sawreet tinna

Review of Lexus of Richmond Hill

DO NOT Ever buy from my this dealership. Rude mana...

DO NOT Ever buy from my this dealership. Rude manager. Their customer service is Zero. If I have chance to give them negative (less than one star) I would have choosen that. Went to buy Lexus RX350 , Mr Amar took my offer to their Masnager Anthony. I was advised that Don valley Lexus IS offering free snow tires with all purchases. Mr Amar said Done Valley and Richmond Lexus IS one and same and they will offer same. Rather than a sign back, I was rudely advised By Anthony take it or leave it. I advised Mr Amar that I would like to see Anthony and was advised no he does not wants to see us as he is having his Lunch, whereas hen we saw he was just sitting in his cabin. Mr Amar (sales person) also confirmed with us to goi home and said Anthony is not in good mood.

The fact is that I asked Mr Amar and seek his advice as to what should I be putting on an offer or what is the best price I can get it. I was advised that it's my choice. Second time my offer was only $1,800.00 less than the asking price and was told "Big No" on offer and winter tires and in small words it was "Take it or leave it" which can be confirmed by Mr Amar.

I specifically asked Mr Amar that I would like to speak to Anthony but I was told that he is having his Lunch and is not in a Good mood today. Staff was not even aware of the Black Friday promotion and I was told that Winter tires are not in stock and may not be in location for months. Excuses were made to skip the promotion. If Mr Anthony was having his Lunch, he could have asked me to wait which was not even offered. Mr Amar did tried to get assistance from other staff but no help.

I ended up buying car from DON VALLEY LEXUS. Their sales person Oliver and their manger are awesome persons. Their customer service is the best. I ended up getting a Car from them with a better deal.. Do not waste your time buying vehicles from Richmond Hill Lexus. Just go to Don Valley Lexus and see Oliver at Don Valley Lexus.

Don Valley Lexus gave me free winter tires, Hood protector at very very reasonable price, new wax and buffing, snow mats, free change of winter tines and free first service.