I have ordered from this site 3 times now and had ...

I have ordered from this site 3 times now and had a good experience the very first time I ordered. The second time was January, where they took ages to deliver, but I wasn't desperate for the phone so was willing to wait. The phone worked for about 3 weeks before the battery started becoming an issue and the phone would just turn off at 80%. After about a month and a half of this, it fully just stopped working, to which I tried to get it fixed but was unable to. I thought I'd order from here again, seeing as I've had a good experience the first time and so I placed my order on the 9th to which I received an email saying it should be dispatched within 7 working days and I'll receive a tracking number. 11 days passed and still no phone, but also no emails or updates from them, very poor with communication. So I emailed in to enquire and they said it could be an additional 1-4 days due to quality checks and 2 days later, received another email saying that it's due to be dispatched on the 30th and that there is no need to contact the customer service team because "they're working really hard to get your order to you" clearly not, or the phone would have been here when first stated it would arrive. I'm still waiting on this phone and need it for work so this is just a major inconvenience. I will not be ordering from here again, very dissatisfied with the service