After an extraordinary client experience with Merc...

After an extraordinary client experience with Mercedes Benz, I decided to give Lexus a try for my next car. I visited Lexus of Richmond Hill and the experience was awful. There was little to no care shown about my concerns. I was being sold a car Grey car that was registered with Service Ontario as Brown. When I brought it to the attention of the pre-owned sales manager, he was quick to dismiss it saying that there is nothing he can do about it. I wrote to the GM twice and left him a voicemail but yet to hear back from him. On the day of delivery, 2 hours after I drove off the dealership there was an issue with the car. Upon returning to the dealership the following business day, the service technician reported a worn-out tire. How does a recently Lexus certified (including safety) car develop a worn-out tire within 2 hours of driving off the dealership? I wrote both the pre-owned sales manager and the General Manager but NEVER got a response.

The only positive experience I had came from Michael Tauro who tried his very best to salvage the situation and experience. Thanks for all your effort, calling to check in and also fixing the color discrepancy with Service Ontario. While I will never do business again nor recommend Lexus of Richmond Hill, I want you to know that you are a true ambassador.