Despite everyone being generally nice, every time ...

Despite everyone being generally nice, every time I have been to this location I have struggled to get anything done in a timely fashion. This recent visit I spent 6 hours waiting for a single tire to be changed. Now there are two factors against me in this, and I admit that. The first being that was a walk-in at 8am on a Monday morning. My issue was bad enough that I did not want to risk a delay in appointment, and have replaced the other 3 tires here. The second is that I drive a Volt. Neither of those situations does not excuse a 6 hour wait time for a tire change.

I was in at 8 and by 830 my car was out of my hands. Within 15 minutes I was told they did want to replace the tire and I authorized it. I expected a near 2 hour wait, considering when I came in. Once 1130 rolled around I asked for an update. I was told they would check. Noon came and no response came with it. I asked once more, and then left the site for lunch. A ride was offered, but due to my history with getting rides from this location I denied it.

I returned an hour later, and the tire was still not replaced. At 1:30, I was going to ask to have my car back and then leave, but I saw it in the garage sitting there, raised, without the tire. At 1:50 nothing had happened with the car, and I spoke with my rep and stated that if my car was not back in my possession at 2pm, new tire or not, I would start to get furious with everyone involved. In short the answer I was given was because I had a Volt, only the Volt technician would touch it. For most things I understand that, but this was just a simple tire change. Right after 2, the car was back in my possession.

I was told by my rep that the manager was not on site, as I would have asked to speak with them, and they knocked off 10% of my $200+ tire replacement. Whether or not this was true, I was long ready to be gone as I had missed an entire day of work, including a lunch for my birthday. I was, and still am, incredibly displeased and disappointed with my time there. Historically I have had issue after issue with this location, through lack of communication and transparency. This visit was a last straw for me. I will be not returning to this location to get my car serviced if I can help it at all.