Our journey to purchase a toyota Hilander began ap...

Our journey to purchase a toyota Hilander began approx 1 1/2 wks ago when I contacted Greg Agnello on line I was told by Gregg that the price he quoted would be negotiable when we arrived at the showroom. I explained the car was for my daughter and she just gave birth 2 1/2 weeks ago to a new baby boy and we could not spend time "PLAYING THE GAME" . My daughter leaves 1 1/2 hrs from the dealership and arrived at 1:45, also present was the new dad, my husband,my 11 old grandson and so the games began. Heavy rains had begun. We were handed off to Luis Oliviera who did not do anything to make our visit pleasant, it became obvious to me that he was nothing but an errand boy who on 3 or 4 occassions walked away from us and went into speak to Dean Ciccarelli, who must be the so called closer for the dealer, My daughter mentioned to Luis that we they had to leave at 4PM, Mike had to at tend a wake for a close friend,Luis ignored these at least nothing happened. Dean showed up on two occasions , my husband and I left the dealership at 5PM my family did not leave until after 7PM and did not arrive home until after 9pm. Dean was aware that the new baby was only 2 1/2 wks old,he was aware that my daughter lived 11/2 hrs from Ramsey was that important to him NO, the treatment we received was HORRIBLE,I would not deal with them and would recommend that them to friends ,family or anyone else who is interested in a Toyota. To purchase a car should not take 5 1/2 hours, I believe management should not have to be involved in every transaction allowing sales people some leway . I am truly sorry we did not leave and my family was put thru this ordeal. Its now after the fact but Hackensack Toyota Actually was a better deal.