Lou Fusz Toyota Review

I was very pleased with my first maintenance appointment for my RAV4. Warren was polite, organized, and the service was very fast. I also loved the complimentary wash!

After 16 years with her mini-van, my wife finally bought a new car, a Toyota Highlander from Lou Fusz Toyota. Our salesman, Tom Koch, was exactly the kind of salesman we needed - low-key, helpful, and knowledgeable (and if he didn't know the answer the one of our questions, he went and found someone who did know). With help from Eric and Mark, the whole process went really well. Kudos to the staff. And my wife loves the car (almost as much as I do).

Mark Kleve my sales agent was very helpful and friendly through my truck buying experience. He went out of his way to make sure my truck was cleaned and ready for delivery. Negotiations was easy, they even reminded me that I had Lou Fusz rewards coming to me witch lowered my price on the deal. Sales manager came out to thank me for the deal, he was very helpful also. The hole staff at Lou Fusz was very pleasant to work with, I thank them all and would recommend them to everyone. My experience was AAA+++ Thank you Richard Dooley

Great experience, friendly and professional treatment, helped me chose the right car model to purchase for the right price

Greatly appreciate the customer service from Scott and the complimentary pickup/drop off. Thank you.

I ve had several vehicles that I bring to Lou Fusz Toyota for servicing and have always had a great experience. Warren is great!

The service advisor was very helpful. I had questions and he answered them and checked everything I questioned.

I was very pleased with my experience with Lou Fusz Toyota. We had done a lot of online and phone research before my parents went and actually looked at our top 3 cars. My parents had actually seen the cars multiple times before I was able to go and see/drive the cars. I was very torn as to which car I wanted...they were all very comparable...but chose the Prius C2 based on the exceptional gas mileage and the aftercare package. And beyond the car itself our salesman, Shane, was phenomenal! I can't say enough about how well he served us as well as seemed genuinely interested in us and in helping us make a decision that was the best for me.

Have a 2008 FJ Cruiser that unexpectedly blew a transmission. My service rep, Warren Hamilton, did a great job explaining the process and getting the warranty info wrapped up. Super nice guy who gets it done.

Cody Cox was extremely helpful & very knowledgeable about the vehicle. He made the buying process very simple. Would definitely return when I need to purchase another vehicle.

We had a very positive experience at Lou Fusz on Friday. After Jim Donohue called me upon seeing my interest on the Internet, we made an appointment for me to come in. I had a certificate of savings and he didn't hesitate to honor it and give me a good price without a lot of haggling (which my husband hates more than anything). Besides Jim, Jimmy helped me learn about the radio (I knew most of the other "stuff" because this is the third Camry I have purchased). I'm sure the crew in back were "thrilled" to be getting the car ready for us late on Friday, but they did a superb job. We won't hesitate to deal with Jim and the Lou Fusz dealership in the future.

I was having trouble starting my car on a Saturday morning. Mindy fitted me into the schedule and they fixed the problem. The quick service saved me a lot of trouble.

Scott Christensen made my new car buying experience great! I would highly recommend going to him when buying your next car.

I am so happy that I chose Lou Fusz to help me with my first brand new car purchase! Scott was my sales guy. He first spent a half hour on the phone with me while I asked him a ton of questions. I liked him right off the bat. I made an appointment with him later that afternoon to look at a car. In the meantime, I had called around to other dealerships to get different prices on the car I was interested in. It didn't take long for me to realize that I had picked the right place to make my purchase. All the other guys I had talked to on the phone from different places seemed hurried, seemed like they didn't want to talk to me and some of them wouldn't even give me prices over the phone. I loved the service here! After we sealed the deal, Scott showed me how to use all of my new features and basically how to operate my new Scion. I love Lou Fusz and I love my new car!

Joe Gustafson was excellent to work with .... made the selection of our Camry an easy adventure. He did a great job familiarizing us with the options ,etc. Can't say I was overly thrilled with the financial consultant [no financing involved]....took 2 hours to get into his office - even though we called ahead for an appointment. Hoping to expedite the process, we immediately informed him that we did not desire to purchase any of the 'extras' he would offer. He said he was 'required' to share them with us....then seemed miffed when we turned them all down. 5 stars for the salesman, 2 stars for everything else.

Jim Donohue was great to work with on our very first car purchase. The team at Lou Fusz takes the time to answer all your questions...even the silly ones. We are very happy with our new Tacoma- no buyer's remorse here!

I was stunned at how efficiently my first new car check up was handled at Lou Fusz's Toyota Service Dept. It took about 30 minutes. Everyone was very pleasant.There was also a clean, safe place to sit and relax while I waited.

Lou Fusz did a wonderful job servicing my car. Keep up the great work! Thanks

We had a very positive experience at Lou Fusz on Friday. After Jim Donohue called me upon seeing my interest on the Internet, we made an appointment for me to come in. I had a certificate of savings and he didn't hesitate to honor it and give me a good price without a lot of haggling (which my husband hates more than anything). Besides Jim, Jimmy helped me learn about the radio (I knew most of the other "stuff" because this is the third Camry I have purchased). I'm sure the crew in back were "thrilled" to be getting the car ready for us late on Friday, but they did a superb job. We won't hesitate to deal with Jim and the Lou Fusz dealership in the future.

Had a great experience with John and Joe these guys are awesome and very professional. And I couldn t be any happier with the car and the experience. Thank you for everything

Mindy was my service advisor and she was great! She informed me of other issues that were detected with my vehicle that I should address. Thanks Mindy for a great service experience!

This was my first time leasing a car, and what an awesome experience it was at Lou Fusz Toyota!! Tom Koch was my salesman and he made the experience easy and enjoyable. I had my new car in only a couple hours (would have been less if I didn't have to run home first). I definitely recommend leasing or buying from Lou Fusz; and, ask for Tom!!

Purchased my first Toyota, a Tundra, from Lou Fusz almost 3 years ago. Very happy with the truck and service dept. I would recommend this dealership to everyone!!!! I make my scheduled service appointments on-line with Mike, my Service manager from Day 1, and know that it will be handled professionally and am usually out within an hour.

I do not say this lightly, but Lou Fusz service provided a truly outstanding experience. They went well beyond my expectations when replacing a wheel on my car. The experience was smooth and I would highly recommend their service department to anyone.

My experience: brought my car in to replace a damaged wheel. They thought they had the part, but when it turned out that they didn't, they offered to pick my car up (30 miles away), bring it to the shop, have the work done, and drive it back. This happened and went off without a hitch. Hats off to Jimi Dieringer for making me a fan of Lou Fusz.

I had the pleasure of working with Chelsea Darrow and Dave Koob. I have got to tell you that this was the best buying experience I have ever had! No BS at all. Made me feel welcome and comfortable, no high pressure sales, just wanted to make the deal for me easy, simple and to give me the best possible guest service that they could. I am now a committed customer to Lou Fusz and their team! Thanks again for making my experience a GREAT One! Mark S.

The power was out when I went by, but they were still quick and very friendly. Much appreciated!

I had a great buying experience with Jim Donahue. He went out of his way to help me when I needed extra assistance. Nathan was also very helpful. I appreciate the efforts of both of these individuals.

As always, Scott Gryzmala and his associates took great care of my XB. They've earned my trust over seven years I've owned the vehicle, keeping it in great operating condition. See ya next time!

We had a great experience with Lou Fusz. Scott Christenson was patient and helpful.

Good place to buy a car. And a bad place to service your car. Those service departments guys are awful. They wanna charge me twice a car that they didn't even fix the issue. Who does that?

As always, I had a good experience getting my car serviced. Service rep Mindy was kind and professional. I appreciated her, as well as knowing that my car was getting quality service.

Service was great, Matt Ciuffa got us a great deal, exactly what we were looking for

Daniel Burrows was very helpful, i never felt pressured,it was a good visit

I had great experience there. I feel the place is very reliable, efficient, and trust-worthy. I have worked with Mike and Warren at the service department and I found both of them to be very helpful. Highly recommended.

Great shopping experience this week at Lou Fusz Toyota. I needed a new car in a short period of time and was ready to buy that day. My salesman Mark Kleve made sure he stayed with me for hours to make sure the car I was picking was not only the car I wanted today, but the car I was, in his words, "going to feel great about owning for the lifetime of the vehicle."
Mark was patient, informative, and able to make me feel not only happy, but confident that I had made the right decision and was shopping with a company that was honest and stood behind it's product.
Kudos as well to Scott the sales manager who worked me a deal I could live with as well as your finance man, who got me in and out so fast I'm afraid I forgot his name!
Keep up the great work! Now I know why my friends and co-workers said, "get on over to Fusz!"

Regards,
Brian J. Rolf
Proud New Camry Owner

First of all, the time quoted was an hour and a half. The total time it took Lou Fusz to finish the work was two hours and 35 minutes and they did not even have my car pulled up. I was an hour late to a doctor s appointment for my daughter. Then, I was not told up front how much I would pay for each service and given a total. Then, after this bad experience the manager of the service department called and argued instead of apologizing. He took a chipper and self justifying tone.

Service manager Mindy was attentive and efficient. My overall experience at Lou Fusz Toyota has been a good one.

Scott Christensen was a big help and a great resource for us, and met with us on multiple occasions over a two month period while we were considering our options. He was not overly aggressive at following up, unlike other dealers, and we were very happy to go back to him when we finally made up our minds. We would highly recommend visiting with Scott.

Brandon gave us a no hassle easy buying experience from start to finish! Very happy with price on new car and trade allowance! Thank you!

Warren Hamilton & the Lou Fusz Toyota Team provided a painlessly pleasant service visit!

Shelby Parker came and picked up my car with a mask, Lysol, and plastic covers during COVID-19. They always do a great job with the service, and they keep me informed on the state of my car. Toyotas last forever. If this one ever conks out, I will be buying another one here. Thanks, Shelby!!

Had a great experience at this dealership buying a car everything went smoothly whole team was great especially Roger Heffernan he was a great salesman and overall honest and good human being. Thank you Roger .

We've been Lou Fusz customers for years, we wouldn t think of going to any other dealer. Everyone from sales to service are always friendly and happy to help us! Travis was our contact person this time - great experience as usual.

My wife and I had a fantastic experience! Our sales person, Eric Gustafson, was very knowledgeable and professional. He did an excellent job keeping us informed and following-up with us.

Don't even trade your car here. They talk about guaranteed KBB cash offer and then completely low ball you. It is a waste of time. The sales agents and managers there have no idea how to value a car. There are other dealers in the area I am sure appreciate your business. I took my car elsewhere and got almost 2k more for my trade-in. Avoid this dealership if you can!!!

Mr.George Hobbs was our sales representative, He was very welcoming ,polite and friendly to us to explain stuff about the vehicle and had a comfortable purchase with him .
he made things clear and easy for us to understand and was very helpful in finishing the deal .
whenever we asked him ton of doubts and questions, he never hesitated to answer our concerns with a smile on his face .
thank you so much Mr.Hobbs .
from
Sreevishnu :)

I was very pleased with my experience at Lou Fusz Toyota.
I have never bought a car from a dealership before and my sales person Joe Gustafson was wonderful to work with. He made my experience very pleasant and made me want to come back and have other services done on my car. When I first got my car the next day I noticed a line in my windsheild, I called Joe and he made sure it was taken care of. That kind of customer service really made me feel appreciated and that my purchase meant something to someone. This past Friday I took my Prius in for its first oil change and the customer service was very inviting. Warren Hamilton was my service tech my car was taken care of in a timely manner and my floors were even vacuumed which was a sweet surprise. Because of my experience with Lou Fusz Toyota I have referred friends and I plan to be a repeat customer.

Worked with Rick Summerfield to purchase a vehicle for my daughter. He was very easy to work with. He was patient while we took care of some business before the deal could be completed. He made sure to get a fair trade value for our vehicle and I would definitely come back to work with him.

Wonderful people and customer service. Went in for maintenance on my car, and walked out having traded it in for a new car. They were friendly, efficient, and helped answer any and all concerns that I had!

Service department is great. My service appointment was right on time. The waiting room is very clean, has multiple TV's, coffee, vending, and plenty of spaces plug in your devices. AND, the free wifi was actually fast. Had no issues waiting here for my car to get oil changed and tires rotated. I think my vehicle was actually washed post servicing. I will continue getting all my servicing at this location based on my recent experience. Thanks again!

Toyota has built the two most dependable and longest lasting cars I have ever owned. My experiences with the service department at Lou Fusz were always professional and efficient so I gave them the first chance when I decided to purchase a new Toyota. They are a well managed organization and I received the same honest, thorough and relaxed professionalism throughout the sales process with Brian Williams. P.S. if you are just looking for repairs and not purchase,Warren Hamilton in the service department has always done a great job for me.

I spent the last 3 months researching crossover SUVs. After 2 months I was able to narrow down my search to 3 models. Obviously the winner was the RAV4. Lou Fusz was not my first stop when looking for RAV4's, but it was my last. After talking to Todd Sterling I felt at ease about buying a car from Lou Fusz. I bought my brand new RAV4 on June 28th. This was my first brand new car and first time buying a car at a dealer, and I could not of asked for a better experience.

I came in to get a new car and John Sanchez took car of me. Nobody was too pushy and he just helped guide me into what was the right car for me. They worked well with getting me the right pricing for my budget. I've never had a Toyota before and I love it!! Everyone there was super nice!

Great, service and staff. Dave Koob was wonderful. We will return

Ryan was fantastic as a service agent. So personable and helpful. Also, you all are doing a wonderful job with Social Distancing/Masks, etc. Well done. The part I needed for my dash display was entirely too expensive though ($2,300). I will look elsewhere to have the work done.

Wow! I could not have been more impressed with Lou Fusz Collision. My 2013 Scion FR-S sustained hail damage in Colorado last month and I heard good things about this collision center so I came here first. Jeff Venetis, the manager of the collision center, was superb. I met Jeff on the first day I brought the car in for an estimate. He met with me right away, pulled my car into the garage and had one of his technicians evaluate the damage and come up with an estimate. I made an appointment and dropped the car off a few days later.

My vehicle was in the shop for almost a week and a half. During that time, they replaced and repainted the hood, and did PDR for the hail damage to the roof, trunk, and fenders. I also had them do an extra job for me of replacing the front bumper cover due to an unrelated accident. Jeff was there the morning I picked it up to look it over and make sure I was happy. It looked great! I was thrilled.

A few days later, I noticed a small gap between the bumper cover and the left headlight. It looked like it needed to be pushed in further in order to fit just under the headlight. I gave Jeff a call and he did not hesitate to offer to take a look. This morning I took the car in and he pulled the car into the garage right away. He and one of his technicians took a look and ended up repositioning the left headlight that was apparently pointed downward and needed to be adjusted in order for the front bumper cover to fit appropriately. This whole process took less than 15 minutes. Jeff made this entire experience a lot less stressful and was wonderful to work with. This whole thing could have been a huge hassle, but he made it quick and painless. I appreciate his professionalism, kindness, and fantastic customer service. I hope I won't need a collision center again anytime soon, but if I do I will be back to Lou Fusz!

We were shopping for a new Toyota Sienna van. The dealer had more than 25 on the lot with a variety of models, colors and options. The salespeople were friendly and not pushy. It was a pleasant experience, overall.

I purchased a 2017 Toyota Highlander from Lou Fusz in Kirkwood April 13, 2017. Brian Williams, the salesman, was very helpful in getting the Highlander with the options I wanted. When I went to get the Highlander after it had been delivered to the dealership, Brian spent time with me explaining some of the electronic features which are new to me, and I'm sure if I need a "refresher" course, he will make time to help me.

Great dealership when it comes to buying and servicing your Toyota. If you want to buy a car - work with Nancy - she is patient, willing to help, knowledgeable and fair. Shout out to Mindy for helping me with Service few times.

Buying my first car should have been a difficult experience filled with anxiety, but that was not the case. Working with Frankie Jones at Lou Fusz Toyota made the experience easy and comfortable. I would definitely go there and work with Frankie again!

Matt Ciuffa was a pleasure to work with. He was up front and stuck to his word. The communications were great. The staff was very accommodating to me and my family. I would highly recommend Matt to anyone looking for a car, in fact we have him looking for another car we may be purchasing. Matt stuck to his word on our trade in and made the process a pleasure. Thanks again Matt.

George Hobbs came through with a great car for me to lease. My whole family has now got cars from Lou Fusz Toyota. I appreciate the friendly service. Thanks!

I traveled to St. Louis from Columbia to buy a car from Lou Fusz Toyota, and I would absolutely do it again! Everyone I worked with--from the online used car team to the finance department--was fantastic. Chelsea Darrow responded to my online inquiry within minutes with a call and follow-up text. From there I exchanged emails with Chelsea, Shelby Parker and Sarah Monroy from the online sales team who helped me get my test drive set up and got me in touch with my salesperson, Jeff Strum. Jeff was so nice and very patient. He answered all of my questions and worked with me to get me pre-approved for financing on a tight timeline. Once I arrived at the dealership, I went for a spin in my soon-to-be car with Matt Ciuffa. Again, another great experience with a genuinely kind and helpful staff-member. The paperwork part of the deal was painless! Totally a surprise. Anthony Crawford was the in-house Allstate rep and he was very quick about checking my insurance and following up with a quote. Finally, I sat down with Tracy Floyd to sign paperwork and decide on additional warranties. I never felt pressured or uncomfortable, and walked out confident. Plus, I ended up getting a better APR than my local bank! Tracy was very transparent and great about answering my questions.

The gist: Fantastic, trustworthy, kind people here. Couldn't have imagined a better car-buying experience. And my 2011 Rav4 is a dream!

I just moved to the St. Louis area from Kansas City and needed some service on my Toyota. I searched the internet for Toyota dealers near my work location and checked the reviews to decide which dealer I would call. Lou Fusz Toyota popped up and it showed positive reviews, so I decided to make an appt.
I was pleasantly surprised with the service I received. I was welcomed like "an old friend" by Warren, my service consultant, who explained everything to me and even suggested a better service deal for me that would save me money! (what dealer does that??). I waited in the comfortable waiting room and after a short while, my car was ready and looked great with the complimentary car wash! I was impressed with the service, Warren's attitude and pleasant personality and most of all, the fast, reliable service. I will go back next time I need something for my Toyota!!

We had a great experience buying our Highlander at LouFusz Toyota. Our salesman John Sczymczyk was very patient with us while we looked at colors on other vehicles on the lot. The only problem was that by the time we were finishing with finance and getting ready to take delivery, it was 10:30 pm. It would have been good to have a little bit of a tutorial on how to use some of the features with the new vehicle, BUT everyone was tired and ready to go (including us!). I'm not sure what the right answer is on how to make this better. Although this is the first new car my wife and I have bought from LouFusz, it is the seventh car that our family has purchased! The experience this time was just as great as the first.

Working with Scott G in service brought me back. Very informative person. Clean dealership, knowledgeable staff. Several family members have their Toyota from your dealership.

Needed a simple steel key made for my car and Lou Fusz was the only dealership to actually look up my vin number and call to get the correct code. I wasted a lot of time with Ackerman Toyota who made me the wrong key then told me I would either have to pay $1000 for a new computer to my car to have the key programmed or call a locksmith they gave me the number to who said he could do it for $400. I got a key made for free and a free lyft ride 25 minutes to my car thanks to Lou Fusz. No programming needed for my key with no chip which for some reason only Lou Fusz could figure this out. Car started with no problems and I m back on the road after 3 weeks without a key. I can t express how thankful I am to everyone there who made this quick and painless as it should have been to begin with. You have a forever customer.

Went in for scheduled maintenance and was always at ease. Scott was great going over the recommended services. Not pushy, but knowledgeable and took the time to make sure I understood the services being provided. Was in and out quickly. Will definitely be back!

One of the most pleasant car hunting experiences I have had. I had visited several other dealerships prior to this purchase and have purchased several cars in the past from other dealerships. I appreciated the low-pressure of my salesperson, Joe Fuson, and also felt that he was working with me to get the best deal without a lot of wasted time. Upon arriving home with my car that night, I noticed that there was a flaw that was un-noticed during my test drive and looking over the car. I called Joe and he assured me that it would be taken care of the next morning. Even though it was a Saturday, Joe got the car into the shop and it was repaired better than I had expected in less time than expected. Thanks Joe and also the service department for making this a great experience.

Travis took care of me perfectly. Service was excellent and timely, as (almost) always....

They're efficient and give you updated status checks via text if you let them. Their online scheduling system makes it easy to get my car in and out. My last visit with Mindy was quick, efficient, and friendly.

Purchased three brand new Toyota's in the past few years and I have had excellent experiences each time at Lou Fusz Toyota. Jim Donahue went out of his way this past time to order me the exact car and color I wanted at a price that was significantly better than quotes I received from other dealers. I also really appreciate the way Jim does business in that he is very honest and it is obvious he really wants to earn my business with good service. I can't say enough good things about Lou Fusz Toyota.

Called and talked to a salesman about a used vehicle they had for sale. Salesman says the vehicle just came in on trade and went out for detailing . I said let me know when it comes back so I can test drive and hopefully buy it. No problem. I text the salesman 24 hours later to find out if the vehicle came back yet. He said yes and it already sold. I said you sold it. He said first come first serve. I said I was first call and first serve. You should have told them there were other people first in line to buy it. Try this, have some of your older car salesman teach your younger salesman how to honor something they said. Either way the vehicle was going to be sold. But it should have been to the first person in touch with you. THANKS!!!!!

Purchased a certified pre-owned Sienna from Nancy and she said oil changes were included every 10,000 miles. Told me multiple times. We drive out of our way to use this location for our free oil change only to find out she lied during the sale. No free oil change. Bait-and-Switch. I ve bought 3 other vehicles at different Lou Fusz dealerships and unfortunately due to this tactic, I will be not buying another one from them.

The staff at Lou Fusz Toyota are very courteous and kind. I enjoy working with Mindy. She works to get you in and out, while making sure to let you know how your vehicle is doing (if other maintenance is needed/what services to keep an eye on).

Went in for an oil change and Travis helped me out. I was in and out with no problems! Thanks!

Jeremy the salesman was great. I had two small children with me (not the best situation to buy a car) and Jeremy played right along with them and was patient with everything while i was dealing with the kids. He worked with me on my trade in and i got a great overall deal on the vehicle. The entire experience was fantastic and easy, i would definitely recommend Lou Fusz Toyota and if you go, ask for Jeremy, you wont be disappointed!

Jason (happy car buyer)

Excellent, no-pressure service from Brian. Everyone was very helpful and helped me choose and buy the right vehicle for my needs!

Overall great experience at Lou Fusz Toyota. Nancy Schubert was excellent to deal with, she immediately found the car I wanted and I am very happy. Highly recommend. Bob Schneider in the finance department was great to deal with as well, he made sure I got the best deal possible and broke down my options very well. Great experience.

I searched for months and months for a used car that fit all of my requirements. I compared prices from other dealerships & spoke with several salespeople before finally buying my Honda Civic here. Rick Summerfield and the finance manager took great care of me and got me the best deal possible. They were very upfront and pleasant to deal with. I'm a single mom and feel better knowing that I will be driving something reliable & within my budget. There were a lot of cute cars on their lot. Highly recommended!

Had a great experience recently when purchasing a new Rav4. Couldn't have been happier with our salesman, Eric Gustafson, who stuck with me and did exactly what I asked him to do in order for the transaction to happen. The finance manager was great and got us in and out. Eric was very knowledgeable and I would recommend him to anyone looking to purchase a Toyota.

Great service even though you have to wait you know the job gets done right.

Visited this dealership few times . Disappointed.the sale team is not really welcome.they even don t want to talk to you of try to negotiate.For the last 5 yeas I bought 6 Toyota cars , 2 for myself and 4 for my cousins ,always try this one first ( because I live 1 block down street from them), but was end up at Jay Wofe Toyota in west county. Where I can save up at least $800 to $1200 with the same car model for each car I bought.
Hey, 20 minutes driving, it s worth a lot.

Waited almost 2 hours for an oil change just to be surprised by an extra charge for 2 quarts of oil I was not intentionally told about.

My husband and I really liked Lou Fusz Toyota because they were very transparent in the buying and leasing processes. Everyone was very friendly, and even though the process took awhile, in the end we were very happy with our decision. Jeremy Danzinger #MRJDTOYOTA was a huge help throughout our decision as well. Lou Fusz also had a HUGE selection of makes and models that helped us figure out which was best for us and our family. Thanks Lou Fusz and #MRJDTOYOTA!

Lou Fusz is a "Excellent" dealership to do business with. I like to "personally" thank "Emmanuel Alcasabas" and the entire staff for their professionalism and knowledge in making this process of car buying one I will never forget. I highly recommend any one looking to buy a car to go and visit the Lou Fusz Family they will "Treat You Well".
D.Johnson

I found a car at Lou Fusz Toyota via CARFAX on the internet. It was simple and easy to drive 200 miles write a check for it and drive it home.
Joey Whitacre was extremely pleasant & helpful in facilitating the sale.