I would have preferred a bright sunny afternoon th...

I would have preferred a bright sunny afternoon this past Saturday when I visited Lexus of Richmond Hill. Unfortunately the rain was unrelenting. My husband went inside to "get information" but I was excited to see what they had in the pre-owned vehicle lot, so with umbrella in hand, I started looking at the vehicles. After 25 minutes in the pouring rain, I found a few that I wanted to learn more about so I went into the dealership to see about a test drive. I joined my husband who was with the dealership greeter and was told that the sales rep was on the phone but would be with us shortly. Five minutes later, the rep still had not joined us and the rain had somewhat subsided so I told the greeter I would show her the vehicles and to please have the rep meet us outside. I showed my husband the vehicles. I kept watching the window for the greeter. Eventually I saw her and she was with another individual, who was drinking what I assume to be coffee. I was very excited to catch her attention waived and showed her the 3 vehicles, raising my arms and asking where the sales rep was - she waived back. Another 15 minutes or so went by - I looked at my phone and noticed that we had been at the dealership for 45 minutes now. The rain stopped and that is when the rep appeared. It was the same person standing with the greeter so I asked him if he had the keys so we could get going. He looked at me puzzled and said all he was told was that we were interested in a specific model. I showed him the 3 vehicles and asked him to please get the keys so we could move on. I specified which one I wanted to take out first. 15 minutes later (really, 15 minutes - I did time it) I went into the dealership looking for our rep. He was off to the side talking to other reps. I went to the greeter and asked if we could please get someone else. I explained why. The rep approached us, I repeated my dissatisfaction and he told me someone had taken his plates and had to wait for them to be returned. (?#?) I asked him if he had the keys, he said yes - I said lets go. When we got outside, he did not have the keys for the first vehicle I wanted to take out. When I mentioned this to him, he apologized and said he would get them. Frustrated I said not, let's just go. When we got back, the vehicle I wanted to take out was gone - ok we missed out. But the 3rd vehicle was still there so we took that one out. (an additional note, both vehicles we took out were filthy inside). The price was not on the vehicle. When I asked the rep he said the information was inside, so we went in. He went to find the information (cost and car proof). He came back and gave us this information. We asked him if he could do anything with the price as we had done our research and felt it was a bit high - what is the best price you can do?. He had to speak with the Manager. He came back and showed us his "best price"... it was the original price plus 13%. We were insulted. Almost 2 hours at the dealership, almost 1 hour standing outside in the rain, it was clear we were motivated - - yet we were disrespected and treated with arrogance. It was a horrible experience.