Based on the website, they clearly have anything y...

Based on the website, they clearly have anything you could possibly want.

I needed a $3 part, but I didn't want to pay $8 shipping.

I called to see if it was available in store, but the phone system put me on hold waiting for someone to answer. I waited for nearly 20 minutes before hanging up.

I ended up just going to the store. The store is not as big as I expected it to be. There were lots of people standing around. I could not identify any of them as being employees. After wandering around for several minutes, I ended up in the back end of the store by a row of desks. This is apparently where to go. The staff behind the desks can help with finding products.

Turned out they had to order the $3 part.

The take your phone number and text you when your order arrives.