Prestige Pre-Owned of Bergen County Reviews

I bought my new car here- Hermes was my wonderful salesman!! I highly recommend this place.....

Salesperson Jovany was great with us.
We we're searching for a used,
low milage Camry
We ended up leasing a 2015 Camry
Thank you Jovany Santiago! I will be recommend this dealership!

Just leased another Camry from Andy Eagle. We first met Andy about 6-7 years ago. Very smooth no-nonsense transactions. We find Andy to be knowledgeable and honest. We will definitely look to work with him again and make an appointment to make sure we do get to work with him. Thanks again Andy.

Bought a 4Runner from them last week. Jim, the sales manager, was very helpful and attentive, especially after the dealership accidentally made a mistake during our car-buying process. They completely owned up to it and worked diligently to make it right. Great inventory, great staff.

My sales guy( Shelton) did a great job, was polite and helpful. Dealt nicely with an issue that was found on the car right before we left the dealership. Put it in service and delivered it the next business day. Excellent follow up. The dealership does have some extras when you buy a pre owned car( doc cost and etching) which I didn t like but they all have it. Price was fair.

I recently leased a Toyota Tacoma through Prestige Toyota in Ramsey and it was a wonderful and smooth experience. My salesman, Robert Rago, was incredibly knowledgeable and helpful and went above and beyond to make sure my experience was painless. I d recommended this dealership in a heartbeat!

This place is the worst. First time I went just to see an SUV, had to wait 40 minutes for a salesperson to be "available" (they were all yucking it up in the upper floor area). Waited so long, I ended up just walking out. Gave it another shot a few weeks later, the sales guy was so uninterested in selling me a car, he didn't even give me a card or even take my phone number after taking the car out for a test spin. Not sure how this place stays in business when their salespeople really don't do much to actually sell a car.

I ended up going to Glen Toyota the very next day and bought a car there instead.

Andy is fantastic. Purchased my second rav4 from him last month. He made the experience an easy one. Once I purchased, the finance department had everything ready to go very quickly, saving me the time others often experience at unorganized dealerships. Would definitely recommend.

I truly had a great experience when I purchased my car. They went above an beyond . Thank yiou

Overall my experience with Prestige Toyota of Ramsey is four stars. The process was smooth and fast for making an appointment, arriving, meeting with sales (Hermes...he's awesome!), taking the test drive, and finalizing numbers. Then the process came to a screeching halt, unfortunately. There was a backup with the finance/business manager to close the deal, resulting in several hours waiting in the showroom/waiting room. Once the backlog cleared and I was in the business office, that process also went smoothly and quickly.

I'm not sure if they were short staffed with business folks, or if it was just the 'complex' case in front of me (per Prestige's employees), but it was frustrating considering all I wanted to do was give them money, and I had a two hour drive to get home. In the end, all staff were very courteous, showroom was clean, COVID protocol was adhered to, etc. No complaints with any of that. I would recommend this dealership with all things considered.

I just wanted to say a few words about Prestige Toyota in Ramsey. I ve been looking for a 2016 Rav4 for several months now and reached out to a number of dealerships. I got a lot of runaround, little room for negotiation and communication that would just drop off once it became obvious I was looking for the best price, not their price. That was until I contacted Prestige. They had a Rav I was interested in and so I reached out via their website. Krystina Gronka emailed me back and we negotiated a great price on the Rav I wanted. I made an appointment to come in to see it and test drive it. At this point, I was waiting for some kind of bad surprise given my experience up to that point with dealerships. I arrive and meet Krystina and she sets me up with Andrew Eagle to do the test drive and to explain the vehicle to me. He did a great job explaining everything and let me get a good feel for the car before making a decision. Once I said I was ready to proceed, I was again expecting a bad surprise. But it didn t come. The great deal I had negotiated was honored and the fees were about what I expected without any surprise fees. Andrew also made sure a couple of minor issues with the Rav were addressed at no cost to me. He then did a more thorough walkthrough of the Rav to make sure I knew what all of the electronics could do and I was comfortable to drive off. I would honestly grade them with an A+. Krystina did a great job negotiating a deal to get me in the door and Andrew did a great job of showing me the car and finishing the deal. I will be recommending Prestige to anyone I know looking for a Toyota.

Competent, knowledgeable, reliable service!
Pete is my service advisor.

Rose, did an amazing job answering all my questions and doubts! Such a great customer service experience, definitely will be back again.

Stopped in just to browse, the dealership is really nice and everyone working there was super helpful!

Yesterday, I brought my car to Prestige Toyota in Ramsey, to fix the condensation forming in one of my tail lights. After a few hours, I came back, looked at my car and I noticed this big dent and fresh scrapes by my wheel and part of my rim was chipped off. I called the dealership immediately to let them know what happened but I was replied with "they drove it around the block to test it"... Test what? They obviously took my car out for a joy ride.. The manager of the dealership did not take this situation seriously. I don't ever recommend this dealership as well as their service department.

SHELTON CLARKE SALES ASSOCIATE deserves more stars...I wish I can give him over five stars! His service had no flaws...perfect from the moment he opened the door! He got me into the car I wanted and ensured that I was nothing less than satisfied before driving off the lot in my brand new 2021 Venza...I am going to tell everyone I meet about Toyota and Shelton Clarke's excellent experience in Ramsey, New Jersey @PRESTIGE TOYOTA!!!!!Please keep up the exceptional work! A+++++++++

Worked with Carlos Vizcaino and I had an amazing experience ! Would definitely buy again from him! Never had a dealer who was so helpful and always willing to help explain and guide me through the process ! Thank you again !

Drove over an hour to look at a used Range Rover by Ramsey Toyota because they don t negotiate over the phone, when I got there they didn t negotiate at all, I test drove the car made my offer they refused and so I left, they called me tried to lure me back in to buy the car, offering only $300 off on a 40k car. I refused and left and a few hours later when I came home they accepted my offer and as I got ready to leave the house and purchase the range rover they again called and refused and went back on the original price, overall I waisted more then half of my day and gas tolls and much aggravation !!! Horrible experience ever !!! All they had to say was no rather then making me drive over an hour each way and getting my hopes up then saying no, disgusting feeling ever ! If you are a straight up person like myself stay away from this place, if you like to play games and overpay then go there but don t forget to bring Vaseline !

I would like to thank John Parra for his patients and expertise in helping me find the truck that I really love. I will recommend him to every I know that is looking for a new or used car. Great job John and I pray you continue with your success.

Thanks to John Parra for his great service, I am very satisfied and happy with my new car. John was very kind and courteous, thank you very much!

I highly recommend Cliff Montes. I have been buying cars from him for the past 15 years and he is very personable and professional. A great guy to do business with!

Great service and price negotiation. Be aware that navigation here won't get you to the entrance. Instead, navigate to the Lexus dealer next door. It doesn't look like right, but it is.

**UPDATE (12/26/18): Called Prestige Toyota today to let them know that the "certified pre-owned" vehicle that was purchased from them one year ago has a bad battery. Got stranded multiple times in the past few weeks and car always needed a jump start. Turn car off to fill up gas and in the three minutes it takes to fuel up - the battery is dead because of whatever exterior lights are kept on (in auto position). Called dealer and was told battery was good at time of inspection when the car got "certified" and it happens to have just gone bad. For a dealer that typically tries to sell you on every single type of repair, service or maintenance at the very first sign of trouble didn't see any sign that the battery would go in less than a year after selling the car. Stay away from this dealerships "certified pre-owned vehicles". Very unethical and no concept of customer service. This is the first time I purchase used from a dealership and this experience has been pretty bad to say the least. **

10/19/18: Purchased a CPO 15 Highlander. Sales rep told me the car went through a multi point inspection including new brakes, tires, etc. Drove the car home and in a few months the service department called me a few times to schedule an appointment for recommended maintenance. I went in (50 minute drive each way) and was told by the adviser that the car isn't due for maintenance. Basically wasted two hours to learn the car didn't need to be serviced. Fast forward a few months later and the maintenance light comes on. I take the vehicle to a dealer closer to home two days ago for maintenance and was told the rear brakes need to be replaced and rotors shaved as they were less that 3mm. A $390 job that would not be needed if the car was truly CPO. The car is driven lightly and isn't used as a daily driver and it hasn't been a year. How did this vehicle pass as CPO? I have serious doubts about this dealers claims regarding anything in their inventory. I would not advise anyone to consider purchasing any vehicle from here and definitely question them if they call you to bring your car in for service.

A Most Unpleasant Experience.

I accompanied my aunt who was purchasing a SUV and had the most unpleasant experience at Prestige Toyota. My aunt decided to give this dealership her business based on my prior purchasing experience. I previously purchased a vehicle from this dealership and had an exceptional experience. My aunt s experience with the sales process was somewhat lacking. We shared this feedback with Mario Calle, the finance manager. We then also asked to reinspect the vehicle before taking possession of the vehicle. Mario Calle s response was to became impatient and irate which ultimately led to him informing my aunt that he would prefer not to sell her the car and that she could take her check and leave. This was a check for $30,000. Additionally, during our exchange, he asked me my name. He then looked up my name in the computer and asked the following question: You live in the Bronx right? At this point, I was alarmed. What was his reason for asking me this question? Was this a threat? I construed this as a threat as if to say, I know where you live .

I purchased my vehicle from Prestige Toyota and I service my vehicle at Prestige Toyota. His comments left me concerned for my safety as he has access to my home address. I have purchased many cars and this was by far the absolute worse experience I have ever had. Mario Calle s lack of professionalism and boorish behavior was alarming. I will not return to Prestige Toyota for future purchases. I will no longer take my vehicle there for servicing nor will I refer any friends or family for purchases.

I made an appointment to try out a 2018 Prius Prime this last weekend. The salesperson, Syed bragged that he had a PHD in Prius Prime. I think Mr. Syed should get a PHD in customer service. There was no negotiating after waiting 25 minutes to get a response we were told that sticker price was take it or leave it. There are dozens of Toyota dealers in this area that will get my business, Mr. Syed and Ramsey Toyota will not be one of them.

If I could give this dealership 0 stars I would, I went in to purchase a pick up truck informed them ahead of time what I was looking for and what payment I wanted to make. I made it in fo my appointment, and again explain to the sales man what I wanted how much I was putting down and my expected monthly payments. The sales person was great but it was when the guy in the back the finance guy came out with his negative and rude attitude that I refused to stay. It was very unprofessional and kind of disrespectful of him to treat me the way he did. I did let him know that he was very rude and left the location shortly after that interaction. I'm happy to say I will be buying my car elsewhere and do not have to deal with these individuals any longer. BE CAREFUL HERE!!!! THESE ACTIONS SPEAK LOUDER THAN WORDS!!!! I'm wondering if I will get a generic response from the general manager as well... Respected Google Reviewer

i had a wonderful experience it was my first time and had really great experience and would not hesitate to return for service again

We want to thank Andy Eagle and Tony Serritella for making a car purchase a simple and pleasant experience. Both made sure the financing was affordable, acceptable and the car was the right choice.
Any future purchases will definitely be made with the help of Andy and Tony.
Thank you both!

Great service! Carlos was excellent! fulfilled my expectations and helped me out according to my budget!

Worked with Andrew Eagle, he was very professional and helpful when it came to answering my questions and allowing me to get a feel for the vehicle I was considering. Would recommend this dealership.

I want to thank John Parra for helping me purchase my 2020 tundra. Great service, quick process, highly recommended!

Look Rob Rago at Prestige Toyota at Ramsey. This is my first time leasing a car from Toyota. I used to be Honda man but the experience with him changed my attitude toward Toyota. He has been there for long I know because several years ago I was there though I couldn't finalize my deal. I had vague idea on my needs back then. With clear idea on your own needs, Rob can help you get your target price with fast, professional manner. He can save your time as long as you make clear on your requirement. I believe that he had good relation with finance managers and used good negotiation skill to finalize the deal in favor of me. Great experience and recommend this man to every prospective Toyota buyers!

This car dealership literally makes you feel at home. Rosse, delivered a great customer service experience; which I was surprised by. A very knowledgeable and professional individual. I definitely recommend this dealership to anyone.

My wife and I just completed a new car purchase through Prestige Toyota in Ramsey, NJ. After visiting several other dealers closer to home and being unable to make a deal with any of them on the car we wanted, we were reticent to expect a positive purchase experience with Prestige. Fortunately, Mike Mutter (Sales Manager), Chris Ortega (Internet Sales), Jarred Manzone (On-Site Sales) and the rest of the Prestige Team worked flawlessly to make sure we became satisfied customers. We were able to negotiate both a fair price for the new car (lower than any other dealer in the area) and a fair price for our trade. Furthermore, we were able to complete a deal in less than 48 hours. Both my wife and I could not be more pleased with the experience and we highly recommend other would-be Toyota customers consider Prestige for future car purchases. Prestige Toyota is an honest, hard working, customer 1st dealer and deserves your business.

Came to the dealership and was help by Francia great girl wonderful smile and love the way she took care off me from the moment i went into the the dealership. wonderful experience also met her manager which is a great gentleman.

Nice experience. Mr. Christopher Dumont, was really professional and serviceable.

please beware- I WENT THERE FOR OIL CHANGE ONLY!! and these guys keep on taking out faults in my new car!! i end up spending $700!! please avoid going to their service center !!

Picked up my second leased Prius (my third Prius) from Prestige this week. Working with Chris D'Onofrio for the second time was easy and a pleasure. He is professional, courteous, and knowledgeable. I returned to Prestige because their and Chris' approach is different from most of the other dealerships I have bought from in the past. None of the typical high pressured sales games I have suffered through at other dealers. Can and have recommended Chris and Prestige to family and friends.

Great experience! Kelly was so helpful in helping find my new car!

After months of looking for a good deal on a honda accord sports, these guys had one and purchase it from them. Im satisfied with the purchase and have the car for 6 months so far and No issues at all. Even went for a recent oil change and they checked everything out. From tire rotation, condition, breaks, ect. And all for 55$. I would give them 5 stars if they could get me a better APR rate but was unable lol. In the end, im happy with my purchase

Came in yesterday . Wasn t ready to buy . But Robert Roque still took his time to show me some cars . Told him I ll be ready by the winter and still took his time to show me some cars. When I m ready I ll be back for him!!

John, our dealer, is great! He worked with us to match the car we needed to our budget, he is very knowledgeable and patient. Paperwork after the sale did take a little longer than expected, but overall a great experience!

Very happy with the treatment they gave me, I renewed my read and was very happy. A thousand thanks to John Parra for his help, I totally recommend this Dealer and especially to John Parra, thank you

I was helped by Robert he was extremely knowledgeable and patient he only showed me the vehicle I asked for and beat market prices for me.

We just completed our second purchase with Andy Eagle - this time for our son. Andy understood the needs of parents buying a car for their child without negating the exciting experience for our son. Just like in December, Andy was patient, amazing and unbelievable to work with. Thank you Andy - we will be back!! Joni and Neil Morris

Thank you to the best salesman Moshe Brody it was a absolute pleasure dealing with you!!!

Very helpful appointment process. I was told what my last service interval was and what this one would entail. On the day of the appointment, I was in and out quickly for the drop-off and pick-up. I got a text and a call informing me that the car was ready for pickup. Very pleasant environment. Hardly feels like a workshop.

Great experience and customer service at prestige Toyota. Everyone was super helpful and easy to deal with. Arsen Musalaev was very knowledgeable, helpful and friendly. Thanks to Prestige Toyota.

Carlos Vizcaino provided great service and ongoing support after we bought a fabulous 2017 RAV 4. We got a car and piece of mind. Couldn't be more happy.

The sales person Mr. Shelton was very friendly, and very helpful in handling my purchase. Things went vey smooth and fast.

thanks for understanding . Thanks for fix my problem Raymond River appreciation

Rosse Diaz-Portes is the best! She is amazing. Not only she made my transaction smooth and easy but also I could tell that she cares about her clients.
She went above and beyond and was attentive and helpful at all times. She answered all my questions and gave me a great deal. I had such a great experience at this dealership. I found the exact car I wanted in tip-top shape at a fair price. I highly recommend Rosse Diaz-Portes and this dealership.

Pretty questionable sales practices, I come in late I am given a price, I come back two days later to test drive the car, I say okay lets do the paperwork and they refuse to honor the price they gave me. I had to ask a favor of someone for a ride after work because I thought I would be leaving with the car that night. If I drove my car there I would have to leave a car in their parking lot overnight. I get an email two days after they told me they wouldn't honor the price saying they will now honor the price, but in a very ugly color. Pretty much feel like they tried to bait and switch me. I just ended up getting an Acura instead of an Avalon because the experience at the dealership was just unpleasant and unnecessary. I'm surprised the Toyota corporation does not look into the quality and selling practices of the dealership. Multiple dealerships selling other manufacturers cars where just much better and far more pleasant to deal with. I feel like I just went through 1950 bait and switch sales tactics, and whatever time I spent dealing with them was a waste in general. I don't recommend dealing with them just because if it is a hassle to deal with them pre-purchase I cannot imagine what the service is like afterwards.

I just bought a Camry XSE from Prestige - Rob Rago was my salesman. He is a personable, easy going guy that doesn't try to sell you something you don't want and absolutely no pressure. He just showed me what I was interested in, put the plates on and I took it for a ride. The car looks great and it seemed like a fair deal, although you will never put one over on a car dealership. I wouldn't hesitate to buy another car here in the future.

I had the best car-buying experience at Prestige Toyota of Ramsey! My sales person, Dave Amisson, was such a great person to work with! He helped me to get an excellent deal on my new Avalon and I was able to drive it off the lot the same evening. Dave
worked with me every step of the way and actually made the whole process fun! Thank you, Dave!

Chris D'onofrio is an awesome salesman!! He has a witty personality, is super-efficient, patient & knowledgeable. Although we had to wait a long time for the financial person to finish our purchase, Chris kept checking in on us, updating us on the delay and keeping us entertained!! Chris is an excellent communicator and made our purchase into a very enjoyable experience.
Thanks, Chris!!
Gerry & Joe

Thanks to Andre Moshkovich for assisting me and my girlfriend on choosing and leasing our new cars (Corolla 2013 and Highlander 2013) after Sandy's disaster took the old ones away. Andre guided us through the selection with discretion and professionalism; each of us picked the right car with the right deal.Thank you again.Andrea Sclafani

We leased my wife's Rav4 at Prestige Toyota and the total experience was 1st Class! Dave Amisson, our sales person, was friendly and a delight to work with. Both Dave and Proust, the sales manager, made sure that we got the deal we were looking for! Debbie in finance was friendly and efficient and expedited our paperwork and helped us with a thorough explanation of our leasing questions. Before we hit the highway Brandon made certain that we knew all the important features in our new car. He was very knowledgeable and patient and even offered to setup the blue tooth connections for my wife and my mobile phones.
Nice work Prestige Toyota I'll be back by the end of the year for my Rav4! Love the car and the experience was "Prestigious"

These guys are the best. Sal went above and beyond to help me find the perfect car and within my budget. Excellent service from the moment I walked in to the moment I walked out with my new car. Thank you Sal, I ll be returning and I ll try my best to send you customers.

Sales guy Cliff Montes was great to work with. No pressure and treated my family and I with respect. The only reason its not 5 stars is the time it takes to close the deal...which is always the case with many dealers.

Every step of what is usually such an arduous process was made easy and so pleasant by everyone involved, including Rosemarie, Sal, Raul and Roberto.

Very Pleasant to work with. Great customer service. Very Polite and helpful staff. thank you

We have been dealing with Chris Donofrio since 2012. We have gotten 9 cars, either leasing or buying, thru him and all have been great deals. He sits down with you and ask questions that deal with personally which then guides him to get you into the right car. He explains everything including the financing and leasing options as well comparing the side by side. We have sent family and friends to see Chris and all rave about him. If you want to do it right the first time call Chris, set up a time to meet and plan on being there for a few hours so everything explained, all questions are answered and you walk away happy. Go see Chris D. you will be happy you did and he will treat you like your part of family.

When buying a car, our family's choice is always Toyota. Last year, my brother bought 2 cars from Prestige Toyota. Two weeks ago, I decided to replace my Scion TC for a RAV4. We went to Prestige Toyota in Ramsey, NJ and met Kelly Faber. She is very professional, friendly and helpful. I gave her the specifications that I wanted for the RAV4. It was almost closing time but she was so patient and made sure that I will be happy with my purchase.
I will definitely recommend her. Thank you Kelly! Two thumbs up to you and Prestige Toyota!!

False advertising with shady fees attached to their certified used cars. I tried purchasing a vehicle with the online advertised price and they attached a $1300 "recondition fee" because they feel they priced it too low. So they lure you in with a fake price online and then jack up the price when you get there by adding the fee. AVOID if possible.

I have been going here(Prestige Toyota in Mahwah NJ) for quite some time to purchase my vehicle and my latest transaction took place a week ago 1/18/16 with James Z. and Sam the manager. I am pleased with the transaction my 2016 Toyota XLE Highlander and how everything was handled. I rate them 10+ and more they are uninstalling my remote starter that was given to me as a Mother's Day gift, at time of trading my car I expressed if they were able to do so and wow they will have it ready for me by tomorrow! I will continue going back because of their beyond customer satisfaction and helping me get lower monthly payments. I highly recommend James Z. Sales rep, who took the time to hear me out and had patience when deciding what to do. YCruz. ;)

Best dealer around! thanks to Sal everything was smooth!

I just picked up my new 2021 RAV 4 from Prestige Toyota. I've worked with Andy Eagle to buy 3 cars over the last 9 years. He is a pleasure to work with, knowledgeable, patient and went over and above to get me the exact car I wanted. He was also very careful to follow Covid guidelines to make the experience safe and comfortable. I would highly recommend Andy to anyone looking for a car!

I have always been satisfied with the excellent service at Prestige Toyota. If the service will take more then then a few hours then I can choose to take a Courtesy car and that means all the world to me so I don't have to sit and wait in the nice waiting room they have. I can go and get things done and later return -replenish the gas I used- and drive away in my serviced and washed car. You can't beat the convenience of drop off and drive away while your car is being serviced.
Thank you Prestige for the service and courtesy car availability.

Tacoma brought in for servicing and recall of frame. Arrangements made effortlessly before appointment to secure loaner, drop off quick and was informed during the time in service of status and when it would be complete. Excellent service advisor.

Prior to this visit had an issue but Service Manager pro-actively stepped up and resolved in a positive and quick way.

Fixing or servicing a vehicle is important but so it the service wrapped around the effort. Thanks to the Peter, Service Advisor and Bob, Service Manager. Will keep on coming!

I was extremly impressed with Prestige. Everyone from the girl we met at the front door to the salesman "Jarred Manzone", were very professional. While I waited for my paperwork they explained all the features on my 2013 4 Runner. He even programed my phone and contacts into the car. I have never been so relaxed whilee buying a new car. I would recomend this dealer to anyone. I will let you know how the service is when I need it. Jarred has followed up with at least 3 calls since to see if I was pleased. Thank You Jarred and thank you Prestige.

I have written reviews for many companies and majority of my reviews are either a 4 or 5, which reflects exact the experience from the vendor. Prestige Toyota was my favorite till I bought my Sienna from them. I chose the car from online and it was exactly as described. The headphones were missing and the wonderful sales rep arranged a pair of new headsets within a week. However, they have a $500 deposit policy to hold a car. Which I paid as soon as I saw the car online. Then the drama started. The finance manager said it will be reimbursed and written in the paperwork. I was supposed to get back within a week or less. Long story short after numerous phone calls and trips making to the dealership after more than a month this still not resolved. The rep said it's not in his hand, talked to someone else. She said the will be ready in next day (which is a month ago)!!!!!!!!!!!!! I need to know who should I contact to get it back. It's very unfortunate to deal like this unprofessionally for resolving a matter that shouldn't take more than 2-3 days.
Update: I just got the check in mail, thanks(it took a month). For me, the reputation for Prestige Toyota is damaged for the frustration I have gone through. However, I'm raising the rating since they solved my issue.

I had an appointment to test drive and pick up a Toyota Tundra on a Saturday afternoon. After a 120 mile ridevto the dealership after a long days work i was told that the truck i was going to pick up was sold that morning. The place is so disorganized that the representative i spoke to actuually made sure i was coming for the truck and claimed she had it "ready" for me 20 minutes before i arrived, even though the truck was already sold. To make things worse, one of the sales guys tried to makevme buy another truck. Dissapointed, heart-broken and with a picket full of cash i headed back home for another 120 miles. Its a very unprofessional and disorganized dealeship.

Going on 4 weeks trying to get the plates. Dozens of phone calls. Getting the run around. Get you car somewhere else. BAD CUSTOMER SERVICE

My husband and I were in the market for a Prius to replace our old one. We were directed towards a Mr. Andy Eagle who was more than helpful. We expressed interest in one of the Certified Preowned s and fell in love with it immediately. Andy was very knowledgeable with the vehicle (it was a huge upgrade compared to our old Prius.) After he went through the tour of the car, we honestly had no further questions and knew we wanted it. He was incredibly helpful when it came to working with us and we couldn t have had a better experience. Thank you to Andy and to all of Toyota Ramsey!

January 13, 2018, I visited this dealership expecting to purchase a pre-owned 2015 Toyota Sienna XLE Premium Salsa Red in color, stock # T16304T. I was in communication with Jennifer Perez on Wednesday, January 10th, to ask a few questions regarding the vehicle. From the pictures on the website we both mentioned that it was a very clean car. Something I was looking for and met every criteria. We agreed that I would arrive on Saturday then spoke again on Friday around 5pm to confirm my visit and explained that I was on a strict time limit due to celebrating my son's 2nd birthday.
I drove 3 hours very excited from Lancaster, Pennsylvania in mind of making the purchase. I walked in the door promptly at 9 am and was attended immediately by Umair who directed me to Russell. He grabbed the keys and pulled the vehicle closer to the door for me to see in person. As he handed the keys he mentioned that the Sienna was a bit dirty because it was being used to transport the employees back and forth between buildings which seemed odd to me. As I walked around the vehicle I noticed the passenger side front and rear door had a significant mark from another vehicle. I could not believe that this was happening. I would assume after confirming my visit that the vehicle would be detailed and ready for me. After my 3 hour drive, you can just imagine my frustration. Russell said that they can not sell a vehicle in those conditions then contacted Rodrigo to come see. Rodrigo sent the vehicle to the body shop and to have it buffed.
While the vehicle was away Russell discussed that if I wanted the vehicle arrangements can be made for me to come back at another date for the dealership to make things right. I explained that it would be overwhelming making another trip. He then offered to reimburse me if I decide to have it repaired back in Lancaster, PA if I purchased it. I remained calm, then said to Russell that we can wait to see what the vehicle will look like after being buffed. I called my wife and informed her of my finding. I paced the showroom several times thinking of the situation. Several employees kindly asked if I was being helped or needed anything which made me feel valued. When the body shop returned the vehicle, the mark was removed but unfortunately the paint was scratched on the front passenger door and the rear passenger door had a dent. I was very disappointed and filled with dissatisfaction thinking about my 3 hour drive back home. I have been searching for 2 months and decided this one was the one! I had a title for my trade and a bank check ready.
Russell himself seemed somewhat embarrassed of the situation and very apologetic. Also mentioned that the dealer will do all they can to compensate me for the trouble. At this point time was ticking away but I was willing to make the purchase pending compensation. I drove my 99 Lexus RX300 for trade in not expecting much, it is my beater car and was well aware of it's value. I was ready to negotiate and leave with my Sienna.
After being there over an hour, the vehicle interior/exterior dirty, the mark and now dent I would figure my compensation would be worth the hassle. Mr. Rodrigo offered me a trade in value of $1000 and waived a setup fee. I asked Mr. Rodrigo for my keys, but then realized I had them, I turned around and walked out. If time wasn't an issue I would have negotiated for wholesale price for my troubles but the time spent with my son was priority!
I got in my car and left with the focus of my son's birthday party. I felt disrespected and not valued for as a customer over the situation. No consideration of my 6 hour trip back and forth to your dealership. Prestige Toyota left a poor impression and experience during my visit. I tried calling Jennifer P. but she never answered the phone nor did I receive a call from Prestige Toyota.It's obvious someone some how never got the ball rolling. The vehicle should have be detailed and set aside ready for customer not transporting employees.
VIN 5TDYK3DC3FS600942 is still on the lot being sold as a Certified vehicle.

This place is the worst. From buying the car and getting 5 different sales people for a car I already requested 2 days prior. Then service has a recall and gives us a small sedan replacing the minivan that needs work. Where should I put 3 kids???? No worries, they were very sorry and there is nothing they could do. Very helpful....

When my car finally "died", I went to Prestige Toyota, since my RAV4 had been so reliable for many years. I knew what I needed and wanted and asked the sales rep, Aaron Golub to help me find the right car.

Aaron was friendly, knowledgeable, professional and extremely helpful. He suggested a 2015 RAV4 with very low mileage with the dark interior I requested. The entire process from sales to financing was quick and they could not have made buying a car easier for me. They even allowed me to drive my new car home and leave the rental car with which I came to the dealership in their lot, so the rental company could come to pick it up at their convenience.

I highly recommend Prestige Toyota and could not be happier with my experience. GREAT group of people!

This was by far the best experience at a car dealership that I have ever had. Michael was attentive and friendly. I didn t feel pressured at all. It was simple, I got the car I wanted, no hassle. My sister loved it. I would recommend visiting this dealership, if you re looking for a simple upfront approach when buying a car.

Very nice experience and very professional!! Look for Hermes and he will take care of you. Planning to buy next my accessories. Hoping to get a discount.

I had to wait 30 mins just to be checked in even when I had an appointment time. I was also told by my service advisor the courtesy shuttle wasn't running, but then saw it was. I asked the driver if he would drive me home, but said he had to check with my advisor. Service turnaround was quick and professional.

Beware of USELESS warranties they'll try to sell to you, particularly if you are a woman or a minority, be careful before signing anything. Otherwise, very professional environment and staff. Good luck!

DECEPTIVE ONLINE PRICING. Camry XSE V6 Sedan
VIN: 4T1BZ1HK1KU026835 Stock:T19883L
Went in to test drive the above vehicle. The wife and I like the vehicle and were ready to purchase. The online price was 29,995 which stated *Price(s) include(s) all costs to be paid by a consumer, except for licensing costs, registration fees, and taxes. Dealer doc fee of $499.00 not included in price. The price they quoted me was 29,995 with a 500 discount which comes out to 29,495. BUT THEY ADDED 1,995.00 FOR A VEHICLE PREP FEE. I WAS NOT AWARE THAT IT COST AN EXTRA 2K TO PREP A 2019 VEHICLE WITH 6,200 MILES ON IT. THIS IS VERY DECEPTIVE. I HAVE BOUGHT 2 VEHICLES FROM THIS PLACE IN THE PAST FROM THE SAME SALESMAN. HE IS A GREAT GUY, HIS MANAGERS ARE A DIFFERENT STORY. THEY LOST ME AS A CUSTOMER!!!!!!!!!!!!!!!!!!!!

I am very happy with the service. I only waited for 40 minutes and I got new tire installed for my truck. The service is fast and professional.

I had a great time buying my first truck here! Brian helped me find the perfect truck for a great deal, and made the experience hassle free, fun and very simple. I would definitely recommend this place!

One of the best car dealership experiences I ever had. I went in to look at the new RAV4. Loved the car and ended up doing a lease. Brian Wood was a pleasure to work with. He was very informative, patient, and went above and beyond. He worked with me to give me exactly what I wanted with a comfortable price. I couldn t be any happier. Would highly recommend this dealership.

We worked w/ Andrew Eagle (salesperson) to purchase a used Rav4 Hybrid. Andrew was very knowledgeable of this type vehicle and overall, we were very comfortable working with him. We would highly recommend working with Andrew if you are visiting this dealership.

I just purchased a 4Runner from Andy Eagle at Prestige Toyota, and I could not have had a better experience. Andy was professional, patient, and very knowledgable. From walking me through all of the vehicle features to helping me transfer my insurance, registration, plates, etc., Andy made everything seamless and hassle-free. I was also assisted by Client Care Manager Sue Logan. Her helpful support added ease to this already unique experience. I can't recommend Prestige, Andy, or Sue enough - thank you!

Had me wait for an hour to see a car and tried to bait and switch while i was waiting, this was after scheduling and coming 5 times to see the same car and each time them saying it was still at the mechanic, highly unprofessional and they care minimally about your experience buying preowned

Nicest Toyota store I've ever seen. Great staff. Terrific managers. Good prices. Fantastic selection.

Rob is the guy who is expert in Toyota Hybrid engine, I had very limited knowledge with plug-in hybrid, Rob explained in details. Rob is very nice guy to work with when you lots of questions particularly about car, he explains vey well. I recommend to go to Prestige Toyota at Ramse, specially to Rob.

Buying my first car was a lovely experience because of this dealership. I had some problems with my bank and my insurance and they were extremely patient and understanding, and even advocated for me on my behalf. Definitely would recommend, super friendly staff.

Easy and quick process in purchasing a vehicle with Chris Hall, thank you!

Everything was great! Caroline our Service Tech always takes wonderful care of us.