Lou Fusz Toyota Review

I had a great experience this week with my Service Rep, Warren. He set my expectations on service completion and was able to beat my delivery request! Thanks Warren!

I was looking for a car and had already been to the Honda and VW dealerships. I was looking at a car and Kris Portnoy was very prompt in asking if he could be of service. He had a great way about him and I felt very comfortable dealing with him. I drove a RAV 4 Ltd. and loved the the car! As I was an out of towner, I bought the car from him over the phone. From start to finish it was a great experience and I would be happy to refer anyone in the market to him and Lou Fusz Toyota.

I have an old 4Runner with 240k miles that I plan on keeping until it falls apart - it is in excellent condition and plan to keep it that way. As usual, I can count on Lou Fusz Toyota and staff to keep it in great shape. Had some issues recently with all sort of maintenance lights coming on, so shout out to service advisor Brian Eads for a great job at keeping me informed, and to technician William Lambert for diagnosing and fixing the issues. Thanks gents!

Ryan Smith was great! And the free car pickup and drop off was super convenient. Always love taking my car for service at Lou Fusz.

I recently had my routine oil change, tire rotation and one tire repaired. My service adviser, Mindy Williams, was delightful. She was personable, professional and competent. There is a Toyota dealer much closer to me, but the service at Lou Fusz Toyota is superior. Recommend highly.

I came in for an emissions test for our 2013 Camry Hybrid.
Our service advisor, Scott, pointed out to me that with our Fusz reward card, we could have some routine maintenance done for free. Not only that, but he looked up a Subaru we had bought from Fusz FIVE YEARS EARLIER and said I had rewards for that car which were unused and still available to us.

That's going the extra mile.

I am always treated with respect . I feel they help me in a lot of ways . I wouldn't go any where else

Nancy Schubert did an excellent job getting us exactly the car we wanted in the color combination we wanted. We can't imagine doing business anywhere but at Lou Fusz Toyota!

Scott is always so friendly and helpful. No pressure ever to add extra services the day of the appointment. Gently reminds me to consider those services with the next oil change. That shows he cares.

The entire staff at Lou Fusz was wonderful. I never really felt pressured, and I walked out with exactly what I wanted. Definitely recommend. Scott Christensen (my salesperson) was incredibly personable and I feel that I can call him whenever I have a problem.

As a first time customer of Lou Fusz Toyota, I am overwhelmed by my overall experience. Jeff Bohnert (my Sales Consultant) and the entire Lou Fusz family were friendly, professional, and knowledgeable; in addition to going above and beyond to ensure I received a great deal and a quality vehicle!! I am totally excited and very appreciative for their assistance!!! I will definitely look to Mr. Bohnert and the Lou Fusz family for future vehicle purchases.

Respectfully,
Mika Gilliam

It was a pleasure getting service on our Camry yesterday. Polished , quick and efficient. Warren Hamilton, service advisor, insured that service was completed on time as requested, and was perfectly done. I was able to make my meeting on-time, which was the prerequisite. Thank you Warren!!

My wife and I recently purchased a pre-owned vehicle from Lou Fusz Toyota. Our sales rep was Emmanuel Alcasabas and my wife and I could not be more happy with our purchase and with the way that Emmanuel handled the sale. He was very answered any questions we had and made sure we were being looked after during the entire process. We would definitely purchase a vehicle from Lou Fusz and Emmanuel again!

I had a fantastic experience with Lou Fusz. My salesman Mark Kleve was absolutely wonderful and a delight to work with. The finance team worked tirelessly to get my husband and I a good deal. I couldn't have asked for a better experience!

2nd time purchase with J. Donohue excellent both times. Received a good trade in value. Great JOB!
Happy with my new ride. I won't hesitate to buy from Lou Fusz Toyota in the future.

We received a good deal on a new Highlander and were treated with utmost respect by salesman James Donohue.

Service was extremely quick and efficient! Definitely will be back

Would not recommend Lou Fusz Toyota in Kirkwood, MO, and here's why:

- Week of May 10-16, 2020: I spoke with a salesman about a car on the lot. I made an appointment for the end of the week and let the salesman know that I would be travelling from about 3.5 hours away so it would need to be around lunch time. We decided on Friday (5/15) afternoon.
- Thursday, May 14, 2020: Confirmed the car was still on the lot and that I would be at Lou Fusz around 1 pm on Friday May 15th to test drive and, barring any serious issues, purchase the car.
- Friday morning, May 15, 2020: Reconfirmed call was still on the lot, received the address and headed out for the road trip.
- Friday afternoon, May 15, 2020: Arrive at LFT to be told that they accidentally double booked the car and that the other customer had already test driven it but that the salesman would retrieve the keys so I could take a look inside. A short time later, the salesman returns and says that the other customer wishes to talk with LFT about financing but offers that I can hang out and see what happens . Obviously upset, I tell him that I will not hang around and that I m leaving. Now I realize that it s a first come, first serve basis, but when the realization occurred that there was an error made .or when someone came in wanting to look at the same car, a notice would have been nice since I was driving such a distance.
- I don t remember exactly what day I made the phone call but I was still upset about the whole ordeal so a few days after it happened, I called to speak with a manager. She was very kind and apologetic about the situation. The car was sold so the next best thing she could do was offer me a gas card for my troubles. I thanked her and she confirmed my address, said she would get it in the mail.
- Monday, June 1, 2020: I still had not received the promised gas card. I waited until June to follow up, taking into consideration that there could have been a mail delay due to the holiday. I called and had to leave a message for the manager, same manager that I spoke to the first time.
- Wednesday, June 17, 2020: I still have not received the gas card. I still have not received a call back from the manager.

Wow, Travis my service advisor, and Lou Fusz do great work. Had a Saturday morning appointment for maintenance, but dropped it off the day before, Friday afternoon, and darn if it wasn't finished and ready to pick up an hour or two later. Thanks for the excellent service!

I am not happy I bought a 2009 Volkswagen jetta last year I know the car was sold to me as is with no warranty but this is the first time I have ever bought a new car to me it was like new and dealt with a dealer the staff was great and so More

I brought my Jeep here to trade it in. After intense inspections, a test drive[they took without my permission], and pretty much wasting 2hrs of my time...Dom tells me he won't take my vehicle on a trade because its too modified due to my aftermarket bumper and tires. It seemed he could have said that from the get go. Plenty of other dealerships to shop at. Dont waste your time on these people

Finally a pleasant experience purchasing a new car. My sales rep was Jim Donahue. He was patient when answering my questions and explaining features of the different models. I felt that he worked out pricing without the normal expected stress and that he was friendly and fair. It was a win win for Lou Fusz and myself. All my calls were returned in a reasonable time frame which really helped in the decision making process. I look forward to working with Jim when I purchase a car for my daughter. The financing also went smoothly and they contacted my insurance company for me. It was the next best experience without getting it from my uncle Warren Becker.
Thank you Lou Fusz and thanks Jim.

I am always happy with my service at Lou Fusz Toyota. Even though I bought my last Corolla at a different dealership, I still come to Lou Fusz to service my car. My service advisor, Scott Gryzmala, has been there for years. Great team!

Lou Fuze has serviced my sienna vans since 2011. Scott my service advisor has kept both my vans in great condition always alerting me what and when my vans needed service and helping me on little items, understanding on how my sienna works ( all the different buttons).Drive a lot have confidence my car is safe. Thanks Scott

I had a very nice experience with the Toyota Fusz team. They worked very hard to track down the specific vehicle that we requested. Special thanks to Albert Koesterer for taking time away from his family to get the vehicle. I really wished he had not done that, but it really proved how motivated he was to make our deal happen. Thank you very much and I will highly recommend Albert and the Fusz team to everyone.

Great experience with Lou Fusz Toyota! Todd Sterling and the others that helped us with our purchase were fantastic. This was the easiest and most relaxing car buying experiences that I have ever had. Thanks!

My wife and I were interested in adding another Prius car to our household. We initially encountered a young lady from internet sales who showed up where the cars were on the lot. She stayed with us as we looking at different models and was very helpful. She then had us meet salesperson Patrick McLafferty. Mr. McLafferty took a test drive with us in the model that we were considering. He is very personable and we enjoyed the test drive with him. When we chose the model we wanted, Mr. McLafferty helped us every step of the way in purchasing the vehicle. He made the car buying experience very easy. Normally we find purchasing a car a somewhat stressful experience but not this time. We would definitely recommend Mr. McLafferty to friends and family who are interested in purchasing a vehicle.

Jim Donohue was very informative, helpful and nice. Jim along with the Finance department made things easy from the test drive to the purchase of the vehicle.

Ask for Cody Cox, he is the one that helped me.

The sales force is not pushy but ask if you need help. Cody used Kelly blue book to price my car and they added a good amount over what it priced out at. I liked the price so I told him I was interested. He asked what I was looking for and my style of driving. With that info he recommended a second option for me to look at. He brought over the Avalon Limited I was interested in and a RAV 4 Platinum. Both vehicles fit what I was looking for, I did end up going for the Avalon but the RAV4 Platinum was not easy to pass up.

I had my new car about an hour after I made my decision. it took me awhile to decide, the RAV4 was nice and it had a good deal that came with it. He was not pushy as my wife and I made our decision and once I gave the ok we were out of there within the hour. I told him to call me in two or three years, I will give him first shot at selling me another car.

Love my new van. I will recommend Lou Fusz to everyone. Jeff Lenz did a wonderful job as my sales associate, and the purchase process went off without a hitch. Thank You Lou Fusz !!

I had a great experience at Lou Fusz Toyota and with the help of Joe Gustafson I was able to buy the car I wanted easily. Thankful I stopped in to this location and found just what I was looking for. Thank you!

Over the last 25 or 30 years, I have had numerous pleasant experiences with Lou Fusz. I live much closer to another Toyota dealer, but have had just the opposite experience there...so I no longer patronize them. The guys and gals at Lou Fusz have never been anything but polite and helpful with the few repairs and service visits I have had with my Toyotas. I happily recommend the service department at Lou Fusz to everyone I know!

The service advisor, Travis, was very friendly, efficient and professional. He went out of his way to help me solve a problem himself!! He fixed the echo on the handsfree phone system in my Highlander! Thank you Travis!

Brought minivan and I am satisfied with the management at this location, Manager Nathan is helpful and cares for customers. Will recommend this dealership.
Thanks.

The folks who works in the service department are amazing and very friendly!
Out of the three visits that I went, it happens to have Scott as my agent for two times, and he did a wonderful job getting my car ready as fast is it can be.
And the best of all, they don't overwhelm you with thousands of recommended maintenance, although they recommend for you what really matters.
Keep up the good work!

Our salesperson Chrissy was very friendly, helpful and honest. Couldn't be happier with the experience and I love my new Prius c :)

We were looking for a new car for my girlfriend. After reading countless reviews, going to many dealerships and searching all over the St. Louis area she decided on a 2014 Toyota Corolla S Premium in Barcelona Red. We started looking at different Toyota dealerships in the area and contacted a few. Lou Fusz was the one who went the extra mile to get the car she wanted and give us an excellent deal on it. They did everything they promised and the sale went quickly/smoothly. A big thanks to Patrick Fusz, Dan Bozzay and Kris Portnoy who made this a great experience. We will buy our next car from these people as well.

I got great service while I waited. Scott told me that it would take about an hour and it did. I was able to work using their free WI FI. Scott was informative and thoughtfully answered my questions.

JoAnne Osburn

My service time on March 11 was a good experience. Mindy kept me informed as work progressed, telling me findings and getting my approval to extend the day's service. When she was preoccupied to check me out, Scott picked up the paper work and explained the maintenance cycle to me and the charges for that day. They were most kind, as was the man who attended me as I drove into the garage. Thank you

Salesman Albert Koesterer and the sales manager were most helpful in finding exactly the RAV4 I wanted and were helpful and cordial throughout. Rating is only 4 stars because (1) I didn't feel like I got a super deal and (2) I could have done without the finance manager insisting on giving me the full warranty presentation even after I made it clear I was not interested.

I was very satisfied with my first service on my new vehicle. The work was performed in a timely manner; and the waiting area appeared clean and allowed for social distancing.

I have been continually disappointed by the service department at Lou Fusz. The list of reasons is too long to go into. But I have had rebate claims denied twice because the service wasn't qualified for the rebate. If the company stands behind these advertised rebates, then I should have a free oil change and $20 off another one coming to me. Plus, I have asked several times about an Entune system update, and they never complete them. I won't be taking my car to them again, and probably not buying a Toyota again either.

Great service. Scott provided excellent customer service and is willing to go the extra step to help with your car repairs.

I came here for routine maintenance. Everyone here is very nice and efficient! I got in and out within an hour. Will definitely be back.

We had a great experience and excellent service from Mike Hecht.

Job finished 30 minutes early plus free car wash excellent service

Went in to feel out the Highlander today and worked with Mark Kleve. He is very knowledgeable and is passionate about customer service. I greatly appreciated the "no pressure" sales mentality. Although I was not able to find a suitable fit in a car for me today, I am looking forward to working with Mark and the Lou Fusz team when the right one arrives on their lot. I would definitely recommend both this dealership and working with Mark!

Very fast and efficient. Good quality vehicles. If you know what you want and want it fast, Mark Kleve is the man to see.

advisor was very friendly and helpful. great job!!

Was able to schedule a last minute oil change, and the experience was smooth, quick, informative, and without any pushiness. I was texted with suggestions for additional services, which was very convenient, and Shelby Parker was a great representative of the service department.

The car salesmen we re not willing to work with me at all. I was looking at a used Toyota RAV4 and they were unwilling to go down at all on the price and said I would never find one at that price. I ended up finding a new RAV4 at a different dealership for cheaper than what they listed their used one at.

Mike Hecht, my experience was truly exceptional to coin a phrase. I drive from north county to west county to the Lou Fusz service department because they always take care of me. I don't feel safe anywhere else.

DON'T SPEND YOUR TIME WITH THIS PEOPLE!!!!
If u want to have ignorance from the dealers and if u want to be insulted just step in this building. We went there with my friend two days ago and while we were asking questions, the guy who were helping(!) us didn't care any of our questions. He left us while trying to get conversation with him and left us to help for other customers but there were another workers who could help them. While he was doing this, he was telling us " you should wait cause I will help others." HOWEVER , WE HAD APPOINTMENT WITH THEM AND I DID NOT WALK IN THERE WITHOUT ANY NOTIFICATION ABOUT MY VISIT. He left us 4 times and get away during the conversation. I asked for test drive and the answer was that " if you did test drive before with Toyota Corolla, you are not supposed to do it again." Sorry man I am your customer and you MUST take care of my requests. Me and my friend get out of the building because he left us for more than 5 minutes at last time he got away and doing something outside of the building and it was for the 4th time. We got in my friend car then he saw us and came near us without any regret on his face and told us that "you should make your decision and come back again." Excuse me sir!! I have already made my decision thus I visited your place. So, what did I do today? I bought the same car from Toyota Ackerman. I let this situation all my friends to know and I will not suggest this place to my community!
Now, I am sharing my this experience with my friends who are expressing their best wishes for my new car.

To sum up; walk in this place to have terrible service and disrespectful behaviors! (I wish I could give 0 star and this is second review I made in my life for any store)

The people at Lou Fusz Toyota are amazing! We had a mishap in our garage that left us needing a replacement on our passenger side mirror. We shopped the repair around town, and Lou Fusz was able to do it for half the price of anyone else we could find! The service manager Dan Van Fleet was EXTREMELY helpful, and had us in and out of his shop in an hour. He even offered us a loaner vehicle in the event we didn t have the time to wait for the repairs to be done. Everyone at the dealer was extremely helpful and professional, and I would recommend anyone looking to purchase or service their vehicle to look no further than Lou Fusz Toyota!

I love the free shuttle service. I can drop my car off, get a ride to work and then they pick me up around lunch time. I always feel safe knowing they keep my car maintained with what needs to be done. Scott Grzmala is honest and works with me with any available coupons to help keep my cost down. I recommend Lou Fusz Toyota for any repair or maintenance needed because of their friendly and courteous staff, and their quality of work.

Scheduled 3 cars for one day, all were done before the estimated time. Communication with Travis, the service advisor, was great. Lou Fusz Service Department rocks! I would buy a Toyota from Lou Fusz again, just for the excellent and professional service.

we bought a cpo. from our sales rep, joe whitacre, to the sales manager, jeff, to the finance guy - bill. all were awesome! no tactics. I felt theor honesty and sincerity. I know, I will buy my future cars from them in a heartbeat!

The appointment went well and Warren was very helpful and nice

Fantastic! I got the deal I wanted, the deal I was comfortable with. I will continue to go to Lou for service, because I feel really good about the overall sales experience. I saw Jeff Bohnert and I suggest strongly that you do the same.

I have been driving my new Camry for almost six weeks and love it more each day. I had looked at a Camry at another dealership, but wanted a white one which they did not have. Brian Williams waited on me at the Kirkwood location. I told him I had already test driven one, but he wanted me to drive the white one to make sure I was comfortable with the way it handled. We took it on the highway and I was sold. What a smooth ride. I bought it the same day. Very impressed with the people at Kirkwood Lou Fusz. M. Guier

My salesperson, Cody Cox, was excellent!
He was patient, thorough, informed, and helpful! He was not pushy at all. I am enjoying my new 2017 Toyota Camry!

Good experience. Knowledgeable sales person, helpful staff, fair price. The last step which was paying for the car took a bit loger than expected because they were very busy, a good sign in my opinion.

Great sale person - Nancy Schubert! Great experience! I would refer friends to her , to Lou Fusz!

My husband and I recently leased a car with Lou Fusz Toyota. Our experience was very positive with the entire staff, and we would like to particularly mention Brian Williams who was exceptionally helpful and kind.

Everyone in the used sales department at Lou Fusz Toyota were so helpful in finding our family a minivan that we have all fallen in love with.. Mark Kleve was exceptional in the whole process and a pleasure to do business with.. Thank you so much guys.

First time customer. Work done properly as quoted. Very friendly and efficient customer service.

Some times wait is 30 min..Otherwise service and staff is very good.

This is our second time purchasing a car from this dealership. Once again, our expectations were met and even exceeded. Our sales persons, James Donahue, listened to our needs, concerns and questions and answered all of our questions with a great deal of professionalism and service. He saw that everything having to do with our purchase went as smoothly as possible. We were so pleased to be able to drive our new car that same night! Thanks, James!

The service was quick and the people were friendly and efficient.

Appointment was for 7:30 AM, but arrived early...Was greeted and taken right away...Oil change and tire rotation...Service completed and car washed...back on the road quickly...Will be back in 10,000 miles...

I just bought a car from Lou Fusz about 2 weeks ago. My husband and I had a great experience. Our salesman was Scott Christiansen and he couldn't have been more helpful! He answered all of our questions and knew all the answers to them as well!! They were all very nice people and it was a very comfortable atmosphere. It felt like we had known Scott forever. They were willing to work with us and they ultimately got us what we wanted! Thanks Lou Fusz Toyota Scion!!!! We love our Scion and couldn't be happier!!

I recently bought a certified pre-owed car, and I was very happy with experience. The service was excellent. My salesperson, Matt Ciuffa helped me to choose a car, answered all my questions, provided all information. He is a very professional. I appropriate him a lot. My next purchase will be only in Lou Fusz!

I had a great buying experience with Jeremy Danziger at Lou Fusz Toyota. The whole process went very smoothly with no pressure. I would definitely recommend visiting Lou Fusz and ask for Jeremy.

Working with Jeff Bohnert was fast and easy. I never felt pressured to buy at all, the decision was all ours. Great experience, II would definitely come back.

This dealership rocks. they took the time to make me feel comfortable about my purchase.

Jeff has been a great salesman! I am still working with him and hoping to buy soon!

My wife and I both bought Toyota Highlanders here. Back in 2004 she got her first Highlander - it was the most comfortable car I ever drove long distance. I knew the next time I got a new car for myself I would get one, too. I got mine last year (2015) and my wife upgraded this year (2016). They treat you right at Lou Fusz - they gave us good money for our trade-ins and we got good deals on the vehicles, too. The service is where it's at, though. I really like the fact that they service our vehicles fast and then actually wash them instead of give us a little card for us to do it ourselves after we leave. They are very nice and explain every nuance of what the problem is if we are in for repairs.

For customer service on sales department for used cars. I waited 25 minutes and nobody did an appraisal my car for trade in value. guess I didn't want to sell one I'll go somewhere else.

We ended up at the dealership late on a Friday night. Don Cole could not have been better. It was close to closing time but he got keys for us and took the the time to get things started for us. The process was quick and everyone was very personable and professional. Daniel and Sue made the paperwork quick and painless. We will return and refer friends and family with future car needs, great experience.

Great experience -- across the board -- working with Scott Christensen and the Lou Fusz Toyota team. Handled almost the entire process online and on the phone -- easy and smooth.

I have been coming to Lou Fusz for over 30 years. From Scott G. Service Advisor to Customer Service to appointment reps they all are 5 star people. Lou Fusz's service department is totally 5 star. The only thing that I can say is to keep pleasant staff.

Great service and a decent waiting area with fresh coffee and cookies if you choose not to get a free shuttle. My service adviser Mindy was very attentive and made sure I understood exactly what was going on with my car and what I might need to do in the future to maintain it. Thank you Mindy!

CJ was my advisor, I came in for an oil change and she told me that my car had a recall on it and that they could take care of it as well on this visit. Awesome.

Thanks for the great experience in buying our preowned vehicle from Lou Fusz. Great service, hassle free, no pressure. Matt Ciuffa was knowledgeable and helpful in his no pressure sales approach. Thanks again!

Jeff Strum was a pleasure to work with on my purchase of a Toyota Highlander- I would recommend highly!

Scott is the man when we need a car. Makes me wish I had more money so I could buy more cars from him! Service department is also efficient.

One of the best car buying experiences I have ever had! Kim in finance was especially professional and extremely easy to deal with!

We went to St. Louis last Saturday to buy a new Toyota Prius. Mr. Daniel Burrow was punctual on time to meet with me and my family. He showed us all the cars that we are interested in. Also, he was very knowledgeable with all the questions/ information that we requested from him. Additionally, he was willing to negotiate the price with us and financial managers in order to reach the final deal. We got the car and we are very happy with deal and of course, the car.

Thank you Mr. Daniel Burrow for your help!

Best regards,
Bashar W. Shaheen

Lou Fusz was great to work with. Shane Roemer held a Highlander for us on a phone call and had it gasses up and ready for our test drive when we got there. He was great with our kids which was very important as you are at a dealership for hours when purchasing anything new. He took an interest in us to the point of exchanging contact information for our cobbler....who doesn't need a good cobbler.

We would recommend Shane and Lou Fusz to anyone. Go see them if you are in the market for a new Toyota. BTW.... they were the only dealership with 2 Hylander Hybrid Limited Platnums on hand.

Great experience looking at Rav4's with Daniel Burrow -- he's very knowledgeable and understood our needs without pushing something we didn't need. We'll be back for a test drive -- bought my last car from Lou Fusz and likely will do so for my next one!

Mindy was my service advisor on this visit today. She s always friendly & ready to answer questions. This dealership does a great job of getting you in & out/on your way. From the time you drop off your vehicle & hand over your keys, staff is professional & friendly. It s always a nice surprise to be handed your keys & find they have washed your car- bonus!

"Bones Donahue" does it again! Sold me another Tacoma. Always a tough, but fair, negotiation.

I think he has sold me 5 vehicles now and I always recommend him to friends and relatives in need of a Toyota.

Also enjoyed spending my time with Bob Schneider. A true professional!

He reviewed my purchase history and cut right to the chase during my financing meeting. No wasted time on unnecessary extended warranty sales "pitches".

I love my new truck, but when I trade again, I will be right back to see "Bones"