I bought my Prius there a year ago. Decent deal o...

I bought my Prius there a year ago. Decent deal on a leftover. After receiving a reminder letter that it was time for service, I called the Prestige Service dept to get an appointment. After voice menu, one transfer and several minutes of horrid hold "music", the woman who picked up wouldn't give me an appointment without a VIN# ("in case my car had been recalled", she explained). Wut? Really?? After a moment of uncomfortable silence, she told me to call back when I had the appropriate information. So I called Glen Toyota instead. Their only question was "when do you want to come in?" Glen appreciated the referral.