I have never been treated worse by a group. They i...

I have never been treated worse by a group. They insisted there was nothing wrong with my car and that in order for my car to actually be diagnosed (with an appointment), I would have to leave my car there to sit in the lot for an extra week while they catch up with their appointments until it was my turn. If I didn't want to do this I would lose my appointment time, and not only that, but they had no loaners available and told me I could rent a car for $40/day for at least a week while my car sits as its not being worked on. So ridiculous, my jaw dropped when the customer service rep told me this. Had to remind management how poor of customer service to get anything better. Think of how you want to be treated when you spend your hard earned money, or the "Jim Ellis values." Jim Ellis also owes me a back passenger window trim.