I purchased my first vehicle with Jim Ellis at the...

I purchased my first vehicle with Jim Ellis at the end of February. I had difficulties getting the pre-approval done online as I'm driving from a long distance just to look at and test drive a car I really wanted. I had to go through that process twice, and the next day I went in. Had to do it again anyway manually. I ended up having to wait and come pick up my car the next day over something that was missed in the inspection, which was fine. Now it's April and my temp tag is about to expire and guess what? It's IMPOSSIBLE to get anyone on the phone to ask why I have not received my plate/tag that I paid for when it's been over a month since I got the car. I have called them every day after typical lunch hours all week and every single time it goes straight to voicemail. My boyfriend and I have both left voicemails and still nobody calls me back. Granted I shouldn't have waited so long to try to call, but it should not be THIS hard to get in contact with anyone whether if it's a salesperson, the finance department, or the tag/title department. Especially during the weekdays and in the early afternoon hours.

Due to all of the complications I seem to be having, my impression on this dealership has dropped tremendously and I do not recommend for anyone to deal with them if you're like me and buying your first car. Or save some money and headaches and go to a different dealership outside of Atlanta. The only reason I looked at this one was because this car was the exact year and color that I had wanted with low mileage on it. I still love my car, but I am highly upset that this is how the dealership has treated a new customer.