Let me just state that I have purchased items for ...

Let me just state that I have purchased items for Jacks about once a month for several years. Lately I have noticed their service to be lacking and orders that were one time routine taking longer and longer to deliver. My latest order was a terrible consumer experience. The parts I order took over 18 days to arrive. After waiting for this extended period I unpacked my parts to find half of my order damaged. Upon requesting for an RMA I was told that I must pay the return shipping for parts that arrived damaged. No one could explain why? So I got the privileged to pay $11 to return parts I waited 18 days for. Sadly I specifically sought to purchase from Jacks because I wish to support business I do business with, they weren't the cheapest available on the internet I could have purchased elsewhere. Despite their claims for customer support my experience is that is becomingly less a priority by the management at Jack's. I will be seeking a new vendor for my regular small engine parts needs.