Fitbit Reviews

Everyone is kind in customer services ,but truly don't know what the heck they are talking about....what I would like to know is why the fitbit stocks are plummeting....

Offers GREAT products. While I started off using Garmin there was many downsides using them so I switch to Fitbit. Their products are wonderful and by far workers with other third party apps. The quality is outstanding. Just wish they offered a better smart scale.

The Fitbit HR is a cheap plastic product! My original unit cracked and stopped working. The Fitbit company sent me a "new" HR unit and the battery will NOT hold a charge and will NOT sync up my data. I left for the gym tonight at 7pm with a fully charged unit and received an email at 7:55 stating my battery level was low. I haven't had my sleep log updated since 15 Sep 2016. I think they sent me a refurbished unit. Lots of bad reviews on the battery and this company keeps selling this inoperative product. Their customer support in is Central America so i guess Fitbit is not worried about keeping US jobs. This product has been a huge waste of my time. I am switching to Garmin.

I spent $275 on a Fitbit Blaze, which they claim that the battery life will last 4-5 days. I fully charge my Fitbit Blaze and take it off the charger at 7 and it is down to 80% by 7:35 and down to 0% by 11:00. Even with turning off every single notification including the Fitbit notifications, the battery still only lasts for half a day. Got ahold of Fitbit customer service and the only thing they will do for me is offer a 25% off of buying one of their lower end products! I spent almost $300 on this watch that I haven t even had for a year and it is completely useless because I can t use it with any notifications at all which defeats the purpose of having a health tracker when all it can do is tell you the time. The customer service at Fitbit is garbage and these are over priced products that don t even work the way they say they will. Don t buy a Fitbit!!!

Strap broke after 9 months, will not replace the product because they allow their products to be sold by unauthorized global stores which is an excuse... I would never recommend their products

Fitbit has HORRIBLE customer service. I pre-ordered a Blaze back in February. When it came in, I realized that I ordered the wristband too large. I sent it back for an exchange of a smaller one. That was at the beginning of March. I have called FIVE times since then to check the status. It is now MAY and they are telling me that there is no way to confirm that it has arrived at the warehouse because I did not send them the Fedex tracking number. What is it going to take to get my exchange or my money back? And I only gave it one star because I couldn't post this without it. They don't even deserve one star.
AND I called and left a voicemail at the corporate office a month ago and they still haven't returned my call yet.

I purchased a Fitbit HR and it stopped working the company sent me a new one but the warranty did not start over. The new one worked for 5 months then it stopped charging I called customer service and they refused to help me because my warranty expired from the original purchase. They did how ever offer me a discount on a new one. This company does not stand behind their products do not buy from them. The CSR told me that they are only made to last a year. That is alot of money for nothing.

My Fitbit charge did not charge after it was about two weeks old. A month later I was sent a replacement which only held a charge for about 12 hours with all features turned off. It usually dies before I could get the data on my steps from it. Save your money.... Not worth the cost and advertising about the charge lengths are false

Do not buy a watch, it Will be in a drawer a couple of month later. The company Will make you do some proof and trials and at the thrid test they Will not respond any longer. The watch is at a drawer, as I paid 300 euros i guess need some time to throw It to the trash

I bought a Fitbit Charge 2 and extended 2 year warranty for a total of three years of coverage, on July 17, 2017 and now the battery isn't hold a charge. I called them asking for the warranty of the watch, but they now are telling me that it was for only an extra year. This is a complete lie. They did everything to get rid of me and didn't care that I have been a user of fit for over five years. Do not do business with this company! Buyer beware!

The company does not have a recycling policy for its Aria scale. It's a nice scale; it does not perform quite as hyped & does not last very long with normal use. When it stopped working, they did not have a place to send it for recycling, expecting me to take my time to do their work for them. Result: most will clutter up landfills. Push back against bad corporate policies. They need to include a return address for recycling as part of their business model. And this is a San Francisco company??

Their customer service is a joke! My fitbit worked awesome till their update on the 27th of January and now the button to add call notifications doesn't show up. I'm stuck chatting with someone from another country who can't spell or write a simple sentence in English. This is America can I have an American with a basic education help me please?!!!!! I'm so sick of companies going the cheap way for customer support. I would be happy to have paid an extra $100 for real customer support

I bought my first Fitbit in 2017, it was a Fitbit Charge. I loved the product and in December 2018 I updated it for a Fitbit Versa.
After not even 18 months of usage, the watch stopped working, the touch screen is not working, which means I can't do anything on the phone. Heart rate is not working either.
I contacted Fitbit since I knew they were known for their great customer service. No luck there, what I heard from them? Here, 25% discount so you can replace the watch that you've been using for a little more than a year.
So this is a brand that makes you buy a new watch every year right after the warranty is over.
I used to be an advocate for this brand, made a few friends get theirs. Now, I will make sure I will never buy one again and that no one I know buys it.

Used the original Fitbit for years until I wore it swimming. Had to buy a new Fitbit 2 which is waterproof. For my purposes it works very well.

My experience with customer support was exceptional.

My Ionic almost made it two whole years. Now it's dead and they want to give me a 25% discount. No wonder the executive team is smiling on their website. I'd love to own a large company whose product only lasts less than two years! Great sales model. Lousy product, Lousy customer service. I'll make sure everyone knows. Don't buy their products unless you're ready to buy another one soon!

On 12/21/18 someone hacked into my Fitbit account and changed the email address associated with my account. As a result, I can no longer access my Fitbit account. They also must have changed the timezone associated with my account because my Fitbit Versa now also displays the incorrect time. I have contacted Fitbit customer service 7 separate times about this issue and they have done absolutely nothing to resolve my issue. Every customer service representative has asked me to be patient and wait for "the team" to contact me. They are unable to explain who comprises this team or an estimated timeframe ehen I might hear from this team. I find this completely unacceptable. This is the worst customer service I have ever experienced. I do not understand how Fitbit can allow someone to change account information without my permission, but will not take any steps to restore my access.

Loved it until it broke and I couldn't get customer service to help. I bought a Flex in June and on September 24, it stopped tracking active minutes. On Sept. 23, it wasn't syncing, so I reset it. Those 2 occurrences could be related.
What I was told regarding active minutes, was that if I did an activity regularly--in my case mucking--that the tracker would no longer recognize it as "active" unless I increased my intensity of the activity. Following that logic, then if my activity were jogging 5 miles every day, the Flex would start seeing that as "regular" activity and stop tracking it as active unless I were to jog more quickly or jog for longer distance. That is ridiculous.
And this is a shame because I loved this tracker, even bought my sister one. Never had the thing off. Now the entire FitBit label is repulsive to me. A shame.

On my 2ed Fitbit. 6 months on the 2ed one and the band is falling apart just like the first one. HR model is no longer offered, so I am out of luck. I will use it until it falls apart. I will not buy another Fitbit product. Planned obsolesce? Offered 25% off next one. Wow

The only thing more disappointing than the poor quality of their products is the poor customer service

My surge fitbit that cost my husband over 200 dollars has a manufacter's defect. The band is not changeable and lifts around the screen. Although, its a known defect fitbit will not let me get a different model for equal price. They will replace mine with a new one but states the band will lift again but my warranty will not start over. So eventually I will end up with a device with a manufacters defect because the surge is garage not because I broke it or misused it.

What an awesome support experience. Out of warranty and still replaced. Now that's customer service. Thanks team at FitBit.....

worst customer service ever, when the order arrives i intend to send it back without opening the box

My fitbits all break just a little outside warranty. One was immediately after an update that would drain the battery in literal minutes. They do nothing. After this one I was offered 25% off through a link to their website. That 200 dollar watch was now 150. Only problem was that on their website that watch is on sale for $130. The support link takes me to a discount page to charge me more than their real site that everyone sees. Borderline scam and very shady business to say the least. Contacted support and Andrew T thanked me, disregarded anything I said about this apparent oversight/glitch/scam and finished with an utterly incoherent sentence. The wooooooorst! Last fitbit this family of 5 buys.

Got Fitbit Charge last year for my bday in June. In April this year the back face disintegrated and it cannot be properly charged. I love the product but will not get it again as this looks like a one year deal product. Loved the product but boy the quality is so poor!! Shopping for an alternative!

I'm really shocked at some of these 1 star reviews as my experiences have been painless and easy.
I have an Alta and unfortunately the band has come apart on me twice. The first time, was 6 months after I purchased the fitbit and I spoke to an agent through the chat on the fitbit website and they were very helpful and replaced my band under warranty.
The second time was about almost 2 years after the purchase and again the same issue of the band coming apart. I knew it wasn't under warranty, but i decided to try my luck and talk with an agent again. I spoke to an agent through the chat once again and they were awesome. Asked me a few questions, to send a picture of my alta and the broken band, and after reviewing all the info said that they would process a new Alta HR band for me free of charge. I was shocked to say the least since I knew my fitbit was out of warranty by a year, but very very happy.
Hopefully the new band will withstand the wear and tear of everyday life unlike the regular Alta band.

THE PRODUCT IS A SHAM. WHEN YOU MOVE YOUR ARM SITTING DOWN IT COUNTS IT AS A STEP. SO IT GROSSLY OVERSTATES YOUR STEPS. GOD ONLY KNOWS WHAT OTHER FALSE DATA THE FITBIT IS PROVIDING. DO NOT BUY IT - FAKE DATA !!

I love my fitbit, but for the second time I got one of those burns and have not worn it for 5 days waiting for this thing to clear up.

Love my fitbit. Only had one problem and the support team was very helpful.
Already pre-ordered my fitbit blaze.

Bate & switch advertise great looking custom face's for the blaze at CES , on google and there website but after you receive you only get for mediocre face's you can't customize great tracker false adv on customization they may feel they have the product they promised but I sure want the whole package not 75% of it ...

My FitBit HR is falling apart and I continue to wear it. When the conversation begins about smart watches / fitness gear I gladly give a Show & Tell with my FitBit. This is my second FitBit as well. Believe it or not FitBit had the audacity to send a coupons for a discount to purchase another FitBit. I was appalled. I will never purchase another FitBit product. I see the truth and I am wide awake.

Used to love Fitbit, then the bands had issues. Not just me, but my wife as well. Fitbit sends you new bands, yea. Next, the button stops working. Fitbit sent us a refurb Fitbit - but it did not work. Now, they won t send a replacement for the replacement - they say their warranty has changed and they can only offer a discount on some new Fitbit trackers - ??? WHAT? spend more money instead of fixing and existing issue ??? NOPE. Fitbit no longer recommended. Their products don t last and you have my story above for their support. I ve bought two Fitbit Charge 2 s, both have band issues, one had a button issue and they won t fix it. Both my wife and I are very disappointed. These products will not even last a year without issues. Lost my votes, lost my support of Fitbit plus my family s, plus my friend s. I no longer recommend Fitbit.

called fernando p and the fitbit team. fernando listen to my problem(battery and charger wouldn't work ) got my info check to see what he could do. came back after a short wait fixed my problem .he was the a very good listener what great service thanks

I had a great experience, very polite and professional !The call took less than 4 minutes .Nice to see a company back up there product!!

Customer service is a joke. They attempted to tell me that my device, which has had no issues communicating with my phone since February, was not compatible. I solved the problem myself after several different attempts. I will never purchase another Fitbit product.

Nice office and nice people. Beatifull from the balcony.

I have a six-month old band that they will not replace. The tracker is 1 1/2 years old and they say the warranty is done. It's the band!! not the tracker that is faulty and the band isn't even a year old. What is wrong with this company? Well, their faulty materials and products and their non-existent warranties and customer service are what's wrong.

The quality if their products is horrific. I was given a Charge HR and with 7 months the ban was separating from the monitor even though I would rinse it off after working out. My wife bought me a blaze and the band actually split apart within 3 months. I will never buy any of their products again

These wearable devices need to be constructed better. I'm on my 4-5th one and the warranty on the original one expired. When they send a replacement, the warranty does not start over (as it should). Now I have a defective device even though I take it off faithfully every day to shower, etc.. Do better FitBit.

Why would you buy from a company that doesn't stand behind their products and only give you 45 days warrantee? Their watches don't last very long at all and when the battery starts to not hold the charge, they tell you that you have to purchase another one, there is nothing they can due for you..

I had a problem and sent an email . The responses were quick, to the point and totally satisfying. Good company

Fitbit Flex--fell off in the creek.
Fitbit Charge HR--buckle fell off within a month. Gave them a chance to remedy, but it didn't happen.

For people with an active lifestyle, their product is not durable enough for you. Find another product. If you have a lifestyle that is not active and want to remain that way, purchase any of their products...they are engineered perfectly for you.

I measured a 2 mile distance. I ran one mile and walked the other mile, but the Fitbit Versa watch didn't measure it correctly. Also, I called customer service and once again and as usual, had to speak with someone from another country who couldn't help me.

I am very pleased with my Fitbit HR. I use it everyday and love to check on my progress leading up to participating in the Spartan Race! Thanks for your great product!

Complete joke of an experience combined between FitBit and SquareTrade. I have literally called them both around 5 times each. Cliff Notes:

-I filed a claim for a FitBit Ionic that stopped working 1 year after I started using it.
-Filed a claim online with SquareTrade
-Sent in the defective, original FitBit Ionic
-Received a "new" replacement device
-The device will not charge or power on
-Call 1 to SquareTrade - told it was not their problem and to call FitBit as it was a new replacement device and covered by them for 30 days
-Call 2 to FitBit to go through 20 min of troubleshooting, then "there is nothing they can do, call SquareTrade as it's covered by them"
-Call 3 to SquareTrade - the device is new and must be covered by their 30 day new device warranty
-Call 4 transferred to FitBit, hung up on 1/2 way through
-Call 5 to FitBit, they cannot replace it as there is an active claim on the device through SquareTrade
-Call 6 to SquareTrade, they said they will take care of it, just file a new claim online to get the shipping label
--At this point, I attempted to file a new claim, unable to file a claim due to the current claim not being closed out
-Call 7 to SquareTrade, they agree to 'warm transfer' me over to FitBit and give approval to FitBit to bill them for the replacement -- at this point I was hung up on 1/2 way through the transfer, and even though the approval was given to FitBit, nobody called me back
-Call 8 to FitBit, since approval was given by SquareTrade, this should work right??? NOPE - they refer me to call SquareTrade to have them authorize it. Unbelievable.
-Call 9 to SquareTrade - they tell me a new claim needs to be filed and their systems are being upgraded so I should call back in 24-48 hours to file this claim.

This is where I'm at right now, on hold, with a Supervisor, as I refuse to take this answer.

Be warned - this company is terrible to deal with for customer service. If you are purchasing a device where you may need this extra sort of extended warranty, choose ANY other company besides this one.

Fitbit makes their watches so they literally fall apart right after the warranty expires. My Ionic watch broke after 13 months while my wife's Versa face literally came separated after 15 months. The "offer" you a 25% discount to buy a new one which will just fall apart in less than 18 months.

Their software is great but it doesn't make up for the hardware. I switched to a Samsung watch while my wife will probably be switching soon too.

Walked down from Union Square to try and find a new strap for the wife s Fitbit only to realize this was a corporate office, suppose I should have read google maps better but still.a little frustrating! Normally she would kick off about having to walk this far to find out we were on a wild goose chase but ironically she didn t mind as it added about 3000 to her daily steps.

Works for about a year if you don't get it wet, or do any hard work with it on, or drop it... I expect better for over $100. Good luck getting through the customer service maze.

I received a fitbit Charge HR from my husband for Christmas in December of 2014. By Fall of 2015, the back had cracked and fallen off. Fitbit did send me a replacement. Now less than one year later-yup, you guessed it: the back has again fallen off of the replacement. While this is a well known manufacturing defect (See the Fitbit HR Community web site), FitBit customer service is telling me the warranty does not cover replacement devices. Either Fitbit stands behind their product or they don't. At $150 for a device-to only have it last less than a year is FRAUDULENT. At the very least, Fitbit should send me another replacement while they work to correct their manufacturing quality control issues....I am pissed....

The product is inferior period. My charge 2 was replaced once because it would not, could not sync with Windows. I do not use a cell phone. Now the metal clasp has broken, cheap metal, and I cannot get a response from customer service re: replacement or refund. I don't even know why I would want a replacement, but I doubt seriously they will refund my money even tho it is still in warranty. On a good note: the clock worked perfectly, so it was a wrist watch. I could have gotten a
Timex for $50 or less. Having heard nothing from customer service via email, I am returning the whole shebang directly to San Francisco today vis USPS, and it will probably disappear into the black hole.

They replace your broken device (because there is a design flaw) and when it breaks again they replace it with the same flawed device, and when it breaks AGAIN they replace it with the SAME FLAWED DEVICE until your warranty runs out and you're left with a plastic piece of junk that looks horrible and doesn't work. GET A GARMIN, SAMSUNG, POLAR, APPLE WATCH...ANYTHING BUT THE FITBIT. Pay the extra money now or you will end up paying for it later on when you have to buy a new device.

Oh Yeah...customer service is a joke....like completely laughable.

My Fitbit Charge HR has not worked for almost two months now (January 2016) which during that same time I made my first call to customer service. The Charger HR would not sync to my account using my iPhone, macbook or windows computer. The technicians tried on numerous attempts via at least five phone calls and several emails to resolve the issue. I have answered the emails from the technicians about my status and followed-up on numerous phone calls all of which have not resolved the issue. We have also tried to update the firmware which has not resolved the issue either. Still as of today, April 3, 2016 the same issue of not syncing still exists and my charger hr tracker is not operational. The last phone call still cannot get a resolution to my problem. Was on the phone for over 40 minutes speaking to a supervisor which would not give me his full name or a another supervisor to speak with. Was asked again for the fifth time for the steps that I have followed so far with the technicians. With each phone call and email I was told each phone call was documented. If this was true why am I asked what steps have I taken to troubleshoot. I have been asked that same question every time I call and the same steps have been tried every time I call. But never would the service technician discuss how I can get a replacement. After asking several times on the current phone call to get the persons name I'm speaking with he will only tell me his first name (Michael 9131) and again will not offer to replace the product that does not work!

I am only giving this 1 star because I can't give 0!!! Worst customer service ever. Was on hold most of the time, Customer Service Rep barely spoke English, and did not honor 1 year warranty. Worst $200 dollars I ever spent, would not recommend, would not buy again. Product did not even last a year for $200. There are better alternatives for cheaper now and their customer service can only be better. Horrible Customer Service, Horrible Product. DON'T BUY!!!

I've used fitbit for many years & I use to enjoy it, but there customer service & support has went down hill greatly. The call center is in central America (that's what the representative said) & they are extremely rude. I am returning my fitbit that I just purchased, bc I have been treated so badly & I will be switching to another company that offers Fitness & smartwatches with better customer service & support.

Be aware that to get your stats you are forced to share your location
I gave access gto my clock already so they don't need my location to have the time.
They gave me so Bull answer as far as why
This is so messed up now to use a product you need to give away your life information So not cool So not ok .....
I am giving it away as a gift to somebody who do not have issue giving their life data to FITBIT and will try to find an alternative that respect your privacy

Any ideas , anyone ?

Same as other stated. Thing fell apart quicky. Warranty is only for one year from original purchase price. Second one failed but they wouldn't replace it. Junk overall.

DO NOT PURCHASE A FITBIT. Customer service is in El Salvador and they do not care to put the customers needs before the company greed. I purchased the Ionic, had it for three days and it died and would not charge. Called customer service and was told that I needed a new charging cable and it would take 5 to 7 days to get it. I explained that I was leaving town and I needed it before then so they promised me expedited shipping in an email. I received the charging cable in nine days, that s their expedited shipping. Charging cable did not fix the problem, the Ionic is bad. Called fit bit customer service in El Salvador again. Was told that I needed a new Ionic and they would send me a shipping label so I could return mine and then they would get a new one out to me. I expressed concern about that considering they lied to me about the expedited shipping and indicated that they could send me a shipping label with the new Ionic and I would send it back. I went through James a supervisor and Fernando the manager who both told me they were so sorry that their options didn t work for me. Their option being me sending back my very expensive Ionic with the hopes that they would hold true to their word and send me a new one. Just as a heads up both calls to customer service took over an hour each of my life with no positive results. This ionic was my fourth fitbit purchase. How dumb could I be?

Horrid customer service. I have had two fitbit blaze watches in the past 6 months. Neither one works, and the customer support team is trash. My FIRST blaze would vibrate for long periods of time randomly throughout the day until it just finally Died. I was given a free replacement. My SECOND watch does not hold a charge much longer than 24 hours and will not sync to my phone. I have completed a set of tasks that the fitbit support team recommended before they would offer a replacement device. They are suggesting a THIRD blaze watch...within six months. I don't want a third broken product. I have asked to speak to a manager, and have never been able to speak to one. I did miss his call and immediately called him back, I was told that he would not talk to me, not "could not" talk to me, but that he "would not" talk to me since he reached out to me already and was told my case would have to passed off to another manager. I was told that manager would not be giving me a call either. So I called back again, and again and again, I have never spoken to a manager, only to a supervisor that is no more than a regular customer service individual. They've offered me a 40% discount on an upgrade, so lucky me, I get to pay 175.00 dollars after I just payed nearly 300 dollars a few months ago on their Blaze watch. I feel as if I am being scammed. I know they are a solid company and my case may be a fringe incident, but after dealing with their customer service I will NEVER recommend fitbit to anyone...EVER!!

Fitbit could be a great product but I think they have lost sight of their end user. Fitbits are not just being worn 20 somethings. Many older people are using them as well. Unfortunately they have made the font size on the step count so small, it's impossible to read. They give you the option of changing the clock faces but none of them allow you to make the step count any bigger. I did not buy my Fitbit to use as a watch I only want a step count I can see. The model I have is the Versa HR3. I called support and it went to FitBit abyss even though the rep said they have been getting many complaints on this. My original Fitbit was easy to read. This product will be going back to the store until they get this right.

Immediately after the guarantee expired, the watch was defective, a software error. This is a serial error and the company is not accommodating!

their surge's wristband starts peeling off after about 3-4 months, they send a replacement, whihc starts peeling off again. then they want to send another replacement with the same product not working, and refus to replace it with the newest model.

We become just target for the products not working.

Going to Apple.

Why doesn't Fitbit provide resolutions instead of excuses for poor product(s)?! I've only been a customer for 3 months because of course my brand new Versa 2 stopped working or charging! And what does customer service do, they send me a refurbished replacement that doesn't work or charge either! I even went and purchased a brand new charger to ensure that wasn't the issue. And their "higher department" response was even worse. So what is Fitbit going to do about the replacement? They want me to pay my own money to ship it back and they will not send another replacement until it has been received into their warehouse! No, I won't be doing that. I will be taking my original product back to the place of purchase for a full refund. And my family and I will never buy their products again. Also, because of the way they treated me I will be leaving a negative review on every platform that I can!

Small company that sells low-quality products. Customer service was even worse. I bought the Versa and it worked well for approximately 1.5 months, and suddenly one morning, it went all black-screened and no display at all on the watch. I contacted customer service hoping to return it because this is way to short for a $200 watch to go wrong. But the fitbit customer service refused and remind me that they only accept return within Exactly 45 days! It was just 48 days since I receive the Versa! I guess the reason that they set the 45-day rule is because Versa literally can only live for 45 days : ) Although I felt being cheated, I still hope that they would at least replace it. But No. They asked to make a video showing the problems. I communicated with them three times and spent several hours online to explain the issue and each time they ask me to do different things. Basically, they want YOU to prove yoursefe and to show the problem is real. Then they ask YOU to troubleshoot the item FOR THEM. What did you pay $200 for? Tons of trouble and to solve the Versa's technical problem FOR THEM.

Although I told them countless times that the screen does not display, they still ask me to do the factory reset over and over (by pressing three keys before seeing the logo and then release the lower right button). I couldn't, guess why? IT DOES NOT DISPLAY. The whole thing is really dumb, and from what people have been saying on the Fitbit community, so many people have all kinds of problem with the Versa. After showing them several videos to demonstrate the display issue, they still not be able to even to place a replacement. They ask me to send it back to investigate it - Then why have people send the videos and pictures if it has to be investigated anyway? Besides, this issue is reported so many times the manufacturer must know the Versa has this common defect. But they will still make you go through this dumb process pretending that they don't know what's going on. This is a $200 watch that can only work for 45 days. Fitbit won't accept the return because that would mean every Versa they sold. They only do replacement after a painful tug-of-war, but who knows how long the replacement is gonna work?

In this photo I was pressing the key but no display - what you would get after 48-days.

Yeah. Still no refund (Pebble Time 2) yet and it's almost April 2017!

The product works well with some minor glitches for the duration of the warranty. A few months out of the warranty period I started having some major issues and I had noticed that this is a common problem with Fitbit to have issues past warranty period.

Given that this is not a heavy duty product I feel they need to either have more durable products or extend the life of the warranty for major flaws. Instead, they were willing to give me a discount of 25 percent which was a discount that was readily available on the website anyways.

If I am spending 250 for a watch that lasts a little over a year or two with glitches, I might as well spend a little more and buy an Apple Watch with cellular services as well. Apple watches in my opinion will last longer, have better features and is certainly more durable that Fitbit given that all my friends that had Fitbit had the same issue I am facing.

Will not buy Fitbit again and I certainly would not recommend one either.

i was told that my fitbit would measure floors. i believed them, it does not.
Shame on you Fitbit. I invested in your company at the beginning I will make sure that anyone who evn touches their pocket to invest money in Fitbit changes their mind.
S.Bufet

Terrible Customer Service! Could not get the Corporate Tel # in San Francisco. Routed to central America. Very unprofessional sales reps who for the most part... just wants the sale! Should have known when I called the sales rep for the first time and he was pre-occupied with an office party going on in the background. I could tell he was not listening so I put my info in an email... and the end results... Not only did the rep Not LISTEN, he DID NOT READ MY email. I was trying to put a employee wellness program together and was under the impression that I would get the Dashboard,,, only to discover after we made our purchase that we now have to purchase 250 units before getting the dashboard. REALLY ??! To put it bluntly, I was Lied to! Very very disappointed! Was expecting superior level service, but apparently Fitbit can't keep up... .As far as the equipment... I have the Charge HR and IT IS NOT ACCURATE!!! I took 15 steps this morning and it recorded 395.

Horible customer service, on hold for over 30minutes, tried to call for almost a month, manager dont help at all, rude people, they just replace a faulty device with another faulty device. Ridiculous

My kids bought me a Charge 2 for Christmas in 2017. It died with in five months. It was replaced at no cost, but then that one just died after 13 months. They seem to be very cheaply made.

Bought an HR 2 months ago and now it is dead - spent 2 days on the phone with customer service only to get routed between central america numerous times - when I asked for the phone number to their corporate office they just hung up on me - so now I have a piece of plastic that isn't even worth being a paperweight - waste of money!

Love my Charge HR 2, especially after the new software update which provides you detailed sleep analysis

I called customer service about a fitbit that stopped working. I was told no one else ever had this issue and that it was defective. Then they told me my only option was to purchase another product from them. They wouldn't repair or replace an item they admitted was defective.

Their products do not work properly. Overall very disappointed. Would never buy any fitbit product EVER AGAIN.

My experience with Fitbit customer support was abysmal.

Within hours of activating a new Ionic watch my account was hacked and I m a victim of a takeover, 48 hours after I m still waiting to get an answer from these guys, avoid at all cost

I used to wear my Fitbit everyday. I am on my third Fitbit, the Charge 2. I loved it! Recently, it broke. Since it was under warranty, I called Customer Service to report it and to receive a back-up. Here is the poor service that I received.: You cannot receive the Fitbit in an expedited shipping - even if you want to pay for it. I came a week later. The service advocates do not know the product. I explained that the band broke and could not be attached. My expectation was that I would have received a new Fitbit as I knew others have received in the past. One week later I received the monitor in the mail! What part of my discussion did the Customer Service Advocate not understand. They did not send me the band! Are you kidding me? I wear this everyday to workout and I use it as my watch. It would have been better to have told me it was not under warranty and I would have purchased a new Fitbit the next day. I thought that this was my third one (that broke), why not call and get a new one from Fitbit. Instead, I am so upset with their lack of Customer Service Advocate understanding of the product that I am giving up Fitbit for an Apple Watch. My advice to the CEO - bring customer service to the USA and STOP making more money on your customers.

My wife and I have both had Blazes since April- love the products and the app. Our kids use and love our old Charge HR's now.

I have just bought a fit bit and i was enjoying working with it , but have found the strap keeps coming undone . I was working last week and it has fallen of my arm ( lost ) good buy $180 2 month old

I rate it well but will not buy another the band clasp is not suitable

Was on hold already for 25 minutes with customer service, when in the beginning it said my wait time would be 10 minutes. Then I ask what country I m calling to and the person said El Salvador, I asked to speak to someone in the USA and he said that there was no way to do that. I ve had my Fitbit Surge for 3 months, got it for the heart rate. I take it off at night to sleep because it s just too big to sleep with, if you re not used to sleeping with a watch on. I went to put it back on and noticed that the heart rate was on, but I didn t even have it on. How can it possibly keep an accurate account if it shows a heart rate and it s not even on???

Fitbit2 has Date, Time, Steps, Heart-rate, Exercise modes with average heart rate as well as connecting to some cellphone H/R display (while exercising) Stopwatch, Relax mode,bedtime reminder, and alarm.
All downloads can go to cellphone, computer and Discovery Vitality.
To me a great improvement on Fitbit HR
Alec Mamacos

charge it doesn't want to sync with my phone anymore only had the charger for 5 days

I once was in love... but the Fitbit Aria scale is too expensive to just stop working after 13 months with no chance of repair. You lost me as a watch customer too.

My tracker fell out of my fitbit and the customer service response was amazing. Thank you for being an honorable company.

The company's customer service is terrible. I was allowed a refund of a faulty product and they keep giving me the runaround that it was approved but have yet to credit my credit card account.

2 products were defective and wouldn t replace, only offered 25% discount. Poor customer service and products that are of poor quality.

I have given up on the Fitbit Versa 2 (5 months). The 2 stars are because the clock, timers, alarms, weather and agenda work. The heart rate, sleep and exercise functions are no where near close to accurate. Accordingly, the data cannot be used for any purpose except as the focus of my complaints. The Fitbit help site is useless. It is nothing more than a bunch of random "try this" and "try that." (Admittedly one of the random "try this" entries did get the agenda up and running). I am a cyclo tourist. You would think this product would help me. No. I will be leaving it at home. It is nothing more than a waste of stored battery capacity. Better used for my bike computer and phone (both excellent). TO BE FAIR. LAST WEEK (MAY 2020) FITBIT UPDATED THE FIRMWARE ON MY WATCH. SINCE THEN THE AVERAGED HEART RATE READINGS HAVE BEEN WITH IN TOLERANCE COMPARED TO THE KNOWN ACCURATE TECHNOLOGY/READINGS. IF I DON'T GET BACK, CONSIDER EVERYTHING TO BE OK. IF IT ISN'T I AM SURE TO BE BACK HERE. Sorry for the false hope. Garmin and body say 110 bpm. Fitbit Versa 2 says 191. (PS I'm 64 years old. At a HR of 191 BPM you'd be lifting me off the floor and putting me in a pine box.) Suggy LTD out.

Their customer service is fantastic and I have got my Fitbit replaced instantaneously due to some wristband issues.