Poor communication! Had an 8:15 appointment but di...

Poor communication! Had an 8:15 appointment but didn t even get a look from a customer service advisor until 9am. The urgency to get to each customer was poor. Someone should be greeting everyone and letting them know what the process is for service. Instead you are to sit and wait until someone decides to acknowledge you. Not enough service advisor on staff, poor communication, lack of urgency to assist. Needs major improvement