As much as I appreciate the comforts of the waitin...

As much as I appreciate the comforts of the waiting area, and a service area that starts as a five star when you pull into the bay with someone to greet and open the door for you it quickly diminishes upon entering the area to interface with a service consultant. There is no proper queue. There is no one to manage the order of who is next with two ways to enter this area. This happens with an appointment. When I have to get a stranger together when he or she disregards the line it makes for the rest of my time there to be highly disappointing. When a service consultant does not have a sense of who is next all of the comforts created may as well be garbage because that s how you re setting up the experience.