My car buying experience this time vs the last wen...

My car buying experience this time vs the last went from good to exceptional with Cindy this time. Both times, the Sales Associates were exceptional. I had visited Toyota Sunnyvale to get my Sienna serviced, and was browsing around the new 2019 RAV4. Cindy was walking a customer around some vehicles and explaining the redesign and new tech details. I had asked her some questions where she had good answers to. We followed up with a test drive the following week or so. I was initially interested in a RAV4, trading in my Sienna. Cindy asked what trim, so I could have the right test drive experience. I got back to the lot and felt the 4Runner, my all time favorite, was a better fit for what I was looking for. She didn't mind the idea, even though nothing was certain, she asked if I wanted to compare on the same day to get a better comparison for what I was looking for. That was a good idea. We then followed up on me searching for a white ext, black int 4Runner and the price range of what I saw at a sister dealership. I mentioned to Cindy that I'm trying to spend as little unnecessary time at the dealership as I am busy with other things during the week and coming weekend. The morning I came in to discuss, I had said I'd be in by 9am, and as I rolled in at just a little after 9am and parked, she was already coming out of the showroom to greet me. We worked on getting a vehicle in from one of the distant sister dealerships, and I received a call that day that they got the one I wanted delivered. I mentioned that I had about one hour to perhaps get some part of the paperwork done and the Sienna assessed for trade-in. She then made sure that when the one hour was coming up, she asked me if I was ok on time, and that things were almost done. She was very vocal to the Managers about my time, and they ensured I didn't stay longer than I could. The next day, we took care of business. Same routine, I parked the Sienna, Cindy came out, asked if I wanted tea or coffee, and we got to work. I was in there that morning for a process that lasted less than half the time I experienced the first time. All thanks for understanding when is the best time to be at the dealership and Cindy arranging the resources so I wouldn't spend more time than I'd like. A great experience here at Toyota Sunnyvale. It's my Toyota dealership of choice.