Prestige Pre-Owned of Bergen County Reviews

I had ZERO intentions of coming home with a Toyota today. My husband insisted we check their cars out since we have been car shopping for me. We just so happened to be on route 17 and stopped in. We were immediately greeted and set up with More

Ron Guinnett and Raymondo Rivera provided poor customer service. Apologies for poor service are empty when you are doomed to repeat them.

While my mom Opal Tavares was looking for a new car we were helped by John Parra. He was kind, patient, understanding and did everything he could to get my mom the best deal for her car. He made us feel comfortable and he was very personable and relatable.

I had the best car-buying experience EVER when I purchased my Venza from Prestige in Ramsey with Sales Rep Cliff Montes! Cliff was not only professional, he was very knowledgeable, patient and extremely helpful through the entire process. I had been to 5 other dealerships and none had the caliber of sales rep that I found in Cliff. I have already recommended him to 2 of my co workers and 1 family member, who are also looking for cars to buy. Cliff, thank you so much for everything, I look forward to future car buying with you!

I've purchased 7 German luxury cars in the past 10 years, and the experience at Prestige Toyota was far better (well maybe not the coffee). I worked with Maurice Johnson who was outstanding. Highly recommend.

Great experience at Prestige Toyota. First contact by telephone, return call and quote were handled well. Jeff J. and Cliff M were professional and helpful finding the right lease. They made the experience straightforward and finance ?Chris, was very helpful. Same day delivery of the car was a bonus. Showroom and waiting area were very clean and it was reassuring to see a housekeeper disinfecting surfaces, chairs, etc.

It took two visits to get the correct price. The salesperson should do it in one day

They continue to call you to sell you cars even when you say they are harassing you and to stop calling you

Salesman Brian Wood made the process of returning my lease early and financing a used car the easiest! He took the time to show me all the used cars in my price range and had us in and out as quickly as possible. Couldn t ask for a better car buying experience!

I am thrilled with the professional and pleasant experience at Prestige Toyota and especially my salesman, Mike Chaitow.
I walked in, spoke to Mike for less than 5 minutes explaining what I wanted in a car, and in another 5 minutes, he came back and said he wanted to show us something special.
Instead of us walking the lot looking at the current inventory, Mike pulled out from the computer the vehicle I had hoped for but had not ever seen before. It was exactly what I wanted.
Everything worked out so perfectly that I picked up my new car the next day.
I highly recommend Prestige Toyota and Mike Chaitow to everyone.
Regina Snyder

I went there to test drive a corolla. The man i talked to was friendly. Didn't pressure me at all. I had a good time there. I didn't like the car but I appreciate the service.

Jeff W who took care of me - explained everything about my car and helped make the service experience very pleasant.

I must say that I never experienced a great sales experience out of many very straight forward and they do they best to please what's comfortable for they customers, BIG UPS !!! Too salesman BRIAN WOODS & finance GEORGE!!!!
& The GM's for playing that SALSA !!!!! that definitely made my wait worth it !!!!!!

I bought a certified preowned 4runner. The certified preowned checklist includes no dents on the bumper or body and a windshield free of cracks and dents. My car has ALL of these. The sales people skirted around the fact that the car was rental. The finance person even lied telling me the car was not a rented and falsely presented documents. Be careful. Read everything and don t trust these snakes.

WE JUST BOUGHT OUR 3rd CAR IN PRESTIGE TOYOTA, A HIGHLANDER LIMITED EDITION 2013, AND WE ARE SO HAPPY, I REALLY RECOMENDED THIS CAR DEALER, AND THE SALEMANS LUIS OLIVIER...HE TOOK THE TIME FOR US, AND HELP US WE ALL OUR CONCERNED.
THE HIGHLANDER RUN GREAT, IT FEEL GOOD, AND WITH LEATHER SEAT, SUNROOF...
WE LOVE IT...BEST CHOICE EVER...
MAGGIE AND LUIS HERNANDEZ 2013.

One of the best dealerships ever. They went above and beyond for me. They made my car buying experience one I'll always remember. Great selection of cars and price ranges and some of the most friendly selling representatives I have ever met! Thank you prestige toyota!

I was very happy with our salesman Paul very nice and informative on everything about the car I bought

Friendly sales people and staff. excellent prices. Talk to Andrew Eagle great salesperson been there for 20 years. You don't see many salespeople at dealerships for such a long time. Guaranteed he'll make you happy. And Toyota's are excellent vehicles. I had my last Highlander for 10 years with no problems. Just did regular maintenance.

Went for 20000 mile maintenance on my Highlander and the dealership left a lunch box inside my car when I picked up the vehicle.

Amazing service wanted to give a big thanks to our salesperson Hermes & finance manager Chris. The process was long and hard one due to bad credit of my own and they were able to work with me on my payments and interest rates and was able to put me in my dream car I have wanted for so long ... ohh yeahh, they also made the waiting experience great as we were treated to a nice meal while we waited for everything to be finalized.

I want to give a big thank you again

Our journey to purchase a toyota Hilander began approx 1 1/2 wks ago when I contacted Greg Agnello on line I was told by Gregg that the price he quoted would be negotiable when we arrived at the showroom. I explained the car was for my daughter and she just gave birth 2 1/2 weeks ago to a new baby boy and we could not spend time "PLAYING THE GAME" . My daughter leaves 1 1/2 hrs from the dealership and arrived at 1:45, also present was the new dad, my husband,my 11 old grandson and so the games began. Heavy rains had begun. We were handed off to Luis Oliviera who did not do anything to make our visit pleasant, it became obvious to me that he was nothing but an errand boy who on 3 or 4 occassions walked away from us and went into speak to Dean Ciccarelli, who must be the so called closer for the dealer, My daughter mentioned to Luis that we they had to leave at 4PM, Mike had to at tend a wake for a close friend,Luis ignored these at least nothing happened. Dean showed up on two occasions , my husband and I left the dealership at 5PM my family did not leave until after 7PM and did not arrive home until after 9pm. Dean was aware that the new baby was only 2 1/2 wks old,he was aware that my daughter lived 11/2 hrs from Ramsey was that important to him NO, the treatment we received was HORRIBLE,I would not deal with them and would recommend that them to friends ,family or anyone else who is interested in a Toyota. To purchase a car should not take 5 1/2 hours, I believe management should not have to be involved in every transaction allowing sales people some leway . I am truly sorry we did not leave and my family was put thru this ordeal. Its now after the fact but Hackensack Toyota Actually was a better deal.

Prestige Toyota was by far the best experience my husband and I have ever encountered when buying a car. We have been looking for an SUV for a couple of months, and every dealer we walked into either did not take us seriously, or treated us like they didn't need our business. The second we walked into Prestige Toyota, we were greeted by a very friendly receptionist who directed us to our salesman Mike Chaitow. Mike was very patient, and explained everything in detail about how the car worked and it's various features. Mike introduced us to the sales manager Kevin Cadena, who was also a pleasure to deal with. Our financial manager we met when purchasing the car, Ray Laureano, was also excellent. He explained everything with detail, did not rush me to sign any documents, and did not try to strong-arm us into buying all the add ons at the end. He described everything in detail and let us decide if any would suit our needs. Brandon set everything up in our car, and explained how every function worked. Because we had such a great experience, we purchased a Highlander that day. Prestige Toyota treats everyone as a prospective customer, with the friendliness and professionalism other dealerships lack. I don't foresee my husband or I shopping for a car anywhere else, and I will definitely refer them in the future! Thank you Prestige Toyota for making us feel the way you should when you purchase a car! We will definitely be back in the future.

I wanted to buy a Toyota again and I did my research. I found the car and went to Prestige. Although I lived in the Bronx, I went to Prestige knowing that they had a great reputation. The process was smooth. I never felt unsafe at the dealership, they were following COVID protocols. I highly recommend going to there and looking at their inventory.

I just leased a 2021 RAV4 and had a really great experience thanks to John! He was extremely helpful and patient and I couldn t be happier with my car :)

Had a bad experience with them , just asking for a price with tax, they weren't able to answer in few emails sent to them! They were just asking me for a way to communicate...what a joke. They just avoided the answer...so rude! I could have become a customer! Never buying from them!

All in all I really can't say anything bad. Everyone was very nice and professional and knowledgeable.
Great Finance guy - Chris Wilson - and easy-going salesman Mitchell.
I would recommend them.

Thank you Jeff Jafry, always a great service.
I'm enjoying my new Camry.
Thank you.

Fantastic customer service! Went in for my 5000 mile check up, was greeted immediately and taken care of in minutes, very organized, friendly. The facility (service department) was extremely clean and the reps of this department are a fine tuned machine...... I was even escorted to the exit, great experience.

Bad experience. Got off early from work (Monday) and drove 45 minutes to test drive a specific car listed online after communicating directly with the dealership. Upon arrival, found out that they sold the car on Saturday and didn't bother telling me. No offer of compensation for my time or fuel, just a weak excuse about poor communication between their marketing and sales departments.

I had the pleasure of doing business with Andy. He was very helpful and kind. I never felt uncomfortable during the time i have spent with Andy over the phone, and at the dealer. It didn't feel like a typical car buying experience. They had the best selection of CPO vehicles within a 250 mile radius, and i love the car. Thank you for your time!

We had an excellent experience at Prestige Toyota of Ramsey. It was a pleasure to work with our salesman Rob Rago. He got us the Sienna we wanted at a great price with no pressure. I would definitely recommend this dealership to friends and family.

Great experience with Mr. Cliff Montes, a very respectful gentleman.
thank you for an easy process of our new Toyota ch-r 2021!!!

GREAT PLACE, HIGHLY RECOMMENDED!

From start to finish, Andre made it easy. He followed up in a timely manner and kept me informed about the car I was interested in and made sure I was pleased afterward.

Test drove it on the spot and pick it up two days later. I would definitely recommend Toyota, Prestige, and especially Andre to anyone I know.

A very satisfied customer!!!

Great Experience! Just leased a new 2020 RAV 4. Started with a curtesy call from Yani, who explained the options for the return of my current lease vehicle. She was courteous, professional, and very knowledgeable in providing the necessary information used as input into my decision to lease another Toyota. Salesperson, Syed Jafry, greeted us at the showroom door for our 9:30 am appointment. He was very professional and attentive in listening to our expectations. He provided a positive experience in addressing all of our questions and delivering on our expectations as we navigated the sales process. F&I Manger, Mario, was very thorough and professional in explaining the related costs for our lease. At the end, we got the deal that we wanted on a new RAV 4.

Begged by customer service girl to still go to them for an oil change even though their prices are a rip off. She gave me a coupon and promised that my service would be 50 bucks. Still expensive but out of convenience I agreed. Went last week only to be told that "I made my appointment wrong" even though the girl did it over the phone

The used care department is one of the most dishonest dealership around.

just like east coast toyota , horrible. I bought toyota for the service but I do not know what has happened to service. over the past 4 years the service at toyota has gone down hill.
i brought my tundra to prestige for a bunch of fluids to be changed ( before recommended milage) the price was ridiculous and they did not do all the work it was in for.
i asked them to grease the drive shaft. the stupid service writer said my truck and toyota do not have grease points. at that point i should have walk out but didn't and explained to the writer that there are and i expect them do be done. You guessed it , not done

Everyone is professional and courteous and I feel my car gets to best care.

I had a great shopping experience at Prestige Toyota , everyone was very helpful. Raul is very knowledgeable, he suggested me to pick the Prius Prime instead of a Corolla because of my long commute and because it has all the features that I wanted. Thanks, everyone!

You can get a really good deal here, if you know how to deal with them.

Amazing. Who knew one could buy a used car and be 100% pleased with the process. First of all, no worries about feeling safe during this COVID epidemic. Big, open, well ventilated showroom with proper distancing and face masks on all. And the process with all the paperwork was as easy as it can be. Very friendly and totally competent staff. And a great car as well! I cannot imagine why I would ever buy a car from any other dealer.

Had a great experience purchasing my car from this dealership! Aaron and the General Sales Manager Eric St.Hilaire did a great job explaining everything to me in detail and the price was AMAZING!! Wouldn t have chosen any other dealership for my first vehicle!
HIGHLY RECOMMENDED!!

I had a very nice experience here. Our sales associate Andy was forthcoming, attentive, and knowledgeable. I would highly recommend a visit here. All employees were very welcoming and personable.

Rob Rago was very helpful! I really wanted the Camry but after talking to a few dealers didn t think it was going to happen. We didn t talk to Rob originally, but that didn t stop him from reaching out to make sure we were taken care of. He called the week of Christmas and we worked out a deal, the same night I was at the dealership getting my dream car! I would definitely recommend speaking to Rob Rago if your looking for a Toyota, he was great and made things so easy.

I have to say this was the worst experience I have ever had when purchasing or trading in a vehicle. The salesman are rude arrogant and horrible to the customer. They are also liars and have the worst business practice I have ever had and I have been buying cars for over 40 years. Please do not go to this location and do not waste your time or money going here. If I could give no stars I would.

Me and my wife bought our first suv for our family, a rav 4 xle hybrid 2019 and I can say that we could not be any happier. Initially when I was looking for the rav 4 in pearl white and metallic black which is a difficult and popular color to locate, I was lucky enough to find one at Prestige Toyota of Ramsey. When I called I spoke with the Salesperson, Tony Arteaga. As my first experience buying a car, tony made the process one that I will never forget. He had a wide range of knowledge about the vehicle I wanted. He constantly followed up with me each day about the vehicle and made sure that I was able to obtain the car of our dreams. He was kind and polite as well as patient with us throughout the process. He went above and beyond and even came in on his day off to show us the car plus followed up with us via text and phone call to check in to make sure everything was okay after we bought the car. I would highly recommend having Tony Arteaga and purchasing from Prestige Toyota of Ramsey NJ

I definitely recommend you stay away from this place! They try to scam you out of your hard earned money! We went in before Christmas looking to purchase a new car. After test driving the car and getting information regarding features, we went inside to start talking numbers. Aaron was our salesman. He started off nice and friendly, made you think you could trust him. We would later realize that's the worst thing you can do at a dealership like this, think you can trust the staff. After going back and forth on numbers, and getting our vehicle appraised for a trade-in (we were getting a hefty sum of money back after the vehicle was paid off), we were almost about to close the deal. That is until we realized how magically, after paying off our vehicle, the remaining equity gets added to the "new vehicle" MSRP. Instead of that money being used as a down payment, we were told in order for our deal to work, we would need to put down an additional $5,000, (a total down payment of $11,000). STAY AWAY!!!! Do not fall for the number trap on the paper, always write down every cost, discount, and offer and do your own math before signing off on something at this dealership! I definitely recommend staying away from this dealership especially the sales person Aaron Geib and the sales manager Tae kwon who is just as bad if not worse.

Cliff at prestige Toyota helped me find the dream car for my family and he did it fast, it s my best purchase yet, a 2021 Highlander!
Thank you Cliff for giving us the best deal

The dealership seems to like to play games. I had contacted them over the phone for lease pricing on a 2018Camry hybrid se with trading in my 2017 Camry xse . They got back to me with a payment for the lease not including my trade in, which I understand. Stopped by today so they can look at my trade the saleswoman over the phone had left early so I dealt with another. First they tell me it was not an se hybrid it was an xle hybrid. They said they could still find me an se hybrid so I was ok with it. Then they come back and said they payments was based off a gas model se.
Once I heard this I was pissed mainly because i had brought along my pregnant wife and my young son. This was supposed to have been a easy and comfortable process.

Carlos Vizcaino is the man!!!! Definitely ask for him, if you want an experience like mine. He was very professional and made you feel like you were looking for a car with a friend. And he also listen!!! As a result, my experience was excellent. From start to finish! He doesn t pressure you neither. Going to the dealership can be uncomfortable because of sales representatives. Nothing like that over there. This is my first google review. And I m proud I m writing it to recommend this man.

Had an excellent experience buying my certified pre-owned 2016 Rav4 Hybrid here. The manager and the salesperson, as well as the rest of the staff are very professional and have good people skills. They really took their time with me and helped me secure a great rate for this vehicle. I did not feel pressured nor suspected any cheating whatsoever.

If you re reading this ask for Chris Donofrio! He sold me the van of my dreams. So helpful, nice, patient and extremely professional. definitely go buy a vehicle from this guy! Best experience to a dealership I ve ever had.

Straightforward. No B.S. Got an excellent deal. My third vehicle from them. Very satisfied.

Over the last three weeks I have called six different Toyota dealers in NJ/NY area and visited 4 of them, but none of them could offer me better price than Prestige Toyota. Go to Prestige Toyota and find Joe. He is the best sales person who could find the best deal for you. I've seen many sales people that would trick you and force you to spend more money than you would have to, but Joe is really honest about the price and he will get the lowest price he can get to his customers. I would recommend him to anyone buying a Toyota car.

Nice people. Gave me, seemingly, a pretty good deal on a Tacoma. Once the sale was finalized the salesperson wasn t interested in returning my texts though. Consequently, not too sure how motivated I am to service my vehicle here. Would rather deal with folks who are interested in doing more than just making a sale.

UPDATE: Sales manager reached out to offer an apology and assistance. He then decided to ignore my emails, perhaps out of spite to my original lukewarm review. After 6 weeks of starting a lease and multiple requests to send my registration in the mail, still no response. Perhaps because we're in the middle of a pandemic, but the least a business can do is to respond to their customer with an explanation.

Prestige Toyota treats their customers like their own family. Particularly, Raul Ceballos, was very friendly helpful, and informative. He guided me through the whole entire process of choosing and purchasing a car. At no point did I feel any pressure, which is important, and his honesty was refreshing. I would absolutely recommend this dealer if one were thinking of leasing/ purchasing a car at Prestige Toyota. And I recommend seeing and talking to Raul as well.

Today, I picked up 2021 Corolla LE and my sales person was Carlos Vizcaino Martinez.
He did such a great job for me. Made a great deal, prompt responses for all my dumb questions. It was a pleasure to work with him so I am recommending to all my friends who are interested Toyota vehicles.

Very simple Drop-Off and Pick-Up for a tire rotation and recall fix. Caroline provided updates through out the process and was very kind and professional.

We've been loyal customers of Prestige for 10 years, since Jeff Jafry sold us our first car there. Since then, we've come back multiple times and Jeff has continued to deliver for us.

Jeff has provided exceptional service every time, and has followed up well after our purchases to ensure our satisfaction. He really cares for his customers and their experience. Would undoubtedly recommend seeing Jeff for a Toyota vehicle.

They have great cars for good deals. Would definitely come back here again to purchase another vehicle. Robert helped me get a great car, for an amazing deal!

I have leased cars at other dealerships prior and this was the smoothest process for buying a pre-owned vehicle I could anticipate. Our agent Andrew Eagle was not only insightful but efficient and diligent in his work. I felt comfortable and confident buying a car knowing that he was helping us. We had multiple questions and multiple setbacks during the process, but Andrew was always there to communicate and assist us a long the way. If you want to buy a vehicle with minimal hassle I recommend Andrew Eagle at Prestige Toyota of Ramsey.

On my 3rd Toyota from here with my family having half a dozen more. Great service, incredibly friendly staff and a wonderful experience. Worked with Cliff the past 2 times and he made the whole process an absolute pleasure.

My first experience with this dealer ship was great back then Michael M was in charge of the sales department and he was awesome so was my sales rep Luis O. They helped me get my Camry quick and painless and even though my credit score was way less than perfect they still managed to approve me for the 0.9% interest! However when I returned almost 2 years later to trade it in for a Rav 4 Michael was no longer there but Luis was, this time things were a little different. Luis still took care of me like before, but then things started to go down hill because he said he could not get me the 0.9% as before because of my credit score. Well I lost it because that was total bs because not only had my score had increased by 200 points! I had an excellent payment history with Toyota Financial! So I could not understand why. So I said if I can't get the 0.9% then I'm leaving. Needless to say they went to work but not without punishing me. I arrived at the dealership at 1:00 pm by the time I was signing papers it was after MIDNIGHT, they never told me what my payments would be nor did I asked!!!
At this point was I was so tired and hungry that I signed anything just to end this nightmare. After a few months I mentioned to a few friends what my payments were and they almost hit the floor. I could have been driving a top of the line Mercedes for the amount I was paying. So after going through my sales receipt I saw a bunch of things on there that added almost $5000 to the amount financed coupled with the $2300 trade in allowance brought the total added to the financed amount to $7300!!! I was horrified and called the dealership and demanded those things be credited and they did however it was credited to the principal so my payments remained the same.
So now 3 years in I have equity in the car and I'm considering trading in to get out from this enormous payment. I was thinking about going back to see if things have changed but after reading some of these recent reviews I see things have not, so Jeep here I come!

Hermes Pena was a great salesperson to deal with.
He was very help full.
He called several times to keep me updates on the ETA on my Toyota Tacoma
He moved the paperwork along by having me put the truck on my insurance
Thank you
Catherine O'Halloran

One of the best experience I've encounter, Very courteous, professional and welcoming..

Hey, I just got a BEAUTIFUL new Sienna from Jarred Manzone @ Prestige Toyota. He was super helpful. I would recommend him to anyone in the market for a new Toyota!!

My dad recently bought a new rav4 from John Parra and it was a great experience. He is new to the team, but that didn t stop him from being knowledge about the vehicles and offers. He was in constant communication and prompt when I returned to pickup the car. Thank you John.

Thank you!! John parra excellent service we feel very comfortable with you as a seller we left happy

I spoke with Cliff Montes, who was very helpful and friendly. I've been to many dealerships in the past, but he actually knew his stuff about the 2018 Toyota Highlander. When I asked about the nitty gritty details about the start/stop feature or about the lane keep assist, he knew all the answers right away. I never felt pressured to buy anything right away and he tried to get me the best deal I could get for the SUV. He was also very patient with answering all of my questions/concerns as well. If I have to buy a car again in the future, I'd definitely stop by here to see their inventory first. Rudy in finance was also extremely fast and friendly, it only took me about 15 minutes to do all the paperwork!

I have been shopping at Prestige for about 9 years now and the first time I went I met Chris Dinofrio. He is friendly, energetic and always willing to go the extra mile for his customers. I have purchased/leased about 8-9 cars so far and referred anyone who asks! He provides excellent service and will not BS you!! I give huge props to Chris because I am not an easy customer to please and then add my husband to the mix and well....Chris can handle us both and we leave happy!! Thanks a bunch Chris!!

This was hands down the best service I have ever got at a car dealer ship as a lady I felt so comfortable knowing I was buying my car from someone who cared about keeping me informed through out my purchase and helped me Finace the car my More

THIS WAS THE WORST VISIT TO A DEALERSHIP!!
SIMPLY STATED...AFTER DOING RESEARCH ON LINE FOR BOTH A PREOWNED AND/OR 2016 PRIUS FOUR, I WAS CONTACTED NUMEROUS TIMES BY THEIR SALESMAN ADAM SANSONE.
I EXPLAINED SPECIFICALLY TO HIM EXACTLY WHAT I AM LOOKING FOR IN BOTH A PREOWNED AND A NEW MODEL, AFTER A FEW PHONE CONVERSATIONS I AGREED TO TAKE A RIDE TO DEALERSHIP, HOWEVER
3 HOURS BEFORE I MADE THE DRIVE, I SAID "ADAM ARE YOU SURE EVERYTHING IS THERE BEFORE I MAKE A 2 HOUR DRIVE" ADAM SANSONE ASSURED ME THAT A SPECIFIC COLOR/STYLE INTERIOR WAS ON LOCATION FOR ME TO VIEW AND MAKE A DECISION FROM THERE ....SURE ENOUGH AFTER THE 2 HOUR DRIVE, I ARRIVED ...NO VEHICLE IN THE ENTIRE LOCATION ,SPOKE TO HIS MANAGER A SAID YOU NOT ONLY ME AS A CLIENT BUT YOU LOST EVERY PERSON I KNOW...
I INTEND TO GO FURTHER WITH THIS GROSS MISREPRESENTATION.

BOTTOM LINE ADAM SANSONE IS NOTHING BUT A TYPICAL SALESMAN LIAR !!!!!!!!!!!!!!!!!!!1

This was my first time putting a car under my name and I m so thankful that I did at Prestige Toyota of Ramsey. As soon as my family walked through the door, we were greeted with excellent customer service. Andy (Andrew Eagle) helped me throughout the process. And all I can say is that he was AMAZING!! He was readily available with answers to my questions and wanted to make sure that we understood everything. If you meet him, you can tell that he really cares about his customers. He really helped me get the best deal for my RAV4 and I can t thank him enough!!! If you re looking to get a car get it from here!! Thank you Andy & the rest of Prestige s team!

Let's face it. Shopping for a new car can be a stressful and overwhelming experience. That has all changed for me thanks to Chris D'Onofrio and the team at Prestige.

Since 2011, I have leased and purchased Toyota vehicles for myself and my wife exclusively from Prestige. Although we live an hour away from the dealership, we go out of our way because we are going to get the best experience with Chris.

Chris brings honesty, integrity and a sense of humor to the overall experience. See for yourself. Visit Chris today and let him know Sam sent you :)

We had an awesome experience finding our new (to be us) car. Andrew Eagle, our sales person, was never pushy. He never pressured us and inatead took the time to learn what we were looking for and found it! Andy made the entire process painless and quick. I highly recommend, if you are looking for a new or used vehicle, go to Prestige Toyota in Ramsey NJ and go see Andy!!

We had visited other dealers/manufacturers in the area and left feeling deflated, with many not wanting to help.

I went to 3 Toyota dealerships in North Jersey before i ended up buying 2 Toyota's from Prestige Toyota. I ended up buying there because of their salesperson, Arsen Musalaev who was very professional and easy to deal with. He answered my questioned and knew that today's car buying consumer is educated in the price of a car before they walk in the dealership. Therefor Arsen made the process easy and got me the deal that i needed. Arsen gave me a great deal on a Tacoma SR5 for my father and i came back two weeks later where i got a great deal on a Camry XLE for my mother in law.
Overall i was very happy with the process and would recommend Arsen Mursalaev to anyone buying a Toyota and doesn't want a headache in the process. My brother in law is next on the list so i know Arsen will get me a great deal for him on a Sienna also.
A+ Service

Just purchased and vehicle here for the first time and had a great experience working with Jeff. He s all business, no cheesy sales BS, and got me to the $$ number I needed to stay within our budget. Thanks again Jeff!

Very Honest and Fair. Everyone is very professional and you don't get the feeling of being ripped off.

We just bought another Highlander from Chris D Onofrio from Prestige and as always a positive experience. Chris is very patient and knowledgeable about the vehicles he is selling. He helps to make the process as smooth as possible and always helpful with any question you have. I cannot recommend Chris D Onofrio enough...anyone I know looking for a Toyota is always sent his way!

We had the best experience buying our second car with Tony Arteaga. This young smart fellow was really accommodating and helped us a lot getting the best deals. He also assisted us with finding a reasonably priced auto insurance for both of our cars thus saving us a bunch of $$$. He knew what he s doing and he s good at it. Thanks for not being pushy and for being patient with us Tony. Also, I would like to commend Prestige Toyota of Ramsey for having a spacious dealership, large and polished restrooms, clean and organized offices, and friendly staff. Highly recommended.

I love the attention they have on this dealer. The salesperson who served me was super friendly and helped me find what I really wanted. His name is John Parra. In the purchase process he explained everything to me and helped me understand many things. Thank you! I was delighted with my new car!

I would like to thank Andy Eagle for his honest and professional assistance in the purchase of our 2021 Toyota Highlander. Andy was extremely helpful in providing us with various options without exerting undue pressure in finalizing a sale. Best wishes.

Great service always but the constant request to complete surveys is too much.

Everyone, and I mean everyone was so helpful. If someone was unexpectedly busy, there was always someone else that helped me in a seamless fashion. Pricing the car was very fair and void of intimidating tactics. I explained the pricing research I did to the sales person and gave him a bottom line number (with trade in)...... and stressed to him it was my bottom line, and because he was my local dealer he gets my business if we could agree. My offer was very fair for both parties in my opinion, and I knew the dealership incentives from the manufacturer were strong due to the dealership being price aggressive and moving many cars for bigger manufacturer rebates. Outside of minor haggling ..... we settled at my price and we both walked away happy.

I really liked everything about Prestige Toyota, and I hope to buy a Hybrid Camry with them next year for my business. All dealerships today are pretty good with customer relations, but my experience with Prestige Toyota prompted me to write a recommendation that I normally wouldn't do ..... I guess that should tell you something about Prestige?

Extremely unprofessional and dishonest. Will never go back. Once the contract is signed and the deal is finalized, their unwillingness to answer your questions is amazing. After 4 days emailing and leaving messages, I am still waiting for my answers. I would like to say this is probably the worst experience ever! and I was a third time returning client. I definitely recommend to save yourself so much aggravation and stay way from this dealer. Too bad the system does not allow you to post your review without at lease one star. If it was up to me I would rate this 0.
I did contact Mr. St Hilare on September 22nd. He kept agreeing with the fact that I was overcharged $178.21 on sales tax and promised me will take care of it. He was to email me a copy of the check. Today, October 5th, I am still waiting and all my phone calls and emails are being ignored now. So much for the General Sales Manager. Wow!!!!!

Great buying experience at Prestige. Showed up on an extremely busy Saturday, made a deal for our trade-in, got a great deal on our brand new Sienna, and drove it home that day. Our Sales Consultant, Andy Eagle, was easy to work with and helped us drive away with exactly what we wanted.

I love shopping Toyota here. Ask for Clarence. Nicest person ever always polite and returns ur call always helpful. Never gets annoyed. Great guy.

Everyone was great. It was thumbs up experience all the way from the first person I spoke to to the last. And I got a car wash!

Very competitive prices, good inventory, straight forward negotiation without games. They even found us exceptionally good financing, better than I expected coming in the door. Salesman Mitchell Dandeneau was easy to work with, patient and went out of his way to help out while the financing got sorted out.

Had a pleasant experience at Prestige, the salesman was very honest and straight with me which made my decision easier.

A long drive from Bridgeport, CT but well worth the trip. Excellent price, really nice car, superior salesman, and attentive GM.

i am shopping for Toyota Camry 2010 ,2011 , i finally came to prestige toyota in Kingston,ny i did look how many cars of Camry they have i did choose one i made deposit $250 after one day the call me the car was sold yesterday i did waste my time coming up there to test drive the car and everything to make arrangement to pickup the car what i get is phone call the car was sold ......this dealer is suckkkkk

After leaving my initial 1 star review due to some issues with the finance manager and the loan that I was given, the sales manager reached out to me and made things right. I appreciated the level of customer support and Prestige Toyota's commitment to customer satisfaction. I am happy with the car and the sales rep Hermes was a good guy to work with throughout the process.

Had a lovely experience with Prestige...Jared Manzone went above and beyond to make sure our entire purchase process went smoothly; it was worth the drive from downtown Manhattan. Will definitely come back again.