I'm so confused about what they got going on. I'm ...

I'm so confused about what they got going on. I'm really in need of help! I'm 19 & a mother of two children with barely a place to stay. My main concern is my kids having a STABLE place to stay. I applied for there housing program, when they opened checked online & got accepted during there housing lottery . I called the place they act like they can't give me no information ! Which isn't good because they supposed to be able to let you know about your HOUSING ' , this is meaning a place to stay ! So I'm not understanding... the only information I'm waiting on is the housing voucher let to come in the mail. Which is 6 months to a year smh but I do thank God that I got accepted gives me a chance to be able to pay for school