We've had several problems with Prestige Toyota in...

We've had several problems with Prestige Toyota in connection with two cars we bought and had serviced there. First, we bought a "Prestige Certified" pre-owned Corolla, and after installing a remote starter, cruise control, and new tires at our own expense, it became apparent that the car had so many serious, hidden problems (bad ignition coil, persistent cylinder misfire codes, bad mass airflow sensor, then finally a broken EVAP box with an estimated cost of almost $4,000 to fix). We traded it in for a newer RAV4 within 4 months. We wonder how the car passed the rigorous inspection that was supposed to have been done as part of the Prestige Certification.

With the second car, the RAV4, the Prestige Toyota service department installed a remote starter before we took the car home, and the installer left black electrical tape all around the ignition, covering the ring of light that illuminates the keyhole. When we questioned it, they said it was necessary in order to make the remote work properly and they did it as neatly as possible. We took it down the street to Model Electronics, and they were so bothered by how badly it was done, they fixed it for free, so now we have the ignition light back and no more ugly electrical tape (thank you Model Electronics!). We can see a small space between the ignition switch and steering column cover, so it looks like the installer used the electrical tape to hide his sloppy work.

Also, since the RAV4 is "Toyota Certified," it came with the 2-year "ToyotaCare Maintenance" plan. When we scheduled our first service, they told us they had no record of the car being covered under a maintenance plan, and it took two days of back-and-forth with the dealership to get it straightened out. Then when we had the service, they didn't rotate the tires. When we realized and questioned it several weeks later, they claimed tire rotation wasn't included, even though it's listed as one of the 4 basic services covered under their maintenance plan on their website (I had to send them a link). Then we had to make another trip back for that.

Prestige Toyota Service does not seem to care about its customers or the quality of its work. Stuff happens, but we've owned Hondas for over 20 years and never had recurring problems like these. We won't be buying Toyota again.