I ordered what I thought was a replacement frame a...

I ordered what I thought was a replacement frame and bag for a lawn mower. I say thought because the description said frame, bag. But all the came was the frame. So I emailed them and never heard back. When I called they told me I would have to pay another $60 to get the bag. So I did. That was on 8/4. I was told I would get a confirmation email when the bag shipped. A week later and that bag was still saying ready to be shipped . So I called and was told that the bag was supposed to be shipped on 8/5 and that they would let the warehouse know that it needed to go out that day. That night I checked the status and it was still at ready to be shipped . So I sent a email and still have not heard back, even though it says they return all emails within 24 hours. I am beyond frustrated with this company and will NEVER order from them again. So today after I work I get to call them again for the third time!!