Shu Wang

Review of Lexus of Richmond Hill

Not sure about sales, but the service department h...

Not sure about sales, but the service department has very very bad attitude. This happened on January 4th 2019

I had an issue with my rear driver side door lock on my 2016 Lexus GS-F with only 42,000 kms, the door lock has an issue. Not only did the service advisor interrupt me many many times when I am trying to describe the problem, but he would not even believe me that I had an issue, I am a car enthusiast and have owned multiple Scion FR-S, BMW M3, I give myself the slightest credibility that I know when a part as simple as a car lock is not functionally correctly but the service advisor was giving me attitude and warning me that if they don't find issues, it will be a 170 dollar diagnose fee. I also added that I have an issue with the rear power trunk, which makes a squeak noise during closing, but he told me that I would need to wait even longer if I want to get that looked it. Pretty much **hinting**, just don't bother have us looking at that.

Needless to say, took my business to Don Valley North Lexus