I ordered a mobile phone fix but then asked for re...

I ordered a mobile phone fix but then asked for refund (allowed under terms and conditions) after seeing how bad the reviews were. This was back in December 2020 and I still have no refund (8th March 2021). I filed a complaint with my bank for the debit card and informed Quick Mobile Fix to let the bank know if they refund. Quick Mobile Fix did not seem to read the email trail as they set a deadline for refund of 5th April despite already saying 25th February 2021. I can easily see why people call it a scam.