Houston Housing Authority Reviews

I've read a lot of the comments. You guys be patient because you are blessed. I have been applying since 1992 and have never been approved. I have six children. I been gave up maybe it's not meant for me. Half of my children are grown and moved away. My point is be patient you've already been blessed with housing, everything else will fall in place.

Me and my sick husband and child got our lottery number called after 5 years only to be waiting alomost a year to move into our apt complex we lost our original apt in a fire been waiting 9 months can't no one tell us nothing

The Houston Housing Authority has dropped the ball on it's housing voucher recipients. They've cancelled All appointments for the clients to come in and pick up their voucher and they have nothing in place . All of these people who are in the process of moving could end up homeless because of your incompetentce . They won't mail the voucher and they won't EMAIL the voucher either . Seriously ? You people aren't very smart people!!!!

Sure the wait is long on the phone but i do realize they're more than me that needs assistance. So I'm proactive in seeking help for myself. I email the case worker and any other department. Yes they may have SOME caseworkers that are less than professional so i take notes on all interactions and keep searching fo answers.I'm blessed to have Ms. B. Roberts that always is ready to assist me when she is available.

Very bad assistance supervisor rude and told a complete false story and terminated my assistance their young and very unprofessional.

I have an elderly friend who lives in a rooming house in Pasadena. He applied almost 3 years ago and he often calls me to check his application status with them. His waiting list number is 750, and that means he would have to wait up to 5 years more competing with the clowns coming from out of state applying and causing a huge backlog here in Houston. I call on his behalf every 5 months and the only thing I could tell him is to be patient. The Houston Housing building itself serves no purpose, and should be closed down. Too many Lakeeshas with attitude issues work their call center.

Why is everyone so rude? Are they not happy? Costomer service needs improvement. I have yet to come across a positive attitude. Not even the phone people are pleasant.

How is the inspection process going as of now? I had to identify a new unit after break ins and assault . I been out of a home with my baby's since January the complex village of piney point got paid from housing two months and I wasn't even staying there they had me locked out because they had to fix the door from being brokeninto . It's a sad situation I'm tired of struggling with the situation. Also search said hha was closed so I'm kinda confused and impatient I been homeless for years even as a teen. I'm not happy with the result it has come I'm hoping to look back and laugh at this comment in the next year or so

The housing authority has cancelled all appointments without any kind of back up plan. All the people who are in the process of moving had their appointments to pick up their vouchers cancelled. There are hundreds of people facing losing their housing because of this . The Housing Authority won't mail the vouchers and they won't EMAIL them either . We are in a National Health Crisis right now . This is very poor management !

I have called the Housing Authority during business hours and all I seemed to have gotten was a man saying to call during business hours. Which are from 8-5. I have been calling from 10am and it is now 3pm.

Very concern employees.I and good customer service they really doing a good job

One of the worst Housing Authorities in America. No one can ever get through. It doesn't make sense to have an automated system. I've been on hold for 20+ minutes. Been waiting for hear about my hardship form for over a month. I am sure if I owed you money it wouldn't take long to contact me, but to get some help you have people going through hell and hot water. Your facilities get an F-if there is such a thing. Everyone needs retraining and you need a call center for places like this.

I applied back in 08 I believe.. finally got approved two years after. The letter placed me on the north side where at the time I had no transportation nor anyone to help me move there. So I kept calling them to let them know I needed somewhere closer, as the letter states you to do so. Never got in contact with ANYONE!!! And I basically had to lose an apartment I was waiting on for so long... smdh. People like that do not care about helping the public what so ever, all they care about is a check as long as they have a roof over their families head... sad case.

Like the view of the building especially when I'll be relocate here from California

Customer Service is awful for Land Lords. Paperwork is always delayed and very unorganized... We have had foul language used towards us, yelling and were told they have no supervisors.

Claim they mailed me my apartment in April 2015 I never received nothing. I live in Cordova, Tn I'm not driving there just to show kids birth certificate and not get no place to live one lady said I could fax them then another lady said I have to drive there she out her mine they can go to hell. I was on the waiting list 3 years for 2 different apt and a condo they claim on believe nun they say.

Horrible. Service i called to ask a question got.a rude response then. Was hung up on while i was sayin thank you. Smh !!

Don't get me wrong, I am very grateful to God for allowing me to be able to get on Section 8. However, I will be even MORE grateful when I can give this program their 'services' BACK. This system is not set up to help you, but to hinder you, and then they sit on their laurels and make unmitigated assumptions about people who need this service. I tell everyone I can, if you can make it somehow WITHOUT Section 8, DO SO. It's really pathetic how the workers treat and talk to people, I'm always worried I'm going to get carted off to jail whenever I have to go in because I'm not one you can just talk to ANY OLD KIND OF WAY.
Needless to say, despise is too light a word for this program, but I don't like using the 'h' word.
It will be a glorious day on earth when I can QUIT this program!!!!!!

This is not a place for HOME OWNERS! Beware!! Every year, they have these inspections in which they expect house should be top notch and if the inspection fails for any minute reason. Guess what, HOMEOWNERS ARE SCREWED!!. They wont be paying for the time between the inspection failure and time we fix it and inspection pass. All the time the tenants still stays in the house and Homeowners will not be paid. BEWARE before signing the contract!! Once we sign the contract with HHA, you wish you didn't.

When ever you re dealing with a issue with any housing authority call Houston Board of Commissions and report your concerns you have with housing. The board of commissioners are over every county building whether it s section 8 or welfare. These people can get in trouble for not doing their job. Report them and they will contact the housing authority and investigate your issues.

I called to get status of the case I have and the CSR was very dry and rude wouldn't let me finish my statement.I just said thanks and hung up.

WARNING! DO NOT RENT TO SECTION 8. If you are a landlord DO NOT RENT with section 8. You CANNOT get your money. Every year you have to make repairs to the property; if you are late with your repairs (one day in my case) they suspend payment even though you email their form telling them that they were completed. They also require a statement from the renter. If the renter fails to send (even though he says he did) the statement saying that the repairs were completed and need i an inspection; you DO NOT GET YOUR $$$.
You are penalize for the renters inability to follow up with an inspection. They will not pay you retroactive. So the renter is now living for free. DO NOT RENT TO SECTION 8. You will lose money and time. Also they are not keeping up with the rent prices you can get more money posting your properties online.

I'm so confused about what they got going on. I'm really in need of help! I'm 19 & a mother of two children with barely a place to stay. My main concern is my kids having a STABLE place to stay. I applied for there housing program, when they opened checked online & got accepted during there housing lottery . I called the place they act like they can't give me no information ! Which isn't good because they supposed to be able to let you know about your HOUSING ' , this is meaning a place to stay ! So I'm not understanding... the only information I'm waiting on is the housing voucher let to come in the mail. Which is 6 months to a year smh but I do thank God that I got accepted gives me a chance to be able to pay for school

They lost my paperwork kicked me off the list for public housing claimed they notified me in the mail never got a letter from them, called and they said they kicked me off the list two months ago for no response. What a waste of two years waiting. wow.

The Houston Housing Authority does not answer any calls. They don't even have an option to speak to a real person. They are a joke.

Year after year, in every department no change. Sad, from management down.

As a housing provider, I often have to call HHA. Today, I received exceptional customer service from Sandra. She very attentive and seemed to care about why I was calling. She did her best to solve a problem. Thank you Sandra.

I'm reading all the reviews and I must say that I have had an issue when speaking to anyone about any matter. All of the people I've spoken with has always been courteous and polite. sometimes agencies like this get a very bad wrap.

Over the phone help can sometimes be a hassle.. You get better results in person..
The office has made improvements on organizing things.

The situation that I was in Adult protective service had gotten involved. Mrs reese expedited my case and help get an inspection appointment date in a days time. Also the constable (mr eastley? Older black man) was going back n forth helping PLUS the lady at window 5 (nov 19th) I waited as long as necessary for them to help me. I always said Please and Thank you. My interaction with EVERYONE that day was AMAZING.

Should be allowed to give 0stars. They've earned it. I've sent plenty emails about the issues I'm having with no replies. Its employees should remember that it's taxpayers' dollars that they're being paid with so its there duty to supply recipient's needs.

RUDE STAFF AND SUPERVISOR! Supervisor talked to me beyond very rude not to mention hung up in my face not once but twice! She didn't care to listen to any word I had to say, but expected me to do the same for her. These people don't care about your wellbeing or even if you'll be able to make it month to month. They talk to you like your ignorant and don't have sense. They honestly need more than one Houston location because they're obviously overworked by the volume of people they deal with on a daily.

Worst customer service I have ever witnessed!!! No one does their job. Paperwork is always lost so keep your copies and receipts. Turn around time to resolve an issue is about 6 months no lie!!!! I hate this place. I ported in and I cannot believe the unprofessionalism and utter lack of care. I am in the process of filing a greivence. They make me want to give up my housing although I am a single mom and need the help while I finish school. God help me!!!

Worst housing authority I never see in my life you put the application and four year no response they need to close down the business they don't deserve to stay in the business

If I could rate Harris County Housing ill rate a 0 but 1 star is as low I can go on here. I have been a victim of.housong fraud. Never had a case worker. When removed from fraudulant lease I had to find another place to stay than to make things worser the great neighborhoods dont take vouchers. I moved in these apts I had no choice Im disabled so is my son couldnt be homeless with 2 kids. I told them there shoot its not safe and my lease was violated. I was asked why did I move there. I had no choice but than I realize this program is a waste of money and time. If you need a place to stay or need help waiting on housing is not the answer. Even with the new building and changes the program and professionalism still the same no one care to put there attitude to the side and really thrive for what the program is really for. My advice if you have family stay with them go to school get ya self together because this here is just waisted tax dollars.

I think many landlords are under the impression that renting their home under section 8 is easy.. Well it's not that easy, but it's far. You can't think that the government will pay you top dollar for a property that isn't up to par. You as the landlord has a responsibility to make sure everything is fixed & working properly for the tenant. The yearly home inspections protect the landlord/tenant. If the tenant is not taking care of the property the housing agency will know & vice versa..

We don't need them...they only help people who have been in housing. Not people who need housing!

Google what is the closest pizza pizza but I mean I mean Popeyes chicken place up

They are very rude someone came in my moms home only one's with key is me her and the office we was out of town come home to t.v. gone no break in. Roshell the office manager is never there to speak with her the other lady so rude if you don't like your job find a new

Very poor and negative ppl they place your family by never answer phone and just don't care for you or your family.

THE ABSOLUTE WORST PLACE EVER! VERY UNORGANIZED, STAFF SUCKS, WORKER NEVER RETURN CALLS. OFFICE ALWAYS CROWDED, PAPER STAYS LOST THESE PEOPLE ARE USELESS! MY GOD FIRE THE WHOLE STAFF N HIRE NEW ONE.

I read ,All these Negative Reviews I also Wanted To relocated To Houston Texas this is so discourageing .If there Folks Act like This Yall Need to report Them To hud. This is a Shame Im the type You cannot talk to me any kind away. I Would Cuss you out with no problem And File report With the Quickness with Hud If I live in houston texas But is this place so bad Come on yall .There has to Be Good story From this Housing office so far Everything I read is bad pretty much .

NEED BETTER PEOPLE WORKING AT THIS LOCATION. IT'S SAD TO SAY ITS OUR PEOPLE HAVE THE ATTITUDE DON'T WANT HELP PEOPLE. KARMA IS HELL TO PAY

Ms Morris pasted rude and not very helpful nor is she a caring person I have never been so up set and for her to tell me about my income like she knew me to say it's just a 100 dollar I mean come on this what she said to me I'm hurt...

Customer Service Phone line wait time is ATROCIOUSLY too long, and they don't have a 'leave your phone number so we can call you back when you're front of the line' feature, gouging people's time by making you wait by the phone for at least a solid half hour. RIDICULOUS AND UNPROFESSIONAL!!! People have other stuff to do rather than wasting their precious half hour just standing around waiting for HHA customer service to answer their call. HHA, get your act together!

The worst phone support ever invented!!! I got into a "do loop" numerous times and was never able to speak to someone in person. Do something to make it better!

If you're giving somebody the worst news that they can hear why do you have a attitude!!!? I asked a question and the lady was rude!! If I don't know something about housing who else do I ask? If you have a problem dealing with the public why take this job?

I work for the Housing Authority and even I got hung up on 3 times in a row.... SHM

I m so mad I miss my June 27,2018 hearing because I move to a new address and the mail came late I just received it in the mail today

These ppl are the nastiest attitude having ppl i ve met I knw I m getting assistance but damn they dnt have to treat us like we need them that s truly sad for them to belittle someone

I had received a letter of approval and was told to come in to the office to speak with a caseworker to get my voucher.. I even called to make sure!!! The day before I am supposed to go I get another letter in the mail saying they closed the list! Now they don't even have me on the waiting list. Im a single mother of 5 small children and have been homeless multiple times. It's sad when those who really need the help get turned down....

Just because you on free assistance or help "HOUSING CALL CENTER OR FRONT DESK" act like you do not have common sense. Rude is not the word you can use for these people they beyond RUDE, I guess housing is trying to teach they employees how to be polite but its not working. Some will help out in the best way they can and others should of stayed at home instead of coming to work........

The ppl in the caseworker were amazing . Very patient with my husband in myself.

Worst customer service department ever! They must hire mud ducks from Church's Chicken to answer the phones. But the worst of the customer service representatives is head scallywag and the queen of no edges Dominique. She is the most rude customer service representative I have ever encountered. Anytime you ask her a question she gets an attitude, and if you call, and are on hold she will hang up on you. If she hates her job soooooooo much, maybe she should return to her old job at Church's Chicken. The strawberry soda needs to be restocked, and the trash needs to be taken out.

They are the slowest most nonchalant don't really care just come to work to do nothing system always down type of people .. before I moved in my apartment I was waiting on them for 3 months so me and my son had to stay in a hotel , they people not workers the people who do the inspections take all day .. I take off from work stay home then my apartments post a letter on the door saying they not coming until the next day I call housing they have no care in the world why because it's not their people or somebody they know so they tell me if I'm not there I can possibly fail and lose my voucher.. but when I took off and was here nobody showed up .. so their people can take as long as they want and make their money but I have to stay home another day because I have no one to stay in my home and wait on them and lose out on money .. the only reason I'm on housing is because I'm young and a single mother but this will not be forever .. these ppl already telling you what you can and can not do in your home but when rent come they want you to pay your portion but can't even have their ppl come on time I don't get it !!

They do not answer their phone. They are closed an hour for lunch. Does everyone have to go to lunch at the same time?

And why can they not give you an estimate of when they will be coming to do an inspection? Not even within a 4 hour window? And then you wait all day and they do not show and there is no explanation, apology, nothing! I feel for the citizens who actually need them.

They serve very well if you do not speak English they are looking for a translator

Houston Housing Authority customer service representative was very knowledgeable in detail
when communicating over the phone. Even when I asked more than one question a worded it differently
she was very patient and kind. Not too many customer service representatives in general take the time out to answer your question in a professional mannerism.
Besides, you never know who could be having a bad day and how your negativity or positiveness can rub off on another person. I think that's called " personality
sitis".Lol!!!

Very difficult for landlords (LLs) to deal with the Housing Authority. This is why they can't get enough LLs to offer housing. Fix the Housing Authority (more service and less rudeness) and there will be more LLs willing to offer their properties for rent.

I have been violated in my own house by stranger that I didn't know had a police report taken I immediate contact housing authority on fountainview drive I made appointment February 27 2020 I went in show them my police report I have a voucher issue to me the same day it all took place before the covid-19 return my paperwork March 3rd 2020 I have a kid live in home we are scared we don't know if the person going to come back and break in I have reach out over a hundred times and operator is not giving my message it's unfair how people is being treated by the housing authority program I spoke with a supervisor he told me that is nothing he can do about my situation I have to wait 30 days I might not even live 30 days because my apartment is unsafe I can't sleep at night thinking somebody is going to kill me and my kid I'm calling for help

Been on housing since Hurricane Katrina and I truly resent the way they treat people. No one answers the lines and you will be on hold for an hour or more. In the event of dire emergencies such as plumbing issues within properties...they do not care if you are forced to live in septic conditions for months at a time. When you live under an evident slum lord they will not even allow to break your lease to move to a better managed property. I will be so appreciative and grateful for the day I am able to give these services back. These people at the Fountain View location do NOT are about people as individuals.

They are liars and should be ashamed of themselves. They claimed they mailed me a letter to see if I was still interested in housing. I never recieved that letter I've been at the same address for years. Then when I went up there to tell them they never mailed me a letter, They had the audacity to lie in my face and give me some fraudulent paper they printed up while having me wait an hour.

issue/:It is unacceptable that the government authorities employ HHAA staff & other assistances are willing to help the needy citizens and along with all the processes to get HHA assistance but HHA is the worst housing assistance in the U.S....

If you have a section 8 voucher do not move to any of the New Hope housing apartment complexes/SRO you will not be allowed to have company companionship family or any visitors some New Hope housing sites you will not have parking you will have to take a chance on getting your car ticketed or towed at New Hope housing complexes you will sit in your room and become depressed lonely your mental health will slowly fade away at New Hope housing you are treated like a animal and a prisoner I can't understand how the Houston housing authority and the federal government pays New Hope housing complexes $800 plus a month for an SRO New Hope housing sites are roach and drug infested.

Rude, paperwork never on time, phone system had me on hold 21/2 hours I finally hung up bc I knew no one was still there after 5:30 on a Friday. How can 1 person be the only person releasing my voucher they have been holding on to for more than 3 months.

It's Housing people. Please pack a lunch, pray and play nice. They do have jobs to do.

Only allowed 1extention. Voucher expire today.Customee servis Very rude and nasty to clients. Need to go in office to request a phone call or any other business need to address.Take week to 2 weeks to respond.Take too long for emergency inspection owner will file eviction before inspector come out and clients homeless waiting on housing families, homeless....

I don't know what people expect from a govt agency but I'm sure this is no different from the bureaucracy & delays you'd experience with any other. If you don't want to deal with it, there's no gun to your head-said as I prepare for my hours to be spent on hold. Ugh. shoulda listened to mom.

I'm surprised to see a lot of negative reviews. Some landlords are complaining about not receiving payments because needed repairs weren't made. I frequent the office and receive good help and direction every time I've gone. Every single one of our units are on a voucher. When the process starts it takes about 90 days to start receiving payments but once the payments start you won't have any problems unless you're not making any needed repairs.

The nasty attitudes they have if you don't like working for customer service you shouldn't have the job.

I have never been able to get help from HHA! I can count on one hand the number of times I have been to this office because it's disheartening to be turned away! Close it down!

Whew Chile, the ghetto. Zero stars. Most unprofessional, unorganized facility ever. The people are simple incompetent, and too damn comfortable in their positions. The caseworkers and supervisors do not reply to emails whatsoever. All the staff does is run their mouths and take their sweet little time. Not to mention, RUDE AF. Requested to port out way in the beginning of the year, and they just got around to doing it (it s November). Not only did they take over seven months to port my packet, but when they finally did it was missing information. That was mid October and they have yet to fix the mistake. Lord knows how long that ll take and I already put my 30 day notice in. Apparently they can not add. How long does it take to adjust billing? It s honestly pitiful. I m currently researching how to make a complaint(s). I ve had nothing but problems since porting into the facility. I just want OUT, like now! That s the country for ya..

If there was a .2 Star that would be what I give them. Customer service is horrible, delays on paperwork, never can get a hold of case manager, and nobody in good neighborhoods take Houston s voucher due to them not paying people in the past. This housing authority even with its lastest upgrades are still way behind. How is it that to port in took 1 week but to port out takes 90 business days? Not understanding. The wait till in office is horrible and over the phones are just as worst. The phones which is understood for lunch shuts down at 12:30-1:30pm but why at 12:21pm are you guys no longer taking calls. Very unprofessional.

A harmonic "kiss the ground before me or you get nothing" attitude of meaningless athority stinks up the whole place. One positive suggestion ... Hire people who are not programed for entitlement.

Wow these reviews are so heartbreaking I want to port my voucher from Nashville Tenn to Houston but damn I m scared now I can say this Nashville housing is GREA A1 compared to these reviews omg this is the worst reviews I ever reviewed and I read reviews on everyTHING! Is there anyone to tell me anything to make me wanna come?

Very rude workers...if your number is called and the rep can't assist you...you have to wait til they recall your number how is it your fault there not trained to handle all issues....i had to wait another hour to be recalled....this place is a joke and fat nasty workers..

The Houston housing authority doesn't seem like they care about the ppl on housing , I've been having a issue with my landlord from the beginning and I pay 85% of my rent a

I put a chance of income in since May and it's almost August I'm still out work and have to paid rent which is hard because I'm not working or I would lose my housing on top of that I can't even talk to a caseworker

Morris(supervisor) and her hot ghetto mess of a staff are all rude! There is no customer service, and no empathy for people who may need their services.. I will be filing a complaint against this office.

I just made a call to Houston Housing Authority and the girl I spoke with told me that I wasn't making sense and what was the nature of my call. She was extremely rude and unhelpful. That was absolutely the most rude customer service I've ever had to deal with. Corporate will be notified

02/04/16

Good Afternoon,
I had an appointment today in which I never received an appointment letter for. With that said, I was late for it, due to not having the proper address, which led to me ending up on Fannin St. rather than Fountain View Dr. I did not make it to the briefing on time. I could give multiple excuses for my tardiness but I won't. I clearly didn't know where I was going and I didn't have 100% certainty of how I would be getting there.
Therefore, I ask HHA to have mercy my situation/status as Homeless on wait list; enough to grant me a second briefing. Being apart of the Housing Choice Voucher Program means more to me than one can truly understand and for me is my only hope of stability and not traveling from shelter to shelter, relationship to abusive relationship or city to state with my children not knowing the outcome and/or time frame when we'll be moving again. Please accept this email as a formal apology:
I just feel so much guilt,
That my tardiness and actions built.
I know, what I did was wrong,
Trying not to avoid it, and be strong.

Following me has been the truth,
It was hurting like a tooth.
A second more, I ask please do not deny,
Not apologizing for me was a lie.

I'm so sorry, from deep inside,
Clearly guilty, my hands are tied.
It was obviously, all my fault,
I have opened my inner vault.

With the Deepest Sincerity,

RiTrice Webb

My son left his wallet with $8& change, DL, & SS card in it at the Housing office. We called up there the next day HOPING SOMEONE turned it in! SOMEONE DID! With everything still inside! SOMEONE remembered the Golden Rule: DO UNTO OTHERS AS YOU WOULD HAVE DONE TO YOU Thanks You to that SOMEONE & Thanks to Housing Lost & Found!

THIS PLACE BOTHERS ME. I HAVE BEEN ON HOUSING SINCE MY DAUGHTER WAS LITTLE AND NOTHING IS DIFFERENT. EVERYONE THERE HAS AN ATTITUDE. THINKING THEY BETTER THEN YOU. EXCUSE ME YOU WORK BEHIND A GLASS, I HAVE MY OWN OFFICE. I RECENTLY HAD TO DEAL WITH THEM OUTSIDE OF MY REGULAR APPT. AND IT WAS A MESS. I QUIT MY PART-TIME JOB THAT WAS ONLY TO HELP ME SEND MY DAUGHTER TO A DANCE CAMP THIS SUMMER AND THEY ARE MAKING IT LIKE I JUST LEFT A MULTIDOLLAR JOB. I GUESS NEXT TIME I WILL JUST LET MY DAUGHTER SEAT IN THE HOUSE ALL SUMMER WATCHING TV. THEY SAY HERE TO HELP BUT I PAY MOST OF MY RENT THEY GIVE ME 113 TOWARDS MY 875 RENT. WHICH HELPS ME ALOT DON'T GET ME WRONG I GUESS I HATE THE PEOPLE NOT SURE IF IT IS THE JOB OR WHAT BUT NO MATTER WHO IN THERE THEY ALL HAVE BAD ATTITUDES. ON HOLD NOW FOR OVER 10 MINUTES. I MEET ONE LADY THAT WAS NICE AND ALLOWED ME TO CALL HER AND I HAVEN'T SEEN HER SINCE.

No problem ....so far other than the wait but when the whole Texas is applying it's to be expected but ppl has been very polite and helpful when I need them to be