It's hard for me to rate Prestige Toyota as my com...

It's hard for me to rate Prestige Toyota as my comparisons are Prestige Mini and Prestige BMW, both under the same management, but tailoring to a different segment. Though I don't expect Toyota to offer the same level of service as either other brand, I believe there are some things that they could offer to make the experience better.

I'm looking mostly at their service department, as the majority of our interactions have been with them. First off, they do not offer complimentary loaners, which I can understand at their volume, though the other two brands do, and it makes a huge difference. Rather than my only interaction being with the rep and taking off for the rest of the day, experiencing a different (usually more uptrim model) that usually makes me consider the model or at least some options in the next car we have, we have to entertain ourselves in their waiting area, the ante-room of Hades, for typically 2 hours. Also, why does an oil change on the most popular car in the country take 2 hours?

The waiting room itself is fine. They have a tv, free wifi, coffee and vending machines and is kept fairly clean. The problem comes when you need to be in the same room as the other customers for a prolonged period of time. Get ready to learn way too many personal details about people oblivious to how loudly they talk on their phone. Also children with sticky fingers touching you.

The reps are all fine, and keep from being hostile, but clearly don't go out of their way to make any sort of impression. You are clearly just a number here and they want to get rid of you as fast as possible.

Compared to other Toyota dealerships, this is very good. But since I've seen what their other dealerships are capable of, I am not impressed. We're definitely done with the Toyota experience now, and will be sticking to the non-entry level makes, though I realize this is not a practical choice for many people. You definitely get what you pay for.