HERE Reviews

Very efficient process. Quick and no hassle. Ahmad Hatamieh was great to work with. We recommended him to our 2 friends who want to buy the same car.

Excellent service makes a huge difference. Maria was very friendly, and helpful. She made suggestions to combine services that make economical sense, gave updates on service status, stayed late to make sure that I could pick up my van on the same day, and facilitated and completed warranty repair on my dashboard that was an open item since June 2016.

Overall very satisfied with the professionalism of John Ewell (sales) and Bart (finance). I shopped around a lot and found that the car I bought was perfect but what was special about this purchase was the shopping experience.
Thanks Toyota Sunnyvale!

We bought a used Toyota Prius here and we're told by the sales rep that it would come with two free oil changes. Six months later I take the morning off work to bring the car in for in for and oil change and they say it comes with 3 free service visits but only one free oil change. My biggest takeaway is that you can't trust the sales guys here whatever they say the contract may to say something different. I would recommend all folks look elsewhere when buying from Toyota.

Toyota Sunnyvale offers great service for your car. They are quick and professional in dealing with their customers.

Good customer service and took care of me with no hassle. Fair price as well

EDIT: I sent two emails to follow up with Toyota Sunnyvale like they requested and didn't get a response either time. They're just trying to save face, not solve problems with all these review responses.

My family has stayed loyal to this dealership for 10+ years but their most recent attempt to nickel and dime us just cost them our loyalty.

We ve bought 7 cars from them, sold cars to them, regularly serviced our cars with them, and a few months ago spent $8000 on a repair with them.

Recently we asked if they could waive a $100 service fee on a software update for one of our cars because other dealerships offered to do this for free. We wanted to come to Toyota Sunnyvale to continue our loyalty to them but they said no and gave us a bogus reason why they charge for this update.

They clearly have no respect for customer loyalty or long-time customers, no matter how much business you've done with them, and we finally saw their true colors through this experience. So much for "striving for 100% customer satisfaction."

I brought my car here for an N-thousand mile service, they did their thing for an hour or so and then I was done. It was a painless experience and didn't take very long at all. I'll likely return here in 5 thousand miles or so for a repeat.

The people are very courteous, and the work is excellent. I am highly satisfied.

I appreciated Sean's candor and informational approach! He didn't push anything too hard and let me decide for myself while just explaining futures.

Our experience with Toyota Sunnyvale was great. Bobby and Roy made a process of initiating leasing much less painful. As far as going through the documentation and etc., it was pretty smooth and efficient. Bobby was very accommodating and Roy was incredibly clear in explaining terms and conditions and both were excellent conversationalists.

Went in for an appointment at 3:15 and was able to change the type of appointment i scheduled (Premium maintenance to just an oil change). Bill Moody was a great advisor to work with and my car was finished in less than 2 hrs on a busy Saturday. Complimentary Wi-Fi works great.

Toyota Sunnyvale gave us a big choice of Camry and the offer to make order for specific car, if we like.
Employees are very friendly and work fast. They are very attentive to our wishes and needs.

This place is a rip-off they will charge you for things you do not need do not go there for service pick anywhere else but there please listen to this post

Toyota Sunnyvale Dealership and Service Center was great when I purchased my car two years ago. Since then, their service has deteriorated. After visiting another Toyota Service Center, I learned that Toyota Sunnyvale did not complete ALL of the work for a specific service interval during my recent service. Due to this, the new Service Center was not allowed to complete this work. This is completely unacceptable service. I will never return to Toyota Sunnyvale.

Friendly and professional staffs. Bill helped me a couple of times and he was great!

Horrific service - customer service, paperwork, I and even with fixing the car.

Jorge in finance department was excellent. In sales Jordan was great. After a few different dealers we wished me had started with Toyota Sunnyvale. Thank you for all your help. We will recommend and be back.

I had a very pleasant buying experience at Toyota Sunnyvale. Hasib was fantastic to work with and with Luke from the new car sales team helped me select the right car for my needs and price point. Overall a great experience - if you are looking to buy a used Toyota I highly recommend working with Hasib.

Willie in Parts is amazing. He works tirelessly to find the most obscure part you need - no matter how big or how small for any year vehicle. A most pleasant experience.

I purchased a 2005 Sienna from Toyota Sunnyvale way back in Aug 2005, and then I traded it in for a 2017 Sienna in Dec 2016. In both cases I conducted most of the process by email and had a great experience. The second time I learned that the entire dealership operates without commissions.

Received the car at the time that I was told it'd be ready. I really appreciate it when I don't have to schedule around my repairs. It makes my planning much easier.

I got the best price on new car at Toyota Sunnyvale. It was an easy process since I knew the price of the car advertised on the dealer website. I recommend to visit Toyota Sunnyvale website for specials before buying a new car.

Sales associate and Finance person were great in providing best customer service and care! Very impressed!

The most friendly and helpful dealership I've ever been 2. Devon was the first to help me and his knowledge and courtesy is pretty evident right off the bat. Allowed me to take a test drive on the highway to really get a feel for the car and spent considerable time educating me on it. Great guy. Cisco in finance is another great guy and worked his butt off to make terms work for me. I would go back just to hang with these guys.

I felt very friendly environment in the dealership.
The best thing was that the dealership (and Jessica Wilson, personally) could beat the best price I found in the market for the car of my choice and delivered the color exactly as I requested which was not easy since the Celestial Silver color is very popular among buyers.

Wonderful experience. I sold my car there, and King was our representative. He was very professional, and took the time to answer all our questions and guide us through the process. He highly exceeded our expectations in terms of great customer service.

Came here to fix the battery in my car keys. Got it done in less than 5 minutes.

Paul Matsui was very, very, good. He paid attention, asked questions and shared. He is why we have purchased two cars from and continue service at Toyota Sunnyvale.

Went in yesterday with my boyfriend to look around for new trucks and had the best experience ever! We were helped out by Kalani Hernandez, he made our experience very awesome and not as skeptical. He is great at what he does and I would highly recommend him to anyone buying a car!

Went in to get an oil change and tire rotation for my Prius. Pretty straightforward stuff.

They were running a promotion whereby you bring in a toy worth over $10 (new, I'd assume :), and then they give you an oil change for $9.95.

To my pleasant surprise, this is indeed what happened... without any sort of obnoxious upsell other than a tire rotation which I was interested in getting anyway. No "How about our oil change premier supreme with special break checking and blah blah blah" like I've gotten from other places.

I brought the car in on a pretty busy holiday weekend and kinda late in the day, so I wasn't too upset when the guy said the job'd take about an hour and a quarter. He agreed to call me, and I went for a walk.

At almost an hour and a quarter on the dot, he called, I came back, car was waiting for me. Total price with taxes, $30something.

Only ding: no free car wash. They have a car wash there, so I was a bit surprised and bummed that my car wasn't given the nice wet treatment and brought back to me all clean and shiny. Bummer. :(

Amir was great. No nonsense. Was fast and very fair. I was in and out and able to enjoy my Saturday in a nice new car. Best car buying experience of my life. I highly recommend Amir and Toyota Sunnyvale.

do not stick to the deals made on the phone when u go in person.

I've been here 2 times for scheduled maintenance. Each time it taken over 4 hours for an oil change. Total waste of time and money. Go to Stevens Creek toyota for maintenance.

Great service, great prices, great experience

Fred helped me find exactly what I was looking for, fast! He and his team are trustworthy, friendly, and efficient. Fred kept me informed throughout the purchase process, which I appreciated greatly. I wouldn't have changed anything about my experience - I am very happy with the car I purchased, and the team who helped make it happen. Thanks, Fred!

Very nice drive through service drop off. Very friendly staff. Solid attention to detail.

I just waited 3 hours for scheduled maintenance. Lately the service is slow. And Steven,I the service advisor, was not helpful.
I'm done with Toyota.

I went to this place to ask about a new Sienna van as well as trade in my older car. The salesman (Luke Zhang) was very friendly and provided me with information. He helped me along the process of getting a new car. Thanks Luke !

I definitely would love to take some time to speak on how AMAZING these guys are at the sunnyvale Toyota dealership. They truly took care of me, I left more then happy with a brand new car. They took the time to help pick the right car, explain everything really carefully to me from the loan to how my car protection plan works. When they say that they take care of their customers at the toyota dealership they stick to their word. Thanks again Shahin and Kevin!

Everyone I dealt with was efficient and professional, and so far I'm really enjoying my new truck. Dan went out of his way to make sure I was pleased with my purchase, and made the buying experience painless.

Such a refreshing car-buying experience! I recently bought a 2020 Hybrid RAV4 XSE. Albert and Kevin were patient and honest. I felt supported throughout the entire process, which can be very daunting for a first-time (solo) car buyer. They took time to explain all of the steps/terms and answered all of my questions.

Mo Naziry is great. He helped me find the right Prius. He educated me on the phone about the process and was willing to work with me to get pre approved. I think buying a car from Toyota Sunnyvale is easy and simple.