i would stay away at all cost from jim ellis, they had a car listed for around 34k when i asked how much ot would be they told me 51,999. not to mention the horror stories from the time I bought a car from them and all the times that it broke down.
I have been to the service department several times & it seems to over charge for services unless I make a complaint. I've come in for a oil change & paid $70. Also got a complementary car wash. This time $108 and not even a wash . I WON'T BE BACK
Always great service in the Servive Department. We bring both of our vehicles here. Brandon and Vladimir are the BEST! We don't like the quick lube service though, whatever they do it's caused our battery on newer vehicle to die twice and no one can seem to explain why it happens here. Suggest you always see a rep for vehicle maintenance and service history tracking. Coffee machine and wifi for you so you don't have to miss a beat! 4 stars because of Quick Lube and the shady salesman I encountered when I was car shopping.
We had a great experience our salesman Manny was very knowledgeable and friendly... The finance department was out of this place Sam was extremely helpful in finding the best finance possible while keeping our monthly payment within our budget... I will definetly reccomend this dealer over any other not only for Chevy's but for all the other dealerships they provide...
Poor communication! Had an 8:15 appointment but didn t even get a look from a customer service advisor until 9am. The urgency to get to each customer was poor. Someone should be greeting everyone and letting them know what the process is for service. Instead you are to sit and wait until someone decides to acknowledge you. Not enough service advisor on staff, poor communication, lack of urgency to assist. Needs major improvement
I had a FANTASTIC experience at Jim Ellis Chevrolet. Reggie Stagmaier was my sales person. This guy knows his stuff. He's been working with Chevy for over 20 years. He's extraordinarily kind and thoughtful. He won't ever pressure you to do anything you don't want to do. He will give you his thoughts, but won't ever force his opinion on you. Everyone else in the dealership was amazing, too. I closed out with Irene and she was fantastic. I am so happy and delighted with my new car, and the experience. The most painless, and smooth car buying experience I've ever had.
Bought a new vehicle and at 1200 miles it breaks down. My salesman assisted in getting me transportation but after that I dealt with a week of excuses from the service manager and then miraculously in less than twelve hours the problem was identified, fixed and truck returned only to have same noise without the check engine light return a week later. I return to dealership only to be told well last time your truck was only running on seven cylinders. A brand new truck only running on seven cylinders is a problem!! He then goes on to tell me he hears nothing while driving the truck and when I show him video he leaves and comes back with it s supposed to sound like that. I told him it didn t sound that way when I bought and his reply was well ya probably just didn t notice. I came here on a recommendation from a friend but never again. If I could return the truck as a whole I would because these issues shouldn t happen with a brand new vehicle but then I d have to go back to the dealership and that I m trying to avoid. I ll take it somewhere else from now on.
Purchased pre owned vehicle. Good and nice car but was 12,000 for the first price. Put 2500 down and now owe 15,000. How do you go from 12 to 15 when you was told and promised 12,000 for the overall final price. Watch out for the prices and do the math yourself before buying. Everyone is not rich
I have never been treated worse by a group. They insisted there was nothing wrong with my car and that in order for my car to actually be diagnosed (with an appointment), I would have to leave my car there to sit in the lot for an extra week while they catch up with their appointments until it was my turn. If I didn't want to do this I would lose my appointment time, and not only that, but they had no loaners available and told me I could rent a car for $40/day for at least a week while my car sits as its not being worked on. So ridiculous, my jaw dropped when the customer service rep told me this. Had to remind management how poor of customer service to get anything better. Think of how you want to be treated when you spend your hard earned money, or the "Jim Ellis values." Jim Ellis also owes me a back passenger window trim.
Nick was absolutely amazing. He was able to give me a great price on a lease for my Equinox, he was fun to talk to, and made me feel comfortable about the process. I want to hang out with him :). I will never go anywhere else.
Great visit and services people took very good care of my car
Took my chevy trailblazer ltz in for a trade in on a beautiful impala ltz and mario & the jim ellis team took care of me and sealed the deal. Loved how they treated me and was fair, will be back for the new camaros!!!!
friendly staff and overall a painless car buying process
Great and fast service. Treat customers with a friendly smile. Its not just about selling its about satisfaction.
This was a ruff day. Car acting up had to have it towed to Jim Ellis. Elise was wonderful it took time, but got me a loner.
My husband and I have bought several vehicles from Jim Ellis. Great customer service, friendly smiles, and a curteous staff makes a buying experience and great experience.
We all have different experiences,unfortunately, mine was extremely unpleasant. I don't like to make decisions on the spot and yes, I am looking for a car. Doesn't necessarily mean I have to buy right away. That's exactly what I told the gentleman helping me and he replies, "let's not waste each other's time if you're not going to buy anything. There's no reason to waste time on paperwork." Are you serious? Very rude, lazy and unprofessional. Whether I buy or not, it is your job to assist me and possibly convince me to get a car from you.
I prefer to get my car serviced at the dealer I purchased from, but it s getting harder and harder at Jim Ellis Chevy Atl. 90 minutes for an oil change and rotation is 3 times too long. It would make sense if it was busy but I just saw a bunch of employees standing around talking. Not a good look when everyone in the waiting room is restless and complaining (understandably). Also, whats the point of calling me 5 times prior over the week to confirm my appointment if you re going to act confused and grill me with questions when I show up for my service? Then, proceed to reluctantly find my appointment after finally just looking on the computer. Almost as if you dont want to work at all today. I get its a Friday but I couldve received cheaper faster service at PepBoys. I will not be buying my next car here (paid in full, might I add) if this dealer cannot scale customer service along with its growth/sales.
My sales associate Frederick was awesome! We really had a great experience and I love my new Tahoe.
JIM ELLIS CHEVROLET KEPT MY CAMARO FOR 5HRS FOR A BATTERY REPLACEMENT AND DID NOT EVEN LOOK AT IT OR GIVE ME AN UPDATE ON THE STATUS WITHOUT ME CALLING. SEEMS LIKE THEY DID THAT BECAUSE THEY DID NOT WANT TO HONOR THEIR SERVICE WARRANTY!!! I only had the battery for one year. I would recommend anyone who needs a new battery go to a regular parts store. I am sure you won't have this type of hassle or run around having a battery replaced. Poor customer service from the service advisor as well.
Repaired my car the right way, the first time. Costly, but worth it. Did not take all day.
Mark is the best!! He really take care of his customer
I had a very great experience at Jim Ellis dealership all thanks to Samuel Opara. He was the first person to welcome and greet me at the door. He is very honest, kind, helpful, knowledgeable, and very informative when comes to the cars and/or the different types of model. Thanks to him I was able to leave with my dream car!!!! Samuel is the guy to see when he comes to getting the car you want.
I take my company vehicle and my personal vehicle here. Every time they are quick to get to me and quick to get my vehicle done and back to me.
Keeping up with maintenance on your vehicle keeps its value. This dealer is awesome in keeping her maintained and keeping her value. I have every confidence in the health of my vehicle.
Robert Sigman is awesome. He gets me in and out in a timely manner. He is always courteous. He knows what I need and makes sure I receive it.
As much as I appreciate the comforts of the waiting area, and a service area that starts as a five star when you pull into the bay with someone to greet and open the door for you it quickly diminishes upon entering the area to interface with a service consultant. There is no proper queue. There is no one to manage the order of who is next with two ways to enter this area. This happens with an appointment. When I have to get a stranger together when he or she disregards the line it makes for the rest of my time there to be highly disappointing. When a service consultant does not have a sense of who is next all of the comforts created may as well be garbage because that s how you re setting up the experience.
My family bought a used 2009 Chevy Suburban from Jim Ellis. Michael Ricard was our sales representative. He went above and beyond to help us. We purchased the vehicle and within the week it needed some work. He not only had the work performed for free. He also got us a Yukon XL rental for free until the work was done. I don't know a lot of sales representatives that would go to this length to help a customer especially if he and or the dealership is losing money to do so. I would highly recommend him to any friends and family. I will also be purchasing my next vehicle through him.
Dino did a very good job. He is very dynamic and enthusiastic. As a consumer I'm under the impression that I had a great deal on this new car. The team at Jim Ellis Chevrolet is pretty nice.
I really Enjoyed myself buying a car over the weekend. I Really hate to work with salesmen because I was used to being pressed to make a sale. I would like to say that Mark Shaw was the best salesman I've had in years. There was a person that listened to the customer and was fair on the price. I was pleaantly pleased and left the dealership happy. If you want a great experience go to Jim Ellis and buy your next vehicle. Thanks Mr. Shaw for the great Experience.
*********UPDATE 12/9/19*********
Service Manager, contacted me about the situation and how he could remedy it. He offered a free oil change and a drastically different service experience. Today I received such an experience. Ms. Monica Smith was my agent and she had a fabulous personality and keen sense of customer service. Not only was my experience with her great, but I overheard her interacting with another customer; an elderly man. She walked this gentleman through the entirety of his service options, gave recommendations to his questions, and then informed him about their Lyft program in case he needed to get some food during the service
****************************************
Came in for a 10:10am appt routine oil change today. Arrived at 10:15am and didn t get checked in until 10:50am. The agents all had customers so I patiently waited, however, despite being the first person in the office the agents proceeded to service two different gentlemen that came in significantly after I had. When a agent can finally service me, she informs me that the agent over my appt is no longer with the company and she couldn t help me because she was already multitasking. I proceed to wait again until the next agent was available. It s now 1:05pm and I m just getting in my car. On top of the ridiculous wait and poor service, I find out at the cashier that my routine oil change that has costed me $46.48 since I started coming to this specific dealership, is now $79.55. I ve been coming to Jim Ellis Chevy off Peachtree Industrial BLVD since I moved to Atlanta in Jan of 2018, but today s service experience is nothing I wish to repeat. I will be no longer using nor referring your dealership for any automotive services.
I just left here after getting to my appointment ten minutes early. It s now been twenty minutes and I haven t even been greeted by a service advisor even though a car who arrived after me has. I normally have a great experience at this dealership but I m disappointed in them today. I ll be getting my routine services elsewhere from now on.
They were very friendly and got me in and out in no time.
Great car buying experience at this dealership. The staff was very helpful and genuine. Dino helped me the most and I appreciate his friendly approach.
Our salesman Tim was great! We had the best car buying experience. We were in and out within a reasonable time and everyone was so nice!! We will definitely be visiting Jim Ellis Chevy for our next purchase!
I must say that in the month and a half since I have purchased my truck from this dealership the customer service has been horrible. I can not get in touch with the finance department. I can not get anyone to call me back. I informed them when they added tax, tag, and title to my loan that the fees and taxes would be lower because of where I live in Alabama. They still added over twice the amount that was necessary and the difference has still not been refunded. I will never do business here again, nor will I recommend them to anyone else even if they do have exactly what you are looking for. Find another dealership!
Worst experience that I have ever had. I was trying to test drive a corvette. And the dealer called SHAWN came and talked a lot to me but suddenly said he doesn t wanna deal with me saying I was not respectful to him while I said anything. And he said he gonna get cops to arrest me saying that Im a punk kid.... lol and everyone in the store wasn t like giving any attention to what is going on. So I think they may not wanna sell a car or maybe I just look too poor to buy a corvette. I can tell the whole store is full of racists simply cuz I was the only Asian in the store and the way they speak with u is all arrogance.
I came on the Jim Ellis Chevrolet car lot looking for a late model Range Rover Sport but saw they had a 2017 Volvo XC90 T6 Inscription on the lot, with only 3,100 miles. I'm the type of person that does a thorough investigation on things, so I noticed it wasn't listed on their website. Could this be a new vehicle on the lot?!?
Just a couple of days before, I happen to see this same type of SUV pull up at my gym. This was my first introduction to it and it piqued my interest! The lines, how luxurious it looked and how the grill just stood out made me a fan instantly! Not to look like a stalker, I waited for the owner to get out and go in the gym before I walked around it and pressed my face to the window to look in....
Back to the Jim Ellis Chevrolet car lot.... after putting away my iPad, I proceeded to the sales floor. (It was about to start raining too) George Thomas greeted me at the door and I told him I was interested in the Volvo SUV they had on the lot. He wasn't familiar with it (It was new to the lot!!). He went and spoke to his sales manager, Steve Brown, and got the key. As he returned, it started pouring down rain. No test drive today. George and I chatted for a minute as I waited for the rain to slow down. I asked George what was selling price of the SUV. He told me 65k. Definitely out of my price range. I told him my budget was 50k and that we couldn't do business. He gave me his card and escorted me out the door. But before doing so, there was an exchange that transpired between him and Steve. As we were walking out Steve comes trailing behind and asked was I taking it home? I told him only if you sold it to me for 50k. Steve proceeded to tell me that he could only go as low as 56k. I said thanks but no thanks and left the dealership.
The very next day, to my surprise, they had listed the SUV online! And they listed it for......... 54k!! Knowing that this was a good deal, I pulled out Georges card and gave him a call. I told him that I recognized what transpired the other day and that I was motivated to buy and still do business with him. He had to go out of town and turned everything over to Steve. I came in on Friday, June 29th. Steve had all the paperwork ready. The SUV was cleaned and detailed. But I still tried to talk Steve down to 50k. Then 52k. He wouldn't budge as I knew he wouldn't. We spoke honestly with each other. He went to his desk and printed out what I already knew about the Volvo XC90 T6 Inscription. Can't blame me for trying, just like I don't blame them for trying to make as much money as they could....
After driving the SUV for the first time and sitting in it, figuring out all the bells and whistles, I was introduced to Dominique Lighten in the finance department. She took great care of me! Beautiful spirit!
Outside of the sales team trying to make a large profit off me, it was a "Painless Transaction"
Thank you Jim Ellis Chevrolet!
Very disappointed with my experience. Confirmed that the used vehicle I was interested in was at the dealership but when I showed up I was informed that it had actually not arrived. Came back once the car was on the lot and still had long delays with no explanation. Tried to buy it that day but left after an hour of waiting for the finance person to approve my all-cash purchase. Ended up leaving a deposit. When I came back the car was marked up $2000 over the advertised price when I was given the invoice. Was told it was a mistake. My deposit was also not deducted from the invoice when I finally purchased it. Still waiting for the deposit credit to go through on my credit card. The salesman was very interested in making sure that he was doing everything he could to correct the issues, but management does not seem to care - never reached out to try to explain or make things right.
My husband and I purchased a 2018 Tahoe in November and were very happy with the customer service we received. Our sales rep, Mario, was very easy to work with and not pushy at all. Within a week, we had the car in the shop--turns out two of the tires had flat spots (from sitting on the lot), so two new tires were put on the Tahoe; this was no cost to us. Service was great to deal with and even provided us with a loaner during this time. Lastly, we have a Costco membership which provides us with a discount on the 2018 models. The discount was incorrectly processed at the time of purchase and later realized. Once we brought it to the manager''s attention (Jeff Asberry), he worked diligently to contact GM and Costco to rectify the mistake. In the end we received our incentive thanks to Jeff's patience with the matter. All in all, all the employees we encountered and worked with at Jim Ellis Chevrolet were wonderful, friendly, and made sure to satisfy us. We highly recommend this dealership!
Service department will make promises that they will not keep first and last time doing business with this dealership
Just wanted to give 5 star for the service advisor James Williams. That went above and beyond on getting my car fix not on just one occasion but two. If you guys ever take your car in for anything ( maintenance, check engine, or weird noise) James is the person to speak too. If i could rate the tech on here i would give them two stars. The tech left something loose on my turbo luckily i notice it before i got into the freeway. It never hurt to check your work twice before handing the car over to the customers. Over all i am satisfied with the work and time frame i got my car returned.
THANK JAMES WILLIAMS KEEP UP THE GOOD WORK!!!
I was in the market for a new Camaro 2SS for my birthday and I chose Jim Ellis to fill my needs. When I got there, i didn't have to wait to see the car I wanted and they knew exactly what I wanted. Financing was easy and simple. I visited on Friday about 7 pm, picked my car up Saturday at 1 pm. Simple, straight to the point and clear.
Great experience! I was in and out, the staff was great with assisting me. I was late due to traffic but was still seen. Thanks!
We had a great experience when we purchased our 2011 Chevrolet Suburban. The entire staff was very accommodating to our needs and I would like to recognize our Product Specialist, Melvin Sandlin, as he went out of his way to ensure a delightful customer experience. They have earned our future business!
Great buying experience! The entire Sales Team was awesome!! I will be back for future service/purchases!
I bought my 2017 Impala from Melissa and it was a great experience! She was sweet, well mannered, knowledgeable, and very easy going. Never once did I feel pressured. I normally do not trust dealerships because f the high pressure experience but she was truly a blessing. Ask for Melissa!
Worst experience ever in a dealer. Bad treatment from the manager,his attitude towards me was too bad and even Discriminatory just because I wasn t sure about buying a car right away..Bad service.
After four long months Jim Ellis has honored their promise. They have sincerely apologized and compensated us; for the most part we are satisfied with the resolution. We have settled for the minimum because our motive has never been monetary gain. We simply wanted to be treated fairly and with respect. Mistakes are often necessary because it is an integral part of life, everyone makes them, and because of that we are in favor of given people a second chance. In the future, if given the chance, we would definitely do business with Jim Ellis again. I know our experience will be better the next time around. If nothing else this ordeal has proven to be a great learning opportunity for all the people involved. We have a lot of respect for Jim Ellis for coming through in the end and fairly rectifying their mistakes.
--------------
Original Post:
Knowing what we know now, we would never have done business with Jim Ellis. If anyone decides to purchase a vehicle from one of their dealerships make sure to do your research and read all their reviews. Be sure to get everything in writing, and never ever believe what they say without confirming it for yourself. Not only did they fail to live up to the Jim Ellis Promise, but they also did not respect us as human beings. They did not rectify their mistakes to our satisfaction and we, their customers, paid for their mistakes with our hard earned money. They repeatedly told us about the awards they have won and how respectable they really are. However, like President Franklin D. Roosevelt once said, "repetition does not transform a lie into a truth."
At the dealership, we told them that the purpose of the truck was to tow a travel trailer, and they verbally confirmed the information listed on their website and on CarGuru. After purchasing the truck we found out that it had the lowest tow rating. We immediately brought this to their attention. Yet, it still took them over two months to locate us a replacement vehicle. During this process we were lied to, ignored, and kept in the dark. They were not professional and remained unsympathetic about the predicament they put us in. We had to eventually contact the General Manager and the VP of Operations just to get things rolling.
After two long months of having a new truck we could not drive for fear of damaging it before the swap, we were cornered into a bad deal. They initially expected us to pay $10,000 extra for the replacement vehicle. Ironically, they kept trying to convince us that we were getting a great deal. This whole ordeal was extremely mentally and emotionally exhausting and required multiple visits to the dealership as well as countless emails. When we told them that we would take them to court and pursuit other legal actions, they threatened to make it much more difficult than it has to be if we followed through with our plans. In the end they refused to compensate us for the loan payments we had already made and stated that they could not make anymore concessions . We paid nearly $5,000 extra for a new truck that we never asked for, we only wished to get what we were promised and originally paid for.
In the last communication, rather than apologizing for the loss of time and money, they told us that their biggest failure in this was not being able to convince us that we really did in the end get a great deal. We guess this was slightly better than before when they told us that mistakes happen and apologized that it had to be you folks this time. Did they honestly think that those words would make us feel better and magically compensate us for everything? In life as well as in business we must not forget that circumstances reveal the man. Anyhow, thank you for reading and consider yourself warned!
The Service Department is courteous, professional and efficient. They run on a system that allows each client to receive personalized service. It is a great experience.
Awesome sales team! Thank you Jeff Asberry and Gavin Harrison! I will recommend Jim Ellis Chevrolet to all my friends and family! Thank you again!
Walked in at 1PM yesterday and drove out at 5PM with a beautiful factory fresh 2016 Chevy Colorado.
Reggie Stagmaier, our salesman, from the moment he shook our hand greeting us like family, to the moment he held the door for us on our new truck as we prepared to drive away as proud new owners, he personalized this entire transaction. He made sure it was painless, rewarding, and win-win for us and Jim Ellis. His professionalism, his sincerity, and his commitment to deliver a memorable experience as well as value made our Saturday afternoon a pleasure.
Well done Reggie! I assure you we will send our friends and family your way for their vehicle needs!
Best regards
Joe
Thanks for your quick and efficient oil change and tire rotation
Despite everyone being generally nice, every time I have been to this location I have struggled to get anything done in a timely fashion. This recent visit I spent 6 hours waiting for a single tire to be changed. Now there are two factors against me in this, and I admit that. The first being that was a walk-in at 8am on a Monday morning. My issue was bad enough that I did not want to risk a delay in appointment, and have replaced the other 3 tires here. The second is that I drive a Volt. Neither of those situations does not excuse a 6 hour wait time for a tire change.
I was in at 8 and by 830 my car was out of my hands. Within 15 minutes I was told they did want to replace the tire and I authorized it. I expected a near 2 hour wait, considering when I came in. Once 1130 rolled around I asked for an update. I was told they would check. Noon came and no response came with it. I asked once more, and then left the site for lunch. A ride was offered, but due to my history with getting rides from this location I denied it.
I returned an hour later, and the tire was still not replaced. At 1:30, I was going to ask to have my car back and then leave, but I saw it in the garage sitting there, raised, without the tire. At 1:50 nothing had happened with the car, and I spoke with my rep and stated that if my car was not back in my possession at 2pm, new tire or not, I would start to get furious with everyone involved. In short the answer I was given was because I had a Volt, only the Volt technician would touch it. For most things I understand that, but this was just a simple tire change. Right after 2, the car was back in my possession.
I was told by my rep that the manager was not on site, as I would have asked to speak with them, and they knocked off 10% of my $200+ tire replacement. Whether or not this was true, I was long ready to be gone as I had missed an entire day of work, including a lunch for my birthday. I was, and still am, incredibly displeased and disappointed with my time there. Historically I have had issue after issue with this location, through lack of communication and transparency. This visit was a last straw for me. I will be not returning to this location to get my car serviced if I can help it at all.
I stopped in last month looking to purchase a vehicle, a red Camaro. The sales guy walked up to me and I explained to him that I was going to finance through my credit union and that I was pretty much trying to obtain a figure to go back to the bank with so that I could bring back the check for purchase. The guy was not outright rude, but he was not attentive, and his response to me was when I get the check from the bank to come back and talk to him then, oh really? He showed no concern, was not eager to assist and gave me the impression that unless I had the check in hand in that moment he was uninterested in making the sale. Thanks to this rude salesman I took my business elsewhere, Nalley Infiniti to be specific and purchased outright a better vehicle accompanied by excellent customer service.
The whole team does a great job of not wasting your time and making car buying a more pleasant experience than other dealerships that go for the hard sell. Zach was excellent with sales and Andre was very fast and efficient with finance. I highly recommend buying your next car at Jim Ellis!
Reggie Stagmaier was awesome!! I could not have had a better experience than when my wife and I bought our two new Corvettes last week. Reggie and the entire team over at Jim Ellis Chevrolet made it easy. I purchased a new Corvette Z06 and my wife is loving her new Stingray all thanks to the Jim Ellis team. If you are looking for a great experience just drop by and ask for Reggie.
Gavin was very nice and help us get a decent price for the car. We love our new car! Thanks, Gavin!
I purchased a 2017 Chevy Silverado from your dealership. My sales rep Mankalo Bradley was nothing shorter than amazing. His service was great and his personality was outstanding. I would recommend your dealership and his service to anyone. Thanks slot you guys!!!
Vladimir makes me feel at home and so does Mr Colon always a great experience
My appointment was at 9:30am today for my air conditioner and the service advisor gave me the diagnosis before taking my SUV in to be service for the diagnosis. I am still here as of 3:41pm which will make over six (6) hours
A man came in at 1:00pm with the same issue (air conditioner) for his Silverado and his work was completed at 3:30pm.
See Kalo.....Pretty cool guy....he will take care of everything....
My husband and I were out just looking around for another car to see what was out there and the different and technology in today's time. First stop was at Jim Ellis Chevrolet on Peachtree Ind. Blvb. Where we meet sale rep Ricardo Shands. Great person all around, easy to talk to, had sense of humor at times, but listen to what we had to say and what we needed. We purchased a 2015 Chevy impala, which my husband and I both love.
My husband and I was greeted by a friendly and welcoming sale rep. His name was Seymour. We never felt pressured or rushed throughout the entire process of deciding to purchase a new car. I loved how he listened to what we were looking for and made every effort to accommodate us. We were extremely please not only with my brand new Buick Enclave but with the friendly and professional care we were given by all.
Thank You Jim Ellis and special thanks to Seymour.
Robert was kind and looks out for both the vehiclec's clients best interest
I recently purchased a 2016 C7 Stingray and my experience with Dino Hill was nothing short of amazing! I probably texted/called him over 100 times and not once did his demeanor change. Very professional!! I've also worked with Vladimir (service manager) for almost 10 yrs with my C6 Corvette and recently my C7 Stingray, and he's been awesome; very easy to work with and is always open, honest, and courteous.
My buying experience: A+ from test drive to final delivery. Thanks to all involved in my purchase...i know where my future business will always be knowing these people care about the buyer...hands down the best.
I recently purchased my 2017 Malibu LT and I couldn't have done it without my salesperson Melissa. She made sure all my questions and concerns were answered and even checked to make sure I was satisfied with my overall experience. I can't forget about Jeremy who made sure I had a smooth finance process. I can say Jim Ellis was the best decision I made, no other delearship can beat them at ALL.
Most of the service managers talk to you like they are the know-all and you are the know-nothing. Spent about 2 hours just to get an oil change and standard inspection. When I finally got the paperwork I noticed that they didn't even bother to fill in the actual data. For example, they didn't put my current brake measurements but rather just gave them the green check. Mind you there are specific spaces for them to fill in the actual measurements. They did this for every part of the inspection that had spaces for specific data. Not to mention after they rotated my tires, my front driver's side tire pressure sensor no longer works. It stopped working the morning after I went to Jim Ellis, having only driven about 40 miles since the tire rotation and the sensor failure.
I made an appointment for replacing a valve cover gasket, spark plugs and air filter in the first place, but the day before I had some overheating issues. Therefore, I asked them to fix this issue first, and I told them to double check the thermostat first and to give me some updates before they do anything.
After a couple hours, still NOTHING! I went back to the Service Advisor and ask for an update, and the mechanic had NO CLUE! My car was apart, and he didn't know what was the issue except he mentioned a potential head gasket issue which could cost $3000-$4000!!!!!. I didn't buy it so I asked him again to check the thermostat!
After a while, the Service Advisor came back to me saying that they are not sure yet but it may be the head gasket so they wanted to keep the car for additional and it it is, it would cost $1500-$2000!!! Yeah, right...
They also tried to sell me a new car, and scare me if I take back the car, but I DID take my car back!.
I went to another place that found out in 10 min that it was a defective thermostat!
Problem fixed for less that $100 !!!
I can't believe a dealership tried to RIP me OFF like that!!!
DON'T EVER GO THERE!
Great work with Nick Porter! I visited here a couple of times. Whenever I stopped by, he did his best he could do to satisfy me. Many cars are available and great deal! I bought 2018 Suburban with him in Jim Ellis.
My Trax was being serviced, and Tony was Excellent. The expected wait time was very accurate. All of my concerns was answered prompt without hesitation. Last, all expectations was met.
Vladimir was very helpful with servicing me. He gave me a peace of mind that they check my car fully and handle the oil change and tire rotation in a timely fashion. Also they are following great covid-19 policies for the times we are in.
I just took delivery of a new Tahoe from my product specialist, Zach Gabel. the sale manager, Brady Koerner and his entire staff were a pleasure to work with. No hassle, no stress, they truly lived up to the Jim Ellis promise.
Whole process from contacting dealer to buying and financing vehicle was great! Working with Zach to negotiate purchase price was excellent experience. Not too forth and back. I knew my price point and I was able to negotiate pretty quickly and seal it.
Thank you everyone who was involved.
Completely and extremely satisfied with my most recent buying experience at Jim Ellis Chevrolet!!!!!
My sister & brother-in-law were car shopping & I recommended we check out Toyota b/c I drive one & like the cars. Needless to say we ran out of there b/c the service was well below par & decided to go next door to Jim Ellis Chevy. We were so lucky to be greeted by a salesman named Kalo who was patient, knowledgeable & kind. He listened to what was most important & delivered accordingly. The entire experience was exceptional, even the finance manager Charice was great. When I'm buying my truck I will definitely seek out Kalo & Charice as my tag team duo.
I've purchased many vehicles in my years but this was the easiest transaction ever. From the Sales Consultant, Tom Culp, to the Finance Manger, Sam, this is not the typical dealership. Thanks Guys!
I received a letter in the mail for pre-approval and a call to state that I was qualified from a Nicole Quinones and was passed off to a Mankalo. I was there for three hours of negotiations when I was told that I had to pay some money down or they could no longer work with me. I WILL BE FILING A COMPLAINT WITH THE BBB AND FTC.
I purchased my first vehicle with Jim Ellis at the end of February. I had difficulties getting the pre-approval done online as I'm driving from a long distance just to look at and test drive a car I really wanted. I had to go through that process twice, and the next day I went in. Had to do it again anyway manually. I ended up having to wait and come pick up my car the next day over something that was missed in the inspection, which was fine. Now it's April and my temp tag is about to expire and guess what? It's IMPOSSIBLE to get anyone on the phone to ask why I have not received my plate/tag that I paid for when it's been over a month since I got the car. I have called them every day after typical lunch hours all week and every single time it goes straight to voicemail. My boyfriend and I have both left voicemails and still nobody calls me back. Granted I shouldn't have waited so long to try to call, but it should not be THIS hard to get in contact with anyone whether if it's a salesperson, the finance department, or the tag/title department. Especially during the weekdays and in the early afternoon hours.
Due to all of the complications I seem to be having, my impression on this dealership has dropped tremendously and I do not recommend for anyone to deal with them if you're like me and buying your first car. Or save some money and headaches and go to a different dealership outside of Atlanta. The only reason I looked at this one was because this car was the exact year and color that I had wanted with low mileage on it. I still love my car, but I am highly upset that this is how the dealership has treated a new customer.
SERVICE was by far the worst experience!!!!
I brought in a 2019 cargo van and needed a mirror replacement. I was greeted by Paul Jarrell.
The tough luck attitude was applied in full force as the part was not in stock.
I asked to please order the part and let me know when it was ready... No luck there either. He said the mirror will take 4 to 5 days to arrive and it would take an entire day to replace it.
That meant a lost trip there and an additional trip 4 days later + a full day to replace an mirror?????
NEVER AGAIN
I can see how customer satisfaction and positive customer experience is nowhere on their list.
Couldn t be been more pleased with Kalo and Jim Ellis Chevrolet. Kalo was professional, knowledgeable and made the buying experience fast and easy.
Service *appointment* and no service or phone call for 2 full days. Incredible inconvenience. Stay away, they are not in the service business at all.
My experience at Jim Ellis was fantastic from the time I submitted a request for more information for a car I was interested in to when I actually decided to purchase the car I was interested in that Jim Ellis had on the car lot. Their sales team was fantastic, and very personable and knowledgeable! I would highly recommend Jim Ellis Chevrolet when looking for a car!!
Just picked up my new 2015 Chevrolet Colorado work truck over the weekend and I am loving it! My sales professional Michael Ricard was extremely helpful during my buying experience. Best trade in ever, big thanks to my new friends at Jim Ellis Chevrolet Atlanta!
I had the blessing of buying a vehicle from Jim Ellis. George was actually on the lot when we pulled up. I saw the car I wanted online before going to Jim Ellis so I knew exactly what I wanted. George was so helpful in every aspect I would definitely recommend this car dealership to my family and friends. And last but not least George filled our car up with a full tank of gas before leaving the lot. Oh and the most important thing about buying a car, they are definitely not like most dealerships that nag you and tell you to buy it. They gave my husband and I time to decide and discuss things and not pushy. I had to add that in because God knows we went to several dealerships before even knowing about Jim Ellis and every last one was very pushy and nagging. I really wanted a white BMW X5 every dealership I went to had other colors besides the color I wanted but still was pushing me to buy. Which is what led me to go online searching and Jim Ellis came up. I looked at their inventory online and they had what I wanted. My husband and I wish we knew about this one before going to all the other ones we went to. I got the car I wanted and the color I wanted at Jim Ellis
I purchased a 2016 Chevrolet Silverado yesterday! and goodness! i was beyond satisfied with the performance and knowledge of Jeovanni. I had trouble on picking out color,featrues etc. but Jeovanni was really patient and helpful with me he answered every single question i would ask and also the staff was great! every eye contact i made with any of them they gave a big smile back! Will refer everyone thats planning on buying a car to come here!
Every time I schedule an appointment for a simple oil change it takes at least 2 hrs . I m not understanding the reason for an appointment if it will take so long. And then when you ask how long they tell you a hour. If you go somewhere like precision tune auto, I m in and out in 30 mins or less and it s not as big as a dealership. The only reason I came back this time was to use my voucher. This is ridiculous and this is the second time I ve had to wait 2 hrs for an oil change.
jimellischevrolet.com
