed to exist for 18 months or more. Violations within subdivisions equals lower home values. It is their responsibility as a management company to instruct the board members that they have a fiduciary responsibility that they must uphold to all homeowners. I am amazed that Riverside is still in business. As soon as the Idaho legislation passes a bill requiring property management companies to be specifically licensed, Riverside will be forced to change their business practices or risk getting in trouble.
If you appreciate terrible treatment, sub-par communication and a lack of attention to detail. This place is for you! I would highly recommend Rhonda, who answers the phone as if owing a $20 late fee makes you some sort of criminal, we would have gladly paid the balance owed had anyone cared to give us a heads up that it was due. A property management company that operates in 2015 should understand that people move and telephone and email is an appropriate way to communicate that you have moved. Apparently the address you've been mailing us statements to for the last 12 months that were always paid was not where you mailed the notice of an unpaid late fee. It's a simple concept really, treat your customers well and respect them - they will leave you pleasant reviews. Treat them poorly and you will receive 28 (make that 29 terrible reviews). Riverside seems to be making a habit out of creating a terrible customer experience.
I've worked with Riverside as a home owner association (HOA) board member. They send all homeowner concerns to us promptly and provide a wealth of information such as Idaho HOA laws, understanding of CC&Rs and contractor recommendations. From some of the reviews I see on here, it appears that the HOAs, which Riverside answers to per CC&Rs, are not following up with homeowners. Riverside has no control over that. They can only forward the requests onto the existing HOA Boards.
Not a good company to rent from at all. Upon leaving the apartment, we were supposed to receive our security deposit, or a list of deductions made by the company. Didn't receive either of those things, and never got half of the month's rent back (which we were told we would be getting back since we moved out on the 15th of the month of March). Not to mention the maintenance and upkeep on the buildings is non-existent. DO NOT MOVE HERE!
Worst renting experience of my life. I was charge for things that was not a renters responsibility. I was harassed, scammed, my rights were not respected. They also walked a aggressive sex a fender through my home with out my consent. I should have sued but in the end it wasn't worth it. I just worn everyone that I can not to do business with this company. Run while you can.
Do yourself a favor... research your options! Boise has plenty of property managers to choose from, and I'd be willing to bet they're all better than Riverside Management. My experience with Riverside Management was absolutely terrible. We should have done our research before entering a contract with them.
If your research needs a head start, there's a very interesting article about Riverside Management's President/CEO, Mr. Skinner "Skip" Anderson, on the FBI's archive website.
Riverside Management takes great care of all our needs!
HOA department goes above and beyond. I highly recommend Riverside, quick and precise responses. Great ladies to work with.
I have never went through a place that threw me around like a rag doll until I attempted to apply for a riverside management!! They are liers and never could give us the right answers. We wanted to take over a lease and have been talking to the manager named Nicole which has told us to call back to check on status of a pending app. We were informed that it was still pending and to check on it in two days. The people got approved but needed a co signer. So Nicole told us that they have 48 hours to respond or they don't get it. It was Thursday when she told us that. They said we couldn't put an app in for that place until the spot for the application was open. So we asked when will we know. They told us to call back Monday.! When we called Monday they told us it was still pending and that we had to wait till Wednesday. We called at 8:00 when they opened on Wednesday and they told us that there was another application on it that got turned in on Tuesday and was pending. So we had to wait until this app got approved or not. When I asked to speak with Nicole 3 times on Wednesday she was busy or had lunch. This place is a joke and I have never been pushed around like this before. Very unprofessional people working there. The lady that always answered the phone wasn't friendly and never said her name. Everytime we talked to her she couldn't give us answers she always had to redirect us to Nicole!! Wonder why they have a 1.6 rating. If they are this difficult in applying for the place then I feel sorry for the tenants that have them as there landlord.
Terrible company. The employees are the closest things to real-life trolls you will ever come across.
The response time for fixing items that they are contractually obligated to repair is glacial. The quality of workmanship done by their repairmen rivals that of a blind child without fingers.
EDIT:
Explain to me how you would find me in your database with my first name and last name s first initial (which is my display name). Since I am not a vulture preying on the desperation of the poor, I m not in the property management business. Also, get a bit more creative with your replies- you re too transparently incompetent to even present an appearance of caring about customer service.
Omgsh..I love it and the experience I had everytime I call...with SHANIE..she's always there when you call thanks SHANIE..you are the best...I do appreciate that..!!
This is the most responsive and professional property management company I have ever dealt with. Thank you.
Hopefully your neighborhood doesn't have an emergency, like your water pump that supplies your entire neighborhood stops working, because they will not answer the emergency line or ever call back. We have had multiple emergencies in our neighborhood where we called their emergency line, and nobody bas EVER answered or called back after leaving messages. What is the point of an emergency line if nobody answers or returns calls?
We have used Riverside Management to manage our personal and company properties for 15 plus years and have been very happy with their professionalism and service. We highly recommend them for management.
My low rating isn't because I didn't get my deposit back, so whoever wrote that "Response from the owner" didn't actually research anything. When I moved out, my roommate remained in the apartment, so I never expected to get my deposit. I hope for my ex-roommate's sake he does get the deposit back if/when he moves out, but if not, that's not my problem.
The reason for the 2-star rating is because in general, this company does not act in good faith. When I first moved in, everything seemed fine. I asked them to fix a faulty breaker in the electrical panel, and they did (albeit approximately a month later -- not satisfactory for something that has the potential to burn the place down). The rent was reasonable, and the lease term of 12-months was standard and satisfactory. 30 days before the end of my lease, I received a notice that my rent would increase -- again, standard for this state, and the increase was affordable. When I visited the office to renew, they informed me that 12-month leases were no longer available, so I renewed for 6 months.
This happened one more time -- a rent increase after 6 months, and a renewal for 6 months. Thirty days before each lease was about to expire, I visited the office to pay my last month's rent and inform them I would like to renew, they gave me a lease to take home so that I and my co-signor could sign it, then I brought it back. The last time, however, in June of 2018, I had not received a rent increase notice when I informed them I would like to renew. My lease was due to expire at the end of June. Instead of the usual "bring it back when it's signed," I was told the lease would be mailed to me. I waited until nearly the end of the month, then I got a letter from them, but it was obviously not thick enough to contain a lease. Instead, it was another rent increase notice, this time saying my rent would increase effective in August (i.e. 30 days after the notice).
I figured someone made a mistake, forgot to send my rent increase notice, and this was their way of insuring I didn't renew at too low a rent. I was reluctantly willing to let it slide because, for one thing, I hate moving, but also because the property values in Boise were soaring, and it seemed like the increase was still fair for the size of apartment, neighborhood, etc. So i paid an extra fee for July because it was between leases, so technically month-to-month. When August came around, I asked them why I hadn't yet received a lease, and they claimed they sent it, sorry, they'll send another one. Never got a lease in the mail. I received other correspondence in the mail from Riverside, so it's not like they couldn't get it to me if they wanted to, but I think they just wanted to keep me paying the increased rent plus the $35 month-to-month fee.
In any case, I was tired of dealing with them, and in September I decided to buy a house. I finally found one and moved out of the apartment toward the end of November. I NEVER RECEIVED A LEASE RENEWAL. From July 1 until I moved out in November, I kept reminding them that I wanted to renew when I went in to pay rent, and they kept saying it was in the mail. On one occasion, the young woman at the front desk was infuriatingly rude and tried to insist it was my fault I hadn't received my lease.
Beyond the frustrations listed above, they also charge a lot of seemingly unnecessary fees. Need to add a roommate? $100. My now ex-roommate added a roommate when I moved out -- $100. He then removed me and my co-signor from the lease -- $100.
All in all, the only bright side to renting a Riverside property was that they were so frustrating to deal with, they convinced me it was worth it to buy a house. I'm glad I did, if for no other reason than I never have to deal with a property management company again.
Absolutely horrible company to work with! Make sure you request ALL repairs with a 3-day notice of repair from the Idaho govt website! I went 11 days with NO heat and no phone calls back! When I went back they make me pay full rent and say "they didn't know it want fixed"!! Don't get under a contract with these jokers!
I have know the people at Riverside Management for many years and have been involved with them on various home owners associations and apartment complexes. They do an excellent job of managing the numerous personalties that interact with a management company. Their reporting and follow through is top notch.
I have worked with the folks at Riverside Management for years and have always found them to be both professional and accommodating. I have no doubt but that they will do whatever is possible to make any situation right with any customer.
Helpful people, maintenance could be better, but actual apartments were nice
I have been renting from Riverside for 3 years and have always had positive experiences and quick responses. They are a wonderful team, very helpful and knowledgeable. I strongly recommend renting or doing business with them.
Have been calling every day for the last 4 days to talk to the property manager. NEVER received a call back. Today I asked someone to write a hand written note and they said, "I cannot do that". I said, "Really? You can't write my name and number on a post it note and leave it on her desk?" She said, "No, then I would have to do that for everybody."
So apparently everyone will receive equally terrible customer service. I am livid....
Absolutely worst management company. They run our HOA and they are terrible at communication, billing, and professional services. They send out payment requests weeks after they are due making you gain late fees that are never told about until months later after you paid the dues assuming you didn t owe anything else. They never reply to emails or voicemails you actually have to show up in person at the office to get someone to talk to you. They send certified letters (ones you have to sign for) stating you own hundreds of dollars and threatening to put a lien on your property when you don t actually owe anything. They don t relay the information to the HOA board when they are suppose to so nothing gets approved until months later when you show up at their office demanding an answer. We wanted to add a fence and our CC&Rs state the board must see and approve within two weeks but because this management company didn t communicate with them, we didn t get a response for 3 months. If you are a board member and considering this company as your management I HIGHLY suggest you don t. If I could give this a -5 stars I would.
Worst company to rent from. Do not ever rent from this company. These idiots "lost" my 30 day notice even though it was given to them with my check, which they had no problems receiving my check. I was charged $110 for "dust on the blinds" and the "oven"; even though I made sure all these things were cleaned before I left. They also kept over half of my deposit since they claimed to not have my "30 day notice", then the check they sent of $100 some odd dollars BOUNCED.
Trying to get a hold of ANYONE at the office is nearly impossible. They never answer their phones and if you do manage to get someone the person you supposedly need to talk to isn't available. This business is by far the most crooked experience I have ever had in renting. Make sure you have a reciept of EVERYTHING and pictures documenting your place. They will try and screw you over any which way they can.
I've worked with this company for years and have always been very satisfied.
My wife and I dealt with a very nice woman, Shanae, at your company. She was able to help with all aspects of the process. I would recommend anyone I know to look into using your services.
This place is a joke! We were never told propane was our responsibility. Lease specifically said Idaho Power & Intermountain Gas. Moved in July 2018. Received a notice we owed a bill for propane in November on the tank rental for a year. Even tho we had only been there five months. They filled the tank December 9th & billed the previous renters. Then December 21 they actually had the tank removed. I received an email from Doug Bolen saying I was the reason the tank was removed. That's funny because I have the invoice with his name listed as the account owner. I wouldn't have been able to have it removed even if I wanted to. Not to mention the gauge didn't work on it so we would never know when it was empty. Shanae knew this and did nothing to resolve it. Kept saying I needed to set up an account. Even tho she told me on two different occasions propane wasn't our responsibility. Only said per our lease section 6 utilities are our responsibility. According to the Attorney General's Office propane is not a natural utility a property management company can force someone to pay. However, they are REQUIRED by law to provide heat & a way to cook. I was actually told to buy food we could cook in the microwave. We went without heat twice for more than two days. I tried to tell Shanae they were breaking the landlord tenant laws but she didn't care. They did NOTHING until Idaho legal aid got involved. We had a mouse problem they never took care of but charged us for after we moved out. I'm currently suing them civilly. I was forced to move to a different state & my daughter had to move into her dad's. So they broke up my family! This place is horrible! Also multiple times the water went out. The swamp cooler was leaking into the house and they never fixed that either. I wish I could add pictures! They are liars and should be forced out of business. If I could give less than a 1 as a score I would! See you in court!
Riverside is a great property management company. They do a great job and they care.
I recently bought a house in a neighborhood Riverside Management manages the HOA. I had some questions on the HOA.
After many attempts, emails and phone calls i was finally able to get ahold of somwone. spoke with Loula, I asked her few questions, she wasn't very helpful/wasn't "sure" and said to do "whatever you want". She said its beginning of the year and they are too busy to get to everyone.
Very clean and rent was very below average for size of house..Shanae was very helpful and worked with us..would highly recommend them
This property management company has been great to work with! The staff is friendly and very helpful. I dealt directly with Shanae and she made this process so easy. She was amazing to work with! I would highly recommend this property management company as they are grade A! And any time I needed a repair or something done, they sent someone right out to assist my request. Their lease process was easy and simple to live by. Highly recommend using them! :)
Do not deal with these people if you can help it. This has got to be the rudest, most incompetent management company we have ever had to deal with. How they can remain in business is a mystery to us.
I appreciate riverside management for everything they did for me. I was able to move in last year during summer season for a reasonable price downtown Boise. I also appreciate Shanae anytime I asked for a matinecnce request the work was always done fast and efficient.
Great customer service, very professional and responsive to tenant needs! Highly recommend!! Thank you for everything!
The apartment was still filthy dirty and they didn't paint or anything before they rented it
Spoke with Yisela over the phone a few days ago, she was very friendly and helpful.
Haha! I love the response from the owner!!! The reason for the one star review is because I read all the other responses that you leave on your bad reviews and I think it's NASTY business
Great staff! Super professional and helpful. They were very busy while I was there and they made sure to let me know they would be right with me. Nice, clean office as well!
Have a money issue and are going to be a couple days late on rent? They don't care about your personal emergencies. They have pictures of jesus all over their office, but will sue you faster than you can say amen
Any stars given here over one is a lie. Take the advise. Run away from here, become homeless if it comes down to it, that is how bad they are. We have been tenants for two years, and honestly it has been HELL. For instance we are trying to leave the apartment, we are on month to month after the first year and now they are giving us hell to leave, we want to leave the 21st, that is what our 30 days notice would put us at, they want us to pay the full month rent, then reimburse us, just to give you an example. Also if you have anything on your back patio, like anything at all other than what they tell you, you will be bombarded with violations. The washer and dryer went out on us, it took them over two months to fix it after many calls. The blinds were busted to begin with, when they changed them finally, they charged us. Just a few of many incidents for your consideration. And, the Parking is another story to write about. Good lord, I will leave it as a surprise if you read this and still decide to rent from them.
Run from this company. They are inept and dishonest. Worst experiences ever with them and they do not do their job. They should be reported to the attorney general's office.
Unbeatable property management! Shanae is a fantastic office manager and property manager that makes sure everything gets done quickly.Ive rented 3 times from her and always had a same day approval process and immediate attention to maintenance needs.
This place is a disaster. I wrote several emails and left several messages that went unreturned. Even when I talked to people who were going to "look into" why my credit wasn't showing up on my bill, they never called me back. I had to get my title company involved and they too had trouble getting calls returned. I FINALLY (4 months after I moved in) got my fist ALMOST accurate bill and it's included with a threat to place a lien on my house. I don't know how much of my HOA fees go to this place but whatever it is, it's too much. Stay clear of these people.
In Response to their response: This was on no one but your company. It wasn't about erasing debt, it was poor bookkeeping and communication on your part. I had the correct numbers, the title company had the right numbers, the realtor had the right numbers. You guys had it wrong and took 4 months to figure that out. Try returning a phone call or two and maybe you won't have so many upset customers.
I am a realtor with a listing in a subdivision they manage. I contacted them to obtain HOA dues and to find out what the transfer fee is. I was advised that I could get that information from my seller. This is the only management company I have contacted that would not provide such basic information. No customer service at all.
If I had known they would be such a hassle when I first moved into one of their apartments I wouldn't have chosen them. I suggest finding a different management even if their homes are a little more pricey. They took about 10 extra days to "clean" it, when we moved in the garbage disposal didn't work, in my room my coax connection was bent and IN the other non-master room it was in the wall with no female connector on the outside. The parking is terrible, no guest parking. And their employees apparently can't communicate because when I asked them if our rent would go up, they said no. But we got a letter saying it would and all they had to say for it was "they shouldn't have told you that." I understand that you can't just give away stuff or money, they are a business after all, but a little compensation would have been nice like one month at a discount or something for the inconvenience. I could say more, but I'll leave it at that.
I was living in a crappy trailer park in boise on Fairview because i couldnt afford anything else at the time and from the get go the guy that does the maintenance was a pervert i let it slide but he kept it up eventually i contacted riverside and they told me that i HAD to let him to the maintenance of something that came up.. My sister and i and many other woman at the trailer park were sexually harassed by this guy and many people have expressed our concerns even to the owner of the park and he remained the maintenance man he is and was a drunk and hung out with the dope heads in the park I am so thankful to be out of that trailer park
On a side note there is a pedophile that lives right in the middle of the park and we NEVER had problems from him or even seeing him.
Also some of the people that live in the trailer park own there trailers so if their sewer starts to leak its not up to the property management to fix it, its up to the owner of the property and the person that owns the home.. I couldnr even use my uard for my kids to play in because it was leakimg so bad and smelled horrible and i had cats dying in my yard next to my kids swing set..
Very knowledgeable and helpful. Great friendly staff.
Worst company ever. They put fines on your account without any explanation or reason. Once requested to explain what the charges are for. They ignore you for multiple weeks in a row, and when they finally respond. Communication is very rude and based on unbacked accusations. Once asked to clarify, once again, totally ignored, and then they send you a late notice with late charges for who knows what. Stay away!
-----------------------------------------
Hi,
I m sorry to hear that you are so ignorant, and not listening to what I m saying. But then again, at least you are responding here. Unfortunately, that cannot be said about your email, mail and phone correspondence. I am amazed that it takes a negative google review to finally get some sort of response from you, for it takes you weeks to respond to an email. The first time we emailed you on 11.08.17 and received and response a month later on 12.07.17. Then again, we emailed you on 12.07.17, however you failed to respond so we had to resort to a google review in hopes to get a faster response and so people can see how unprofessional you are.
--Your response:
We're sorry that you and Svetlana Bukhantsova are so unhappy with the HOA, Board of Directors, and processes set up by your governing documents in the subdivision where you live. Actually, we are happy with the Board of Directors and Governing Docs of subdivision where we live. We are unhappy with the illegal extortion of money that is going on here. We have not received a letter of any incompliance within the last 6 months. We randomly received a statement with a fine for incompliance. Once we asked to explain what was done wrong, (month later) we got an email with a (backdated) letter of incompliance. Immediately, we have provided picture evidence showing that what we are being accused of is not true and asked you to explain yourself as some of the accusations were not clear as well as asked you to remove fines from our account. We have been ignored by you ever since. And then later (next month) received another statement with the same fine plus the late fees. Please explain.
We did forward your complaints and appeals to the Board of your HOA for review, and they disagreed with you. Would you mind telling me why was that never communicated to us? Also, disagreed on what? Perhaps on the pictures providing evidence that what we re being accused of is not true? Or, maybe on the fact that we requested that you provide evidence of our incompliance? To us this looks a lot like racial discrimination against the refugees from another country as we are the only ones being fined without out any reason for such fines on our street, and illegal extortion of money.
At the direction of the Board, we did send you notices every 30 days. You only sent me one notice since the initial bill with fines. When it comes to sending letters of incompliance and giving us a timeframe to have the issue resolved (like you are supposed to do in accordance with governing documents of a subdivision) or even answering emails (resident Complaints and Appeals), - you have failed to do it all!
Unfortunately, we are hired to enforce the governing documents and follow the direction of the Board, and apologize if that added to your frustration. Unfortunately, you are not doing a good job following those Governing Documents as I explained above. No need to apologize, simply do what s right and remove illegally placed fines from our account.
Thank You.
They don't care about their tenants. They one care about themself. I remember when I first sing the lease they asked to post a good review. Good thing I forgot because I would be lying. They are awful people to rent from. Will never rent anything from riverside again.
UNPROFESSIONAL! Tried contacting a representative for 2 weeks to make a payment, kept leaving my contact information with receptionist for a call back never contacted back. Then when i called back AGAIN finally contacted (luella) she automatically had attitude and i told her I've been trying to contact her and she claimed that she calls everyone back as soon as she gets their contact info and she claimed she never did, i suggested that she speak to her assistant then about relaying my messages. She then made a rude assumption that i was putting all my life problems on her. I claimed that i was not and I'm just trying to make a payment after she told me to not make the payments due to trying to sell my property then she tried saying she didn't then she said well you were supposed to close for your property. I claimed it fell through and I'm trying to catch up on the payment. She continued to be rude and i asked again can we please just get this settled so i can catch up. Then i asked her what the total was and the dates for next payment she said September. I asked September what? She said the first of course very rudely! Then she said i have to make the payment online they don't accept over the phone and i asked what about dropping it off in person she said or do that very rudely again. I said ok. The she hung up. Seriously UNPROFESSIONAL!
Great company I was very impressed. Very nice professional company I recommend them to everyone
If I could give zero stars, I would. Horrible place. Julie especially is completely incompetent, and rude. As frustrating as my short experience with this company was, I definitely dodged a bullet by not renting w them. Julie knew nothing, and couldn't answer any of my questions. Eventually she quit answering my emails or phone calls. This lady wouldn't even let me put in an application. I asked to speak with the owner, that's when she started to avoid me. I see now why every review is bad. This is an awful company w even worse employees. I just began working with First Rate Property Management and with in a week I was approved and will be moving in to my new place this month. First rate is phenomenal so far. Save yourself some time, stay away from these people.
worst HOA management I have ever had to deal with.... Dealing with this company makes me want to sell my condo that i paid almost 200k for and lived in for the past 5yrs.... they took over HOA about 2yrs ago, worst management company, rude, accounting is never in full detail just summaries when the next months dues are sent out. Never any courtesy on their behalf. Horrid people skills at our annual meetings, condescending and negligent with communication.
Terrible, Unprofessional, Apathetic, Liars, Non Responsive, Fiscally Unethical, Lack of Candor, Uncaring, Unrealistic, etc... Losers
Riverside Management has managed our 40-unit apartment complex in Garden City since 2008, and they have done an incredible job. The complex was newly painted, the grounds are clean and well-landscaped, the pool is sparkling, and the units are really nice. The tenant base is excellent, and Riverside does not allow non-payers, destructive and/or loud tenants, or nuisance tenants to remain. The result is a pleasant complex with happy tenants who take pride in the apartment complex. The vacancy rate is zero--units are generally rented within a few days of posting. Great job Melissa.
I rented from here groom Dec 2015 until February 19th 2020 when the trailer burnt in a BFD ruled accidental fire. Now, they're trying to charge me for their decision to rebuild over reminents of said fire. Their first letter started $11,999 due immediately, the next $21,115, alsodue immediately. They keep citing section 15 from the lease, but all it says is that I cannot sue them for damage to my property and they advice renters insurance. They've also claimed renter's insurance would have cover the cost of repair, which is inaccurate.
I was a great tenant, one of very few in tray trailer park, and this is how they treat humans who lost everything through no fault of their own. Shameful.
Servicing properties can take a while but they are generally friendly if there are issues.
Shanae is a realy good person that has helped us get in to a place and has been a great manager
I have rented from this company in the past and currently am renting from this company. Been at my current apartment with my little family for a couple years. I am going to give a shout out to Vicky who has helped me twice within the past week over the phone to resolve some maintenance issues as well as account issues. She was friendly and professional and I have no complaints.
As to maintenance complaints, I do suggest following up as they do manage a lot of properties. It is possible to fall between the cracks. We had a maintenance inspection and all the issues were noted, however, I did have to put in a call at a later date to see where things stood as we hadn't been contacted to resolve any of the problems. Vicky put in a work order for me.
I currently have someone replacing my problematic kitchen sink and I have someone coming to look at our water heater.
Overall, I have been happy with my interactions with Riverside Management.
I've been here for over a year. Overpriced. Carpet is terrible, ripped, and stained. I actually caught my foot on a nail sticking through a door threshold. Customer service is horrible. No hot water or hallway lights for three days, called and they said "We know" but couldnt give me an estimate on fix because they hadn't called a repairman yet. No screens on any windows. Oven kind of works. Neighbors were OK. location is EH.
Spend the extra $50/$100 dollars and go somewhere else if you have it and save yourself the hassle. You'll thank me later!
I am very pleased with this company and there employers,Shanae is hands on and very qualified for her part she plays for this management.I would definitely recommend them to the rental comunity,,Thanks guys!!!!!,Anita Pena
Sorry you can't rate them a 1/4. I"'ve worked with several other property management companies in the Boise valley as a officer of an HOA. The other companies were responsive to their clients. It seems that Riverside does everything they can to ignore the property owners. It took 2 letters and 5 phone calls to even get them to respond to an issue was trying to solve. I finally went around them for a solution
Don't waste your time with this company. They are only interested in overcharging and doing nothing. They will even extort money from you if you happen to need something from them. RUN AWAY and use anyone else.
My family has owned two properties managed by them. Our subdivision in Cascade Idaho is currently in uproar over decisions made by this management company and the board. About 40 homes have voiced their outrage over the way the subdivision has been managed with particular problems with the property management company not insisting on permits for required construction projects ( allowing the board full rein), nepotism in choosing contracts, and failure to provide overtime for a beloved caretaker who worked tirelessly for the subdivision including all holidays for 5 years. Property management companies should provide professional and ethical counsel to board members because board members do not necessarily have the qualifications to make appropriate, legal, and code compliant decisions. In this subdivision Property Management did not fulfill this role.
Processed my app quickly which was nice for both of us however they are taking forever to get me a working fridge after discovering the one in our unit was dead
I worked with Shanae at Riverside and she was fantastic. She made the process simple and easy. I took the day off work to find a place and with her I was able to look at the units I was interested in the same day. I have already recommended her and Riverside Management to a couple of friends who are apartment hunting. Thank you!
I stayed the entire duration of my lease. My than roommate choose to stay on after. She had to sign a new lease. They told me because she was on the current lease and staying I needed to pay $100 to be released from the lease. Excuse me, there was nothing to release me from. My lease was over. The horror stories you hear are true. Building maintenance is at a minimum. The customer service agents treat you like garbage. Yes the parking is enforced by a different agency-however hearing about the type of problems tenants face you'd think they'd step up and maybe look for a different agency. Like it or not their poor business practices reflect badly on the management company too. Turn over rate is high for all of these reasons.
***On a side note, I'm now with a wonderful property management company with friendly, attentive agents. The grounds are always clean and inviting. If you call for anything they are willing to help with a cheerful tone. I recommend Johnson Property Management if you're looking for a great company.
I'm disgusted with the way this company handles business. They water the common area behind our house three times a day for 20 minutes each time and it's flooding my yard! THEN they send us a letter telling us that we're over watering and flooding other people's yards!!! I get a violation letter for things like this and then I walk around our neighborhood in the common areas and the grass is dying, weeds are running rampant, and the trees aren't being pruned either. How about this Riverside; take care of the area you're responsible for. Maybe we, the homeowners, should send you weekly letters telling you how incredibly incompetent your company is!
On top of all that, their customer service skills are atrocious! When we moved in over a year ago we were told that they were replacing the back fence (we live in a lot that attaches to a common area, the current fence is a 4 ft wood/metal combination fence) with a 6 foot wrought iron fence. Surprise, surprise, that hasn't happened either! The fence wood is completely rotted out and the metal planks fall out when the wind hits any speed faster than the speed of smell. They tell me that they are going to come and repair the fence. Ok cool. Then they don't come. And this happens 4 times over a two month period!!! This morning was the last straw though, as my dog got out and was almost smoked by a car. They finally came out to "fix" it, but it's only a temporary fix.
How can you run a company like this?!? I will be reporting you to the BBB. If nothing else, hopefully someone will avoid hiring you to mismanage their property.
Great company to work with. They took over management of our HOA and Nikki has gone far above the normal standards of service and got us back on track. I would recommend Riverside for property management.
This company has been great to my family and I. Shanae goes above and beyond to get in touch with me on any situation she is great at her job and i have the upmost respect for her thanks shanae!!
I called hoping to get some information on a lease takeover and how we would go about signing a new lease once the takeover was up, instead of any information that could help i was treated disrespectfully, like the person on the other end had so many better things to do with their time. So would I still apply after being so treated so rudely in my first ten minutes of dealing with these people?! NO THANK YOU! I'd rather live in garden city!
We have been working on a dispute on the fees that were assessed on our account. After following up a few times, it took Bill Gutridge a month to respond to an email - shows his lack of professionalism and competence. Communication has been very rude and no clarification has been provided on unbacked accusations. So far, we are still waiting for a response to the email that we sent on 12/09/17.
If possible, stay away from this company.
I was actually considering living here until I read the comments written by the owner! The fact that you reply to all of your negative comments so passive aggressively if not outright attacking the commentors shows enough of your character to steer me away!
Horrible service. These people are rude and and only care about money going in there pocket. They called me and told me my apartment was finally renivated and ready for me to check out and when I got there there was no carpet and they had the entire place torn up. DONT RENT OR BUY FROM RIVERSIDE WHATEVER YOU DO.
Very professional and knows what they are doing. Pleasant people to work with.
I have worked with riverside as a member of our HOA board. Riverside has been kind and considerate in helping us when we had questions or problems. Someone always answered the phone when I have called and they always responded to my emails in a prompt fashion.
I am a social worker with a housing assistance program called CATCH. We help homeless families find housing and help pay their rent until they are back on their feet. Our partnership with Riverside demonstrates how when groups in our community join together, it makes a greater impact on those in need. Riverside has been nothing but supportive of our mission and of the families we serve. They have gone above and behind to help transition families in their new homes where they have found stability and hope. I have really appreciated their caring service, support of our community members in need, and their quick and helpful responses to all our questions. I highly recommend working with Riverside not only as a prospective tenant, but especially if you're a housing assistance program in the Treasure Valley.
This is our first time dealing with an HOA and is definantly a terrible company. At the end of the day all they care about is how much money they can get and are not there to serve the neighborhoods they watch over. I highly recommend staying away from them.
Nikki is great to work with! She answered all my questions about our HOA. The staff here are amazing and very helpful. I highly recommend this company !
riversidemanagement.com
