Claim they mailed me my apartment in April 2015 I ...

Claim they mailed me my apartment in April 2015 I never received nothing. I live in Cordova, Tn I'm not driving there just to show kids birth certificate and not get no place to live one lady said I could fax them then another lady said I have to drive there she out her mine they can go to hell. I was on the waiting list 3 years for 2 different apt and a condo they claim on believe nun they say.