Lou Fusz Toyota Reviews

Good experience, Cody was great, even came in on his day off to facilitate the transaction.

Quick, low pressure, very professional dealership. We found our new place to purchase vehicles! Go see them!!

Review #2...2019
Went back to get another truck.

No drama, no pressure buying experience. My second time buying the same type of vehicle. They want to sell cars, and want to sell them to you! . Ask for Bones . He s the best!!

Thanks for the hookup on a new ride!!

I m a very satisfied customer, Tom Koch was so far the best car dealer that I ever had. Thank you so much for going above and beyond!!!

We have gotten two cars from them so far and have love both. They also do all of are service work. We could not ask for better group of people.

I brought my car in for servicing on 2/19/20. Mindy Williams was my service advisor, who described the service needed on my car at this time.
She advised me that my wait would be an hour or maybe a little more. After a pleasant 1 hour wait, I was on my way home.

Your service department is the reason I keep coming back to Lou Fusz (since 1983). Scott G. has been there for us with kindness, guidance and the best service possible. You cannot buy the kind of dependability I always get. Thanks!

Patrick McLafferty was excellent to work with. He and the rest of his team were very accommodating and low pressure. Would definitely recommend him to anyone looking for a new car.

Scott Christensen was down to earth, honest, and extremely helpful and patient. We were there to buy two cars after a driver fell asleep at the wheel and totaled our two parked Toyotas on our street. Not a great way to have to meet Scott, but he was awesome and shared every option of car and financing possibility available for us to make the best decision for us.

I hope he's there in 20 years when it's time to buy our new Toyotas. I just hope it's under different circumstances next time!

I am so happy that I chose Lou Fusz to help me with my first brand new car purchase! Scott was my sales guy. He first spent a half hour on the phone with me while I asked him a ton of questions. I liked him right off the bat. I made an appointment with him later that afternoon to look at a car. In the meantime, I had called around to other dealerships to get different prices on the car I was interested in. It didn't take long for me to realize that I had picked the right place to make my purchase. All the other guys I had talked to on the phone from different places seemed hurried, seemed like they didn't want to talk to me and some of them wouldn't even give me prices over the phone. I loved the service here! After we sealed the deal, Scott showed me how to use all of my new features and basically how to operate my new Scion. I love Lou Fusz and I love my new car!

I was delighted with the coupon sent to me for an oil change. Great and quick service! And they washed my car for free! I love Lou Fusz and will continue to use the service. Warren was a wonderful customer service person and very knowledgeable.

I have driven Toyota automobiles for decades and have loved them, named them and cared for them with the help of Lou Fusz. I was sad when I realized that my faithful 2001 Toyota Echo was not long for this world. Although I hoped to drive it to 300,000 miles, it began to show some serious issues at 263,000 miles and maybe I could keep driving it... maybe there would be a major problem. But now being retired for a few years, I'm looking not so much for a new car, but a good solid car that fits my much lower retired budget. I'd never really dealt with Lou Fusz's used cars (previously owned) vehicles but I trusted the name and went in to see if they might have what I wanted in a "previously owned" vehicle. I talked to a wonderful agent (Don Cole) who took the time to feel the pain of my pending loss and we worked together to see exactly what I would want in a car. We measured cars because I have a small garage. We talked about my need for manual transmission, good gas mileage and what I actually use the car for. Within one day, Don called me about a car that had just hit their lot and it sounded like the perfect car for me... but he and I knew that if it wasn't, I was sure I could keep driving my Echo for some time... I just needed his help. As it worked out, the car was perfect, the deal was reasonable and I found a new friend in Don Cole that I could trust and would help me in any way he could. I really can't say enough about these guys - they really care about what I need... not about sales quotas.

My daughter brought her Camry to Lou Fuss for State Inspection and oil change. As usual, Warren was very helpful in explaining to her the reasons why it did not pass Inspection and how to take care of it. It should be noted that every one of the service reps have also been honest and ethical in all of our experiences with them in the 30 plus years we have been buying cars and servicing them with Lou Fusz. We two clueless ladies count on that honesty to keep our cars in great shape.

The garage attendant welcomed me and told me to follow him to the service area. The customer serviceman, Warren, welcomed me. He went over what service items had been performed previously on my vehicle and what could be done. When he needed to step away from his computer for a moment, he told me where he was going and why. Since I was waiting for my car, he directed me to the waiting area. I liked having coffee and cookies available. The service to my vehicle was done in a reasonable amount of time. When my car was ready, Warren came to the waiting area to tell me. My car was washed which was a nice touch.

Eric Gustafson was knowledgeable on the various trims and options on the 2016 Camry. He was very easy to work with and he made my wife and I feel comfortable from start to finish (test drives, negotiations, closing the deal to driving my brand new XSE off the lot). Nathan Pitchford (GSM) was also instrumental on keeping this sale with the Lou Fusz team (where my wife already purchased her 2013 Rav4). Kudos to Eric and the Lou Fusz staff on providing a favorable experience during the entire process.

Very pleased with Ryan and all the staff for seeing to the professional and quick repair of my 2012 Camry. Car was even washed and vacuumed and I was completely satisfied with the great service.

Nancy Schubert assisted me with the purchase of a 2017 Rav 4, for which Im grateful. She made the process easy with her knowledge of the vehicle and willingness to meet my needs in an effective, timely manner. I will recommend Nancy as well as the Lou Fusz Dealership to everyone I know looking to purchase a quality vehicle along with excellent customer service. Thanks again!

Service experience is positive as always. This is the second Toyota we've purchased & serviced at Lou Fusz Toyota.

Scott was awesome! He was very informative and walked me through the whole process. I would recommend him to my friends!

Professional and courteous. Warren Hamilton explained the work done and what may be needed soon. In and out in a timely manner. I will continue to have my Prius serviced at Lou Fusz!

Purchased my first Toyota, a Tundra, from Lou Fusz almost 3 years ago. Very happy with the truck and service dept. I would recommend this dealership to everyone!!!! I make my scheduled service appointments on-line with Mike, my Service manager from Day 1, and know that it will be handled professionally and am usually out within an hour.

Wonderful car purchasing experience! Don Cole was TERRIFIC to work with!! This is our second vehicle purchased through Lou Fusz ~ would highly recommend!

We had a great experience buying a Camry from This dealership. Daniel Burrow and Nathan Pitchford went above and beyond to make the experience of leasing a car enjoyable.

I just bought a 2013 Toyota RAV4 from Lou Fusz with my parent's help. Since it was my first car, I was clueless and a little nervous about the process. Patrick McLafferty was a knowledgeable salesperson and made us feel comfortable with Lou Fusz. Since Patrick's wife had a baby in the middle of our sales cycle, we also worked with the sales manager, Dan Bozzay, as well as Scott Christensen, Patrick's colleague. They were also professional and worked well with us during the back end of the process. Finally, we thought Jimmy Conaway's "technical support" at the end was great. I enjoyed learning about the highlights and details of my new car.

Emmanuel is an amazing dealer and Joe is an amazing buyer

Very pleased with the servicing experience of my vehicle. Travis, my service rep, was very helpful and attentive to details regarding what needed to be done. The servicing was accomplished quickly and satisfactorily. Afterwards I receive a detailed report by email. Glad to know that Lou Fusz Toyota is always available to service my Highlander.

My wife and I had an outstanding experience with Lou Fusz Toyota. George, in particular, helped my wife and I look for a brand new Rav4. He was extremely professional, knowledgeable and patient. The entire staff was friendly and their prices are extremely competitive. I highly recommend this dealership to anyone in the market for a new car!

We would just to say Thank You to Jim Donohue for getting us into our new car. He along with everyone there were so amazing! As a returning customer I cannot think of anyone better to work with than Jim. Thanks again for such great customer service.

We purchased a third car with Shane Roemer a few days ago and could not be happier with our decision to choose Lou Fusz Toyota!

I recently had my car serviced, minor body work/paint, at Lou Fusz Kirkwood. They were recommended to me by my insurance company. My car is my baby and I'm VERY selective when it comes to service. I worked with Zach and Steve in the body shop and they went above and beyond to make sure I was happy - I can be OVERLY picky. The work that was done was perfect and my car looked like I just sent it out to be detailed - inside and out! Beautiful job and A+ in customer service.

Excellent service as always! Vehicle service completed before expected! Warren is the BEST!

Couldn't be happier with the car, the deal, and the experience with Matt Ciuffa at Lou Fusz. Will definitely shop Lou Fusz first in the future.

I have for years had great experiences with the service department at Lou Fusz Toyota. Thanks to Mike Hecht, especially!

I bought 2019 Camry from this dealership. My experience was great! I was impressed by their customer service. Chelsea gave me the best price and Jim help me out in paper. The whole process was very easy and smooth. Thank you so much for fantastic service.

Very pleased with the service, speed and quality of work.

I had a Wonderful Salesman at Lou Fusz Toyota,,His Name is MARK KLEVE! I would buy from this honest hardworking man everytime....THX MARK For Making My Great Deal & Day!!!!!!!!!!!

I love the certified pre-owned car I purchased recently, and the staff here are super nice and helpful!

I recently purchased a 2005 H2 Hummer, my salesman was Joe G. he made my buying experience enjoyable, very friendly and knowledgeable. Travis handled the financing he got us a great rate and an enjoyable meeting.

Visited many dealers in search for this car. I did not care for my experience in the used car area here. I won't be returning. We went down the street the same day and bought the same yr/model/trim certified pre-owned car, body in better condition, different color, 15K less miles, $300 less than our offer here.

I love the convenience of the valet service for getting your car serviced! For working moms and dads, this is a huge time saver. They pick up your car at your house, service it, and drop it back off. They texted me to confirm which services I wanted after their evaluation and the entire process was super easy! Thank you to Travis and Jacob for the excellent service!

Service was great. Our service advisor was Brian Eads. We were in and out quickly. They recognized their mistake from a prior service call and we were not charged anything. Thanks.

I went in for routine maintenance. The staff members were friendly, knowledgeable, and respectful of my time. My service advisor was Scott Gryzmala. He was excellent -- he made sure I understood what was being done with my vehicle and how long I should expect to wait. The wait time was much shorter than I anticipated, which was much appreciated since I have a busy schedule. The price was reasonable and the staff members made it an enjoyable experience.

We just bought a great looking 2015 Toyota Camry XLE at Lou Fusz Toyota in Kirkwood. Nancy Schubert, our Lou Fusz Sales Consultant, just did an outstanding job of matching our needs. Nancy asked good questions, listened carefully and really knows how to do a great job for her customers. Enjoying our Camry!
Mike and Patricia Rohan

I bought my Camry elsewhere but have had the routine service performed here for the last three and a half years. The staff is very professional and helpful. The service is typically done in a reasonable amount of time and has been much better since they began taking appointments. They have free WiFi and a nice waiting area, so I don't mind sticking around while the service is performed. I would definitely recommend the service department to others.

I have always been happy with the service I have received from Lou Fusz Toyota. They have never pushed me to get extra maintanence for financial purposes. I called when I had a check engine light start flashing, they were very compliant with me on the day I called. Thanks Lou Fusz.

Test driving and buying a car at Lou Fusz Toyota was about as easy as could be. Kudos to Dave Koob who made it all go smoothly.

I have had a delightful experience with my car service recently. I was served by Colin Schwartz who was very thorough in reviewing what was needed. I also explained that I was concerned about the scuff plate that was cracking. He agreed that it was a problem, but covered by my warranty. He ordered the part which arrived several days later.
He made a copy of my bill so I could send it along for a coupon that will go towards my next oil change.
I received car wash coupons for each of my visits.
It does not much better than this.

I love my Avalon Hybrid and all the experience with Lou Fusz Toyota. The sales person Todd Sterling was amazing.

Jim Donohue is a great example of a very professional sales consultant. He was the first to respond to my internet inquiry. He followed-up with email and phone and was quick to recommend an alternate when I changed purchase direction. He was quick to supply the information I needed. He made time to meet my schedule. When it came time to talk deals, he was through, responsive and immediately offered the best overall package. The closing was quick and efficient. I am very satisfied with the deal, the car, and the new relationship with Lou Fusz Toyota.

I recently purchased a new 4Runner from Lou Fusz. I worked with Jim "Bones" Donohue. He was fantastic, super easy to work with. It was the best experience I've had purchasing a new car. If you are in the market for a Toyota, I highly recommend calling on Bones.

Appointment went well. I arrived a little early and they got me right in, taken care of and out the door in short order.

Our first time visiting Lou Fusz Toyota and absolutely not our last. Jim "Bones" Donohue took great care of us to find our perfect 4Runner and then introduced us to John Sanchez who worked to find the best deal possible. We love the vehicle and couldn't be more appreciative of everyone for the help!

Matt Ciuffa made my sales experience nice and smooth. With absolutely no pressure whatsoever he truly listened to what I wanted in a pickup truck. That night my face hurt from smiling so much while I drove off the lot that night in my 2013 Toyota Tacoma SR5. I'm not only a Toyota customer for life (this is my first new Toyota), but also a Lou Fusz customer for life all because of how I felt during and after the sales experience with Matt.

I loved the no-pressure experience at Lou Fusz. My husband and I do not like to be pushed and we absolutely hate to be manipulated. Unfortunately, that happens often when you buy a car. We went in first to Lou Fusz and worked with James Chestnut. We really liked him and decided that we would end up buying a car with him.

However, when we heard about the Costco buying program, the price was attractive to us and so we contacted the dealer they authorized, which was anther dealership. We had to go there and test drive the vehicle we were interested in. They lied to us, manipulated us and rushed us along into putting down a deposit so that they could do a dealer trade for the car we wanted. They tried to take twice as much of a deposit without asking us. That is inexcusable. So was the fact that they tried to intimidate me because I was the woman. They made fun of me changing my mind on color when they had only given me a minute to make up my mind on the first place.

When we talked to James again, he said they would match the price. So awesome. They are great to work with for this reason. The other dealership pitched a fit and threatened to hold our "refundable" deposit and not refund it. Brian, a manager, offered to make it up to us. We did not take him up on this offer since we didn't feel it needed to go that far, but we so appreciated that they would be willing to undo someone else's bad mistakes.

They never pressured us and were only courteous on the phone. In fact, they were able to tell how freaked out I was when they asked for a deposit on the car and they were willing to work with me. We ended up having a great buying experience, love, LOVE our 4Runner and we enjoyed working with James every minute. No pressure, never any manipulation and he never treated me like a fickle woman with fluff in my head.

The team at Lou Fusz worked with us to make sure we would go back there again and we definitely will! During the loan and paperwork process, the person we worked with found us a lower-rate loan and didn't manipulate us into any of the service contracts or warranties. We were happy leaving because we had been given the space to make all of our own decisions

I met Mark Kleve as soon as I shut the door of my '01 Honda Civic, which I had purchased from the dealer several years ago. He introduced himself and began the process that lead to a decision to buy another Civic, this time an '02, practically identical to the first, except it was a 2-door. In between I had the best car buying experience of my life, seriously. Mark was always upbeat, enthusiastic and completely transparent throughout the entire transaction, keeping me in the loop, explaining the attributes of the car one by one slowly and surely guiding me to the choice that was the only one that made sense for me and answered the question: is this the right car for me? The aspect that impressed me the most was the simple fact of respect for me as a prospective buyer; no BS, no bait and switch, no "don't you want to add this?" He even agreed to knock $500 off the asking price when he did not have to, the car was worth every penny. I got the best deal for the right car at the right place and the right time. I could not be more satisfied, period. I am very happy I decided to stop by before heading out to the other dealer, which is where I originally intended to go. It was meant to be.

I leased a 2014 Corolla and Todd Sterling was an excellent sales rep. He worked hard to keep my lease payments where I wanted them and still find a vehicle that I liked. The actual delivery process was very professional and they did a great job showing me the features of the car.

This is Dee Ban. My husband is David Ban. I was in this week but the computer said that didn't need the appointment. Scott Gryzmala was very kind letting me know that my car's maintenance was up to date and that they would wash my car for free anyway! I appreciate his honesty and kindness.

We had a great experience buying our new Prius V! Nancy Schubert was great!

I'm very happy with my experience at Lou Fusz Toyota! I have been looking to buy a Rav4 for some time now. I'm so glad that I decided to go with them. Kyle McCarthy made the experience a very good one. Very nice guy! He went above and beyond. If you're in the market for a Toyota, you should go see Kyle!

5 out of 5. The sales associate Joe was very professional and not pushy. Great buying experience.

We just purchased a new vehicle and traded in our existing vehicle. The sales process was simple and easy. They delivered the vehicle exactly as we wanted it and answered all of our questions in a very timely manner. Shane Roemer was extremely responsive when we reached out! Thanks Shane R and the crew at Lou Fusz.

We recently had a fantastic experience at Lou Fusz when leasing a new 4-Runner. From the beginning, James Hutsler in the internet dept followed up with us promply and was able to prepare us for our visit to the dealership. He connected us with Shane Roemer who took the time to explore a few 4-Runners when we were unsure of exactly what we were looking for. Shane went out of his way to make sure we felt comfortable with our decisions and that all of our boxes were checked--while at the same time being very patient and professional. He was also very understanding when our trade-in vehicle had some crazy issues! They offered us a super deal, and we left very happy and satisfied with the entire experience. The staff is amazing! We will not hesitate to return to Lou Fusz for our future vehicle purchases. Thank you, Lou Fusz, for your hospitality and taking great care of your customers. Shane, you're the best!

Always enjoy doing business at Lou Fusz Toyota! I wouldn't buy a vehicle anywhere else. All of their staff are knowledgeable and pleasant. Nancy Schubert is the sales person that I would recommend to anyone. Jim Knappenberger

Great experience. No sales pressure and the best deal I could find. Thanks Jim Donohue for your help.

Nancy Schubert was the sale representative who sold us a 2015 Toyota Camry. She was helpful, knowledgeable and efficient.It was a good experience.

Razine Wenneker

Great place to get a car. Service can be slow at times

Mike Wolz is the best service advisor at Lou Fusz. Honest guy that "gets it" and doesn't try to BS. I would recommend anyone to Mike!

I had a very nice experience with Lou Fusz Toyota on Monday, Oct. 5, 2015. I have been a Toyota owner over 20 years, decided to purchase a 2015 Subaru in 2014. Had several problems with the new Subaru, which I never had with Toyota. I decided that I wanted to go back to Toyota, after not getting the problem solved with Subaru. Before, I purchased my new 2015 Toyota Rav4 Limited with Lou Fusz Toyota, I called many Toyota's dealerships, from North Carolina, Illinois, and Indiana. Lou Fusz was able to beat everyone's price. Matter of fact, I had an auto mechanic tell me that I would not get a good deal and be treated well by Lou Fusz Toyota. I am so glad that I did not listen to him. I was treated with respect and kindness, because as a woman, sometimes we are not given the respect we deserve as car buyers. Daniel Burrow was my salesman, he was very kind, very helpful, patience, and made sure that I got a fair deal.
Once, I bought the car, Daniel spend over an hour helping me to understand everything about my new car. I never had a salesman show such concern for his customer. Another thing, I would like to mention about the sales staff; one of the customers was using inappropriate language, and one of the salesman came over to apologize for the foul language that the customer was using. I really appreciate the concern that the staff at Lou Fusz Toyota has towards their customers.
Thank you for doing a great job for your customers.

I worked with Don Cole. He was informative and not pushy. I was looking at a few different cars and dealers and settled on Lou Fusz Toyota because their prices were very reasonable and the staff was very helpful. I would use this dealership again, specifically Don Cole, because of the great service I received.

Just purchased our second Highlander from Lou Fusz. Our trade-in value was exceptional and our salesperson, James Conaway, was excellent and knows his products inside and out. I would definitely return to Lou Fusz and call on James Conaway for future purchases.

Always great service. Sales Associate Alex Abramson was very helpful in getting me all the information I needed about the car I wanted and in making the whole process go quickly. (This is my fourth new Toyota from Lou Fusz--each one a winner!)

This was the worst place to go , we went on going for 3 days to get a Toyota corolla and the person Rusty Bushman was helping us and said it will be done now and going on saying this for 2 days and final said your car is ready to delivery around 2nd day evening 3.30 pm and came with a thing saying you cant buy the car but you can lease the car. where as we had a approval to buy new car we did not had any interest in leasing a car. so it took him to say this 2 days . but still i don't understand he was giving a false hope saying your delivery will be in 10 min for 2 days . i really hate to go back to this place or i will never recommend this place to my friends.

Chelsea Banks responded to internet request with concrete information almost immediately. She first asked questions to define the scope of my interest and provided me with useful details. This was genuine help. She found out what I wanted and provided me with an opportunity to purchase the vehicle of my choice. She invited me in for a test drive with no pressure. At the dealership George Hobbs picked up right where Chelsea left off. He did not require repetition of my interest, and demonstrated the features of the vehicle with alacrity. He allowed to the car and its performance to 'sell itself'. And from e-mail inquiry to driving home is a new car was 5 hours, not the multiple trips back and forth with multiple considerations.

My recent experience with Lou fusz Toyota was very pleasant .

Scott Gryzmala was so welcoming and made me feel right at home. We even exchanged our pet dog photos and shared some of our favorite pet stories.
My Yaris checkup was easy and was completed in a timely manner.
Thanks for the friendly experience.
Sally Levis

I just bought my first Toyota! Eric Gustafson did a fantastic job walking me through a custom order for a new Highlander and stayed in constant communication with me the whole way. I really appreciate his dedication - even outside business hours! This was a great experience!

We were very happy with our car buying experience this past week at Lou Fusz on Manchester. Scott Christensen was very helpful in finding the car that was best suited for our needs. This is our 3rd Toyota. We are well pleased with this line. Thanks again. Bill & Betty Traylor

I had a great experience at Lou Fusz Toyota Scion working with Daniel Burrow. Adequate deal - not great, but decent. Nobody was pushy.

Its a bit pricy, however the staff here is always friendly, helpful and knowledgeable.

Good courteous service on time. Mindy did a great job.

Dealing with Rob Youngclaus was one of the best experiences when buying a car i have ever had. I will definitely be back to Lou Fusz Toyota

Todd Sterling was an excellent salesman, helpful and willing to stay after they closed so I could get the Prius I wanted. The instructions to use the new Prius were comprehensive and very helpful. I would recommend this dealership & salesman to others.

I took my Jeep here to sell. I had gotten an offer of about $4,000 less from Glendale Chrysler. I'd gotten a similar offer to this at another dealership at West County. They were very easy to deal with

Scott made our experience easy and when aftermarket parts issues came up, he had our back to make sure everything was as we wanted. Highly recommend!!!

The best customer service I've ever had!!!! Thanks to James Conaway for taking care of any questions I have and service needs. Will definitely be purchasing all my vehicles from lou fusz for now on!!!!!

I really appreciate this dealership offering to pick up my car from my home and returning it to me after they completed the service on my car. Travis, my service manager, was in communication with me via text the entire time and sent all necessary documents to me. I appreciate his attention to making sure my car was taken care of and I never felt out of the loop since I wasn t there. I ve always been impressed with their service department and is the only place I take my car when it needs servicing .

Just purchased my 7th Toyota last night, my third purchase from Lou Fusz. My salesman last night was Jeff Bohnert, he made the entire process easy and painless!
The Lou Fusz internet department sales person Sarah Monroy got back to me very quickly, and then set up a test drive on the car I was interested in. She then sent my information to Jeff Bohnert and when I got there he had the car ready for my test drive. He was very informative about all the features of the car, and was patient with me while I was looking it over and making my decision. He helped get me a fair price for my trade in, and even stayed almost two hours late after his shift ended to make sure that our car was clean, gassed up and ready for our delivery.

Even the Finance Manager Bill Miller went over and above to help us figure out all the variations of warranties and Fusz packages they offered and once again, was patient and never pushy, I never felt that I was being rushed.

The entire process from the time I got there to the time I drove off only took 3 hours, and that included me filling out the credit application and Lou Fusz running our credit thru several companies to help us get the best rate that we could get.

If you are looking at a new or pre owned car, I would highly recommend the team at Lou Fusz!

Jeff Sterling

Very positive experience. My salesman Emmanuel Alcasabas was amazing to deal with. He answered any questions I had but did not force the sale. Making the decision to purchase a vehicle is stressful enough, and the added factor of the pushy salesman can be very unpleasant.
But Emmanuel had a perfect balance of answering questions and providing information while knowing when to step back and allow us to look at the vehicle and think/process the decision. This provided an environment conducive to us making a definite decision to purchase the vehicle with confidence, rather than doubt due to us feeling pressured.
The vehicle I purchased required service before it was ready to be picked up. Emmanuel's communication was excellent; keeping us in the loop and never having to wonder what was going on.
We had to wait three weeks for the vehicle.... And did so happily with no complaints thanks to the overall experience in how Emmanuel Alcasabas does business.

I bought a brand new 2017 Toyota Camry from George Hobbs. George is very personable, honest and explains things well. He knew a lot about the product and truly loves his job!

In and out in a jiffy , with professional and courteous service from Travis Thanks again for the service

Had the part that I needed at less than 1/2 of the price at another dealer.

I shopped online and found a vehicle I wanted. Mark Kleve, the sales consultant, emailed me a video describing some of the features soon after I requested more information online. Prior to arriving at the dealership, I researched market values for this type of vehicle. I was already nervous about having to negotiate on my own for the first time so I wanted to be prepared.

When I arrived, with my friend, Mark was professional and knowledgeable. Everything was thoroughly explained, he did not pressure me for a sale, and I was given status updates throughout the entire process. Although it was helpful having market values to refer back to during negotiation, I still had to consider the truck I was trading in as well as a repair the dealership would take care of. Mark helped me see the deal as a whole so when we agreed on a final offer I felt comfortable and confident with it.

After signing papers for my new vehicle, Travis Burch, the Finance Manager, explained the extra amenities and extended warranty. I found him to be personable and again there was no pressure to purchase any extras.

After the financial part was complete, I shook hands with Travis and Mark. I started to walk over to my friend sitting in the waiting area. Mark walked over there with me specifically to say goodbye to her as well. I was really impressed by that.

A great experience! Todd made buying my first new car a great experience and I was very pleased with the service and all the staff. Thank you!

Warren has always been a great help to my wife and I. We own a 2000 Avalon purchase back in 1999 from Lou Fusz. They have been the only people servicing my vehicles. Cars still run like new and have close to 200,000 miles over this period of time. Great work as usual!