Prestige Pre-Owned of Bergen County Reviews

Everything went perfectly. 5 Stars. Great experience purchasing my used car. I
Definitely would go back to purchase another car...

We previously purchased 2 cars from Prestige Toyota, and returned now to buy our third car from this dealership. Each one of our experiences have been handled professionally, and to our mutual satisfaction. Our sales person this time, Chris D'Onofrio, was a pleasure to work with. He was also extremely knowledgeable about the car we considered purchasing, which we did buy. I highly recommend Prestige Toyota, and especially, if possible, to make an appointment with Chris, who will handle your needs and questions with utmost professionalism.

Worst car buying experience ever. Many problems with the car, did not get it for 2 weeks. Terrible customer service. Would not recommend!!!!

Just recently purchased a car with Tony Arteaga the transaction was smooth and he was very helpful, if you need any help I recommend you ask for him.

Best experience when buying and new toyota,my sales associate ( Robert Roque) is very profesional, he took the times to show me the vehicles and was very respectful. I will be back for my next toyota I highly recommend prestige toyota. thanks guys for the excellent customer service and great deals!!!!!

The OUTSTANDING service we received at the Prestige Toyota in Ramsey, NJ and the Prestige Toyota Service and Parts in Mahwah, NJ cannot be compared. We felt like celebrities. The KNOWLEDGEABLE, FRIENDLY, PROFESSIONAL STAFF managed to fulfill our needs in a timely manner. I recommended and will continue given recommendations. THE BEST SERVICE EVER ...
THANK YOU,
Miriam & Tommy

The exceptional service we receive at the Prestige Toyota in Ramsey, NJ and the Prestige Toyota Service and Parts in Mahwah, NJ cannot be compared. We feel like celebrities. The knowledgeable, friendly and professional staff managed to meet our needs in a timely manner. I recommend it and will continue giving recommendations. The best service ever ...
THANK YOU,
Miriam & Tommy

They have always kept my Highlander running well and do not push repairs that are not necessary. The work is done in a timely manner while I wait and they have a very comfortable waiting room.

Chris D was very helpful and straight forward helping me and my father with our Toyota Tacoma purchase. He asked us specifically what we were looking for which was a double cab Tacoma and he got the perfect one for us SR5. Thank you Chris!

Listen, there are going to be good and bad reviews for every dealership. Some people cannot be pleased, which would account for any negative comments on here. My fiance and I came here and leased a Rav4 due to an end-of-the-year factory promotion which was a great deal. Prestige actually gave us a better deal than the advertized one. The sales woman mistakenly told us there would be no disposition fee at end of lease. When signing the deal, we found out there was indeed a fee. To compensate, we got an iPad MINI. When dealing with dealerships I am always waiting for the swindle to occur. But it never did here. Highly recommended. PS, we got a check for nearly two hundred dollars a month after saying we had overpaid. Not sure why, but I am not asking questions.

*Read below for updates.

First impression:

Great selection of cars, the support staff was friendly and cordial upon arrival, beautiful showroom. We felt very welcomed and we were attended to right away. We test drove a used vehicle but ended up purchasing a new vehicle instead. Our sales representative, Kelly, was fantastic. Let me tell you--she was the ONLY reason why we stuck it out with, Prestige Toyota. To the owner/management: Kelly should receive a raise or a bonus. She truly exemplifies quality customer service.

Final Impression, the soup, and nuts:

A) If a dollar came off the sales price for every minute this dealership took to actually sell us our car...they'd owe us money out the door;

B) It appears attention to detail was not covered in general training--but that's okay, that's what computers are for right? No, no, THE computer said so. YOUR arithmetic/corrections are incorrect...(a summation of the back and forth that ensued w/ the finance dept. It was exhausting). We had two estimates drawn up and of course the final itemization. Each estimate (and even the final itemization) were calculated differently with the final amount equaling the correct total. Even though the total was correct--it left an air of impropriety even though there was none really to be had;

C) The dealership is allergic to providing customer copies but if you ask three or four times that should cure it (again, finance dept.) ;

D) The cars sell themselves, they had a HUGE selection, they even have a second lot with more cars in storage in Nyack . Even if they don't have something on site they can find what you are looking for. Toyotas generally are good products--hence, why we put up with line items, A-C.

In conclusion, it's a car dealership. You will always feel a little dirty walking out. But, the salesperson's bubbly attitude and the unlimited cappuccino will give you the strength to press on (Note: they do have water for you to rehydrate).

Would we go back?

Perhaps, for the right deal. But not without reservation. We'd need to be prepared for the long haul. Supplies needed: a good book, food, a tent, and some sleeping bags.

When the customers in front of you order delivery for their family--you feel like a FOOL for walking in so ill prepared.

To all those considering Prestige--I say give them a go. Ask for Kelly, she will make the process palatable. I'm not exactly giving a glowing recommendation, but I am giving a reserved yet honest one. Cars are pretty much the same wherever you go. In my opinion service makes or breaks final impressions and willingness to refer. That said, you might find the right deal for you and your family here so, I say, why not?

God speed.

---

Update: Within 10 minutes of this post; we realize the title was made out to the wrong person. I don't know how this much paperwork can be wrong. However, they seem very eager to remedy the situation. Now we wait.

*Update to the update: Title issue was remedied within the hour. I have to say that Prestige has been consistent in their quick response to the mistakes that have popped up along the way. I suppose this is the silver lining?
---
6/30/2017
**Final update: This post originally had three stars. But, in all honesty Prestige has earned itself two. We finally got the plates and registration. Upon arrival a $189 mystery charge was due--there was no description or itemization for the charge whatsoever. Everything was paid in full when Joe the finance manager drafted & processed the paperwork. After calling around for awhile, the service department couldn't figure out why the charge was there. Eventually, the mystery fee was waived, the plates were installed & the car was washed. Yay? I guess. . .

Final thoughts: if you decide to go; proceed w/caution.
Final impression: Not great. But not completely terrible...But, it really wasn't the best experience. We probably won't be back.

Its ok. Preferred the experienced sales men from 3-2 years ago or showed at least that they had "experience". Sales men now, they love to put pressure on the customer.

I left my Nissan Dealer of 9 years and it was the best decision I made. My saleman, Aaron, was amazing on providing me the service I needed and understanding what I was looking for. Aaron took his time and answered all the questions I had. He provided a lot of useful information that helped me make my final decision. As a mother of two small children, safety and reliability was of utmost importance to me and my family. I know he got the best deal out there for me. It is hard to find a salesman that puts his client's needs first. The dealership was beautiful and clean. Everyone involved was amazingly friendly.

My experience at Prestige Toyota could not have been better. My salesman Jeff Jafry and Gabriel Bueno from finance were excellent. They were knowledgeable, friendly and extremely helpful. I would recommend Prestige Toyota. The service was professional. this is the second time I do business with them the first time financing and now doing a lease. Thank you for the excellent service I really recommend.

Bought a 2020 Prius Prime to ship to CA. Rob was great! He definitely knows his cars and was easy to work with. Sales process was quick and simple - I got better service than at BMW and AUDI - He even had the car charged. I would definitely buy from Rob again.

Just leased a car from Prestige and I got a great deal. My salesperson was Dan Lawrence and he was very good. There was no pressure and no BS, he spent a load of time with me, told him what I wanted and he did it, in addition the guy is a car guy and knows the difference between an I-4 and a V-6 to say the least (I always like to test their knowledge of what they sell) ask him any questions about the car and he can answer, you don't get the usual scripted sales talk. I recommend Dan very highly and hope he is still there when my current lease expires.

The team at Prestige Toyota is just downright great. The friendly and helpful secretaries, and knowledgeable and accommodating staff made my car buying experience last week comfortable and enjoyable. Rob did an excellent job taking me through the process and making sure I am happy with my purchase. If you re thinking about a Toyota, Prestige should be your first stop.

Dealership is clean and they really take pride in customer service. My sale representative, Clarence, was very polite, friends, and seemed really knowledgeable. I definitely recommend this place.

Rosse helped us out and was extremely generous with her time. She made sure we had all the information we needed to make our decision and helped us feel comfortable throughout. Highly recommend.

I bought a 2010 Highlander in August 2020! Found out water was coming in! They said it wasn't their problem!
Total scam!!!

Horrible customer service!! Won't answer or retun calls regarding my recent purchase. Have tried repeatedly. Kept being told my salesman was with a client, when he was no longer with company.

Gave deposit and was told to come next day when finished detailing. Told I won't have to wait. Next day waited an hour for fiance to tell me they just got the paperwork and best they could offer was 2.3% over agreed fiancing cause banks were now closed. Called at 5 pm everything was set. Now 7 pm!!!

Car was listed as $23,995. Agreed on 23,495 finance dept changed amount to $24, 521. Overcharged and lied telling me taxes and fees were included to see they were added in later!!!

Dishonest dealership. STAY AWAY!!!

Don't bother to say you would like the opportunity to talk with me and to please call. If that were the case, you would have returned one of the over 20 calls I have made in an attempt to Speak with you!!!!

We are VERY pleased with our car buying experience. Our salesperson (Andy Eagle) was amazing. He was patient and 'listened' to what our needs/wish list were. He was NOT pushy in trying to convince us to buy something we didn't want/need.

After spending several hours with Andy one day, test driving several cars, we still were not set on what we wanted and left the dealership.

Two days later, Andy called to let us know that a Certified car just became available, and thought we might want to consider it. We went to test drive, and it was a done deal.... we are new Toyota 86 owners!

I will recommend Prestige Toyota (specifically Andy Eagle) to any of my friends who are car shopping.

Thank you Andy, for your professionalism, patience and knowledge, in helping us find our perfect car!

Listen, there are going to be good and bad reviews for every dealership. Some people cannot be pleased, which would account for any negative comments on here. My fiance and I came here and leased a Rav4 due to an end-of-the-year factory promotion which was a great deal. Prestige actually gave us a better deal than the advertized one. The sales woman mistakenly told us there would be no disposition fee at end of lease. When signing the deal, we found out there was indeed a fee. To compensate, we got an iPad MINI. When dealing with dealerships I am always waiting for the swindle to occur. But it never did here. Highly recommended. PS, we got a check for nearly two hundred dollars a month after saying we had overpaid. Not sure why, but I am not asking questions.

I went to Prestige Toyota the other day for my car's regular checkup. They seemed to have taken all the necessary precautions as far as being safe from Covid-19. They also did a very good job on servicing my car.
Krystal, the assistant service manager, took care of setting everything up, and kept me informed the entire time of was there.
I would recommend this service company for anyone with a Toyota vehicle.

I purchased a CPO 2013 Toyota Prius C from these folks 16 months ago. I'm just looking to trade in for a Subaru and guess what, theres an accident report on it that was never disclosed.In fact the salesman said the car had a clean carfax and never been in an accident. STAY AWAY!

Everyone I dealt with at the dealership was kind and helpful, from sales to finance and the service department. Andy Eagle from sales helped me get the car I wanted and out of my trade in without any pressure and for a great price. It was seamless and I was very excited to drive off the lot in my new Toyota Sienna

Recently got a pre-owned Toyota 4Runner. Got a good deal on it. Customer service was excellent. Luke the salesman was excellent!!! Look for Luke!

It's hard for me to rate Prestige Toyota as my comparisons are Prestige Mini and Prestige BMW, both under the same management, but tailoring to a different segment. Though I don't expect Toyota to offer the same level of service as either other brand, I believe there are some things that they could offer to make the experience better.

I'm looking mostly at their service department, as the majority of our interactions have been with them. First off, they do not offer complimentary loaners, which I can understand at their volume, though the other two brands do, and it makes a huge difference. Rather than my only interaction being with the rep and taking off for the rest of the day, experiencing a different (usually more uptrim model) that usually makes me consider the model or at least some options in the next car we have, we have to entertain ourselves in their waiting area, the ante-room of Hades, for typically 2 hours. Also, why does an oil change on the most popular car in the country take 2 hours?

The waiting room itself is fine. They have a tv, free wifi, coffee and vending machines and is kept fairly clean. The problem comes when you need to be in the same room as the other customers for a prolonged period of time. Get ready to learn way too many personal details about people oblivious to how loudly they talk on their phone. Also children with sticky fingers touching you.

The reps are all fine, and keep from being hostile, but clearly don't go out of their way to make any sort of impression. You are clearly just a number here and they want to get rid of you as fast as possible.

Compared to other Toyota dealerships, this is very good. But since I've seen what their other dealerships are capable of, I am not impressed. We're definitely done with the Toyota experience now, and will be sticking to the non-entry level makes, though I realize this is not a practical choice for many people. You definitely get what you pay for.

Very pleased with Anthony Arteaga at Prestige during the purchase of my 2019 Camry LE. He was professional and easy to work with. I felt very comfortable with the process and would highly recommend Tony as a sales person. Victoria Valdez

One of the best dealerships ever. They went above and beyond for me. They made my car buying experience one I'll always remember. Great selection of cars and price ranges and some of the most friendly selling representatives I have ever met! Thank you prestige toyota!

Dont be fooled. Just because this is a certified pre owned dealership with the Toyota name does not mean the sales associate wont leave you high and dry after you have made the purchase.

Gave it 3 stars because I love my car, however, the customer service has not been up to standard. I was promised certain things but as soon as I left the lot, it was hard to communicate with them (still havent gotten them). I still havent even received my plates lol

My husband & I recently purchased a pre owned Toyota RAV4 limited SUV from Prestige Toyota.
The service was excellent! Kelly Faber is awesome. She is very helpful, extremely patient, friendly and knowledgeable about the cars. We will definitely recommend Kelly to anyone looking to buy a car. We are very happy with our Toyota RAV4 Limited 2014 purchase. We are officially hooked on Toyota. We wouldn't buy any other cars. We love it!! Thank you Kelly! You worked so hard to make sure we left happy customers and we did.

Tracy & Stephen Ascione

We just bought our third vehicle from Prestige Toyota and couldn't be happier. Our salesman Andy was fantastic to work with, I would highly recommend him. We travel an hour to get there and it is worth it.

Had a fantastic experience at this location. If you are looking to purchase a vehicle do yourself a favor and ask for Raul. This man went above and beyond expectations. It was a long process but he stuck with me and finished the deal. He also hand delivered my plates after I mistakenly left them at the dealership (at 11pm!). My 5 star rating on this dealership is a direct reflection of Raul's outstanding job.

Bought my second Toyota in a year from Arsen. Stress free experience

My regulator maintenance service ended up being more involved because during serivce it was noted that I needed new stablizer bars. Carolina Siderias immediately understood my worry for the additonal expense and time needed for repairs. She worked make this additional, unexpected expense more workable for me and got me out of the service center as quickly as possible.

I came with my husband to prestige toyota to look at some cars.. Sal the sales rep helped us narrow our options to exactly what we want.. finance also did a great job very professional people.. i will return for sure

Carlos Vizcaino was wonderful. It was the quickest & easiest dealership experience I've ever had. If you're looking for a new car, I highly recommend visiting this dealership.

I pulled into the lot on a whim. After meeting Joe Alston and talking to him I felt at ease. we talked about cars and options available to me. I did purchase a car that day and couldn't be happier with the car and experience from start to finish. Chris Wilson in finance was no pressure he didn't oversell the warranties and I came away feeling I learned a lot and got the protection I needed. I highly recommend this dealership and staff from reception to the detailing crew that made the car shine in a short time frame. To all the coffee and conversation in between, I thank you.

We had a terrible experience with this dealer. After negotiating the price, we were told to come back to pick up the car the next day at noon. Before going to the dealer, we contacted them to confirm this time and they asked that we arrive an hour later, at 1 PM. We arrived at 1 PM and were told to sit and wait. We waited for 30 minutes at which point we asked how much longer this wait would be, as we had an appointment. Another 15 minutes went by, at which point we expressed dismay. We were then shuttled to a finance person who did not know the details of the deal; in fact, he suggested that our price was almost $2K more due to financing and needed another "minute" to talk to a supervisor. He finally returned and said that they were ready for us to see the car. He asked us to wait in the red area, where we waited for nearly 30 minutes. Again, at this point, we questioned what was going on, as we just wanted to pick up our new car. We were told that the car wasn't even there; it must be out getting gas. Frustrated, we decided to leave, to return and pick up the car another time. On our way out, we were intercepted by the salesperson, who assured us that they were just bringing the car around the front. He asked that we please wait. Again, we stood outside the dealership waiting, and of course, no car was brought around. The final straw was when they handed us the registration that identified a different car than the one that we purchased. At that point, we left, cancelled the deal and bought a Honda. We were appalled at the poor customer service, the shady nature of the personnel and the lack of respect for our time. This dealer needs to get its act together. What an absolute disappointment!

We had a great experience purchasing our new Toyota Highlander. Our salesperson, John B. was courteous, professional and reasonable. He helped us with the purchase addressing our need from the customer s point of view.

I had such a great visit that I went back and bought the car that I love. When I first stepped into Prestige dealership, I met Mr. John Parra and I said to myself he will be the one that I would buy the car from. Not only that he is professional but honest and accommodating. With the help of Gabriel Bueno, we sealed the deal. To add I went to four dealership and their assistance is unmatched.Thank you to Chris Wilson. He made my financing transaction easy and smooth. I could not thank you enough, John P. I will definitely recommend my experience to my whole family who is in line with purchasing cars in the future.

In September our daughters car died on us. We were in a pinch as she needed to be able to get to work and school and her vehicle was her only means of transportation. We tried a few dealerships and were extremely disappointed by some of the customer service and also how pushy the sales people were. We ended up at Prestige Toyota. The sales rep we dealt with was Jillian Delgado. She was extremely knowledgeable and made us feel comfortable right away. We knew instantly that we were in the right hands. She worked literally for a few hours straight until our daughter was able to walk out of the dealership with a new Toyota Corolla! Jillian made the experience a great one. We will never forget how good she treated us. In fact our son is looking to lease a new car very soon and we have already decided that we will be going to Prestige Toyota and will ask to deal with Jillian directly. We would absolutely recommend Prestige Toyota and Jillian!

Was a great experience. This is the third Toyota we purchase and our salesmen Cliff has been the only salesman who really took his time with us Explaining what every button in our car was good for and offered to set everything up for us. No other salesperson ever took their time like this with our previous purchase at other Toyota location. He made sure we got taken care of and overall just made us feel very comfortable. We also got a very good deal and were satisfied with our purchase price.

Just purchased my 2015 Highlander and worked with Raul. What an easy, non-stressful experience. Raul was professional and easy to talk to. I was always a loyal Honda customer, having owned 4 Hondas over the past 20 years. Dealing with Raul and Ramsey Prestige Toyota made that switch very easy!! Love my Highlander!! Thank you Raul and Prestige Toyota!

I have had the easiest most enjoyable time ever at a dealership and I'm an old guy having gone to many. I went there to look at a car I was interested in, but left driving it home! Rosse was very enthusiastic and helpful, and actually found an interest rate that beat my credit union's rate! she took extra effort to help me and I felt she really wanted to please me. Chris, my finance officer was very helpful in describing my options with no pressure to decide one way or another. Prestige must be a very well run business, I tend to gauge the attitude of the people who are employed at a place as an indicator of the corporate atmosphere and everyone I met there treated me like family, seriously.

Excellent Customer Service. Francia and Ray were great

I'm always have a great services here, Jeff Jafry an excellent car man.

Thank you.

I love my new Toyota Rav4 and everything about the sale was easy thanks to my salesperson Rob Rago....it was a breeze and his caring and friendly attitude made it a great day. I will return to Prestige for my next car!!!

Great Service, nice Staff. Have been going to for years will continue to do so.

We had a very good experience-Everyone was very professional and safe wearing masks-enough seating area

Great Experience. Carlos Vizcaino went above and beyond. I made the right choice coming to this dealership.

They are very unprofessional , very rude and disrespectful. Before they would finalize the deal with you, they ask for your.credit card number and thsts how they would scam you.The sales manager told us to get out and dont come.back just because we were bargaining. Not worth it.at all. I wouldnt recommend anyone.to go there and buy it.

We just bought a used Prius from Prestige and it was a great experience. Particularly working with Cliff. I thought I had cleaned out my trade-in, but Cliff went through it himself and dug out a pair of prescription sunglasses that had been missing for six months! Then a set of spare keys I didn't even know I had! Plus he was super-helpful and professional throughout. Ask for this guy if you get the chance!

I had been searching for a specific vehicle. I encountered pushy and rude salesmen who were difficult to work with. They lost me as a customer. My experience at Prestige Toyota of Ramsey was quite the opposite. I was pleasantly greeted by Sales Associate John Parra. He respectfully listened to me. He introduced me to his manager Edmund Ruela, who was equally as pleasant. Because both gentlemen were respectful and willing to provide me with the price and terms I had requested, Prestige Toyota won me as a customer. Thank you Mr. Parra and Mr. Ruela for both being gentlemen and making me a happy customer.

I bought a used car here. My sales associate was Chris D and he really made the process a breeze. Transparent about pricing and options, and no pressure to buy like I have experienced at other dealers. I would definitely recommend Prestige Toyota to anyone looking for a new or used car.

We always have a great buying experience at Prestige Toyota, especially with out salesperson Chris D'Onofrio. We travel from out of state to NJ just to purchase a vehicle from him, knowing we will get the best quality and speedy service and sales experience from Chris. He is truly helpful in helping us find the car we want, he really goes out of his way for us, he always goes above and beyond. He's a very friendly and great salesperson and we just love coming to purchase a car from him. I will highly recommend anyone looking for a Toyota to go to Chris. This is our 3rd vehicle from Chris within the last 2 years and we are very happy with our purchases!

Jeff Jaffry is a wonderful salesman. Got my new Toyota Sienna 2021 and absolutely loving it. Been to other dealerships in the area, my experience here was by far the best.

Jillian Delgado is an amazing sales person. Her warmth and trustworthiness was apparent from the minute we met. Having purchased many Toyota vehicles, over the years, I was now ready for the vehicle of my dreams. As a real estate agent with Better Homes and Gardens Rand Realty in Suffern, NY and Wyckoff, NJ, surviving an uncertain market, I was now ready to purchase a fully packed Highlander and Jillian stood behind me, to make sure I was able to purchase the vehicle I needed to enhance my career. Thank you Jillian and Ray!

My husband and I both purchased our new cars from Prestige Toyota. Luis Olivier was our sales person and Dean Ciccarelli (sales manager) helped with the transaction. We can't say enough on how AMAZING Prestige Toyota is. We all know buying a car is not the easiest process in the world, but after purchasing our second car with Prestige we wouldn't even think about going anywhere else. Prestige truly lives up to the name! The facility is clean, comfortable, and large enough to hold pleanty of inventory for you to look at. Not only is the sales department great, but the service department is amazing too. My husband got his oil changed a couple weeks ago and you would have thought you brought your car to a 5 star hotel!

To sum everything up for you.... Prestige is a MUST visit for you when buying a new car. I can promise you will receive the most professional and honest sales experience.

The most dishonest dealership. They agreed to buy my used car for 18k on Tuesday. When I brought my car on Friday, they told me that they can only offer me 16k. For sure I walked away. In 4 days different dealership payed me 18.5k for the car. I

I had been searching for a specific vehicle. I encountered pushy and rude salesmen who were difficult to work with. They lost me as a customer. My experience at Prestige Toyota of Ramsey was quite the opposite. I was pleasantly greeted by Sales Associate John Parra. He respectfully listened to me. He introduced me to his manager Edmund Ruela, who was equally as pleasant. Because both gentlemen were respectful and willing to provide me with the price and terms I had requested, Prestige Toyota won me as a customer. Thank you Mr. Parra and Mr. Ruela for both being gentlemen and making me a happy customer.

I recently purchased my leased Avalon from Prestige. Due to a tough year on my credit score, I was having trouble getting my loan secured, and getting the necessary financing to buy my own car. Thankfully, Cliff Montes in sales provided superb customer service, and got me in touch with his two finance wizards, Ray Laureano and Domingo Nunez. Ray got me the necessary financing, and Domingo smoothly closed the deal, demonstrating that Prestige really cares about their returning customers. I plan to buy another Avalon in 2018, and you can bet that it will be from Prestige in Ramsey NJ -Thanks to the entire team!

We love Prestige Toyota of Ramsey. We have been doing business with them for more than 8 years and have purchased more than 5 cars from them thanks to Robert Rago who has gone the extra miles to make sure our buying experience is a positive one. Rob is very knowledgeable and professional and we hope to continue to do business with them for many more years to come. Thank you Rob!
We would also like to recognize Gabriel from Finance. Thank you for the speedy check out on our last transaction this week. Loved it!
We also love the service department.

Thank you Prestige Toyota of Ramsey !

J & M Sanchez
Rockland County.

My friend and I went to Toyota prestige to get our first leased car. Carlos, who is the dealer, helped us. He is very nice, professional and he made us very comfortable. Because it s our first time geting a new car we re not sure if we are ready to make the purchase. Carlos called Ed, the manager. Ed asked us how much we can afford as monthly payment and when we told him how much, he insulted us by telling us that we should go to Hyundai or Kia "coz we only sell quality car". So we didn t say anything more and just left, feeling insulted.

My sales person was Robert Rogue and he made my experience buying a new car pleasurable. No pressure what so ever. As a matter of fact I left and called later to except the deal. Again no pressure. I would recommend Robert to anyone looking to purchase a new vehicle. This was my third Toyota from Prestige and never had a problem with anything including the service department. Excellent experience.

Andre Moskowitz is the salesperson to go to when you are looking for a Toyota. He is very passionate about making sure you are happy with your experience at Prestige. The dealership is #1 in variety, colors, and newest models when you are going to purchase a reliable vehicle. Excellence is their prime goal!

Absolutely disgusted by the team at Prestige Toyota. Bought a used 4Runner after them talking up their inspection program and the shape of the car. Find out the car I drove off the lot was completely illegal to drive. Cannot get any response from them on what they are going to do. This was after I paid a $1300 "prep fee" from what they fixed during the "inspection". I would never buy a car from them again. Shady business practices and terrible service.

I bought a Toyota because I legitimately love and follow Toyota as a company and the way they operate their manufacturing and business practices. Prestige Toyota does not deserve to sell these cars or represent Toyota Globally.

@VictoriaFettman @EdmundRuela @EricStHilaire

Do what's right. You still have time to fix this..

We've had several problems with Prestige Toyota in connection with two cars we bought and had serviced there. First, we bought a "Prestige Certified" pre-owned Corolla, and after installing a remote starter, cruise control, and new tires at our own expense, it became apparent that the car had so many serious, hidden problems (bad ignition coil, persistent cylinder misfire codes, bad mass airflow sensor, then finally a broken EVAP box with an estimated cost of almost $4,000 to fix). We traded it in for a newer RAV4 within 4 months. We wonder how the car passed the rigorous inspection that was supposed to have been done as part of the Prestige Certification.

With the second car, the RAV4, the Prestige Toyota service department installed a remote starter before we took the car home, and the installer left black electrical tape all around the ignition, covering the ring of light that illuminates the keyhole. When we questioned it, they said it was necessary in order to make the remote work properly and they did it as neatly as possible. We took it down the street to Model Electronics, and they were so bothered by how badly it was done, they fixed it for free, so now we have the ignition light back and no more ugly electrical tape (thank you Model Electronics!). We can see a small space between the ignition switch and steering column cover, so it looks like the installer used the electrical tape to hide his sloppy work.

Also, since the RAV4 is "Toyota Certified," it came with the 2-year "ToyotaCare Maintenance" plan. When we scheduled our first service, they told us they had no record of the car being covered under a maintenance plan, and it took two days of back-and-forth with the dealership to get it straightened out. Then when we had the service, they didn't rotate the tires. When we realized and questioned it several weeks later, they claimed tire rotation wasn't included, even though it's listed as one of the 4 basic services covered under their maintenance plan on their website (I had to send them a link). Then we had to make another trip back for that.

Prestige Toyota Service does not seem to care about its customers or the quality of its work. Stuff happens, but we've owned Hondas for over 20 years and never had recurring problems like these. We won't be buying Toyota again.

Christopher D'Onofrio helped me tremendously! The dealership was wonderful and Chris was exceptional. Highly recommended!

see my twitter pics (@singleside1) or on instagram (toyotarust) and you will SEE nothing but the TRUTH. use Google image and you will SEE nothing but the TRUTH. No words No lies. NOTHING but pure honest pictures.

Waste of time 0 costumer service we waited almost hour no one asking us for help and we went front desk for help they said all sales person not available they got my number to call me when someone available i wait another hour but they never call me i think owner no need the money. new jersey many of the toyota dealer

Came in to purchase a vehicle for my son & The process was very easy & quick! Everything went smooth.. Brian was a Great salesman , who was very friendly & knowledgable about the car.. Thanks Brian, you re the best! The finance manager David was very friendly as well ! Overall I had a wonderful experience with Prestige Toyota .
BTW, my son loves his car! Thanks again guys!!!

John Parra and Ruddy Balbi professionally handled our transaction from start to finish. My husband really enjoyed everything about the experience from the first day we walked in the store up to signing all documents and received the key to our 2021 Toyota Tacoma. We definitely recommend buyers who are looking for Toyota cars to visit and and buy from Prestige Toyota Ramsey!

I have never left car dealership with such a satisfaction before. Every time I go to a dealership, I try to understand what i am paying for, I like to be clear and get a breakdown for my cost. When I ask this question, they always change their attitude and make me feel like they try to cover for something, and they don't want me to find out what are they doing.

Mr. Rob Rago, more than 15 years in the business, a real gentleman. He start offering me their promotions. He gives me all the information that i needed with all the breakdown. He tried to help me out to get the best deal. I told him my needs and how much i can afford. he tried his best to get me what i wanted. I really recommend everyone to ask for this gentleman, No one else.

I hope all other people in that location to be as good as him, But i was lucky to have business done with him.

I was just at their location drove 3 hours and I put a deposit on a 4 runner . After I test drove the car and started the paperwork, another salesman came back and said the car was sold. They were unprofessional, had no knowledge whatsoever . Worst car dealer I ever been to

Although the facility update seems exceptional, I believe they need it to do business. We were in negotiations and agreed on a price on a specific vehicle they gave us a VIN # on. They told us the vehicle would be in any day now. Weeks went by. They didn't answer our calls and when they did, they told us there were "shipping problems." Finally, we put feelers out about the problem and came to find the car wasn't even in production yet!!! They were going to have us on the hook and lie to us for months!!! We bought elsewhere for the same price and at least they were honest with us and answered our calls and/or called us back. I would not recommend this dealership to my enemy.

I needed to lease a small car in order for my Mom to get in as she fell and broke her pelvic bone. I was Blessed to meet Bree (sales representative) and Jim (sales manager) on my visit. Within 60 minutes I had test drove, filled out paperwork, agreed on a fair deal and leased a car for pickup two days later. Both were professional, concerned, kind and compassionate. A wonderful experience!

I've been purchasing or leasing new cars for over 20 years. I've had 2 chevy trucks, 2 dodge trucks, 2 mazdas a jeep, and a dodge van. Leasing with prestige was by far my best overall experience ever. I shopped my tacoma at 3 other dealerships before going to prestige, so I had a good idea of the numbers. My saleswoman, Jody gave me the best deal without all the back and forth BS. I didn't tell Jody I was at other dealerships. I just told her what I wanted, we had a short negotiation, and she got back to me with a great deal. I greatly appreciated her honesty and not trying to get over on me. Jody isn't the only reason I loved the dealership. The few times I had to go to the dealership, Kevin was always at the front to greet me and make sure I was comfortable and having a great experience. During my waiting time to see the finance guy, which always seems like an eternity bc your about to get a new car, Kevin noticed we had something in common, sat next to me and we had a great conversation until the finance guy came out. Kevin made the wait time fly by. Now the finance guy, who everyone hates bc he takes your money. His name was Ray. I was very impressed with ray. First of all he was dressed properly for the part, like a professional business man from head to to. I even appreciated his manicured finger nails as he handed me 20 different documents to sign. In the past I've had finance guys that looked like they just did a service on a car. Ray was swift and very organized, he explained everything thoroughly. Best finance guy ever. Finally, there was Brandon. He was the tech guy who set up my bluetooth and explained every function of the truck. He was awesome! He knew every function of the truck inside and out. He took his time with me and made sure all my questions were answered. I really appreciated his patience. He even gave me his contact info in case I had any questions down the road. Great team. Great dealership, great experience. , A+++

Jeff ensured I got exactly what I was looking for in my new vehicle. His professionalism and dedication makes him a true asset to you location.

We were quite discouraged. They Could be less pushy trying to sell us a car and not make rude comments about what more is there to think about before buying a car? ...umm maybe it s the fact that it s a big investment and it s for a family and we want something dependable. Salesperson also stated it s just a commuter car and thats it . Who are you to say what this car is for for us?. Because of the rudeness at this place you lost a potential sale and customer. Keep comments to your self and help instead.

PS to customers to never let anyone pressure you into buying a car

This dealership is loaded with Knowledgeable professionals that really know how to take care of you when you're buying a car! I felt very comfortable I could ask any question I needed and I felt like I walked out of there with the greatest car ever a car that really suits me and match my prices! They were kind they were down-to-earth and they were extremely smooth and professional it matters a lot especially these days! I would recommend them to anyone and everyone!!!!

I wish I can give this place a zero star as even one is one too many. Classic bait and switch. Even spoke to the sales manager before coming in and bait and switch. "We never said on this model... I dont know what you are talking about"

Stay away. There are going to lie to you and try to sell a car... there are more honest dealers elsewhere. Save your time and integrity

Jeff displayed true professionalism and care to every detail of fixing my Sienna under Toyota recall. From constant updates throughout the day to his friendly demeanor it was truly a great experience.

had a great experience with Jeff. He was very helpful and knowledgeable

1500 prep charge and cars are not mechanically checked out. Brought a used car with almost empty on gas, bad wheel bearing and warn out brakes..one month and still trying to get fixed by them.

I bought my Prius there a year ago. Decent deal on a leftover. After receiving a reminder letter that it was time for service, I called the Prestige Service dept to get an appointment. After voice menu, one transfer and several minutes of horrid hold "music", the woman who picked up wouldn't give me an appointment without a VIN# ("in case my car had been recalled", she explained). Wut? Really?? After a moment of uncomfortable silence, she told me to call back when I had the appropriate information. So I called Glen Toyota instead. Their only question was "when do you want to come in?" Glen appreciated the referral.

This morning, I visited this place with my parents and the service was so bad. The salesperson, who didn't even introduce himself, was extremely rude. We wanted to purchase the 2017 RAV4 and were trying to negotiate a price. Instead of doing so or asking his manager if a lower price was agreeable, HE JUST SUGGESTED A DIFFERENT CAR. If we went in wanting a specific car, why would you suggest something different just like that?? Terrible service today...

The place is clean. Appointments are kept- no waiting. The service people are helpful and do not upsell services. The prices are what you expect from a dealership - a bit more than an independent but they are competitive.

My experience was better than it's ever been, purchasing a car. My sales person John Vaughan made it pleasant and easy. I'm grateful and will always look for John when im ready for a new vehicle. Thank you

It was a good place bought my Camry they were willing to work arsen was good go to him he is hardworking and will help you out

Do yourself a favor and choose another Toyota dealer

Raul was excellent!!! Very friendly and gave a great deal!

Worst experience. 6 hour wait and still walked out without a car . If I had a chance To give 0 stars I would .

1500 prep charge and cars are not mechanically checked out. Brought a used car with almost empty on gas, bad wheel bearing and warn out brakes..one month and still trying to get fixed by them.

So bad! Do not go here! They are unreliable, sneaky liars. I know from direct experience.

I had to take my car here once while at work- Service light came on. They told me my car had a $5,000 issue that was not covered under warranty. I then paid to have it towed (just in case) to my usual Toyota location by my home. They checked it and showed NO issues. Has been running fine for 3 years now.