After four long months Jim Ellis has honored their...

After four long months Jim Ellis has honored their promise. They have sincerely apologized and compensated us; for the most part we are satisfied with the resolution. We have settled for the minimum because our motive has never been monetary gain. We simply wanted to be treated fairly and with respect. Mistakes are often necessary because it is an integral part of life, everyone makes them, and because of that we are in favor of given people a second chance. In the future, if given the chance, we would definitely do business with Jim Ellis again. I know our experience will be better the next time around. If nothing else this ordeal has proven to be a great learning opportunity for all the people involved. We have a lot of respect for Jim Ellis for coming through in the end and fairly rectifying their mistakes.
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Original Post:

Knowing what we know now, we would never have done business with Jim Ellis. If anyone decides to purchase a vehicle from one of their dealerships make sure to do your research and read all their reviews. Be sure to get everything in writing, and never ever believe what they say without confirming it for yourself. Not only did they fail to live up to the Jim Ellis Promise, but they also did not respect us as human beings. They did not rectify their mistakes to our satisfaction and we, their customers, paid for their mistakes with our hard earned money. They repeatedly told us about the awards they have won and how respectable they really are. However, like President Franklin D. Roosevelt once said, "repetition does not transform a lie into a truth."

At the dealership, we told them that the purpose of the truck was to tow a travel trailer, and they verbally confirmed the information listed on their website and on CarGuru. After purchasing the truck we found out that it had the lowest tow rating. We immediately brought this to their attention. Yet, it still took them over two months to locate us a replacement vehicle. During this process we were lied to, ignored, and kept in the dark. They were not professional and remained unsympathetic about the predicament they put us in. We had to eventually contact the General Manager and the VP of Operations just to get things rolling.

After two long months of having a new truck we could not drive for fear of damaging it before the swap, we were cornered into a bad deal. They initially expected us to pay $10,000 extra for the replacement vehicle. Ironically, they kept trying to convince us that we were getting a great deal. This whole ordeal was extremely mentally and emotionally exhausting and required multiple visits to the dealership as well as countless emails. When we told them that we would take them to court and pursuit other legal actions, they threatened to make it much more difficult than it has to be if we followed through with our plans. In the end they refused to compensate us for the loan payments we had already made and stated that they could not make anymore concessions . We paid nearly $5,000 extra for a new truck that we never asked for, we only wished to get what we were promised and originally paid for.

In the last communication, rather than apologizing for the loss of time and money, they told us that their biggest failure in this was not being able to convince us that we really did in the end get a great deal. We guess this was slightly better than before when they told us that mistakes happen and apologized that it had to be you folks this time. Did they honestly think that those words would make us feel better and magically compensate us for everything? In life as well as in business we must not forget that circumstances reveal the man. Anyhow, thank you for reading and consider yourself warned!