*Read below for updates.

*Read below for updates.

First impression:

Great selection of cars, the support staff was friendly and cordial upon arrival, beautiful showroom. We felt very welcomed and we were attended to right away. We test drove a used vehicle but ended up purchasing a new vehicle instead. Our sales representative, Kelly, was fantastic. Let me tell you--she was the ONLY reason why we stuck it out with, Prestige Toyota. To the owner/management: Kelly should receive a raise or a bonus. She truly exemplifies quality customer service.

Final Impression, the soup, and nuts:

A) If a dollar came off the sales price for every minute this dealership took to actually sell us our car...they'd owe us money out the door;

B) It appears attention to detail was not covered in general training--but that's okay, that's what computers are for right? No, no, THE computer said so. YOUR arithmetic/corrections are incorrect...(a summation of the back and forth that ensued w/ the finance dept. It was exhausting). We had two estimates drawn up and of course the final itemization. Each estimate (and even the final itemization) were calculated differently with the final amount equaling the correct total. Even though the total was correct--it left an air of impropriety even though there was none really to be had;

C) The dealership is allergic to providing customer copies but if you ask three or four times that should cure it (again, finance dept.) ;

D) The cars sell themselves, they had a HUGE selection, they even have a second lot with more cars in storage in Nyack . Even if they don't have something on site they can find what you are looking for. Toyotas generally are good products--hence, why we put up with line items, A-C.

In conclusion, it's a car dealership. You will always feel a little dirty walking out. But, the salesperson's bubbly attitude and the unlimited cappuccino will give you the strength to press on (Note: they do have water for you to rehydrate).

Would we go back?

Perhaps, for the right deal. But not without reservation. We'd need to be prepared for the long haul. Supplies needed: a good book, food, a tent, and some sleeping bags.

When the customers in front of you order delivery for their family--you feel like a FOOL for walking in so ill prepared.

To all those considering Prestige--I say give them a go. Ask for Kelly, she will make the process palatable. I'm not exactly giving a glowing recommendation, but I am giving a reserved yet honest one. Cars are pretty much the same wherever you go. In my opinion service makes or breaks final impressions and willingness to refer. That said, you might find the right deal for you and your family here so, I say, why not?

God speed.

---

Update: Within 10 minutes of this post; we realize the title was made out to the wrong person. I don't know how this much paperwork can be wrong. However, they seem very eager to remedy the situation. Now we wait.

*Update to the update: Title issue was remedied within the hour. I have to say that Prestige has been consistent in their quick response to the mistakes that have popped up along the way. I suppose this is the silver lining?
---
6/30/2017
**Final update: This post originally had three stars. But, in all honesty Prestige has earned itself two. We finally got the plates and registration. Upon arrival a $189 mystery charge was due--there was no description or itemization for the charge whatsoever. Everything was paid in full when Joe the finance manager drafted & processed the paperwork. After calling around for awhile, the service department couldn't figure out why the charge was there. Eventually, the mystery fee was waived, the plates were installed & the car was washed. Yay? I guess. . .

Final thoughts: if you decide to go; proceed w/caution.
Final impression: Not great. But not completely terrible...But, it really wasn't the best experience. We probably won't be back.