Please think thoroughly before you try and give yo...

Please think thoroughly before you try and give your business to this company. I tried purchasing a car during this pandemic, because I desperately needed one. As I purchased it, I communicated with all the sales rep and finance personnel through zoom, everything went pretty smooth I would say, right up until the day I was supposed to receive the car through their delivery service. I got a call from Khalil Chadad that a porter had wrecked my new 2020 Honda Civic Si. I honestly thought he was kidding, because I was in utter shock to hear such news, I was finally excited that I found this car in the color I wanted because this colorway was very difficult to find, as I had been searching for months for it. What honestly made me upset the most was that this situation was made nonchalant - it seemed as if the dealer wrecking my supposedly new car was okay, when it clearly is not. Khalil Chadad expressed to me that he would try to pull some strings and find a new one, but I told him I had already searched and searched for months, there's not another vehicle of the same color out in the market. He stated that he would find one within the next couple of days. After that, I had not heard from him the following days, thus I decided to call and sure enough they weren't able to find another car at all. I was told to call other dealerships myself. There was no remorse for wrecking the car that I was about to call mine. It was unfortunate that no one was able to do a single thing for me, as you would think these sales reps would want to sell a car and make their money and earn status, I was committed to purchasing a vehicle from them, but they left me in the dusk and on my own when they were at fault for allowing someone to wreck a vehicle on their property. Ourisman Honda should have taken responsibility for finding me a replacement for the car they wrecked on their lot, but they failed to do so. What kind of business is that? To this day, I still haven't heard from them whether or not they were able to find me a replacement. With that being said, please re-think whether or not you want to work with a business that has no sense of integrity, honesty, and cannot take any form of responsibility for their actions.
Everyone I worked with:

Sales Rep - Randy Nulph
Khalil Chadad - Business Manager
M. Mughal - Finance