HERE Reviews

no push sales, and clear upfront price discount, so we know what to expect on the price. Large inventory is also what I like. The greatest part about this dealership is 3 days of no question ask return policy, which allow me to take the car home without worry too much about what ifs. Sales manager Dan was great and graceful on handling my many last minute change requests. He is the guy everyone should work with for getting a new car.

Friendly staff that's never in a rush while explaining anything.

Nice collection of cars. Handy rides. Good staff. Whether or not you buy a car, you will feel good here.

KEN COSTA WAS EXCELLENT TO US THE MOMENT WE ARRIVED.
OUR EXPERIENCE WAS GREAT NO WAITING, SMOOTH PAPER WORK PROCESS, ALL ANSWERS WERE GIVEN TO MY QUESTIONS AND IT WAS ALSO GREAT THAT ALL THE FEATURES ON MY NEW CAR WERE SHOWN TO ME AND THAT WAS AWESOME. I WILL DEFIANTLY BUY MY DAUGHTERS 1ST CAR IN 2-3 YEARS.

The service side of this dealership is amazing! The staff is always friendly and knowledgeable, and they have gone above and beyond for me several times. Olivia was my most recent advisor and she made me feel comfortable from start to finish! As always, I'll be back!

Had to call multiple times to set an appointment for a recall repair; first two times the employee I talked to insisted my car didn't need the repairs. My calls were unnecessarily transferred to irrelevant departments and almost always ended up on hold. Waited a month for the appointment to hear that a part needed to be ordered.

We just came in to service our Prius. Everyone was really helpful and everything went smoothly!

Got a regular service done there, felt they charge a little too much $50 for a tire rotation?

They've always been a little faster than initial estimate.

Went in on the last day of Toyotathon to purchase a vehicle for my wife and what a pleasant surprise it was when in no time I was assigned to great sales associate name Mr. Shah. He jotted down all information I was detailing him and in no time, he ran out to parking lot (even though it heavily pouring that night) and got the exact vehicle information, color and features I was looking for. The experience was smooth and service was excellent. Thank you again Mr. Shah!

Been a return customer for over five years now, very happy with their service. Some times, I feel they are little over priced, however very satisfied with their quality

Feeling nervous about buying your first car? Toyota Sunnyvale has a reputation of giving excellent customer service. I was brought to Toyota Sunnyvale because of my immediate family's feedback. I was scared buying a new car; I was just looking. Of course, you have to look around and compare between other dealerships. Besides having the best price, they also have the best service! Zenia was amazing, funny, and personable. Without Zenia, I would not have bought the car. Cisco, I believe is the manager also was a great help! They are all awesome. Cisco introduced himself and wanted to make sure I felt comfortable and left with a smile. After hours of long wait (mind you, I was there the day before for another couple of hours), I finally got approved and got the keys to MY FIRST car. Tony, our Financial Service, put me at ease. He was great also! Everyone was great. I left at around 11pm and Zenia was still there with a smile and motivated. She was so excited for me and it was very genuine. If you are reading this, you need to stop looking at other dealership and ask for Zenia! All I can say is THANK YOU. -CBJR

The service was great since the beggining . Albert Tadevosyan was excellent looking for what I needed it as well showing me the choices that i had.

Friendly staff and very professional. I got my 98 Corolla here 3 months ago and has been running very smoothly. The staff was not pushy at all and let me test drive several similar cars before I made my decision. I definitely recommend this dealer.

We recently had our FR-S serviced and repaired. Marcus not only kept us updated but took the time to thoroughly explain and demonstrate what our issues were. He showed us exactly what was wrong and why, which was fantastic. Above all else, he was super kind and friendly. We could not be more pleased with our experience. Thank you so much to Marcus.

It was a great experience. your sales associate Dhanedra Shah and Manager Antony both guys are very cooperative.

I've been going to Toyota Sunnyvale for 11 years to service the Prius I purchased there and always get prompt and courteous service. Most recently Bill Moody was my service rep, really thorough and prompt for drop-in service.

I like the whole car buying experience. Flora was super helpful and was really patient while answering all my questions. She gave me a good deal as well. I will come back in the future.

I got the price of 2016 prius from Jonathan over the phone and today I came here and they giving me different price and they tried to act they are very busy. Specifically sales manager Lu or Li is very overconfident with me so they loose a customer today. No more Toyota....
I suggest don't trust'em over the phone and think twice to buy from them.

Had a great experience purchasing a barely used 2012 Tundra last month. I don't feel like a got a screaming deal, but I do feel like I got a fair price on the new truck and on my trade in. There was none of the "let me check with my sales manager" BS during price negotiations. I was able to speak directly with Ken from the outset and hammer out a price face to face. Nestor, Rey, and Miguel were all great and my family and I left happy with our new purchase. A month later and we're certainly still stoked with no buyer's remorse.

In short: don't recommend the service department.
I wanted to give this dealer a try because it's only 5 mins from my home. However it was terrible experience. I wanted an oil change. On their website, it said "Completed in 1 hour or less in most cases with an appointment". However when I got there (on time), the service advisor said the wait time was 4 hours and it would take 1 hour => total = 5 hours. When I asked about the 1 hour on the website, she said it's the time it might take to talk to her. That's totally bogus and stupid. She insisted on a full synthetic oil change even though my car takes 5w-30 oil. I said no, I wanted normal oil. She said she couldn't guarantee the kind of oil they would put into my car. Then I asked if they could service my car AC system too. She recommended an AC clean service which was $ 300 job. However she refused to tell me any details on what they would do to clean my AC system. She just kept saying "No, I don't know. Nothing is showing up on the monitor". I was so disappointed with her that I decided to take back my car and drove home instead.
Only giving 2-star rating because I liked the guy who registered my car in and the guy who returned my car.

Came in for a scheduled service, concluded the work after 40 minutes, great service and awesome coffee.

They just want me to sign and not mentioning the price of service and I ended up with $ 900 for brake pads replacement and using coupon for synthetic oil and got regular oil with 5000 miles instead of 10000

I would never authorize a brake pad replacement for $900. And regular oil change for $68 when it s advertise for synthetic. Complaint and got ignore like dealing with lawyers...saying you signed it and deal with it.

Very unfriendly customer service.
I bought my car there and always service my car there and they always give a price quote and explain before making me sign. This time since I trusted them based on last experience I got rip off.

Just wants to share my experience.... read all the line. Or just go to another dealer.

Friendly staff and exceptional customer service.
Sales Managers take the time to help you find the right vehicle and are willing to provide the information as requested. Thank you Toyota Sunnyvale . Jorge, Ahmad, and Roy. Thanks for the hard work, effort , and the outstanding customer service to help me purchase my Forerunner.

Our experience at Toyota Sunnyvale was great. We had a difficult transaction as we owed way more than our trade was worth and we were trying to downsize in payments due to some life expenses we have coming up. Diana, the general sales manager, was great about getting back to us and even gave us some ideas of what they could do for our trade and on the new car by email since we live about 45mins away with no traffic. She was in the end the final decision on a great deal and even was able to get us the lowest interest rate possible to keep the payments where we needed them to be. Jessica, a direct sales manager, did a great job throughout the whole transaction. She was very knowledgeable about the Prius we were purchasing and could answer all the questions we had. She was genuine and I appreciated that since that is so unlike a lot of other dealerships. David, another sales manager, had dealt with my husband on a past transaction and was so authentic and fair that my husband wanted to go back to Toyota Sunnyvale for this transaction. David again was authentic and fair and had a great sense of humor which we appreciated. When we got to the finance department it was seamless. No haggles to buy extra stuff and was the easiest we have every experienced. We will definitely recommend Toyota Sunnyvale to others as well as continue to give them our business as long as their customer service stays top notch like it is now. Although we did have to do some back and forth negotiation, it was a great experience overall and we left happy with a deal that was comfortable.

My experience with Vinod was horrible. Not only was he extremely annoying with multiple tactless pushy emails, he was rude on the phone and low balled me for my truck (other dealerships have given me a much higher trade in quote and have checked kbb) when i spoke to another Toyota dealership they told me he wasn t even supposed to quote me over the phone like that. After saying I was no longer interested and hanging up Vinod proceeded to call me and harass me and be rude to me!! Thank god i didnt make the 2+ hour drive to come here.

Took my car for maintainence and they never called to let me know it was read for pick up. I called and they have horrible customer service they kept transferring me to different people who don't know what they are doing and don't let me talk. They ended up putting me on hold several times and sent me to leave a voicemail at the end...

Purchased a Certified Pre-Owned 2012 Toyota Prius a few years ago, dealer showed me a clean Carfax, a 160 point inspection and assured me the vehicle has never had any major repairs done. When I went to sell the car recently, both Shift and Carmax told me the car had significant front frame damage and the front apron was replaced at some point. This resulted in a deduction of nearly $4,000 in resale value.

Sold me a used vehicle and did not disclose that it had mechanical damage to the cooling system from a past accident.

Came into Sunnyvale Toyota to buy a car. I told them the whole deal was dependent on the amount they gave me for my trade. They said they would really like to work with me and that they would love every opportunity to earn my business. After they came back with a trade amount 2-3K below what Kelly Blue Book said my car was worth in fair condition, they refused to work with me to get me the amount of money I wanted for my trade. I called Stevens Creek Toyota, they looked at my trade and gave me exactly what I asked for as far as value. They gave me exactly what I asked for on the price of the new vehicle. No hassle, no fuss. Skip Sunnyvale Toyota and go to Stevens Creek Toyota. Please don't waste your time at Sunnyvale Toyota!

The picture is the Sienna I got from Stevens Creek Toyota. I'm loving my new van! :)

This was mine and my husband first time buying a car from a dealer ship. It was an awesome expernice everyone was super friendly to us even those that were not working with us. I believe they gave us a great deal on our used but new to us car!! Logan and Bart were great they were very patience with us because we took awhile to decide if we really wanted to buy. I would highly recommend my friends and famliy to work with these men they were GREAT!!

My car buying experience this time vs the last went from good to exceptional with Cindy this time. Both times, the Sales Associates were exceptional. I had visited Toyota Sunnyvale to get my Sienna serviced, and was browsing around the new 2019 RAV4. Cindy was walking a customer around some vehicles and explaining the redesign and new tech details. I had asked her some questions where she had good answers to. We followed up with a test drive the following week or so. I was initially interested in a RAV4, trading in my Sienna. Cindy asked what trim, so I could have the right test drive experience. I got back to the lot and felt the 4Runner, my all time favorite, was a better fit for what I was looking for. She didn't mind the idea, even though nothing was certain, she asked if I wanted to compare on the same day to get a better comparison for what I was looking for. That was a good idea. We then followed up on me searching for a white ext, black int 4Runner and the price range of what I saw at a sister dealership. I mentioned to Cindy that I'm trying to spend as little unnecessary time at the dealership as I am busy with other things during the week and coming weekend. The morning I came in to discuss, I had said I'd be in by 9am, and as I rolled in at just a little after 9am and parked, she was already coming out of the showroom to greet me. We worked on getting a vehicle in from one of the distant sister dealerships, and I received a call that day that they got the one I wanted delivered. I mentioned that I had about one hour to perhaps get some part of the paperwork done and the Sienna assessed for trade-in. She then made sure that when the one hour was coming up, she asked me if I was ok on time, and that things were almost done. She was very vocal to the Managers about my time, and they ensured I didn't stay longer than I could. The next day, we took care of business. Same routine, I parked the Sienna, Cindy came out, asked if I wanted tea or coffee, and we got to work. I was in there that morning for a process that lasted less than half the time I experienced the first time. All thanks for understanding when is the best time to be at the dealership and Cindy arranging the resources so I wouldn't spend more time than I'd like. A great experience here at Toyota Sunnyvale. It's my Toyota dealership of choice.

2 out of 2 times experienced that when I decline to purchase certain recommended parts from the department, it reflects in my car service. It was bad today. It was worse last time.

I brought a used Toyota Camry yesterday, I like it very much. This car is very suitable for me. Toyota Sunnyvale offer the best service among all the car dealer I experienced.
And thanks Kalani Hernandez!
He is really a good guy and helps me a lot! I think I will recommend my friends to buy cars in Toyota Sunnyvale!

I went to Toyota Sunnyvale to today inorder to trade off my car. I met Zenia, sales person and she helped me find the best car. She is very helpful and professional. She knows the customer service and professional dealing. I recommend to go with her if you want to buy a car.

Good cars, good price, good service. Definitely worth it.

Brought the car in for an simple oil change because Stevens Creek Toyota was full. After declining every additional service that they recommended, they wanted me to add in tire rotation. I got my tire changed out 5 thousand miles ago.

They were "kind" enough to also inspect the water pump and informed me that it was leaking and needed to be replaced. It was going to cost me 1.1k for parts and labor and only will take 1 hour to do. That's very convenient and speedy of them. So I told them I have to check with my wife and actually called up Stevens Creek Toyota to get a quote on water pump replacement. Stevens Creek Toyota quoted me 650 parts and labor but it takes 4 hours to do.

Here's the kicker. Stevens Creek Toyota did an inspection of my water pump and there was nothing wrong with it.

Hold maintenance reps accountable. Great service, but can be shady.

Lang Guo, the sales rep, was extremely helpful. He was patient and answered my questions promptly thru email or text. The whole sales process from the car arrival date was only 3 days long. Very efficient.

Both John Papas and Marius Coroiu treated me like I was a member of their family, which by the way made me feel very comfortable and at ease. I came there with a set of goals and an a good deal on financing. Not only did I get a beautiful car I got the financing of a lifetime. Marius showed me a car that fit in with my techie side. The Bluetooth capability allows me to access my favorite steaming radio stations without the cost of a satellite service, which fits my on the budget lifestyle. I love the hands free phone system and the reverse camera. These were features Marius pointed out that I didn't have in my last Toyota. John and Marius provided superb customer service.

In regards to financing, Ron was quick an efficient. He had my paperwork completed in 20 minutes, which I appreciated because I had a restless child in tow. The financing package I received made me very happy. When I came to bring my down payment Cisco made me aware of the GPS mobile tracer feature available for my Toyota, which eased my mind greatly because keeping my car secure is a great concern of mine.

Tremendous customer service from beginning to end and still continues with check in phone calls from both Marius and John to make sure I am happy or need anything else.

I bought a Toyota Camry se metallic black 2017 on 05/21. The only person I would thank is the internet sale manager Anthony he was a great help

Before even starting I said i will buy the car only if I get if for 0 apr , the sale guy agreed and We had a discussion finally came to conclusion and finalized with terms for 0 apr (credit score 651) for Camry se metallic black we will get it for you and asked me to deposit $500 , which I did , he also said the maintenance plan is for $1760 and its optional

Next day The sales guy said the car loan is approved 0 % apr and car is on its way , waited and after few hours it came and then I was expecting it to be a button start then I said fine if it's a key start ,

Mean while I paid for the insurance of the car as a condition (nation wide )

Then I was waiting for the finance and signing the paper work, here come the major twist
I said I would not want to take the maintenance plan for $1760, he tried pushing I said no ,
Then he started , you have a credit score of 651 , you just have job , recent graduate nothing more than that . I don't understand who said you qualify for this , your loan will not be approved if you don't take the maintenance plan , now was lil rude and he took 1 hour made me feel awkward , then I said ok please include that maintenance plan then he said now it will be approved . This is not done. For a week I kept on asking the sals guy for the update on approval

I paid the down and he let me take the car

Until today I feel bad about that

Plus the insurance agent helped me find a policy (nation wide ) and he made the collision deductible to $5000 with out informing me and now when I trying to cancel the policy nation wide people are transferring to the agent but no response

My wife was overdue with a baby and we needed a quick fix to make sure the car would start (the starter was broken). The staff went out of their way to make sure that we had the car fixed that night!! They provided us with a car to use to run our other errands and said we could keep it for up to 48hrs after the repair was completed (just in case the baby came). Amazing service and why we trust Toyota with all of our car needs. Great cars, great service!

Be aware of cheating. I walked in with approved loan latter in my hand. They did not use that, it happened t hy at they opened another loan application with the same lander with typeo in my address. Because of that I had to contact the lender to correct thier mess. On top of that they added $900 to my loan for gap insurance that I did not need. When I asked about it they agreed to have revised contract. They did not even do that , now I realized the send the same contract to the lander. STRONGLY DONOT RECOMMAND .

I contacted Toyota via online chat and a Toyota Direct Sales representative called me right away. I had bought plenty of cars before and this was my first Toyota purchase. The ease and professionalism of Stan Wolowski is truly exceptional. Not only he delivered what my wife wanted but he also gave us different options to purchase the car. He gave me his full attention while explaining the different purchase scenarios in a calm and professional manner. Thanks Stan... we are very happy with the corolla.

Had a great experience with John Ewell (sales person) and Maurice (finance person). Good balance between being "salesy" and "Do Not Disturb"

Kuddos to Amir Kandil great sales representative, very transparent. He was very helpful in providing all information to make a correct decision! Very busy man, we didnt have an appointment but still manage to squeeZe us in and accommodated us. Thanks for the great price, i love my New rav 4!!!

My wife and I went in to take a look at Highlanders since this dealership had the most in stock. We were fortunate to get a great deal on the Limited Platinum and was able to secure excellent financing. Jessica Wilson did a great job getting us setup in advance of our arrival and Phillip Mattus did an excellent job with the entire process. Lastly I want to thank Cisco for working out a plan on the final steps. Overall great experience and the staff is much more knowledgeable than some other Toyota dealerships we had visited in recent weeks.

Terrible sales department. Many months after my purchase, my license plate still hasn't arrived and my temp plate has already expired. Sales manager not responding to any of my emails.

Edit: 3 weeks have passed since their response to this post. Still no update on my license plate which has been expired for over a month now and no message from Toyota Sunnyvale at all.

John Ewell was very friendly. He understood our requirements well and helped us find the right car. I would definitely recommend working with him to choose the perfect car for your needs.

Dan was very professional. He went above and beyond. I highly recommend Dan. It was a smooth transaction from the beginning until the end

Hi, I got a brand new Toyota Camry SE recently and I am very happy with this car . I am happy with Mr Dhanendra Shah help and advice . I recommend mr Shah to all the future buyers at sunnyvale Toyota .

Prices are less when compared to other deals, good response , details and clear information

Orlando was a huge help! Felt like he was with me every step of the way. I appreciated his patience and knowledge of the process. As a first time car buyer, he made me feel confident and comfortable in my choice in a Toyota and about the one I chose!

Mike Shum is the most recognizable Toyota staff member I would like to highlight- thanks to him I am a very happy and satisfied Toyota SUNNYVALE customer.

highly recommend miss Zhou she is super friendly and knowledgeable. We called all dealerships where we live and here is the lowest price we got! Love our new car!!!

Brought my Toyota Sienna in for a scheduled complimentary oil change. I was told it would take 2-3 hours until they were done and it would cost $35. They said just because you schedule an appointment doesn't mean they're going to take it right away. I'm not sure why they give the option to schedule a appointment then.

Bobby Scott and Martin Tamrazi are both good at their work proficiency. I liked their commitment and finishing work on time

Great tune up. Answered all questions and checked everything. Great price and up front about everything. Thanks!

We had a very good car buying experience at Toyota Sunnyvale with Ratha Ke. The whole process went very smoothly and she answered all questions that we had. We felt welcomed and valued as customers. We would definitely recommend Toyota Sunnyvale.

Great Prices, No Hassel.

Ryan Cacatian was instrumental in getting me an excellent price on my new Prius 3, after my previous car broke down. He even offered to pick me up from the CalTrain station. He is a fair and honest salesman. Mike Wess was a pleasure to work with and offered me great deals on extended warranties and maintenance. I would highly recommend this dealership. Make sure to ask for Ryan!

Just wanted to know if my car was ready from servicing. Kept getting transferred in circles 10 times. Still don't know if it is ready!

Very good for regular service. For electrical music system faults very slow. No proper update on your vehicle update.

A big thank you to Raj and Jude for their help finding the perfect used Honda Civic! Will also be using this dealership for future maintenance on my mom's Toyota!!!

The worst place to buy first really friendly and then you send yourself away !!!

Thank you Ahmad , you helper me a lot on my deal and have me the best rating in the area

Had to visit Toyota Sunnyvale twice in last month due to various reasons. Kudos to Bill Moody and Christopher Penn for helping me sorting out issues with my car. Great job and excellent service!

I have two Toyota's, a Camry and and Avalon. I have always been treated fairly except for my experience at Toyota of Sunnyvale. This morning I went in to get help with my headlight lightbulb. It had recently gone out and I had purchased a replacement bulb. When I drove in, the greeter in service said that it would most likely be free. Then an older woman named Lori came over to my window, and as she was smacking her gum she asked for my mileage. I then asked if there would be a cost involved and she said yes $75.00! I asked to speak to a manager and the service supervisor came out named Eric and confirmed that it would be $75.00 because there was too much time involved! What? He then said I suppose you want it done for free...SHAME ON YOU Lori and Eric for not being Good champions for Toyota! I have been going to dealerships for years and have never been treated like this!!

Bill, Manager of Toyota of Sunnyvale, I just read your feedback to my review on Yelp in which you said that it took a lot of time to replace the light bulb so you had to justify wanting to charge me $75.00 I also just had my light bulb replaced on the drivers side, and it took all of 5 minutes. You wanting to charge me $75.00 is robbery and you do not even come close to the service I have received from Toyota in the past.
I had it replaced by a local car mechanic, and he charged me nothing. When I told him that you wanted to charge me $75.00, he rightfully said, "I want to be able to sleep at night!"

Delete review

Verrrry expensive. $90 for an oil change? Synthetic oil. And $40 for optional tire rotation. It's called fleecing. Not going back there. In Virginia, tire rotation is included, and I paid $60 for mobil 1 oil change.

This was my first experience to purchase our own car in this country.
When we visited the office first, Dino came to us and kindly started conversation. He patiently talked to us and solved our concerns. Finally we got a really nice car that matched our preference well. I would like him and this dealership to keep helping my ownership for long time.

We bought our car and paid cash last year, they processed it as a lease on our registration and I have spent hours trying to fix their mistake, and still trying. I eventually got the title for the car but when I call no one knows what is going on. Now I can't renew my car's registration and again when I call there is no help. They are just telling me to go to the DMV to fix it, which means half a day or more of missed work in the middle of the week.

This dealership is exceptionally irresponsible.

Tee Tran provides the best sale service which i have ever met. strongly recommend

Always get the best service and everyone is so experienced and helpful.

Very very happy with service also thanks to MELANIE S FOR explaining my Toyota care plus plan and details . great customerservice......

I went to this place after a disappointing car seller from craigslist. I was all about saving money, but I wasn't willing to spend thousands of dollars fixing a cheap car. I wanted to get a rather cheap car, and didn't think a pre-owned car sales place would take me seriously. However, Peyman Mirshafiei, my dealer, was very pleasant to work with even with my tight budget. He showed me many cars I could choose from, test drive and told me everything about the cars. My car also came with new tires, brakes, battery to name a few, and they offer many types of warranty services (some are free, some costs extra). On top of that, they also offer surprisingly great auto insurance. I did my research and walked in there with few cheap quotes, but Daniel Posner, the insurance person at the location, offered me a better deal with cheaper price. All in all, do your research before you go in there, but the quality of service won't disappoint you. Even when I was working with a tight budget, they treated me very well. I am very happy with my purchase and would like to recommend this place to others :)

The atmosphere of the dealership was very welcoming. The warm welcome and friendly people makes the process easier. I would definitely come back for my next car.

Like many, I absolutely dread the car buying experience. John Le help put all that to rest. He was thorough, patient, and helped us get the best deal possible for our Toyota Sienna 2019 XLE AWD minivan. Although I'm not thrilled about driving a minivan, I am extremely satisfied that the car buying experience wasn't what I was expecting it to be. My wife and I were in and out within 3-4 hours, and made it back just in time to pick up our baby daughter for bedtime. Once more, special shoutout to John Le for being awesome and helping us out!

I would say that i'm not your typical buyer. I like to arm myself with every bit of information and go into the dealer knowing exactly what I want, and what I feel would be a fair deal for the both of us. I also don't like to negotiate, and do "let me check with my manager" game. I always start off by asking what the OTD price on a vehicle i'm interested in. If they cannot answer that quickly, and succinctly, then they are not the kind of dealer i'd like to buy from.

I'm not interesting in 'sitting' down and going back and forth over numbers, wasting each other's time.

So this year I find myself in the market for a 2016 Tacoma. I knew the exact trim level and option package I wanted, and knowing the demand, I understood that i'd likely be paying MSRP or a few hundred below it. I'm OK with that, as long as the dealer is upfront about pricing and had a transparent buying process. To me, time is more important than squeezing every last dollar I can get off the truck.

I did my usual dealer email inquiries--emailed about 5-6 dealers that had the truck I wanted in stock, and used truecar/AAA/Tacoma forums for reference pricing. Most of them came back at MSRP--some at above MSRP!

Sunnyvale Toyota was one of the dealers that was willing to go a few hundred below MSRP. I promptly set up a time in which I would come in. I was immediately contacted by the Fleet Manager Stan Wolowski. He gave me the pricing upfront and within a few minutes of meeting him. I was very happy about that. While they had the truck I wanted, it was on hold for someone else, with no other truck like with the options I wanted, I told him to just call me back if the other buyer backs out.

About 10-mins into my drive back to the office, he texted me and said the truck was available as he called the other buyer and they backed out. I quickly turned around, came back and left a deposit, since I had to go back to the office for some meetings, I could not finish the deal then and there.

During the few hours I had left, Stan had the truck detailed, and all the paperwork in order. He messaged me every step of the way, and was very good about communicating. I will have to say, that after buying 10 or so new cars in my lifetime, this is the way to do it. I really don't like wasting time at a dealer. Stan was my one and only contact, and the only person I spoke with at the dealer. I really enjoyed that personal approach to buying my truck.

I came back in the evening, and Stan and I went through all the paperwork. There was minimal upsell on his part--which I greatly appreciated. He was very detail oriented and had everything ready to go. Unlike your typical salesman, being the Fleet Manager, he had really good knowledge of the truck and a ton of tips. As a final good by gesture he offered to pair my phone to the truck, but I was running out of time, so I just thanked him and went on my way.

Overall, I am very satisfied with Stan Woloski and Sunnyvale Toyota. As a non-typical and very particular buyer, he went above and beyond to make my purchase smooth and easy. Sometimes you can can nickel and dime a dealer to get the maximum discounted price, but i'd rather not waste my valuable time and start enjoying my truck.

Delon was great! The service there was friendly and professional. They got us in and out in a timely manner and made the car buying experience a good one.

They do their job maintaining the Prius we bought there.

Servicing is overpriced and always involves long waits. Why does anyone even bother going here ?

professional, straightforward and was easy to do business with this dealership. My second car purchase from them.

Best Place To Buy,..And Excellent Staff To Get The Best #1 Auto In the Market.

Great overall experience from the entire dealership
Michael and Bobby were both very professional and helpful and I got a very fair price without a bunch of back and forth
Thanks again for the new Corolla
My father is very happy with his new car !

My sister and I came to this dealership to get our first car, the Toyota RAV4 Hybrid, and we were truly lucky to have Martin to help us out! When test driving the car, he offered to test out all of the safety features (lane departure, cruise control, blindspot assist, etc) and guided us on the road so we could do so safely. It was the most informative test drive we've had after seeing other dealerships!

We knew that this Toyota dealership was part of the Costco program, and Martin very professionally broke down the pricing and numbers for us. He was completely transparent with all of extra fees added to the car (wear and tear, alarm system, gap insurance, etc), and explained in detail all of the numbers on the pricing sheet. He even took care of explaining our credit checks and insurance, and brought people in from finance and insurance to talk to us. We must've spent 9 hours between two days at this dealership just getting all this new information about our car. Martin was also very energetic the whole time, and patiently answered all of our questions.

I highly recommend Martin and this dealership for their excellent service.

Bought a used focus, process was great - they gave me documents I asked for and handled a lot of the paper work. They also claim to handle DMV work, we'll see if that's true soon

Today is the second car i am bringing it for regular maintenance which is engine oil change, reset maintenance reminder light, rotate tires, multipoint inspection, lubricate propeler shafts bushings, install windshield washer solvent check floor mat. All of this can be done in 15 to 45 minutes. Guess what, I was promised to be done at 1pm which is 3 hrs from my arrival at 10 AM but waited for another 45 minutes, total of 3 hrs and 45 minutes.... what a bomber!!! No word of honor, don t say any time frame if you guys won t keep your words!!!!!!!!

The best Toyota dealership I have ever been to and the fastest vehicle purchase experience I have ever had. I knew what vehicle I wanted so I used the express purchase on their website to get a head start on the process. Everything was taken care of in just less than 2 hours and I left with my new vehicle. Flora was very helpful and helped me get the best deal possible.

I liked the dealer Phillip loi s patience, knowledge, friendliness, and enthusiasm. He also made my vehicle purchase very enjoyable. Even after the purchase when I had questions about the car, he was very helpful in answering my questions and solving my problems. I would recommend him to anyone who is interested in buying a car. Thank you, Phillip Loi.

Toyota Sunnyvale is very excellent. Its staff Brian Nguyen is super friendly and helpful, and he really helped me a lot in the whole process - negotiating the price, prepare documents, test driving, and explaining Toyota care and policies. Also Stan Wolowski is very nice too, helped me in the initial decision making process and provided a lot of useful information. I recommend this dealership very much.