*********UPDATE 12/9/19*********

*********UPDATE 12/9/19*********

Service Manager, contacted me about the situation and how he could remedy it. He offered a free oil change and a drastically different service experience. Today I received such an experience. Ms. Monica Smith was my agent and she had a fabulous personality and keen sense of customer service. Not only was my experience with her great, but I overheard her interacting with another customer; an elderly man. She walked this gentleman through the entirety of his service options, gave recommendations to his questions, and then informed him about their Lyft program in case he needed to get some food during the service

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Came in for a 10:10am appt routine oil change today. Arrived at 10:15am and didn t get checked in until 10:50am. The agents all had customers so I patiently waited, however, despite being the first person in the office the agents proceeded to service two different gentlemen that came in significantly after I had. When a agent can finally service me, she informs me that the agent over my appt is no longer with the company and she couldn t help me because she was already multitasking. I proceed to wait again until the next agent was available. It s now 1:05pm and I m just getting in my car. On top of the ridiculous wait and poor service, I find out at the cashier that my routine oil change that has costed me $46.48 since I started coming to this specific dealership, is now $79.55. I ve been coming to Jim Ellis Chevy off Peachtree Industrial BLVD since I moved to Atlanta in Jan of 2018, but today s service experience is nothing I wish to repeat. I will be no longer using nor referring your dealership for any automotive services.