Prestige Pre-Owned of Bergen County Review

Bought my first certified pre-owned car from Prestige Toyota. Sales Rep, Rob Rago was very professional. No high pressure sales tactics. Very pleasant buying experience from Prestige Toyota. Received a great price on the car.
Car pick up was very easy, car was detailed and ready to go with a full tank of gas. Prestige Delivery Rep spent over an hour with my daughter going over all the options on the car. A few days after we pick up the car, Rob called to check up on the car and to thank me for my business. My next purchase will be with Prestige Toyota.

I loved Raul, he was honest, helpful and went out of his way to make this deal perfect for me. I would highly recommend asking for him.

Recently bought my first Toyota Corolla through Prestige and I couldn't have asked for a better experience. I was assisted by Carlos V who was honest and helpful. Through his guidance, this process that is usually seen as long and frustrating was instead smooth and simple. Definitely will be going back here for any future purchases, thanks to Carlos.

I was helped by a very polite and caring sales rep. His manager is also very reasonable and not pushy. I didn't buy the car on my visit. Still have to think about what trim to take, bit I will definitely return to them when I and my family make the decision.

I recently was in the market to buy a new car and visited a few dealerships to find the best option. Rob Rago at Prestige Toyota in Ramsey helped me every step of the way, making the process simple without ever making me feel pressured into making a decision I was not sure about. He was knowledgable, personable and patient. I went once for a test drive, came back a couple days later and left with the car that very night. He made it all easy. I highly recommend!

We are on the search for a new vehicle and were a bit apprehensive going into some of these dealerships. But when we went into Prestige Toyota in Ramsey, NJ, we were immediately greeted by a wonderful receptionist named Erica Saenz. She gave us a warm welcome and then introduced us to our Sales Associate Raul Ceballos. He was also very warm and friendly, he listened to us and took a real interest in us and our needs. He took the time we needed, but he was not pushy at all. Once he heard what we were looking for, he allowed us to take a look and test drive the Rav4 and we really liked it. His knowledge of the vehicle was very good and comprehensive. He explained all the features of the vehicle and how we would use it. After we finished with the test drive, he once again listened to our situation and brought us to the best price possible for the vehicle. We were very satisfied with our experience at Prestige Toyota and the people we interacted with. We would recommend them to our friends and family. Thank you Erica and Raul for taking such good care of us.

Terrible service, didn't help with problems after purchasing a car there. Will never go back.

Overall, I had a good experience with Presige Toyota. For about 2 weeks me and the salesman Andy Eagle, spoke about the vehicle. Him and Krystina Gronka were very helpful, and provided me any information I needed about the vehicle. They both were very good about responding to my emails, texts, and phone calls. Personnel gets 5 stars for sure. The reason for my 4 star review, is as follows: I drove from a little under 3 hours away to come get the vehicle, and I was not offered a test drive or anything like that, the first time I saw the vehicle was the day I bought it, this was also the first time I drove it. Also, I was waiting for a fairly long time, alone with my family to sign paper work. Employees passing by weren t the kindest and gave weird, somewhat unfriendly looks. However, the vehicle was spotless inside and out, the detail department did a great job. Again, for such a big dealership, I get it is hard to have a relationship with every employee, but Andy and Krystina were great, ask for them if considering a purchase from here!

I had a great experience with the sales rep Daniel Becerra, he was extremely helpful and kind through out the entire experience and I couldn t have asked for a better time. I highly recommended this dealership and their employees!

I just wanted to say a few words about Prestige Toyota in Ramsey. I ve been looking for a 2016 Rav4 for several months now and reached out to a number of dealerships. I got a lot of runaround, little room for negotiation and communication that would just drop off once it became obvious I was looking for the best price, not their price. That was until I contacted Prestige. They had a Rav I was interested in and so I reached out via their website. Krystina Gronka emailed me back and we negotiated a great price on the Rav I wanted. I made an appointment to come in to see it and test drive it. At this point, I was waiting for some kind of bad surprise given my experience up to that point with dealerships. I arrive and meet Krystina and she sets me up with Andrew Eagle to do the test drive and to explain the vehicle to me. He did a great job explaining everything and let me get a good feel for the car before making a decision. Once I said I was ready to proceed, I was again expecting a bad surprise. But it didn t come. The great deal I had negotiated was honored and the fees were about what I expected without any surprise fees. Andrew also made sure a couple of minor issues with the Rav were addressed at no cost to me. He then did a more thorough walkthrough of the Rav to make sure I knew what all of the electronics could do and I was comfortable to drive off. I would honestly grade them with an A+. Krystina did a great job negotiating a deal to get me in the door and Andrew did a great job of showing me the car and finishing the deal. I will be recommending Prestige to anyone I know looking for a Toyota.

This place helps you speak your language and they serve you very well

This is a great car dealership. I went to turn my lease in and they made the process very quick and easy. The facility is beautiful and they make you very comfortable while there. The salesmen are not pushy at all! The staff is very pleasant and helpful. I had Chris and he was amazing!!!! Definitely will be going back for my next car. Highly recommend this dealership.

I m not the type of person to run online and write an angry review about a place but this is the first time where I feel like I really need to. This place is extremely unprofessional and never returns their calls. The salesperson I worked with was extremely unprofessional the entire time I worked with him. Left me in his chair waiting for him for over an hour while he got lunch and then waited another hour while he figured out what his password was for his computer. I was willing to get over that until I received a bill from Toyota financial later on regarding my prior lease which this salesperson told me I WOULDNT have to worry about. He said he d take care of it. So a month passed by of me constantly calling and leaving voicemails and never got a call back. Then I get the manager involved and even he doesn t return any calls and keeps telling me he s working on it and he ll give me a call the next day. Which he never does and never answers his phone either. I m in shock with how horrible the customer service is here and I will never lease or purchase another car from here ever again. I ve leased 3 times with them and this will be my last time. And I will make sure I let anyone I know who s interested in getting a Toyota, to look elsewhere.

THIS WAS THE WORST VISIT TO A DEALERSHIP!!
SIMPLY STATED...AFTER DOING RESEARCH ON LINE FOR BOTH A PREOWNED AND/OR 2016 PRIUS FOUR, I WAS CONTACTED NUMEROUS TIMES BY THEIR SALESMAN ADAM SANSONE.
I EXPLAINED SPECIFICALLY TO HIM EXACTLY WHAT I AM LOOKING FOR IN BOTH A PREOWNED AND A NEW MODEL, AFTER A FEW PHONE CONVERSATIONS I AGREED TO TAKE A RIDE TO DEALERSHIP, HOWEVER
3 HOURS BEFORE I MADE THE DRIVE, I SAID "ADAM ARE YOU SURE EVERYTHING IS THERE BEFORE I MAKE A 2 HOUR DRIVE" ADAM SANSONE ASSURED ME THAT A SPECIFIC COLOR/STYLE INTERIOR WAS ON LOCATION FOR ME TO VIEW AND MAKE A DECISION FROM THERE ....SURE ENOUGH AFTER THE 2 HOUR DRIVE, I ARRIVED ...NO VEHICLE IN THE ENTIRE LOCATION ,SPOKE TO HIS MANAGER A SAID YOU NOT ONLY ME AS A CLIENT BUT YOU LOST EVERY PERSON I KNOW...
I INTEND TO GO FURTHER WITH THIS GROSS MISREPRESENTATION.

BOTTOM LINE ADAM SANSONE IS NOTHING BUT A TYPICAL SALESMAN LIAR !!!!!!!!!!!!!!!!!!!1

I always enjoy my experience at Prestige Toyota. Ron and his team make the whole experience seamless.

Went in knowing what I wanted, and for how much, and John Parra helped make it happen. He took his time, understood my needs, and delivered. Very happy with my experience.

Best dealership, got exactly what i wanted, fast and easy! Thank you Clarence for being patient , polite and attentive to my needs. If you're looking for somebody who's gonna really listen to you and give you professional advice and eventually the perfect deal for you find Clarence.

Every person that I interacted with was friendly and helpful. They quotes that I'd be there for 1 hour and 15 minutes and it was probably closer to 1 hour. I needed some new air filters. The need was explained to me - I didn't feel pressured to buy them. All in all, it was a great experience!

I ve always had great experience with Prestige Toyota. Staff are courteous and knowledgeable. Special shout out to Carlos Vizcaino who made my experience getting my new car a breeze. He understood what I m looking for and recommended best deal for me. Thank you for all your help. I highly recommend Prestige Toyota Ramsey!!!

Great car buying experience. I showed up, test-drove the car, and then bought it. Staff was informed & professional. Would recommend purchasing a car at this location if you find a car you love.

Yesterday I contacted Prestige Toyota to inquire about a used Tesla they are selling. I set up an online appointment to see the car and test drive it. Moments later I was contacted and told the car was sold. Later in the day I contacted the sales dept. and inquired about the Tesla that was "sold". Still available I was told. Checking the internet today the Tesla is still posted on Toyota's used car site. Hmm, what's going on here. Update, I received an email from Toyota apologizing for the error, I was advised when a car is sold it could be a day before the ad is updated on the computer.

The sales person Andre Moshkovich i can say excellent in every way very nice person treat you like friend and respect you but the service and parts department very poor service ( Mr: Iculano ) terrible experience hope i don"t have to see this person again treat you like s..... sorry but that's is hall i feel thanks

Was amazing going In to take a test drive! Nicest sales people!

Hermes was good to deal with at Prestige Toyota! We knew the used car we wanted and the process of getting the deal done was quick and efficient!

Excellent. Staff is courteous and helpful. Facility is clean and comfortable. I used the wi fi to check email and read news. The technicians do an excellent job; things are fixed the first time. I recommend the service department.

I had a great experience at Prestige Toyota and my Salesperson Arsen was very helpful and friendly and and made the purchase of my car very quick and thorough. Krystina was also very helpful and followed up on every call to make sure I was notified on everything. I must say that they have a very friendly group of people there and would highly recommend my friends and family to purchase a car from there.

came in looking for a corolla the salesman Brian Wood was very patient with me and helped me get the best price he even brought the vehicle to my house for me he is a very nice young man would I would go to prestige Toyota again

I'm not normally one to write negative reviews, but after my horrible experience at Prestige Toyota's service center this past weekend, I feel obligated. I scheduled my regular maintenance appointment well in advance, confirmed my appointment via email with a coordinator and agreed to drop off my car in the "night drop". I was told that an appointment would be about 1.5 hours and received my email confirmation for 7AM. By 10:30AM, I decided to call the center to get an estimate when my car would be ready-- after being transferred 5 times, I was then told that since I dropped my car off with the "night drop" that it automatically is pushed to the end of the list and wouldn't be done until about 1PM. Isn't the point of a "night drop" so it's done first thing?? I mean, I had, according to my email, a 7AM appointment. I told the service rep that this was unacceptable. He told me that they were taking my car in now and should be done by 12.
Being incredibly inconvenienced by not having a car and needing a ride to the service center, I got there around 11:15AM. After being shuffled around to about 6 people to find out the status of my car-- someone finally decided to help me. The man I spoke with told me that I should have written that I wanted my car done first thing when I filled out my car drop envelope otherwise it is automatically at the end of the list. I told him that my email confirmations prove that the appointment should have been efficient and showed him that my original 9:30AM appointment was changed to 7AM when I switched to night drop. He told me that's impossible since they don't open until 7:30AM and kept asking me for "written proof"-- Um, last time I checked, an email is written proof.
Not only was the staff argumentative and non-apologetic, but they tried to convince me that this inconvenient situation was entirely my fault and that I need to wait for at least another hour. Since, at this point, an hour after I initially called, they STILL hadn't looked at my car, I decided I wanted my car back and left without the service being done.
My family has always been loyal Toyota customers and have been going to this service center for years-- I will NEVER recommend this service center and will be going elsewhere for any other service needs. I will never go anywhere where I am disrespected and treated poorly and the customer service in this center in unacceptable and inexcusable. I hope this review is brought to the proper attention and other customers don't get put in this horrible situation.

Bought a pre-own car from Rob. His expertise and professional were exceptional. He went above and beyond for me. I highly recommend going to Prestige Toyota

just left with my brand new toyota corolla se from prestige toyota ramsey! highly recommend going to Chris D Onofrio he was very friendly, enthusiastic and overall amazing! really cares about his customers and getting them into the car they want.

We purchased a RAV4 Hybrid from Prestige Toyota and couldn't be happier. Chris D. was super helpful and took the time to answer our numerous question. Chris also made everything from trading in our old car to getting the new car registered a smooth and easy process.

My husband and had a stress free car buying experience at Prestige Toyota in Ramsey NJ. From the time we walked in the door and were greeted by Dave Amisson through the final financing of our 2017 Rav4 XLE it was a low stress experience. Thanks To David, Rob and all the helpful folks at Prestige Toyota!

I purchased my 4Runner from Andy Eagle today. Such a great experience! Andy is the best to work with, he is knowledgeable, professional and ensures you know what is happening throughout the entire process. This is our third car we have purchased/leased from Andy and it will not be the last. If you are looking for a Toyota you have to go see Andy!

Our daughter recently leased a Toyota Corolla at Prestige Toyota. Jillian Delgado was the sales associate that we dealt with. She was very knowledge in the product and kept my daughters best interest in mind. She worked very hard to make sure that she was going to have a vehicle that was reliable. I have dealt with many sales associates in the past, I can say with out a doubt that Jillian was by far the most knowledgeable and respectable sales associate that I have dealt with to date. I would definitely recommend my friends and family to purchase their next vehicle through Prestige Toyota and ask that they deal with Ms. Delgado directly.

My family, friends and I have leased/purchased multiple cars from Prestige Toyota. Chris D'Onofrio made the experience easy for all of us. I recommend him to everyone.

Very helpful, very accommodating, very fairly priced, and very friendly!

My family and I are repeated customers to this dealership, but I will say this was probably our best and quickest trip here! I was expecting to wait 5-6 hours based on previous experiences with my family. But this time I was probably there for under 3. John Parra and Gabriel Bueno were very helpful throughout the entire process! John let me test drive the car (which we've never been offered to do before) and made sure that I was walking away with a car I wanted. Gabriel helped with the financing services and was very understanding since it was my first time buying on my own. John and Gabriel both were extremely patient with us and were definitely there to help!! They both answered any questions I had! Great customer service from both of them. They both spoke Spanish too so it was easier for my family to understand what was going on! There was a 3rd gentleman who helped us for a bit too, who was also very nice and understanding! Picked up my car today and I couldn't be happier!! Thank you, Toyota of Ramsey!!

A word of praise for one of your salespeople, Josephine Bachetti! On July 29, 2015 I had come into the showroom to look at the Toyota Corolla model that I had expressed some interest in. She assured me that I should sit and talk with her more so perhaps we could arrive at a price that was affordable for me and met my needs. This had been the first time that I had set foot into a car showroom in many years so the prospect was daunting to me, at first.

Meeting Ms. Bachetti was a pure delight! She was personable yet professional, showed a great knowledge and enthusiasm for the product she represented and most importantly, I felt she really wanted me to feel comfortable with the process of buying a new car and not feel pressured in anyway .and she did just that!

Ms. Bachetti has a very distinct style all her own. I sensed that she was not only interested in making the sale but she also wanted to support the reputation and good name of Toyota. I could see she held herself accountable for her own performance and had very high standards set for herself. She promised a lot in our initial meeting and delivered much more!

Having met her and having this experience of total satisfaction both in the process of buying a car and seeing there are car salespeople like Ms. Bachetti who in her own way made it quite pleasurable. It most certainly increased the likelihood of my returning to her for future purchases. I also would not hesitate to refer family and friends to her, as well. I suspect she will be part of your organization for quite some time!

It's been a year since I first purchased my 2015 Toyota Corolla. I've been back to the service department & dealership several times since then. The level of customer service by Josephine Bachetti, salesperson..Kevin Regan, & Jakub Soja, service advisors...continues to amaze me! I
had the opportunity to see them again throughout the year only to find the same warm, welcoming service I found the first time I walked into Prestige Toyota one year ago! Having that same feeling of being valued as a customer a year later is something only a well-trained, caring staff like you have in Ms. Bachetti, Mr. Regan & Mr. Soja is so rare & commendable!
My gratitude to Prestige Toyota & their extraordinary staff!

Deborah Cafaro
8/15/16

I was treated very well at Prestige Toyota. They fixed my headlight promptly, and the price was very reasonable. I would highly recommend this dealership to anyone.

Daniel was great. Tae made sure the numbers worked for what we needed.
Thanks guys.

I have purchased several cars at Prestige from Chris Donofrio. He is such a pleasure to work with. Easy to purchase and pick up. Thanks.

You can get a really good deal here, if you know how to deal with them.

Had multiple bad experiences at this service center. They are always short staffed on Saturdays. Last time I scheduled a drop off for 8am. I asked for it to be done by 12. Didn't receive a courtesy call to tell me it wasn't going to be done by noon. I had to follow up and then they couldn't tell me when they would be looking at it. Only that they were backed up and short staffed. I didn't get a call until 2pm about what needed to be done to my car. And wasn't able to pick my car up until right before they closed. Totally screwed up my Saturday.

My advice to you if you are going to drop it off on a Saturday schedule your appt for after 1 or 2pm. Otherwise your car will just be sitting there all day.

My family are long-time customers of Prestige Toyota. Every few years we come back in to see Chris D Onofrio and look forward to our interaction with him. He is professional, reliable, understanding, and has a really great sense of humor! We feel very comfortable working with him and trust him enough to refer our friends and family to him. We very recently leased a new vehicle from him and we left satisfied with the experience as always. See you again in a few months when our other lease is up

very impressed with our sales person, Breanna. Very knowledgeable and professional, and also very nice to deal with. Deal was fair, and happy with the car we got.

John Vaughan did an excellent job facilitating my purchase of a certified Toyota Land Cruiser. I m located in North Carolina, so John completed a test drive and inspected the vehicle to ensure it looked as good as the pictures (no scratches or dings!). The purchase transaction went very smooth. John also handled shipping. I received my car 48hours after sending the signed purchase agreement. The vehicle was better than described. I m extremely happy with the purchase and appreciate all John s help.

I had the pleasure of stopping by your dealership and was helped by John Vaughan. He immediately made me feel right at home as we took a test drive. He had a professional attitude and really knew the answers to all of my questions. When I decide to buy my next car I will be back to Prestige and will request John for my salesman. Nice job!

I had a great experience with the service team at Prestige Toyota in Ramsey. They preformed everything they promised and had my car ready before the agreed upon time. I recommend them to everyone that owns a Toyota.

The service was good but the prices are a bit steep.

After locating the vehicle I was looking for at Prestige, Rob Rago worked with me to make the transaction go smoothly. He was professional, knowledgeable and easy to work with. My vehicle was delivered on time as promised. The other team members, Joe Binetti and Joe Nanna, were also professional and very helpfull in making the entire process stress free. I would not hesitate to recommend this dealership.

I recently purchased my first Toyota at Prestige Toyota. Jillian is very friendly, knowledgeable, and professional. She has made me feel confident in my purchase. Jillian explained everything in complete detail and no questions went unanswered. She went above and beyond to help me get my first Toyota at the right price! Jillian has made this experience affordable and fun! Thank you Jillian for all of your help! I highly recommend Jillian to everyone for their next purchase!

Brian Wood was a joy to deal with. He made sure we left happy by going above and beyond to find us the car and price we needed. My experience at Prestige Toyota was pleasurable, quick, and stress free. Highly recommend.

I had the opportunity to buy a car at Prestige Toyota of Ramsey and I was impressed by the good and professional service, an exceptional attention, I was attended by Jhon Parra and not only was I happy and satisfied with his work but also grateful for the familiar and professional attention in every moment.

My Nissan Rogue lease was coming to an end I mentioned this to my cousin and he recommended Daniel Becerra at Prestige Toyota, we looked up the website, inventory and prices, after getting in touch with Daniel on the phone we told him which cars we were interested in and price range we set an appointment, although we live in Bronx NY we took the ride to Ramsey NJ, the facility is huge and they follow all COVID protocols social distancing, masks are all required there s hand sanitizer everywhere also plexiglass in all the desks. Daniel greeted us we chatted for quite a while he then took us around the huge lot to see the inventory and had the keys to the 3 vehicles we were interested in. He handed us the keys and we test drove all 3 We narrowed it down to a 2017 highlander limited in pearl white with every single option there is, we made a deal the same day he took care of everything including calling a nearby Nissan dealer to take back my lease return which he took care of driving it there himself. We proceed it to finance and Mario Calle took care of everything else,going over warranties and the packages that I included we signed the papers and Wednesday July 29,2020 we drove home the same day in a Toyota Highlander limited. Thank you guys

Another beautiful car in my life. I just bought a toyota highlander limited 2013 from prestige toyota and extremely happy on the purchase, It was a great deal from prestige toyota compared to other 4 dealers around I went. I was dealing with Luis Oliver he is an excellent sales person, very polite, calm, gentle and professionally well behaved.
He spend a lot time with us explained everything and helped to get the car with a great price. He never forced me or put me down in any situation and I liked dealing with such sales person. I strongly recommended this dealer and the agent Luis Olivier to anyone.
On top of all its a great car at that price!! am enjoying my driving.. good luck to others.

I just recently purchased a 2021 Toyota Venza from Prestige Toyota. I worked collectively with the internet sales manager Kristine and Sales Associate Rose. They were a tremendous resource and handled my sale with tremendous customer appreciation and honesty.

This dealership doesn t seem motivated to sell me a car.

I had to reach out to them first.

They don t return your calls.

It s been over a week and no movement with helping me buy a new car.

I called another dealership and was helped within a half hour.

I will definitely be coming back to these folks.. made it so easy and painless

I had a great buying experience at Prestige Toyota. A lot of other Toyota dealerships didn't have the trims of the car I wanted to test drive/compare, so already Prestige was "winning" when they had a variety of cars on their lot. I visited Prestige on a weekend, and I was connected with Andy Eagle. Andy made me feel at ease with my experience; I really appreciated that he didn't hover around me, which some salesmen tend to do. The car I wanted was very specific, but I left it in Andy's hands to find it, expecting not to get my hopes up for several weeks. Within a few days, he found "my car" at another dealership and personally retrieved it. Andy communicated with me daily on the status of my car, requirements and payments needed, and he even worked with my bank to speed up the process. I couldn't have asked for a better salesman to be on my side; I honestly felt like he cared about my buying experience and that he cared about customer service. I picked up the car the following weekend and I couldn't be happier. Thanks Andy and Prestige!

BUYERS BEWARE! DO NOT BUY USED CARS FROM THIS DEALER. My father bought a used 2016 Toyota Avalon on Friday 12/6/19 for $18,000. On Sunday 12/8/19 just 2 days later the blind spot monitor light came on. I've called them on Monday and told them about it and they told me they'll have to check with the Sales Manager to see if they would fix it. I was transferred to the Manager's line but nobody answered so I left a voicemail. Couple of days later and we still haven't got a call back, so I called in again and the manager answered and told me he would check on it and call me back. Couple more days later I still have not received any calls so I call him back again and this time he end up transferring me to a different Manager I believe his name is Eddie. Anyways he did not answer so I left him a voicemail. Couple of days later I still have not gotten any call backs so I called in again, and again and again. I've must of call over a dozen times and left half a dozen voicemails in a month's period and gotten no response. My father told me a couple of days earlier that the car was also burning a lot of engine oil. I was sick of calling the Sales department so I ended up calling the service department and made an appointment to come in today 1/8/2020 to have the car looked at for both the blind spot monitor and the large amount of oil consumption. Lenny from service was very nice and told me they'll diagnose the problem for free as long as they don't have to take the engine apart but whether or not they would cover the repairs that would still be upto the Sales Manager. Long story short, they would not take responsibility to make any repairs. My father just drove from Philadelphia to north Jersey and back, 4 hours round trip for nothing all because the Sales Manager Eddie (I believe) was unprofessional, never returned a call. Ignoring a customer's complaint is no way of solving any problems. Could of called and told me that they could not cover the repairs for my father's car and saved my father 4 hours of driving. Very disappointed with the services from the Sales Managers and I don't recommend buying any used cars here either.

I dealt w/ Chris D'Onofrio. I was dreading shopping for another vehicle until I went to this dealership. UNBELIEVABLE !!!! No pressure sale pitches were made during the entire time. I couldn't make up my mind which vehicle to purchase ( 4Runner vs. Tacoma) and asked to take the vehicles out multiple times. Chris never hesitated about getting the keys for other vehicles and never seemed put out by the amount of time he spent w/ me. The first time he asked me to produce ID (drivers license) was when I finally decided on the 4Runner. He was extremely knowledgeable about both vehicle models and very courteous the entire time. This was the BEST experience I ever had purchasing a vehicle !!
Thank you Chris !!

I have bought a lot of cars over the past 50 years but my experience at Prestige was probably the best. My salesperson, Rob Rago, was very up front and was able to get me the best trade value along with the best pricing compared to the other dealers I contacted. I have to say that the dealership is spotless including the bathroom which is a reflection of management. I know that sounds odd but it is often the little details that matter with impressions formed. They had the car I wanted with the package I wanted and I was able to drive home that day. There was a small issue that they offered me money to compensate and honored their promise. I dealt with low ball offers and bait and switch tactics at some of the other dealers but this was totally above board. And, dealing with Rob, was a pleasure. I HIGHLY recommend Prestige Toyota especially Rob.

excellent, everyone was helpfull, even days after the sale.. returning my call with questions promptly

Fantastic customer service! Went in for my 5000 mile check up, was greeted immediately and taken care of in minutes, very organized, friendly. The facility (service department) was extremely clean and the reps of this department are a fine tuned machine...... I was even escorted to the exit, great experience.

I want to thank Mr. Carlos for his attention and dedication to his clients I felt very good with the explanations that were informed me and of each detail as well as thank the Dealer Prestige Toyota Of Ramsey for keeping every detail of their facilities in order creating an environment comfortable and safe for your Clients
Thank you

terriblel service. wasted my time. did not answer calls. promised to call, said she would email. Nothing.

Carlos was great everything was great. When I was signing paperwork, they tried to slip a fast one on me and charge me $895 for nitrogen inflated tires. They never told me, I just saw it when I was reviewing all of the charges. Luckily I caught it and had it taken off. Would have been nice if they had asked me before throwing it on there and trying to charge me for it.

I had the pleasure of working with Tony Arteaga when searching for a new car. He was great. He explained everything in terms I understood, he was honest and since the purchase, has been following up with me to make sure I m happy. I definitely recommend you stopping by and asking for Tony in your search for a new car.

The employees, from the front desk and the phone, to the sales team of Jeff and Carlos, were wonderful people. Courteous, professional, and friendly. Stopped in to look at a used VW for my son. 147,000 miles, been on their lot for 2 months. Drove it, liked it, came back the next day to have my son look at it and start the process. Carlos began pleasant negotiations, countered my offer, received another. Both amicably agreed on a number and he left to seek approval from "the wizard in the back room". Upon returning, Carlos states the price listed is the price and they can not move from that. What was the point of those negotiations? A non-Toyota vehicle taking up room on their lot for 2 months and they cant move one dollar off their advertised price? This was immediately after asking me what I did for a living. I wonder if that had something to do with it? Hmm

Tried to get my tire fixed here on my forerunner. They wanted 500$ claiming there was sometthing wrong with the sensor. The tire was worth 300$, so i said leave it. I took the tire to morristown toyota and they fixxed it for $12.

The next week I bought a new car somewhere else!

This place is not to be trusted.

I recently purchased a preowned Toyota Highlander, I was greeted immediately by Mohamed one of the sales guys, Immediately made me feel comfortable and relaxed about taking care of my purchase, From start to finish everything was very open and honest, The whole staff are a bunch of professionals, the Finance manager his name is OC couldn t of been a nice a guy knew my situation and gave me a great deal and great advice, We shared some personal things and had a few laughs at the same time I strongly recommend this dealership to anybody who is buying a preowned or new vehicle, Thank you again to everybody who made my experience a memorable one I m very happy with the vehicle and my whole process you guys are great

I Bought my car in 2011 with the help of Maurice Johnson. i must say that without his help i don't think i would have found my car. this was my first car so you can imagine how nervous i was, but Maurice made the whole process so much easier and made me feel very comfortable. Thinking about upgrading my car in the next year and will definitely be looking for Maurice Johnson.

I have very bad experience with this dealer ,i bought a car for them and they sold me a warranty I didn't even use it after 2 years i was in need to fix my car ,i found out that i have to towing my car to them 38 miles because the car have to be fixed at them shop .
so i had to fix my car place else and pay out of my pocket $350 to fixed
the towing to them shop was going to cost me $250 .
so i was calling them to speak with someone in finance over 25 times
i did left over thin 25 voice message and no one come back to me to proceed with this warranty cancellations.
i do advice each one of you stay away with those ppl they sell you the car and run away .

I had found a Corolla that I was mildly interested in online and called in to get a closer look at it a couple of days in advance. I asked the dealership to please let me know if the car was sold before I got there as to not waste the trip, and they agreed to do so. I went to a different Toyota dealership on the same day and had asked them to do the same thing. The different dealership called me and told me that the car was still there but when I got there it turned out the car had been sold a few days earlier. Prestige, on the other hand, called me up that morning and said, and I quote, "Unfortunately the car was sold as of 15 minutes ago, but we do have other cars that are similar so if you are still interested you are more than welcome to come in and look at them." After searching for used cars from dealerships for months now, this was the first time that anybody had taken the time to let me know that the car I was specifically coming in to see was no longer in the dealership. Often I would come in the same day I found it and it would be gone, but Steve, one of the managers here, took the time to call me and let me know. I decided to go anyway and look at the cars they had and Steve came out personally to greet me. He introduced me to Tyrone who spend three painstaking (for him) hours looking at cars and trying to match what I wanted. When I found a car I was interested, both Tyrone and Steve sat down with me to negotiate a price that I would be happy with. I have never *ever* met with a dealership that was so invested in meeting my expectations with a vehicle. When I expressed doubts about a car Tyrone went through the Carfax with me on each car and went through the work they did on it when they received it piece by piece, covering every detail so I knew exactly what I was getting. We did this before I took the car out for a test drive. While we were driving, Tyrone would mention, "You'll notice the car doesn't make (this specific noise) which we mentioned was a problem with it when we first received it." As far as dealerships go, Prestige is a first class place where they actually work WITH you and FOR you instead of trying to swindle you into a purchase right away. At Prestige you know exactly what you are getting. I would recommend it to anyone.

We have been loyal, repeat customers of Prestige Lexus & Toyota for years now. We love everyone in every department and are so impressed with how professional they are!
Today 4/13/21- we worked with Blake the manager in the Lease returns department and he made my first lease return experience super easy and super pleasant.
He was extremely professional, supportive, attentive to my needs and provided me with additional information to make the process seamless and effortless. The vehicle was in his possession within an hour of us talking and processed and I didn't even have to leave my home! My family and I will remain loyal customers!! Thank you!!

Victoria was a great salesperson to work with! Responsive to my car shopping questions and the entire experience was comfortable and swift!

Brian wood helped us get a 2016 highlander and this was probably the smoothest process ever. He was extremely friendly and explained everything very clear would definitely come back to him.

Having bought and leased many vehicles in my day, It is rare to come across a sincere and straight shooting car salesman. Rob made the experience effortless, fair, smooth and fast! Great salesman.

Service was good as always. Poor Greeting from the assigned woman who handled my issue. She said you were here already why are you back?
Tire pressure was the issue and low pressure light. All she needed to say was. Hello how can I help you.

Just purchased a Toyota Camry LX from Prestige. The whole experience was flawless. Got the price we wanted for new car and trade-in. Our salesman was Ben Zimmer. He is totally low keyed and no pressure. The whole experience which can be horrific was almost pleasurable. I would definitely return to this dealership again and I hope that Ben is still there.

Great product, staff(especially Andre) excellent service department

Excellent and very professional personnel, especially Robert Roque who was able to navigate without complications, through the process of trading my vehicle. They did everything possible to make it possible.
Keep up the good work!!

Sales associate Brian Wood did an excellent job! Very happy with my experience purchasing.

I had a great time buying my first truck here! Brian helped me find the perfect truck for a great deal, and made the experience hassle free, fun and very simple. I would definitely recommend this place!

These guys were great! Gabriel Bueno and Paul Park were very efficient and patient with us. Explained everything in the car and all the finance information. I m very happy with the outcome. I highly recommend them.

I have had a terrific experience with the entire process. From my first call until my car was finished. Was weary about car dealerships in general. But after calling Gabi, it all changed. He followed the process of my repairs through to the end. Along with setting up the appointment to a loaner vehicle. It was all in all a tremendous experience working with Gabi.
Gabi has extensive knowledge of work being performed and how it works. He explained everything to me. Without dealing with Gabi, I'm unsure if I would have ever went up to this dealership. He was not pushy and he was polite, honest and extremely knowledgeable.
Thank you very much for the enjoyable opportunity I encountered at Prestige Toyota.

I would like to say this is probably the worst experience ever! I ordered a new side mirror that came in yesterday, when I received the mirror it was faulty and broken. I brought my car in today to check minor electric issues I am having and to also return their broken mirror that I ordered and paid for. I took my car in at 7 am and at 1 pm I called in to get an update on my car and I was told I would be receiving a call back. Is it a shocker that I didn't ?.... I called back and I was told that my car has not BEEN LOOKED AT and they will "take a look on Monday"! So you're telling me 5 hours later and no one has taken a look at my car and you couldn't even give me an update when I CALLED. They also couldn't give me a rental because they don't have any on site.. as if it's my problem. Horrible customer service, I wouldn't recommend to go there at all!

Really thank you so much for helping me to buy My new truck it was fast and very helpful and special thank to Sam Ghabour and Aaron Geib they were working hard to help me find a good car with the best deal. I really appreciate their help.,

Absolutely awful experience at Prestige Toyota. I was in an accident and my car was totaled. I tried to replace my 2011 Camry with another lo mileage 2011 Camry. When I picked the car up I only made it ten miles before the cabin filled up with smoke and I had to open the windows due to the terrible smell of anti freeze burning off the engine. The car was a lemon and could not even get me home so I returned it immediately. First they told me there was no problem. Then they tried to strong arm me with legal threats. I am really angry about their attempt to sell me a dangerous defective vehicle. The good news is I cancelled my check before they could cash it. BTW this was my fourth Camry purchase at this dealership and they tried to take advantage of my accident and the fact that I really needed a car. I am coughing and sick from being choked by antifreeze fumes. And I lost $500 deposit and $200 in new car rental fees. I have to sue Prestige Toyota to get my money back. I could have been killed due to the negligence of Prestige Toyota selling me a dangerous defective vehicle and refusing to service it.

I wholeheartedly recommend you check out Prestige Toyota when looking for your next car. From the moment I walked in, I knew this was the staff I wanted to deal with. They were courteous and kind, as well as knowledgeable about their inventory. We told them what we were looking for and they delivered, without having to haggle or go back and forth on what we needed. It was the fastest and easiest experience I've ever had when buying a car, and I could not be happier. If you are in the market for a new or Used Toyota, go see Clarence at Prestige Toyota. You will not be disappointed!!

Would highly recommend Prestige Toyota! Great fast experience and I'm in love with my new truck!

Outstanding job by Christopher D Onofrio on leasing a new Highlander for us. Extremely knowledgeable and a pleasure to work with. Highly recommend the entire Toyota team in Ramsey.

Shopping for a RAV 4 Prime XSE, and this dealership wanted to charge a $5000 markup fee. RIDICULOUS. I found another Toyota dealership (Interstate Toyota) at Airmont, NY that had stock and same color and DIDN'T charge a markup fee. Avoid this dealership.

Since buying my car at Prestige five years ago I have brought it back there for every service visit it has needed -- which haven't been many! Every single visit has been a pleasure -- from the greeting I receive pulling into the service area to getting back into my shiny, vacuumed car to go go back home. Each memeber of the staff has treated me with professionalism and kindness. The waiting area is clean, comfortable and welcoming with complimentary beverages. My car has always been serviced quickly and for very reasonable costs. One time I needed body work done to repair a dent in one of my doors and while many of my friends warned that "the dealer is always more expensive", in this case the quote was very competitive and I had the work done at Toyota with the added confidence of knowing the work was being completed to Toyota standards with Toyota quality products. I would highly recommend this dealership and this Service Department to anyone interested in Toyota.