Prestige Pre-Owned of Bergen County Reviews

Great experience!! Very happy with the service and with the business made thanks to Jhon Parra. Recommended 100%

We purchased a certified used 2015 Toyota Avalon and it was my parents dream car. That dream quickly turned into a nightmare when the car accumulated about 3 inches of water on the inside due to a part failure. Anson Castillo a Manager at Prestiege Toyota as well as John Lindstorm could not have been more helpful in an extremely stressful situation in getting the issue resolved and getting the car cleaned up. My parents are truly thankful for Anson and John and we highly recommend this dealership as well as these two professional and efficient individuals who are an asset to the Toyota Team!

Thank you to the best salesman Moshe Brody it was a absolute pleasure dealing with you!!!

Would recommend Prestige Toyota for new vehicle purchased. Rob Rago is an honest, hard working sales professional who put up with my many questions regarding my first new vehicle purchase in over 10 years. Rob ensured he got my the best financing possible and I appreciated his straightforward approach, and way of explaining the math that goes into a new vehicle purchase. Hope to do business with you again, Rob. Thank you.

meeting Robert Roque was the second best day of my life! I am now the Proud Owner of a new Toyota! #LGM

My experience at Prestige Toyota was superb. Our salesperson, Jarred, was friendly, knowledgeable, and extremely helpful. He matched me up with a car suited to my needs and personality. Jarred's follow-up after the sale was also greatly appreciated. I feel like I am now a part of the Toyota family, and would definitely recommend Prestige Toyota to anyone looking for a car.

Andy at Prestige Toyota of Ramsey is great. He is very patient and answers all your questions. He was realy kind and patient during the all process of me buying out my lease on my Toyota Corolla 2018. I recommend to ask for him wheather you are looking for leasing, financing or buying a car with Toyota Dealership. Good Luck

Rosse was a great sales representative and treated us very well. She was very attentive to what I was looking for and worked with me on getting what I wanted.

Overall very good experience and would highly recommend Rosse and prestige Toyota in Ramsey.

D - rating with the Better Business Bureau. This company is a bunch of unethical crooks.

The finance guy made a mistake on the contract and attempted to coerce and threaten me to sign a new contract to cover his mistake. They threatened to hold my transfer registration and repossess the vehicle unless I signed a new contract. They continue to call and harass me about this.

In addition they low balled the trade-in value of my vehicle and are now selling it on their lot for double the trade-in amount. Capitalism, yes but also unethical especially during a pandemic.

Steer clear from this dealership! I wish I would have done my homework before purchasing a car from this business.

Salesman Carlos was rude and arrogant. Will be buying a vehicle somewhere else.

I took my Camry for scheduled maintenance (oil change). Even though I showed up earlier than my appointed time, they took me in, and I was out of there in about 45 min.
Of course, they try to tell you there are a thousand things wrong with the car that you need to take care of, but you can just say "no" politely ("I'll think about it", or similar), and normally they don't get pushy. For example, this time they didn't flag something they told me I needed to take care of last time I was there. This shows that some of the stuff they just tell you to do it to get money out of you, but it is not that essential.
I will most likely bring my car here next time it needs service.

Prestige is the best. I've purchased three cars from them. The dealer nonsense does not happen here. The negotiation is straight up, no back and forth with "the manager". The service departments are excellent too. Appointments are kept, the work is always well done and fairly priced. When you want to buy a Toyota go to Prestige and see Arsen, the process will be painless and you will be treated properly.

So this dealership advertise used car for sale . Call ahead for their fees associated with sale for this car .No answer. Car advertised for $3695 . After looking at the vehicle and test drive we sit down. Salesman show us price plus about $1000 in doc fees, non tax fees and taxes plus additional $1600 for prep vehicle fee. After shock and WTF affect that numbers gets reduced gradually to $4600 ,. Ok so we left the dealership. Purchased car at another place without any fee. Car at $3900,_ and paid exactly that including out of state plate.So be careful at this big box dealership for bait and switch !!!

I always have a positive experience when I bring my Highlander or Tundra in for service. Your employees are professionals, and very knowledgeable. They inspire confidence that my vehicles will receive the best care possible

Believe the reviews you have read about them being difficult and attempting to fool you. I'm glad I did not decide to purchase a car from them. Oh, yes, they called and called and called when I told them what it was I wanted. The first time I missed out on a fantastic deal for a 2005 Camry with under 30k. Then came the phone calls on an almost daily basis from the internet and/or sales manager. Sometimes they left messages, most times hung up. And then there were the emails. I finally found the car I wanted from my local Toyota dealership. I kindly sent the internet sales manager an email telling him I found the car I wanted elsewhere and to refrain from calling/sending me emails. At least they did that much. Since when does putting down a deposit on a car mean you are definitely buying it? Jersey law may be different, but in NY it means you want them to HOLD the car until you see it. This guy tried to tell me a deposit was a done deal and they could NOT be done over the phone. Forget them...go elsewhere.

Worked with Rob Rago. Rob was courteous, professional, extremely easy to deal with and played no games which I appreciated. He worked to get me an excellent deal and the whole process was done quickly. I'm happy with the car, the service (also the Finance manager Osiris was excellent and a pleasure to work with as well) and the overall experience.

Chris D'Onofrio is an unbelievable salesman. Completely made me happy and took care of all our needs! Highly recommend working with him and only him!

Andrew Eagle was extremely helpful in acquiring my Prius. Made me feel very comfortable. I was pleasantly surprised with his check-up post the sale weeks later to make sure that everything was okay.

Worst experience ever Brian wood and his manager just rude and arrogant. Very untrustworthy says it all

I went to the showroom and met with Sal. was comparing between two vehicles. Sal made it easy to explain everything and ended up purchasing the Venza from him that night. excellent service from all staff

We had a fantastic experience at Prestige Toyota. Our sales rep Raul was wonderful! He was patient, understanding, professional and very thorough in explaining what our options were. He walked us through the entire finance process and we really felt comfortable with our contract. We shopped around a lot and we ended right back where we purchased our other 2 cars -- Prestige Toyota.

Our journey to purchase a toyota Hilander began approx 1 1/2 wks ago when I contacted Greg Agnello on line I was told by Gregg that the price he quoted would be negotiable when we arrived at the showroom. I explained the car was for my daughter and she just gave birth 2 1/2 weeks ago to a new baby boy and we could not spend time "PLAYING THE GAME" . My daughter leaves 1 1/2 hrs from the dealership and arrived at 1:45, also present was the new dad, my husband,my 11 old grandson and so the games began. Heavy rains had begun. We were handed off to Luis Oliviera who did not do anything to make our visit pleasant, it became obvious to me that he was nothing but an errand boy who on 3 or 4 occassions walked away from us and went into speak to Dean Ciccarelli, who must be the so called closer for the dealer, My daughter mentioned to Luis that we they had to leave at 4PM, Mike had to at tend a wake for a close friend,Luis ignored these at least nothing happened. Dean showed up on two occasions , my husband and I left the dealership at 5PM my family did not leave until after 7PM and did not arrive home until after 9pm. Dean was aware that the new baby was only 2 1/2 wks old,he was aware that my daughter lived 11/2 hrs from Ramsey was that important to him NO, the treatment we received was HORRIBLE,I would not deal with them and would recommend that them to friends ,family or anyone else who is interested in a Toyota. To purchase a car should not take 5 1/2 hours, I believe management should not have to be involved in every transaction allowing sales people some leway . I am truly sorry we did not leave and my family was put thru this ordeal. Its now after the fact but Hackensack Toyota Actually was a better deal.

I had a great service experience at Prestige, I am very appreciative to the salesman John Parra and all of the staff, especially in finance department for helping me with the car purchase.

Huge thank you to Chris D'Onofrio, Chris Wilson and Yanilda Lora. From answering my email inquiry about a preowned vehicle to the actual sale, we could not have had a better experience. Quick, easy and painless. We would not hesitate to come back from Long Island, NY. Best service. Thank you guys!!!

Hermes Pena-Veras was my salesman for my toyota Rav 4. He was very professional and answered every one of my questions respectfully. I get caught up in negotiating (to my own fault )... that said he was patient did not rush my questions. He is very knowledgeable and a gentleman. Really easy to work with. The only reason I did not give a 5 was because every business has room for improvement - but Hermes is the real deal. If car buying is rough for you go ahead and work with him
You won't feel rushed or worried. He even responded to my questions timely - a few days after I purchased the car. Nice service.

Hello .. everyone ... excuse me

Sales ... especially .to the lady
,, ROSSE DIAZ. ,, What is an Excellent
Salesperson trained in all the procedures to be solved and very explicit. ,, y Also Thanks to your time and Kindness to the Magnificent.
JOHN PARRA. ..Great Seller and good Person
I want you to be sure and confident of what you were looking for in the dealership. Thank you very much and I respect them ... and my friend. Countryman brother ...
Good luck in his first days and a great person to grow up ... Thanks to them. I recommend them. Thank you very much. ...

Sales person was very helpful and i didn't feel pushed so it was a pleasure to work with

Great experience and my Salesman Sal is totally Awesome. Although I noticed something and kept it to myself for a few months so as not to bother anyone I chose to talk to sal recently about it and was pleasantly surprised to see that they are taking care of it immediately with no questions asked. I really appreciate the fact that I was taken care of with no issues and they took my word at face value. I want to thank Sal and all involved for going above and beyond to make things right and keep me a happy Toyota owner. Thank you prestige Toyota for Taking care of your valued customer... KUDOS....

Best sales experience ever!! Chris D onofrio went above and beyond to locate the truck I was looking for. Sales managers Tae and Ed were a pleasure to deal with. Thank you again for such an amazing experience.

Came down to Prestige to get my new car, sat down with Senior Sales Associate Rob Rago. Had a great experience without spending all the day at the dealership. Got straight to business. His organic and transparent approach was exactly what I was looking for. Would definitely recommend a friend.

I want to thank John Parra for helping my dad so professionally with the purchase of his new Toyota Corolla. Excellent customer service I will recommend to all my friends and acquaintances.

I highly recommend Cliff Montes. I have been buying cars from him for the past 15 years and he is very personable and professional. A great guy to do business with!

Rob Roque is the guy you want to ask for. I went in as a first time car buyer and couldn t have been happier with the experience. Rob helped me get the perfect car for me without the haggling you d expect from a normal salesman. I will definitely be back in the future.

Great experience with the team specially in the finance team, Gabriel Bueno was excellent and really took the time to explain everything in detail.
I would highly recommend!

Just bought my second car at Prestige Toyota. My first experience there in 2011 was so so. But the second one is just excellent. They getting better and better! My salesperson, Andrew, was extremely knowledgeable, helpful, and very friendly. He was able to get a price for Toyota Highlander 2013 in the range just as I was looking for. He is very professional with good sense of humor. I will definitely recommend Prestige Toyota to my friends who are looking for a car for the best price. And I'll definitely come back for my next car. Thank you Andrew, thank you Prestige Toyota.

Great experience with Jeff. Great customer service. Would definitely recommend to anyone looking for a great car.

Sal was so professional and made it so easy. thanks for the excellent service

Raul is very knowledgeble and has great Customer Service skills. Thanks!

Went to check out couple of used Highlanders.. Sal was so patient and helpful in narrowing my choices to the perfect one.. quality service!

I wanted an SUV that was the safest and most comfortable for me. After I chose the RAV4 I wanted the best dealership I could find. After visiting several dealerships I happily chose Prestige for its knowledgeable and friendly staff.

i am from stamford CT i was looking for car RAV 4 2017 i look online and when i go thy fast person i see was Robert Roque he was my men he halp out with everything and i have so meny problem getting car he was so amazing never said no to me after i have get car when i call him he is always thy to halp me when i massage he replying me right away i wil alwys tell people to go to prestige toyota NJ

One of the better dealerships in Bergen County. Helpfull staff but not pushy, feels like they actually want your business as opposed to ANY of the dealers on the South bound side of RT 17

Great experience! If you come here ask for Gabriel or Hermes. They were both excellent! Great customer service. They both took care of all of my needs and helped me make a decision on what I wanted and most importantly what worked best for me. They answered any questions I had and most importantly, they had lots of patience! Thank you Gabriel and Hermes!!!

Called about one of their used cars. Was in touch with a sales rep there for several days before my appointment. Confirmed the appointment the morning of and right before I left. I was an hour and a half away so I wanted to make sure the car was there. After arriving, they told us the car got a check engine light and it wasn t there. They could ve easily texted me at any point before we left... to top it off they told me if I came back Monday they would give me a really good deal to compensate for the 3 hours wasted. I took off work again Monday thinking I d be going back and never heard from them. I even texted them for an update and to this day haven t heard back from them. Don t bother with this dealer, I found the car I was looking for elsewhere. Some good dealers still exist and they aren t one of them.

Paul Park is the best. He has a full knowledge of all toyota, doesn't waste time and use those horrible sales tactics that we see right through. If you want the best salesman at Toyota, ask for Paul

Have never been more comfortable! HIGHLY recommmend them. Ask for Rosalia and Arsen. Arsen was my salesman and he worked his tail off to help me leave in a vehicle. He was more than patient, extremely professional and just all around one of the nicest sales people I have ever worked with. Rosalia will check on you periodically to make sure your experience is A+ !! Just an amazing experience. The staff is so friendly and all of them so helpful. Everyone works together for the customer.The finance dept will FIGHT FOR YOU !!! With less than perfect credit I was really not hopeful, but they did it !! They ROCK !! I encourage anyone reading this to make Prestige Toyota your GO TO to purchase or lease. I ve done both here and never walk away disappointed. Thank you to ALL of you.
Sylvia T.

Buyer beware. False advertising and horrible customer service. I purchased a used vehicle a few months ago during the appointment only time. Vehicle was advertised with working options. I had questioned the salesperson several times regarding these options as that was the reason for interest in the vehicle. I was never told these options did not work in the vehicle - one being the NAV system. When I got the vehicle home and tried to set it up, after hours of research and contacting the system provider and the manufacturer directly, I was told the system was defective and needed to be replaced. I tried to contact the dealership several times, with no response and was finally told they do not check navigation systems - so then why advertise a working system??? I even asked about it 3 times before buying (since I've never had a NAV system). I have also contacted the dealership regarding another item, called spoke to a person who was supposed to email me documentation by the end of the day, never did. Followed up with an email, no response. Guess my money is not good enough for them - never buying from the again and will never recommend them to anyone. Terrible experience.

In response to your reply below, I have tried several times to speak with you to work things out. You have my information and number so if you really care, you would reach out to me. I'm tired of calling you and getting nowhere and the run around. If you want to do right, I'm here. I'm not looking for anything other then what I was told/sold.

Great service from Ramsey Toyota -especially John parra and Ed. We are so very happy we went there to by our car. Might try next time to avoid the last Saturday of the month but they still made it a great experience. Ty

Luxury waiting area. Trained service writers. Fast service. What more can you ask for? It is a dealership, so it can be pricey. But there is something to be said for 'getting what one pays for.'

I recently brought a pre-owned 2018 Corolla, and the process was easy and simple. This is the second car brought from Prestige, and once again the customer service was excellent. I had Clarence as my salesman, who is patient, direct, and friendly. I appreciate that he takes the time to text/call whenever you reach out to him. I would highly recommend buying a car from Prestige.

Buying a new car is never an easy process. Once you determine which car you want, you need to figure out where you will buy it. There are so many dealerships to pick from where do you start? If you are looking for a Toyota, I recommend starting with Rob Rago of Prestige Toyota in Ramsey, NJ.
We can all educate ourselves before we buy a new vehicle. There are many factors that you should take into consideration, e.g. lease deals, interest rates and trade-in values. Once you understand the purchase process find Rob Rago. He made the buying process easy; he was transparent and honest about the numbers (they re online anyway for you to find). Rob will make sure that you enjoy the buying experience everyone leaves happy! You won t be disappointed when you purchase your new Toyota from Rob Rago.

I recently purchased a car at Prestige Toyota. Andy Eagle was my salesman and he was great! He was courteous and friendly, and didn't pressure me at all. He answered all my questions about the car I was interested in, and discreetly left during times my friend and I wanted to discuss something. I got a great deal, and would be happy to work with him again!

I want to thank John Parra for his good service, I am very happy with his work and for having helped me buy the car of my dreams! Thank you prestige toyota fully recommended

Beware of this dealership which advertises vehicles with low mileage. My wife called the dealership 8/26/19 regarding Toyota Rav4. (White, Stock #T19309 S) She called the dealership to confirm the vehicle was still available before we took the trip. It was available according to the salesperson. Being a former car salesman, (Now, Law Enforcement and Military) I called an hour later and was told the vehicle was available. We drove to the dealership and was told, the vehicle had been sold some time ago. This dealership like others, creates false advertisements to lure prospective customers to the dealership. Immediately, they tried to sale us similar vehicles with higher mileage and prices. I will be filling the appropriate complaints with state agencies, notifying the media and taking to social media. This unscrupulous practice of these dealerships needs to stop. Tired of the excuses of these merchants.

I do not tend to do reviews but my experience at Presitge Toyota and with Andre Moshkovich was such a good one I wanted make sure I did one. Andre and the entire team at Presitge was very courteous and professional. I be buying my next car there and I would definitely recommend Andre and this dealership to anyone looking to purchase a Toyota.

Rob and Gabriel made my experience quick and easy! I am so happy with my new RAV4!

I purchased a car here and was unable to take it home the same day due to having another car, they insisted on delivering the car to my house. The driver crashed the car and continued to deliver it to my house. He dropped off the car and when I noticed the damage, I contacted the dealer to fix the problem. They avoided me for several days until finally mentioning they would fix the damage. I just got the car back after 3 weeks and they only fixed 50% of the damage. When I asked why, they said the other half of the area with damage is covered by a sticker they would have to replace.??? So because of a sticker they are unwilling to replace, they decided not to repair 50% of the damage to my new car they caused. I am extremely disappointed with the entire staff at this location, I recommend you go anywhere else but here.

My Nissan Rogue lease was coming to an end I mentioned this to my cousin and he recommended Daniel Becerra at Prestige Toyota, we looked up the website, inventory and prices, after getting in touch with Daniel on the phone we told him which cars we were interested in and price range we set an appointment, we live in NY and took the ride to Ramsey NJ, the facility is huge and social distancing, masks are required and there s hand sanitizer everywhere also plexiglass in all the desks.Daniel greeted us we chatted for quite a while he then took us around the huge lot to see the inventory and had the keys to the 3 vehicles we were interested in. He handed us the keys and we test drove all 3. We narrowed it down to a 2017 highlander limited in pearl white with every single option there is, we made a deal the same day he took care of everything including calling a nearby Nissan dealer to take back my lease return which he took care of driving it there himself. We proceed it to finance and Mario Calle took care of everything else going over warranties and the packages that I included we signed the papers and Wednesday July 29,2020 we drove home the same day in a Toyota Highlander limited. Thank you guys

Staff here are nasty liars. Took my car to see value and would not give me back my keys until 4 hours after. Awful dealership. All what these people want is your money.

Was so dissapointed by our recent and last service visit to Prestige. In the past it has been so great. We bought 2 cars there because of this but no more. I don't even think they did anything with the car. It seemed like they just put it in the lot and then brought it back in after an hour or two. The staff was annoyed with us right from the start because we asked them to pull their masks up off their chins and over their mouth and noses when they were inside the office space with us. That was it- dirty looks, sighs, huffs, and no service. I wrote 2 reviews for them just like this one and got no response except now to share my review!! OK it's shared at their request. Guess they didn't read it. Another lost star and customer.

My experience at Prestige Toyota went very well with Robert Rago. He was easy to work with and took care of all our car needs. Drove home in a beautiful car and would recommend him to anyone in the market.

I was in the market to replace my 1998 Toyota 4-runner (250,000 + miles) when a good friend of mine referred me to a gentleman by the name of Andy Eagle at Prestige Toyota of Ramsey. I phoned Andy and much to my surprise prestige had multiple examples of manual transmission-equipped Tacoma s on the lot (not easy to find!!). I drove up and met with Andy who was professional, courteous, very accommodating and never tried to pressure me. My son and I quickly found what we came for and Mr Eagle was immediately able to get us financing options that suited my budget. Andy had the truck re-detailed and even went so far as to fill the tank with gas for me while I met with the financing dept. The deal was wrapped up with zero drama and I was driving home in the exact truck I had been looking for. Overall, going forward, I will use prestige for all my Toyota needs, in spite of dealers who are geographically closer, and would recommend Andy to friends, family, anyone in the market for a smooth-pressure free vehicle purchase.

Had a good experience purchasing a used car through Prestige Toyota, I worked with Rob Rago in sales and Gabe in finance. Both of them were extremely helpful and made the overall process smooth and simple.

I all ways have a good experience at the Toyota dearly They all ways right when I have problem.

Outstanding job by Christopher D Onofrio on leasing a new Highlander for us. Extremely knowledgeable and a pleasure to work with. Highly recommend the entire Toyota team in Ramsey.

All went smoothly and the person I interacted with was terrific. All safety measures were in place.

This is the second time I've dealt with Gabi in service. Very professional and makes you feel like you're an important customer. Great customer service.

I was very pleased with my purchase experience.

I didn't feel pressured or pushed into a specific direction. I let the salesman, Andy, know my budget and "wish list". We found a few possibilities on the lot and I found a car that I liked and met my criteria. Andy handed me the keys and said "go ahead, take it for a spin".

I'm glad to see that car buying has evolved into a much more pleasant experience.

When it came time to pay, I thought there would be a lot of pressure to buy the expensive "extras" that I didn't want. I'm happy to say that while I did buy the extended warranty, I wasn't pressured to buy the ones I didn't want.

If you're in the market for a car, I would definitely recommend Prestige Toyota of Ramsey

It was indeed a great buying experience at Prestige Toyota at Ramsey, NJ. Sometimes It is very difficult to meet customer demand like specific exterior and interior color of the car, specially in this pandemic. But it is possible when Victoria Fettman like sales person will help anybody. She is extremely good , very easy going, friendly, most sincere and customer oriented person . I was very impressed when she managed the specific color car from other dealer to fulfil my requirement because my local Toyota dealer (NY) which is close to my home told me that was not possible for them to manage. I am very happy to work with Victoria and definitely I like to deal with Victoria again for my next future car.

I bought my 2012 honda fit here just yesterday.it was a great experience. Kristina was very humble and nice to me and my sales man Jeffery was the best.he treated me so nicely like I was his daughter.he attended to me and gave me a good discount on the car.he also took me to the bank and waited three hours for me to finish up my papper work with the back.he brought me back to the dealership and bought me snacks and offered me coffee. I felt like a queen buying a car there .everybody was so nice and respectful.The orive of the car was a very good deal.they work well with you even if you have a bad credit and they are straightforward. They explain everything and are very patient. Jeffery and the orther guys were so nice.i recommend prestige toyota of ramsey.ita a beautiful fun place to buy a car and you will feel so relaxed and appreciated. Thanks to Kristina and Jeffery for my first car.i love my car and am having fun with it.God bless you all

Very professional and helpful. Bout a pre owned truck. And was able to get a great deal.

I had my Hylander serviced recently and I was extremely happy. Everyone was very friendly and attentive to my needs. My service consultant Gabi was very thorough when explaining the repairs that were going to be performed. Overall a great experience and I will continue to have my Toyota serviced at Prestige Toyota.

Have to say if your looking for a vehicle Michael Guaman is your guy. Great man and a hard worker for sure. Flew in from Chicago to complete my purchase on my Pre Owned Camry. Took a lot of extra steps into getting my deal complete. Also want to thank Krystina Gronka (BDC) and Mario (Finance Manager) for also being a part of this and making my buying experience great.

Walking into Prestige Toyota was a pleasure. There was no pressure or hard sell. Our salesman, Andy Eagle, was fully engaged with my wife and me as we asked questions about some of the models. He gave us excellent feedback that guided us in making a decison. Trading in an older Toyota was easy and not problematic. The people who work at Prestige are genuine and authentic. Working with Gabriel Bueno, Finance Manager, made the process seemless. Prestige Toyota is focused on providing excellent customer care. The whole experience was enjoyable.

this is me an my wife's second vehicle at prestige Toyota we would like to personally thank Anson Castillo, Stephen Ryan, Ed Habasi, and Luis Oliver who made our experience wonderful

We bought a certified pre-owned Prius and had a great experience. The price was fair, the customer service was great from everyone we dealt with- especially our salesperson Andy Eagle, we love our car, and overall we would definitely recommend this dealership.

It was a pleasure having my your 2014 Sienna serviced yesterday. Ther rep. MR. Peter Iuculano advised me and kept me informed during the repair about the options I have and the status. Always a pleasure to have devoted people like him interacting with customers. Thank you very much

Best experience Ever! Kelly was extremely helpful helping me with the purchase of my Sienna. She was extremely knowledgable and was able to not only answer all my questions, but show me my way around the vehicle. Too many apps I was not accustomed to. But her amazing customer service did not stop there; I informed her that my garage door opener was not communicating with the vehicle, moreover, her and Sam head over to my house on their DAY OFF to help me get that up and running. I can never thank them enough for all the help they gave me and Kelly for giving me such a great purchase experience. Will definitely recommend Prestige Toyota in Ramsey, NJ. You guys are the BEST!

Our lease was coming to an end and we needed to decide whether to buy a new car, buy a used car or buy out our lease. Andrew Eagle stepped us through the options and we are thrilled that we decided to keep OUR car. Very fairly priced. Superb Service.

if I could give them 0 stars I would! ... this place is awful I went in at around 10am and didnt leave until after 10pm. it was unbelieveable how much time I spent there just going back and forth with prices when in the end they over charged me on my certified pre own toyota 4 runner a 2012 to be exact, for the price I was given I could've purchased a brand new one. yes I had another car to trade in and still had some payment on the other vehicle which was a g37 Infiniti.. (im sure they made so much money on it)... I am now stuck with 75 months worth of high payments and the guy was so unhelpful! I purchased the vehicle it only took 12 hours and rudeness from the car salesman. The only reason I ended up buying a car was because I have already waited over 2 hours for a salesman to even acknowledge me and I had done my research on a specific car I wanted/needed (the black limited toyota 4 runner). But no, the guy suggested a different car because he knew exactly what I can and cant afford! (how do you judge a person like that!) yes I'm young but I work very hard for everything I own! ) so I figured if I go in and told them what I wanted from their online website it wouldnt have taken that long!... I do not reccomend this place. I should've left and gone somewhere else. it has been over a year and every month that I have to make a payment I think about how long and stressful that day was and I still I regret even going there! just awful.

Great service given by Ms. Rosse, excellent experience, the dealership is very friendly and professional.

VERY UNPROFESSIONAL dealership. They ABANDON you after sales. No one has any idea how to obtain out of state plates and they will not research into this until your temp plates expire. Made atleast 20 phone calls/left VMs over the last couple months with the manager but he NEVER returned my calls. Paid a higher price for the used car thinking Toyota dealership will provide good service. Sure I would have gotten better service at any mom and pop shop as compared to this.

I just bought a 2021 Rav 4 yesterday, my salesman (John Parra) was incredible and provided me with an amazing deal. he helped me with everything and was very friendly and patient with all my questions he is a very efficient person. my car came with everything that i wanted, exactly how i wanted it. excellent experience with the purchase of my vehicle. definitely 5 stars for me best salesman ever, thank you John!

From my first call to the dealership and speaking with Anson Castillo and Francia Terrero to picking up my vehicle this dealership's customer service and the whole leasing process was excellent. I would highly recommend Prestige Toyota!

Chris D'Onofrio is always a pleasure to deal with. He makes the purchase of a vehicle a very smooth transaction. We have been dealing with Chris for over 10 years and he is one of the best to work with!! Chris does go above and beyond to help with every aspect of the sale. He makes purchasing a vehicle fun again!

Robert Rago was my sales guy. Its been 3 months so far and I have yet to receive my second key for my certified used car. Rob has dodged all my phone calls and messages for these last months. When I was in the area and fianlly had to the chance to speak with him in person, he told me that my certified used vehicle only came with one key and he did not need to provide me with one, which frankly is a lie. After making him aware of the note he wrote for me about providing me with the second key, he said he would reach out once he had the key in stock. Then silence, he has not once answered my voicemails or phone calls. He only responded after I emailed him along with the General Sales manager Eric. He said someone would reach out from the service dept to get my new key. After waiting 2 weeks to be contacted i followed up. Got the same email back, someone will reach out to me from the service dept. Still No phone car from the service dept and Rob Rago has still no answered any of my phone calls or messages.

I was there 2 days ago I meet with the syed masood jafry he helping me a Lot of things i By highlander he helping me financed a car I by the toyota Highlander 2020 hes Excellent person his Very nice person and I I'm happy with them is so much so much is very nice for the helping as

Best experience ever!!!
Shelton Clarke did everything possible to keep us happy with our purchase!!
Thank you!

Michael Tomas was the best !!!! He s soo honest, friendly, and will go out and above for your needs. I would highly recommend him !!! Look for Michael Thomas, he s the best!!

An easy experience, gotten the car that I had wanted. Given the difficulty of getting the specific type of car that I had requested, Mr. Parra made the effort to look, find it, and have it delivered it. Still love the car, really appreciated Mr. Parra. 5/5

Had a great experience here. My sales associate was Hermes Pena, and he was very accommodating and helped the process go smoothly. Very happy with choosing Prestige, thanks!

We worked with the sales person Andy and he was great! Very attentive to what we were looking for and made sure to treat us like a valued client. Would highly recommend if coming into this dealership to ask for Andy!