Lou Fusz Toyota Reviews

Ryan in Service was awesome & David in Sales was great. I love what you do for me Toyota!

Had a great experience buying a new car here. Eric Gustafson was very helpful and stayed an hour after closing with us so everything got done and we did not have to come back. He even went out of his way to call and see how everything was going.

It is always a pleasure to take my RAV4 in for scheduled maintenance to Lou Fusz. Ryan is courteous, maintains social distancing and let s me know what to expect. It is a fast and efficient process.

I purchased my first new car through Patrick McLafferty at Lou Fusz Toyota Scion. It was a great experience. I first asked about the car I thought best fit into my budget but he put me in the car I really wanted at the same price. To top it off I was out of the area and only had a small window of time to make this purchase because of travel. I don't know how he could have done any better of a job. The entire staff was friendly and extremely helpful. He will be my go to guy anytime I need a new car.

The service at my recent visit was excellent. My service representative, Mindy, was so friendly, helpful and professional. I've been a customer there for 20 years and they've done a great job looking after my car.

This is my local Toyota dealer, so I default to here for any issues or maintenance for my Toyota vehicles. I have not needed to purchase a vehicle from here.
That being said, I have always had personable customer service.
When needed, they offer a shuttle to get me to work, so I can drop off in the morning and pick up later.
Pricing is dealer pricing, so I assume I could find less expensive alternatives, but they have all of my history and info in the system, so the convenience is worth it and I trust the Toyota brand in general.
Online scheduling is an easy experience as well - I appreciate that the system allows me to find the appropriate services for my mileage - then that is double-checked once in the shop.

Great experience buying my Rav4. Thanks to Eric Gustafson for being professional and patient with me!

The only place I trust to work on our cars. Great service, great people, highest recommendation possible!!

Laid back, no pressure, everyone was nice. It was as good an experience that I have had in the purchase of a car.

The service and professionalism we received ftom Matt Ciuffa was excellent. I would definitely return for more business and recommend to our friends. Thsnks again, and we live the Rav4!

My experience with Lou Fusz Toyota started online. Chelsea Darrow, the internet sales rep and I emailed back and forth for about a month. I wasn't in a hurry to purchase a new 4Runner and she wasn't pushy at all. She answered all of my questions and we were able to get close enough to a price I liked before I ever walked into the dealership. When we decided to go in, Chelsea handed us off to George Hobbs who was very helpful, polite, not pushy and we agreed on a great price for my new 4Runner within about 10-15 minutes. I greatly appreciated that I didn't have to spend hours and hours at a dealership to buy my car. I would recommend Lou Fusz to anyone in the market for a new Toyota.

Jim and everyone involved made the purchase experience really easy!

Hit a curb during a bad ice storm in December. This place was the closest certified dealership to me. It took a while to get it completed but they were slammed (no pun intended) with work to say the least. Jeff's an MVP for that place, sincere and cares about his customers satisfaction. Jeff's amazing crew is second to none, they know their stuff and do high-quality work. My Hyundai had a noise after the work was completed (the cleaner noticed it and said something!!) and even though Jeff knew I was upset from it taking so long, he would not let the car go until his crew took a look at it again. I'm ultimately glad he made that call. He went above and beyond to satisfy me and in the end I'm glad I made the choice to take it there. Thank you Jeff and thank you Lou Fusz Toyota Collision crew, you're all heroes in my eyes.

We had a great experience leasing two new cars with Lou Fusz Toyota. We worked with Frankie Jones and he made the process fun and easy. He was knowledgeable and patient with us as we made our decision. We could not be happier with our purchase!

Roger did a wonderful job of working with me through the entire process. He was honest, open, and made sure everything went as smooth as possible.

Nancy Schubert helped me buy my new 2014 Toyota Prius yesterday, and I loved everything about the experience. From the way she sat us down and asked questions before jumping straight in, to the way she drove the car first to show us the features, then let me drive, I really appreciated her professional and helpful service. The process was easy, faster than expected, and so helpful! I also loved having someone teach me the ins and outs of my new car so I wouldn't be confused about the many features it has. From setting up my bluetooth to making sure I knew how to jump my hybrid, they made sure I knew everything I might need. I would definitely buy another car at Lou Fusz and would tell me friends to do the same.

We had a great experience buying our 4Runner at this dealership. We live 2 hours away and talked to Chelsea in Internet sales and they were able to give us a rough estimate of trade in value over the phone. Our salesperson Daniel Burrow was very accommodating and the deal went smoothly and they kept their word on price when we got there. It was worth the drive and we will be back to work with Daniel for our next Toyota purchase. The finance department was excellent also. They did not try to sell us extra things we did not want or need. We were buying from out of state and everything was taken care of in regards to taxes and registration. This is the only dealership I have ever been to that did not haggle! It was wonderful.

Poor service. Offer use parts at extremely high prices.

Warren is an excellent service advisor who cares about the customers!

Terrible service highly recommend shopping elsewhere. My wife was wanting to buy a brand new highlander on Friday the salesman said they were closing up for the ice storm they would contact as soon as they opened back up. Monday 430 called and they sold it .

we had a great experience with toyota. our salesman Robb was fabulous. No pressure, very informative, a real guy's guy. Best car purchase experience ever. Jamie, who helped us learn about the car features was also great. Couldn't ask for a better experience. The finance guy was also very helpful and excellent.

Rick is so kind, knowledgeable, down to earth, and fun to be around. He's not the pushy, overbearing, take advantage "used car salesman" personality. He made the experience stress free and personable. He even took the time to go over the controls and other mechanisms with me twice.
Rick is a rarity and I feel so lucky and grateful to have had such a pleasant experience.
Truly, the nicest salesman I've encountered and I would recommend him to everyone.
Rock on Rick!

My salesman was cool but this finance department is a nightmare. Didn't buy a car from them. They were far too shady in the finance room then they got a credit approval for the wrong amount and wanted to run more credit checks. How do they screw that up?! The dollar amount was written on every document they had so how do they get an approval for the wrong amount?

Guy blamed someone new guy. If you ask me, Guy screwed it up and tried to get a big down payment from me. Not happening. I got more important stuff to put that money into than a car.

That dude can try someone else. Wasted a lot of time at the place and won't be back here. Won't recommend my friends or family check them out either. Salesman was awesome but the people behind him are up to no good.

Such a shame.

Update: after several calls and shouting matches, I was compensated for my watsed time. I believe they mean well. They're just careless.

Gene Gardner at Lou Fusz Toyota has provided me with excellent customer service on both occasions that I have shopped for vehicles at this dealership.
He is polite, attentive, and quick to alleviate any possibility of inconvenience for me.

Gene is also knowledgeable and helpful in assiting me to make choices that fit my needs. I have now purchased two different vehicles from him (a Toyota FJ in August 2013 and a Honda Accord last week).

I plan on being a customer of Gene's and Lou Fusz with respect to my future vehicle purchases based in large part on the experience I have had there with Gene.

Courtney Fusz was awesome to work with! Our whole experience was excellent.

Brian Eads (I hope I have that right) was helpful and took care of the car.
Thanks. I count on Lou Fusz.

This was our first service appoint at Lou Fusz and everything was great!! We expect nothing but good things in the future and will bring our Prius to Lou Fusz for all service needs. Being new to the Prius, we had a bunch of questions, and our service advisor Courtney Stewar was very patient in answering all of them. I love the Lou Fusz Auto Rewards and enjoy the concept of getting rewarded for having service done at Lou Fusz. I look forward to building a bunch of points & redeeming them!!

Matt Ciuffa was excellent to deal with. I really felt he was there helping me out the entire time. The selection that Lou Fusz has is second to none which made it easy to find the car I wanted at a fair price. Matt will be the first person I call when I am looking for my next car.

I really appreciated that I was given a head's up in advance of incurring any additional costs and the overall effort to keep costs low! Everything was great and I would highly recommend!

Wheeling and dealing with Brian Williams was the best among many car buying experiences I can remember. Brian is an easy going, straight shooter and was particularly helpful with all of my specific car questions and concerns. Thanks Brian!

Great Experience with Lou Fusz Toyota. I orginally tried to purchase the vehicle from another area dealer. After many games and lies I walked out and started working with Patrick McLafferty at Lou Fusz.

Patrick was able to transfer the car at a reasonable price. Patrick was very upfront and clear throughout the whole process. At no point did I feel pressured or uncomfortable.

I will be back. Thank you Patrick McLafferty for a wonderful car buying experience.

Good customer service. Usually a long wait for service department.

I had a very pleasant experience in car buying yesterday from George Hobbs. He was very honest, knowledgeable and made sure we were comfortable and okay with the trade in value of our car and also the purchasing of the new car.
Every one we encountered at Lou Fusz seem to be very professional and pleasant.
We will come back for another purchase!!!
Keep up the good work!!!

Fast, friendly, and quality service! My service rep, Scott, was wonderful from start to finish! Also, the ability to rent a car from them allowed for minimal life disruption while my car was being fixed. Highly recommend!

Brian Williams was excellent. He helped me through the process of buying my first car, all the while making it incredibly simple and easy. I would recommend Brian.

Joe Gustafson helped me get into a safe mode of transportation to work. When there was a hiccup in finalizing the deal, the employees at Lou Fusz helped me get into my new car as soon as possible. Joe was very knowledgeable and made me feel more confident in my purchase. I am from out of state and would definitely buy from Lou Fusz again!

Bought a car from the used lot, Jeff Strum the sales manager was amazing.

SCOTT at Lou Fusz Toyota is AMAZING in the service department. He was kind, explanatory, helpful but not pushy. He even explained a couple of "situations" that I had been experiencing and avoided any extra charges. The service department is always helpful, kind and friendly and very very clean.

We were searching for a new car and went to several dealerships but got the best vibe from Lou Fusz Toyota. Don greeted us as we looked at the lot but once he said hello he left us on our own to browse the cars. We didn't feel any pressure or that someone was breathing down our neck. As we were headed out he checked in again and gave us some helpful hints for looking for a car. He suggested taking a look at the website which is what we did and we found the car we wanted before it was even on the lot. Don was very helpful in the whole process and made sure all of our questions were answered!

I visited Lou Fusz last evening 6/22/20 for a oil change. I was greeted by Ryan Smith. Ryan was so nice and very professional. He answered all my
concerns and provided transportation back to where I was staying which was less than a mile away. He made my visit very smooth and pleasant and quick.

overall service is very good. Brian is my service advisor and always ensures I am well informed of what is next and status of my vehicle during my wait. Wait time is as quoted and the team is efficient. Appreciate the drop off service when you leave your vehicle.

My husband and I recently purchased a 2006 Sienna from Lou Fusz Toyota. Mark Kleve helped us find the right van for our budget and made the entire process very easy. Mark and the Lou Fusz team members we encountered were extremely friendly and made us feel right at home.
They were recommended to us by our mechanic shop, Jamco, who has never steered us wrong. We have already been telling our family and friends about what a wonderful dealership they are.
Thank you Mark Kleve for making us feel so comfortable and changing our views on car dealerships!

Brian provided excellent service in every way, he spent quite a lot of time with us searching for the perfect SUV and was very knowledgeable in the vehicle that we chose then he even helped me empty out my old vehicle and load it in to the new one. Thank you again

My appointment was for the15,000 mile service on my RAV4. The service advisor, Mindy Williams, was great to work with. She was cheerful yet very professional. I was in and out very quickly which I appreciated.

Fusz serviced my 1999 Avalon since purchased. NEVER has my Avalon left me on the side of the road. Thank you Scott and rest of service department.

In and out fast service. COVID-sensitive staff, and Shelby took care of everything efficiently. This is not a one time occurrence and they have never tried to do unnecessary repairs or upsell to me

Had a great experience with the Lou Fusz Toyota Collision Center. They handled repair of the car professionally with transparency and on time. They worked with the insurance company involved and even took care of the rental car. Car looks brand new.

I highly recommend to avoid the used car lot. I bought a truck there last December and it was the worst mistake I've ever made. First of all when filling out credit applications we told them multiple times I had no credit and would not get approved therefore I had my fiance as a CO signer. During conversation with the sales manager he mention submitting my application to see what kind of rate we could get. Again we told him I will not get approved and needs to be ran under my fiance ( Who has really good credit) Well fast forward to the next day the person over financing says he submitted the applications to multiple places they've all been denied or been approved for an extremely high rate. It made no sense to us, because we knew he had good credit. Just for the hell of it on our own we went to a local loan company to see what a rate would be. Right away we got a great rate and approved. This didn't make any sense at the time until later we found out every time they had been running hard credit checks under my name Only. Now on my credit report I have 10 hard credit checks that won't go away for 2 years and my credit score dropped to "poor". Against our better judgment we decided to purchase the truck after they told us because it was a couple 1000 miles over a 100,000 they do not have any type of warranty. Well fast forward to yesterday I find out after having the truck for less than a year my engine has completely gone out due to no fault of my own. It is over $7000 to get a "new" rebuilt one. Stay away from these people!

Wonderful fast service. I also had a really good car buying experience here.

Disgusting behavior from the rude advisor. Didnt care to grab his name although he was seated near the second door. Rude behavior and clearly an attempt to overcharge the customer. Won t ever be returning and my advice to anyone reading do the same.

Gene Gardner was a fantastic salesman and shepherd guiding me to the exact car I needed. There was no pressure and the entire car shopping experience was comfortable and laid-back. I recommend Gene and this dealership to anyone wanting great service and guidance in choosing the right car to make your soul flourish.

This was a very short wait-time for service. Everyone was helpful and friendly.

Matt Ciuffa gave great customer service! I felt like I was making informed decisions that fit my life and my budget. I had a more personal experience and although it took a long time, that's the nature of buying a vehicle.

My 2000 Camry was purchased new at Lou Fusz and has been serviced there ever since. It's now up to about 140,000 miles. drives very well, and looks terrific. That's because of lots of wax, car washes, and Lou Fusz service at the recommended intervals. Recently I worked with service manager Mike Wolz for routine service and solution of a minor problem. He and the mechanic handled everything in less time than Mike had estimated, while I got some work done in the comfortable waiting area. Mike was not only courteous but also kept me completely informed as the work progressed. Another great experience at Lou Fusz Toyota.

My husband and I purchased a new 4Runner with the help of Scott Christensen. He made the process very simple, fast and convenient. I would recommend working with Scott if you don't want the process of buying a new vehicle to take forever. He was very helpful as well as knowledgeable! We are very happy with our decision to purchase our new vehicle from Scott as well as Lou Fusz!

It was an awesome experience with Lou Fusz Toyota when buying my used car.My sales representative Don Cole helped me and provided detail info about each and every car I inquired. The whole team is friendly and assisting me in each and every step of the transaction.

I have always had great experiences at Lou Fusz Toyota... From test driving and buying a car to routine maintenance, they are always kind and accommodating. Most recently I had my 1-year check up on my vehicle and not only was it easy to schedule the appointment online, Toyota was offering a service to where I would not even have to take time off of work and wait at the dealership for its completion. They came by my home, picked up my car, and then returned it once the work was complete. I had never heard of this type of service but it was amazing. My service agent Travis called me with an update and to make recommendations which would ultimately save me time and money. This is my second vehicle with Lou Fusz Toyota and I have no plans of going anywhere else.

I worked with Don Cole. He was informative and not pushy. I was looking at a few different cars and dealers and settled on Lou Fusz Toyota because their prices were very reasonable and the staff was very helpful. I would use this dealership again, specifically Don Cole, because of the great service I received.

This was by far the easiest car buying experience ever! I live in Kansas City and drove across the state because they had better deals than the dealers in Kansas City. I emailed with James a few times, we talked on the phone briefly and set a time to sign paperwork. They didn't try to up sale or add things on once I got to the store. I was in and out in under an hour. I had my kids with me and was done signing paperwork before they finished their happy meals! I'll definitely return!

I wasn't sure about car repairs during COVID but the staff at Lou Fusz was exceptional in terms of professionalism and assistance. My service advisor Scott went over the needed repairs and although I was there longer than anticipated, everyone made the experience a good one.

Todd Sterling was very professional and helped get the best deal we could find on a 2013 Prius. Very professional and honest and easy to work with. Will have no problem sending friends to him for their next Toyota. Keep up the GREAT work!

I couldn't ask for a better experience than I had testing my vehicle in at Lou Fusz. I was stressed about trading my vehicle in and trying to find a new one and they did a great job communicating with me and helping me through the process. James Donahue kept in contact with me the entire time and Emmanuel helped me from the test drive through trade in. Couldn't recommend it more if I wanted.

My service advisor, Courtney Steward, was very friendly and efficient. My car completed it's 20,000 service much more quickly than I expected. While I was waiting, I was tempted to buy the beautiful Absolutely Red Prius sitting on the Showroom floor.

I went to lou Fusz first and My Sales Person was the main reason I went back. Jim Donahoe was my main contact, he got me what we needed and didn't play games with the pricing.. I think Dealers arein the business to sell cars, sales people are who makes it happen. Jim did a great job and made sure my car came in correctly and was ready when I needed it.

We traveled an hour and half to purchase a 2015 toyota Sienna minivan only to find out the "certified pre-owned" vehicle which had passed a "160 point inspection" was missing a headrest (it was pictured on the internet as in place), a metal track for the 8th seat was broken exposing sharp metal so my kids could cut their feet or trip over the metal, the AC outlet was missing from the back row and there was a big hole in its place and the paint was chipping....I don't understand how it passed inspection. Well they found another minivan which we test drove which was a 2017 toyota sienna xle premium and we fell in love with but they were unwilling to negotiate 1400.00 off the price stating "we're a no haggle dealership." Oh yeah....did I mention our salesperson Joe Gustafson had two other customers he made appointments with at the same time as us. We were ignored after the other two customers showed up and the F&I guy was a total blow hard who would not work with us. We were willing to increase our price by $10,000 but they were still unwilling to work with us. We drove off without a new vehicle and very disappointed. Fast forward four days later and I called to request to speak with the GM of the dealership. After two calls with messages on VM I still haven't received a call back or acknowledgement of our dissatisfaction. We were repeat customers and this business and this not the experience we had the first time around. We will never go back to this dealership again. Jay Wolfe Toyota is working with us and providing wonderful customer service....I'd recommend going to Jay Wolfe Toyota than Lou Fusz

Jeff was amazing as was everyone else that we came into contact with. Thanks for an easy and awesome car-buying experience!! (Now, if you'd just pay for the van, we'd be set -- lol). All joking aside, I LOVE MY SIENNA, bells, whistles, and all!

The car arrived just as we ordered it. The staff (particularly Scott Christensen) was efficient and cooperative in processing the paperwork and orienting us in the use of the care.

Great service dept. My service advisor was Mindy, she was very thorough and kept me well informed about everything. I was very satisfied, as I always am at this dealership.

I just purchased my second vehicle from Lou Fusz Toyota! I worked with Don Cole on both cars and he is always such a great help! Very friendly, helpful and cool to work with. Don is very approachable and makes it easy to ask questions too! Matt Ciuffa helped with our second car and Matt was great! Easy going, helpful and down to earth....and he is creating cool videos for his clients!

I highly recommend Lou Fusz and these two great Sales Consultants!

Ryan
St. Louis City

I try to deal with Scott when I take my car to Lou Fusz Toyota (as I most often do). He is always professional, easy to talk to about my car's issues and goes over and above by sometimes going out to my car himself and looking at something I have a problem with. He is the best!

Mark Kleve was the saleman who sold me my car. I was referred to him by a friend after spending a very frustrating and exhausting day shopping for cars and dealing with salespeople. I called Mark on the phone, introduced myself, told him what I was looking for, and he went ABOVE AND BEYOND by texting me pics and conversing with me through text message. Not only that, but he stayed until almost 7 pm on a Saturday night to sell me my car. There were 2 other key players in this scenario that I have to boast about. Bob, the finance guy, who also stayed until almost 7 pm to get my paperwork pushed through. He had plans with his wife that evening and still stayed to process the paperwork (Hope you didn't get in too much trouble with the wife!). Lastly, but not least, Linda (the on-site Allstate agent) had offered me insurance through Allstate, but I turned her down, saying my insurance company would handle it. After finding out that my insurance company wouldn't be able to handle it, Linda had already left to go home for the evening, but also left me her cell number. I called her and she TURNED HER CAR AROUND to come help. The professionalism, no pressure sales, honesty, and outgoing friendliness and kindness made the entire experience a joy. I was so excited to get my new car and Mark, Linda and Bob all made my experience that much more fun and enjoyable! I was quite impressed, especially after dealing with all the salespeople throughout the day. I will refer everyone I know to Lou Fusz Toyota and will continue to rave about their dealership.

They do a good job of estimating completion time so you can decide whether to wait or leave the vehicle. They also cover for each other when things get busy. Brian was my assigned service advisor but he was away from his desk when I dropped the car off, so Warren covered for him and did the initial paperwork.

Lou Fusz was the only dealership that had the exact Sequoia that I was looking for and they gave me a great price. Jim Donohue was incredibly easy to work with and was very friendly. We always use Fusz Toyota for servicing our both of our Avalons and both of our Highlanders. We always get great customer service from the service department as well!

Mindi was a pleasure to work with. Everything went great.

Took the car at scheduled time. Had a nice shuttle ride home. Car ready in a couple of hours. Service advisor Ryan Smith saw that everything was done as requested. No problems at Lou Fusz!

Lou Fusz Toyota is a large car dealer company. The staff there are friendly and helpful. Joe is a great agent helps me find my ideal car. I told him that my budget was tight and he still helped me find the cars that best fit my requirements.
After a 5 months driving of the car I purchased, the car battery broke down while I was driving. I had to have it towed to the repair shop. They told me that the battery needed to be changed. It cost me for $200+ to change the battery. And then a week later I went back to had a recalled air bag changed, they said the car's IMA battery was bad as well. It would cost about $2,600 to have it changed. I was so surprised that I bought a $6,400 car for less than half a year, now both batteries had to be changed.

Having the car picked up and dropped off was so convenient. Scott kept me informed every step of the way. Thanks Scott!!

Brett was very helpful and helped talk me through the best way to deal with the issue without trying to sell me on a bigger repair.
Thanks Brett!

Our service advisor,CJ, did a fantastic job. At Lou Fusz Toyota you can count on excellent service done in a timely manner, and they will never suggest service unless it NEEDS to be done. In addition, they have helped me several times to stay within my budget. I might also add that their waiting area is truly great. Will continue to have my Toyota serviced at Lou Fusz. They only get better.

I needed a car. My son-in-law encouraged me to go to Lou Fusz. I was given the name of Roger Heffernan, a salesman. He had two cars and had me drive both. I selected one and Roger got a price for it. The process was professional, low pressure and good. I had not planned on buying that quickly, but the sale went smoothly. I thought why run around looking everywhere. Roger is an asset to the company. I would recommend Roger to anyone looking for a car. The service from beginning to end at Lou Fusz is top of the line.

Lou Fusz is a great location, convenient, and produces brand loyalty. Thanks Nancy!

Salesman Cody Cox was very helpful and stayed with us during our entire time in the dealership. Cody was very knowledgeable and helpful regarding the Highlander and Tacoma models we looked at and test drove. We ultimately chose the Tacoma TRD Sport. After a poor experience with another dealer, our entire experience at Lou Fusz to date has been stellar.

I worked with Emmanuel yesterday to purchase a used Toyota Prius V! I had contacted the dealership earlier in the day and made my appointment for 5:00. He had the car ready for me to test drive. I really appreciated how the sales tactics were not pushy but rather just helpful and informative. I learned everything I needed to know about the history of the car and all the perks not only with owning a Prius but with ongoing service that Lou Fusz provides over the life of the car. It was the most efficient sales experience I have ever had! Thank you so much, Emmanuel, for helping me get my dream vehicle! I look forward to the continuation of great service as my car ages.

Everyone I worked with at Lou Fusz Toyota was incredibly nice and explained every step of the process thoroughly. Scott was very helpful in finding me the right vehicle to fit my budget. Very pleased with my new RAV4 and with Lou Fusz Toyota!

I just purchased a vehicle from Brian Williams at Lou Fusz Toyota. The experience was professional, pleasant, and efficient. I definitely will use Lou Fusz Toyota again in the future.

My wife Rhonda are moving back to STL from NYC after 25 years and needed a car.. We decided to go eco. We went to Lou Fusz and ended up with a new black Prius on black Friday of all days. An excellent experience. Very relaxed. Rob Youngclaus was our salesman and a great guy. Could not ask for a better car salesman. Looking forward to a long relationship with Lou Fusz.

Service Dept. I'm surprised to see so many positive results for this dept. Got an oil change and thanks for the list of suggested services but afterwards my car was running kind of rough, opened my hood to find one of my spark plug wires not pushed all the way down, so it wasn't firing properly. The next day I received a call to ask/follow up on the service I received, I explained what happen. Have you ever had someone ask you something but sound like they really could care less the response?? That was how this caller was, he was dry and told me if I have any other problems I could call to make an appointment for them to take a look at it. Told him, thanks but no thanks. Kind of surprised because the service was much better the time before.

I had routine maintenance done on my Yaris back in '15. I don't live in the area anymore, but called them today to get my maintenance records so I could figure out what kind of maintenance was due. The mechanic I talked to walked me through what kind of maintenance I should be getting at my current mileage, even though there was obviously no financial incentive to do so. Great service! :)

For our vehicle I was told that for the first 36,000 miles, the Oil Changes were all on Toyotas dime. Toyota recommends every 10,000 miles. So simple math that is the first (3) free oil changes are not my worry-which would cover me to 30,000 miles.
Today after the 2nd oil change at 14,000 miles (yes I preemptively got an oil change at 4,000 for some strange reason I can't remember why..) , so that's (2) oil changes total now, they said next one is $85. And to rotate tires (which I thought we had 3 as well, we have 1 more) to use by November 2019..?

Basically was told I would have 3 oil changes & 3 tire rotates and sounds like I'm getting shorted 1 on each. Maybe I misunderstood the original deal and could probably look into old paperwork but I don't have time for that, I'll just post what happened lol. Usually I don't get burned but I at Weber Chevy the same thing happened couple years ago- only at Weber I got 3 on my truck instead of 5 that was promised by salesguy.
Oh well - so that's my experience since Google is asking

George Hobbs really made this experience one that will bring me back to Lou Fusz. He was thorough, really listened to what we were looking for and pointed us in the right direction in looking at the perfect car in the Toyota line up. George really knows the Toyota line and was willing to answer any questions we had... even after the sale. HIs follow up call a week later to make sure we were happy was refreshing. Give George a ring, you will be glad to you did. Cheers...

This was my third car purchase from Fusz. I live a bit of a distance, but it s worth the drive. Fusz has a great selection and the people working there really make the difference.

When it s time for a new car, I know what I want and am not the type to put up with the BS some places try. This time I got to work with Alex Abramson and he made the process simple and easy. He was very clear with what could be done and followed through.

I would recommend Fusz, and Alex Abramson, to anyone looking for a easy Toyota buying experience.

Will not be going back. Brought my 2018 4Runner in for a front end alignment post a suspension lift installation. Maintenance department was unable to get it to spec. They got it "as close as possible" which led me to driving down the road with it pulling to the right.

I brought it back to have them check it, and they change the cause for the issue from the suspension, to the wheels and tires. None of which helped their case. On the dealership lot is another lifted 4Runner for sale (brand new) with a 1in lift kit. Said vehicle is aligned to stock specifications.

When I brought that up over the phone, they tried to argue that this reasoning couldn't be used, as the two vehicles (with near identical suspension) are completely different.

When I picked up my 4Runner again, the service adviser tried to tell me that the issue was my "aftermarket" wheels and tires. These are the same wheels/tires that are installed on other vehicles on the lot, and are factory TRD wheels.

When I asked for alignment specs (which had never been given to me, standard practice) only the first set were found. No second set of alignment measurements were shown.

4Runner was taken to another shop the next day, and alignment was correct, to spec, without issue.

Would give dealership 0 stars, but that is not an option.